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Hotel Plaza Palenque

3.0 star property
Suburban hotel with spa services and 24-hour front desk

Photo gallery for Hotel Plaza Palenque

Exterior
Standard Double Room, 2 Double Beds (2 double beds)
Reception
Standard Double Room, 2 Double Beds (2 double beds)
Staircase

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Breakfast available
  • Parking included

Explore the area

View map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960
  • El Panchán
    ‪13 min walk‬
  • Aluxes Eco Park
    ‪5 min drive‬
  • Palenque Archaeological Zone
    ‪12 min drive‬
  • Palenque, Chiapas (PQM-Palenque Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 20 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
In-room safe
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Palenque

At Hotel Plaza Palenque you'll be within a 15-minute walk of El Panchán and 1.9 km (1.2 mi) from Museo Del Textil. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .A pampering day can include deep-tissue massages and sports massages. The restaurant, La Palapa, serves Mexican cuisine. The hotel's own poolside bar is a nice place to enjoy a drink. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning English breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this 3-property class Palenque hotel include Palenque National Park and Misol-Ha Waterfalls.

What's nearby

  • El Panchán - 13 min walk - 1.1 km
  • Museo Del Textil - 2 min drive - 1.8 km
  • Aluxes Eco Park - 5 min drive - 4.4 km
  • Palenque National Park - 7 min drive - 6.1 km
  • Palenque Archaeological Zone - 12 min drive - 9.8 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive

Restaurants

  • ‪Cafe Jade - ‬16 min walk
  • ‪Chivo's Mar & Tierra - ‬16 min walk
  • ‪Kinich Kan Balam - ‬16 min walk
  • ‪Pizzas Exprés - ‬13 min walk
  • ‪Restaurante Trotamundos - ‬17 min walk

About this property

Hotel Plaza Palenque

Suburban hotel with spa services and 24-hour front desk
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A business centre and meeting rooms are available.

Public spaces have free WiFi. An outdoor pool, spa services, and a terrace are also featured at the business-friendly Hotel Plaza Palenque. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 3-star Palenque hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1991
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • No smoking on site
  • Bar by the pool
  • Dining venue
Hotel Plaza Palenque offers 98 air-conditioned accommodations, with laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 165 for adults and MXN 100 for children
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 165 for adults and from MXN 100 for children
  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Hotel Plaza Palenque Hotel
Hotel Plaza Palenque Palenque
Hotel Plaza Palenque Hotel Palenque
Plaza Palenque Hotel Convention Center

Frequently asked questions

Is parking available at Hotel Plaza Palenque?

Yep, Hotel Plaza Palenque has a free self car park.

Is there a spa on site at Hotel Plaza Palenque?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Hotel Plaza Palenque have a pool?

Hotel Plaza Palenque has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 10:00 AM to 10:00 PM.

What makes Hotel Plaza Palenque a romantic place to stay?

Romance packages, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Plaza Palenque.

Does Hotel Plaza Palenque serve breakfast?

You bet, English breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Plaza Palenque?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Plaza Palenque?

Yep, they've got a poolside bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Plaza Palenque?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Plaza Palenque?

No, only service animals are allowed.

Hotel Plaza Palenque Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 88 out of 206 reviews
Rating 8 - Good. 72 out of 206 reviews
Rating 6 - Okay. 30 out of 206 reviews
Rating 4 - Poor. 10 out of 206 reviews
Rating 2 - Terrible. 6 out of 206 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2025

4/10 Poor

marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
Stayed 3 nights in Apr 2025

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place staff very helpful.
Stayed 2 nights in Apr 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Staff was nice Room was clean Easy walk to super market Maria 3-30-25
Stayed 2 nights in Mar 2025

10/10 Excellent

FELIPE

Stayed 1 night in Feb 2025

6/10 Okay

Monica

Stayed 2 nights in Jan 2025

8/10 Good

Jesús

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

EVERARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar cerca del TREN MAYA
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Siper

Excelente servicio y atencion
Stayed 2 nights in Aug 2024

8/10 Good

Francisco, Vero Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Abel

Stayed 1 night in Apr 2024

10/10 Excellent

Mayela

Stayed 3 nights in Mar 2024

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic Hotel

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Xeyli

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Guillermo

Stayed 1 night in Nov 2023

2/10 Terrible

PEDRO

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023

10/10 Excellent

Jerry

Stayed 2 nights in Jun 2023

10/10 Excellent

MATEO, MONTCLAIR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Elizabeh

Stayed 2 nights in May 2023

8/10 Good

Martha Alejandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Agradable

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas
Stayed 2 nights in Mar 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Stayed 1 night in Dec 2021