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Iberostar Selection Fuerteventura Palace

Property class: 5 and above

Photo gallery for Iberostar Selection Fuerteventura Palace

A clear blue pool with lounge chairs and umbrellas, surrounded by palm trees and a clear sky.
Property video
A multi-level atrium with a glass staircase, indoor plants, and a high ceiling with geometric patterns.
A cozy outdoor seating area with a view of the ocean, featuring wooden furniture, potted plants, and hanging lamps.
A covered outdoor seating area with wicker furniture and a view of the ocean.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$709
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
Urbanizacion Las Gaviota, Pasaje de Playas, 1, Jandia, Pajara, Fuerteventura, 35626
  • Place, Las Gaviotas beach
    ‪2 min walk‬
  • Place, Matorral Beach
    ‪2 min walk‬
  • Place, Jandía Playa
    ‪13 min walk‬

Room options

View all photos for Twin Room, Sea View

A modern hotel room with a large bed, a desk, and a balcony with a view.

Twin Room, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Partial Sea View

A hotel room with two beds, a wooden headboard, a balcony with a view, and a small seating area.

Double Room, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Sea View (Single Use)

A modern hotel room with a large bed, a desk, and a balcony with a view.

Double Room, Sea View (Single Use)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 32 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Star Prestige Double Sea View

A hotel room with a large sliding glass door leading to a balcony with a view of the beach. There is a bed, two chairs, a small table, and a lamp on the balcony.

Star Prestige Double Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room (Side Sea View, Sharing Pool)

A hotel room with two beds, a desk, a chair, a small table, and a view of the pool.

Double Room (Side Sea View, Sharing Pool)

  • Partial ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room Single Use (Side Sea View, Sharing Pool)

A hotel room with two beds, a desk, a chair, a small table, and a view of the pool.

Double Room Single Use (Side Sea View, Sharing Pool)

  • Partial ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room, Connecting Rooms (2 Adults & 2 Children)

A modern hotel room with a large bed, bedside tables, a small desk, and a seating area.

Twin Room, Connecting Rooms (2 Adults & 2 Children)

  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Double Room (Single Use)

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Double Room (Single Use)

  • Resort view
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room, Partial Sea View (Single Use)

A hotel room with two beds, a wooden headboard, a balcony with a view, and a small seating area.

Double Room, Partial Sea View (Single Use)

  • Partial ocean view
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Twin Room

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

About the area

Pajara

A luxury stay in Pajara awaits you at Iberostar Selection Fuerteventura Palace. Within just a 10-minute stroll, you'll find Las Gaviotas beach and Matorral Beach. Highlights at this beach hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sensations can include massages, body treatments and mani/pedis. The buffet restaurant, El Saladar, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. There's also free self parking, along with the convenience of car rentals on site. .Near this 5-property class Pajara hotel, you'll find Esquinzo Beach.

What's nearby

  • Las Gaviotas beach - 2 min walk - 0.2 km
  • Matorral Beach - 2 min walk - 0.2 km
  • Playa Butihondo - 12 min walk - 1.0 km
  • Jandía Playa - 13 min walk - 1.2 km
  • Esquinzo Beach - 7 min drive - 6.0 km

Getting around

  • Puerto del Rosario (FUE-Fuerteventura) - 66 min drive

Restaurants

  • ‪Pizzeria Guayarmina - ‬6 min drive
  • ‪Bar Oasis - ‬5 min drive
  • ‪Rico Rico - ‬4 min drive
  • ‪Eisdealer - ‬4 min drive
  • ‪Beach Bar "El Faro - ‬5 min drive

About this property

Iberostar Selection Fuerteventura Palace

Some rates at Iberostar Selection Fuerteventura Palace are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Iberostar Selection Fuerteventura Palace offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Iberostar Selection Fuerteventura Palace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Pajara hotel.

  • 442 guestrooms or units
  • 8 levels
  • 3 buildings
  • 2 dining venues
  • 4 bars or lounges
  • Built in 1997
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Selection Fuerteventura Palace offers 442 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Spa Sensations has massage/treatment rooms. Services include body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

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4.6 out of 5, Wonderful, 536 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Saladar
  • Teppanyaki

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 8 floors
  • Built in 1997
  • Comprehensive food waste policy
  • Designated smoking areas
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 49-inch TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

Property Registration Number H-35-2-0000065

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fuerteventura Iberostar Palace
Fuerteventura Palace Iberostar
Iberostar Fuerteventura

Frequently asked questions

What is the cancellation policy at Iberostar Selection Fuerteventura Palace?

Iberostar Selection Fuerteventura Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Iberostar Selection Fuerteventura Palace?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Iberostar Selection Fuerteventura Palace on 22 Nov 2026 start from NZ$709, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Iberostar Selection Fuerteventura Palace?

Yep, Iberostar Selection Fuerteventura Palace has a free self car park. Onsite parking is limited.

Are there any beaches close to Iberostar Selection Fuerteventura Palace?

Yep, Iberostar Selection Fuerteventura Palace is a short 7-minute walk from Las Gaviotas beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Selection Fuerteventura Palace?

Yep, Spa Sensations is available for guests. You'll enjoy services like body treatments.

Does Iberostar Selection Fuerteventura Palace have a pool?

Iberostar Selection Fuerteventura Palace has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Selection Fuerteventura Palace?

Iberostar Selection Fuerteventura Palace features 2 outdoor pools, a full-service spa and an indoor pool.

What makes Iberostar Selection Fuerteventura Palace a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Selection Fuerteventura Palace.

Is there a free airport shuttle available at Iberostar Selection Fuerteventura Palace?

No, Iberostar Selection Fuerteventura Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Fuerteventura Palace?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Selection Fuerteventura Palace?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Fuerteventura Palace?

No, only service animals are allowed.

Iberostar Selection Fuerteventura Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 187 out of 314 reviews
Rating 8 - Good. 102 out of 314 reviews
Rating 6 - Okay. 13 out of 314 reviews
Rating 4 - Poor. 9 out of 314 reviews
Rating 2 - Terrible. 3 out of 314 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and great beach
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very well run hotel, super friendly and efficient friendly and efficient service. Would highly recommend them. Food great and facilities excellent. Hard to fault
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above average hotel, very clean, excellent food, fantastic location on top of endless beach
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being more adult oriented, we had an enjoyable family holiday! Great food and very safe.
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property that is safe, relaxing and an overall pleasure to be at!
Stayed 8 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary food and service!
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very friendly service, excellent food choices, quiet (no rowdy people), and on a beautiful sandy beach. We loved it and will be back again to scape the British winter for a week in a beautiful weather and plenty of sun in February.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really enjoyed.

Great experience. Hotel is in a very nice location on the beach with no road in between. Great view from our room The staff is very friendly. Great food also.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fantastic food and staff - this is our go to place and never disappoints.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another brilliant week in this place!

Superb resort & hotel - it was my second stay in 3 years and it's been amazing again. The food is extraordinary - in quality, choice, creativity - the whole place is spotless, huge props to the cleaners - and my room was utterly divine, on the highest floor level with full sea & beach views. Incredible and restorative break - thank you to all staff for making it fantastic 👏
Stayed 7 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Amenities
Excellent
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awesome, which I would say is by far the best I’ve encountered. Besides that the Hotel was good. Staff was great.
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The hotel is at a nice location with the beach and ocean right in front of it. The room seems well maintained, and there are free water stations everywhere for guests to use. Dinners are very good, and we were pleasantly surprised by the seafood day with high-quality seafoods like lobsters and crabs served at the buffet. The hotel offers various events and workshops everyday, so that everyone can find something for themselves. We especially enjoyed the Spanish fans painting and the soap-making workshops. The hotel app, despite minor design glitches and areas of improvement, was convenient to use during our stay. In terms of the cons, the room did not have one big bed, instead, it's two single beds put together and the beds easily moved. In addition, the plates, bowls and glasses in the main restaurant were always dirty, which significantly impacted the dining experience. This did not improve, unfortunately, despite multiple complaints. The main restaurant lacked style, and the decoration and location did not feel like one of a 5-star hotel. Overall it was a nice experience.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled as a family and had a wonderful time at this hotel. The staff were friendly - especially with my children. The food was varied and of excellent quality. The only problem I had was with exercise equipment being out of use - but that's a minor thing for an otherwise great stay.
Stayed 7 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Fabulous as always
Stayed 3 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel maybe good 4 star

The hotel was lovely and well situated. We found the insistence on masks both indoors and out rather surreal although we understand this is a Spanish government requirement. We were disappointed to be refused a late check out after explaining we were gold members.
Stayed 7 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5* hotel with excellent service

A lovely stay at this chilled hotel. Amazing sea views from the pool & terraces. The staff were very friendly & waiter service available to bring your AI freshly made delicious cocktails. The buffet meals had so much choice, you won’t go hungry. Nice entertainment on the terrace every evening with a chilled vibe. The hotel isn’t adult only but it has a chilled adult vibe. The sun beds had lovely comfortable cushions on and there was lots of nice places around the hotel to sit and chill. The spa was nice to visit too and very clean.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

We normally stay in much smaler hotels, so this was a new experience for us and the review might not be respresentative. For what a large hotel can offer, everything was fine and the personnel even did their best to make the experience more personal. A bit strange was a concept of spaces reserved for "iberostar premium" guests, like those who don't spend certain amount of nights with exactly this chain are second class guests. The beach is really nice though and you can get to most attractions in the southern part of the island quite conveniently.
Stayed 4 nights in Dec 2021
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Rating: 2/5 – Beautiful Beach, Disappointing Experience Overall This was, unfortunately, one of the more disappointing stays we’ve had. To start with the positive, the beach itself is absolutely beautiful and is easily the highlight of the property. The entertainment team was also a bright spot-they were engaging and did a great job, especially for families. However, beyond that, the experience fell well below expectations. Service overall felt unfriendly and not guest-oriented. While there were a few exceptions, many interactions came across as dismissive rather than helpful. For example, when we asked a simple question about dinner timing to plan around our young children, the response was surprisingly rude. The dining experience was also underwhelming. Food options were very repetitive, and there did not appear to be much effort to accommodate individual needs. Additionally, there were only two restaurants on site, which made the limited and repetitive menu even more noticeable over the course of the stay. Although the beach is stunning, it was disappointing that guests had to pay extra for beach beds rather than having them included. Small details like this added up and took away from what should have been a relaxing experience. Another inconvenience was the lack of transportation options—there was no readily available or reliable car service to help guests get around, which made things more difficult than expected. Overall, aside from the beach and entertainment,
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness

Decent Hotel - Worst food on the planet, literally

This is a large property with beautiful beaches. Overall maintained well. Staff mostly very good (big shout out to Yolanda at the front desk - she is amazing) with a few exceptions. pools are nice with plenty of space. However this is where the good stuff stops. Unless you book a premium room - you’ll be looking at a ditch with graffiti overlooking a highway and a burger king. The food is some of the worst I’ve ever had. Ever. Food handling procedures are poor. Temps of food are dangerously off. I sadly am writing this having just left the property with the worst food poisoning I’ve ever experienced. Not sure how the restaurant cannot keep hot food hot or cold food cold. No one is checking temps and the quantities of food in the buffet are so large that it doesn’t turn over fast enough leaving food sitting for long periods. Don’t bother with the star prestige at this property. Makes little difference unlike some other iberostar locations. The location is remote with little around so you have no other options for food. The clientele is mostly German and staff speak German and Spanish. Many speak some English - but knowing basic Spanish goes a long way. In summary - nice property if you have the right room - generous beverages - HORRIBLE FOOD
Stayed 6 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not at the level of others but great value

Stayed here for four days in January. We were fortunate with the weather. The hotel is on a beautiful beach, there isn't too much around it. Check in wasn't as good as some other Iberostar's of this rating I've stayed at, a little surly and abrupt. Like checking into a Premier Inn. They don't make it clear at all during check in what's included in all inclusive (mini-bar or spa etc) so make sure to ask if they don't as it's confusing. Room was lovely, large TV with movies and Netflix, but has two single beds together, I think most are like this so worth noting if you're a couple. Pools were a touch cold for the time of year but swimable. Staff here are great, bringing round treats and regularly taking drinks orders. Spa is not worth 15 euros pp for two hours (we got a free voucher when booking). It has a lovely warm saltwater pool, but no jacuzzi, steam room smelled bad and wasn't much steam - the sauna just wasn't on at all. We were in there probably half an hour. Gym is good and well equipped. The main buffet restaurant was great, a wide selection of fresh food, some really healthy options, they changed it up every day. Wine was good and in general the waiting staff were brilliant. Japanese restaurant was worthwhile, delicious food and the chefs are very entertaining, however the staff serving were a bit haphazard and didn't quite match the standard of the setting. Entertainment was a bit Butlins, but had a charm that made us smile Great value upscale hotel
Stayed 4 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
I have stayed at many iberostars all over Europe but this one is NOT a 5 stars - Check in: staff was rude, I understand they are under pressure but reception is the face of the hotel and we felt unwelcomed. We did not receive a welcome drink nor a bottle of wine. We were put in a room which we didn’t book overlooking the kids pool and the sunbeds with some sea views in between the sun beds. I booked side sea view and had to show her the options to book in expedia before she believed me. She then gave us set times for breakfast and dinner without asking us which times would suit us best and no words with regards to activities, amenities and or upgrade options were mentioned. Later on after a long travel and after a nap we called to change time of dinner and she was annoyed at us. Customer service is really bad and I am not used to that in iberostar, unfortunately will not let me book again and I am a horizon member. food: breakfast is good, fresh orange juice. Be careful if you book half board as non alcoholic drinks are NOT included during dinner and you pay 3.2 euro’s for a soft drink. amenities: basic, one elevator that takes you down to level 2 and 1 and when that was out of order no one had the decency to update the guests or put a sign on the elevator mentioning it’s not functioning again customer service! Entertainment: good mainly catering for german/english tourists no spanish flavour at all. All in all soulless hotel who needs to educate staff
Stayed 5 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel kiváló, a személyzet rendkívül kedves és segítőkész, a reggeli és vacsora kitűnő volt, nagy választékkal, az elhelyezkedése nagyon jó, bőven ajánlott kategória. :)
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren zum zweiten Mal dort und haben den dritten Aufenthalt bereits gebucht. Wunderschöne Lage und kurzer Fußweg zum Strand. Lange Strandspaziergänge in beide Richtungen möglich. Personal immer freundlich und hilfsbereit. Sehr gute Büffets und AI-Getränkekarte. Als Highligt eine 24-Stunden-Kaffee- und Snackbar im Lobbybereich. Saubere, sehr gut eingerichtete Zimmer (Safe, Espressomaschine, Wasserkocher). Die einzigen kleinen Nachteile, die uns aufgefallen sind: Die Zimmer sind trotz Klimatisierung nach unserem Geschmack etwas warm und das Fitness-Studio ist für die Größe des Hotels etwas klein. Läufer / Jogger können aber direkt vor dem Hotel auf der Promenade nach Morro Jable loslaufen. Für uns als Nichtraucher wäre es auch schön, wenn auf den Balkonen Rauchverbot wäre, denn ein Kettenraucher im Nebenzimmer kann einem den Aufenthalt auf dem Balkon schon verderben. Aber insgesamt hatten wir einen wunderschönen Urlaub und freuen uns auf unseren nächsten Aufenthalt. Wir können das Hotel sehr empfehlen.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal. Tolles Hotel mit tollem Essen.
Stayed 7 nights in May 2026

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