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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel with bars/lounges and 24-hour front desk

Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
Lobby
Lobby
2 bars/lounges, sports bar, rooftop bar
Lunch, dinner served; Mexican cuisine, pool views

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960
  • El Panchán
    ‪15 min walk‬
  • Aluxes Eco Park
    ‪5 min drive‬
  • Palenque Archaeological Zone
    ‪12 min drive‬
  • Palenque, Chiapas (PQM-Palenque Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite | Living area

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Separate bedroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Separate bedroom
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

About the area

Palenque

A family-friendly stay in Palenque awaits you at Hotel Ciudad Real Palenque. You'll be 8.2 km (5.1 mi) from Palenque Archaeological Zone and 8.2 km (5.1 mi) from Misol-Ha Waterfalls. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .Las Palmas serves Mexican cuisine and is open for lunch and dinner. La Terraza is the hotel's own sports bar, serving drinks along with breakfast and lunch. Enjoy the kids' swimming pool and waterslide as well as access to a playground. 3100 square feet (288 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Other amenities include free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and noon. There's also the convenience of free self parking. .Sights in the region of this 3.5-property class Palenque hotel include Cascadas de Roberto Barrios and Cascadas de Agua Azul.

What's nearby

  • El Panchán - 15 min walk - 1.3 km
  • Aluxes Eco Park - 5 min drive - 4.4 km
  • Palenque National Park - 7 min drive - 6.1 km
  • Museo de Sitio Palenque - 10 min drive - 8.7 km
  • Palenque Archaeological Zone - 12 min drive - 9.8 km

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • ‪Cafe Jade - ‬15 min walk
  • ‪Restaurante Maya Cañada - ‬14 min walk
  • ‪Mr. Taco - ‬16 min walk
  • ‪Chivo's Mar & Tierra - ‬15 min walk
  • ‪La Selva - ‬14 min walk

About this property

Hotel Ciudad Real Palenque

Family-friendly hotel with bars/lounges and 24-hour front desk
Hotel Ciudad Real Palenque offers its guests a kids' pool, a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and coworking spaces. Event space at this hotel measures 3100 square feet (288 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the family-friendly Hotel Ciudad Real Palenque. Free self parking is available.

This 3.5-star Palenque hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 bars or lounges
  • Conference rooms
  • 3100 sq ft of conference space
  • 288 sq. m of conference space
  • Built in 1994
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • No smoking on site
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Ciudad Real Palenque offers 72 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Palenque hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 100 to 220 for adults and MXN 100 to 220 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Bambú
  • La Terraza
  • Las Palmas

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Dining table
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,100 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Handrails in stairways (109 centimetre high)
  • No lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Communal living room
  • Mosquito nets
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciudad Real Palenque

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 220 for adults and MXN 100 to 220 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

What is the cancellation policy at Hotel Ciudad Real Palenque?

Hotel Ciudad Real Palenque offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Ciudad Real Palenque?

Yep, Hotel Ciudad Real Palenque has a free self car park and free RV/bus/truck parking.

Does Hotel Ciudad Real Palenque have a pool?

Hotel Ciudad Real Palenque has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

Does Hotel Ciudad Real Palenque have a waterslide?

Yep, this property has a waterslide!

What makes Hotel Ciudad Real Palenque a romantic place to stay?

Garden-view dining, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Ciudad Real Palenque.

Is Hotel Ciudad Real Palenque family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Hotel Ciudad Real Palenque is a hit with families.

Does Hotel Ciudad Real Palenque serve breakfast?

You bet, cooked-to-order brekkie is on offer daily between 7 AM and noon.

Is there a free airport shuttle available at Hotel Ciudad Real Palenque?

No, Hotel Ciudad Real Palenque does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Ciudad Real Palenque?

Yep, they've got a poolside bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Ciudad Real Palenque?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Ciudad Real Palenque?

No, pets and service animals are not allowed.

Hotel Ciudad Real Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 301 out of 544 reviews
Rating 8 - Good. 177 out of 544 reviews
Rating 6 - Okay. 50 out of 544 reviews
Rating 4 - Poor. 12 out of 544 reviews
Rating 2 - Terrible. 4 out of 544 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate, but a very poor value. Neglected rooms, pool. No food service—bread offered instead of buffet we paid for. Unfriendly staff. Rooms are adequate for a one night stay. Hotel is close to grocery store.
Stayed 1 night in Mar 2025

8/10 Good

Juan

Stayed 2 nights in Feb 2025

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food amazing
Stayed 1 night in Feb 2025

10/10 Excellent

David Farias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No recibí el beneficio
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacob

Stayed 2 nights in Jan 2025

10/10 Excellent

Edin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Ilse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Edgar Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jorge Carlos Sanchez Ponton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Ralph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the best hotel in Palenque for many years and it continues to be in my opinion.
Stayed 1 night in Oct 2024

10/10 Excellent

Juan M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, close ( drive) to town an Zona Arqueológica
Stayed 1 night in Sep 2024

10/10 Excellent

José Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, easy access, clean, very enjoyable and highly recommended!..
Stayed 2 nights in Aug 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very confortable hotel

This is one of the best hotels we visited this summerbtime
Stayed 3 nights in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Hugo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9 out of 10 no coffee available in room or lobby o

Hotel is very clean staff are very professional and restaurant food was delicious
Stayed 2 nights in Jan 2024

8/10 Good

David, Suwanee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 4 nights in Nov 2023

10/10 Excellent

ALEJANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed early check-in at no additional cost
Stayed 1 night in Nov 2023

10/10 Excellent

Jason, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a nice pool
Stayed 2 nights in Oct 2023

8/10 Good

Daniel

Stayed 2 nights in Jul 2023

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel, clean and quite, super accessible, I would definitely recommend
Stayed 4 nights in Jul 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
Stayed 2 nights in May 2023