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Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

3.5 star property
Family-friendly hotel with free breakfast and 24-hour fitness centre

Photo gallery for Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Restaurant
Lobby sitting area
Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Hot tub
The current price is NZ$202
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
4350 PGA Boulevard, Palm Beach Gardens, FL, 33410
  • Downtown at the Gardens
    ‪3 min drive‬
  • PGA National
    ‪7 min drive‬
  • Rapids Water Park
    ‪7 min drive‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Allergy Friendly (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Allergy Friendly (Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (2 Rooms)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (2 Rooms)

8.8 out of 10
Excellent
(95 reviews)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Bedrooms, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, 1 Double Bed, Accessible (Roll-In Shower)

42-inch TV with cable channels

Suite, 1 Double Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Double Beds, Accessible (Hearing)

42-inch TV with cable channels

Suite, 2 Double Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly (2 Rooms)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Double Beds, Allergy Friendly (2 Rooms)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Allergy Friendly (2 Rooms)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Allergy Friendly (2 Rooms)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (2 Rooms)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Double Beds (2 Rooms)

8.0 out of 10
Very good
(31 reviews)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
  • 54 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Double Beds, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Bedrooms

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
  • 56 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Allergy Friendly

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 2 Double Beds, Accessible, Allergy Friendly

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, Non Smoking (Hearing)

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Sofa bed - double
Down duvet
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Palm Beach Gardens

A family-friendly stay in Palm Beach Gardens awaits you at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard. You'll be 2.2 km (1.4 mi) from Downtown at the Gardens and 4.4 km (2.7 mi) from PGA National. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and a 24-hour gym. .Atrium Restaurant & Bar is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3.5-property class Palm Beach Gardens hotel include Roger Dean Stadium and John D. MacArthur Beach State Park.

What's nearby

  • Bashers Indoor RC Raceway - 2 min drive - 2.4 km
  • Downtown at the Gardens - 3 min drive - 3.0 km
  • Roger Dean Stadium - 6 min drive - 8.7 km
  • PGA National - 7 min drive - 6.3 km
  • Rapids Water Park - 7 min drive - 9.8 km

Getting around

  • Mangonia Park Station - 10 min drive
  • West Palm Beach, FL (PBI-Palm Beach Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Happy Hour - ‬2 min walk
  • Delilicious Cucina & Cafe
  • ‪Chipotle Mexican Grill - ‬8 min walk
  • Taco Chula

About this property

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Family-friendly hotel with free breakfast and 24-hour fitness centre
Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and 8 meeting rooms. Event space at this hotel measures 6445 square feet (599 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the family-friendly Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Palm Beach Gardens hotel.

  • 1 building
  • 160 guestrooms or units
  • 10 levels
  • 6445 sq ft of conference space
  • 599 sq. m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard offers 160 accommodations with a safe and coffee/tea makers. This accommodation is furnished with double sofa beds. Pillowtop beds feature down duvets and premium bedding. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Lobby

Doubletree By Hilton - Palm Beach Gardens

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, 1,004 reviews
The price is NZ$193
includes taxes & fees
1 Sept - 2 Sept
Doubletree By Hilton - Palm Beach Gardens

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 24.99 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium Restaurant & Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre (6,445 square foot of space)

Outdoors

  • In a regional park
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 24.99 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:30 AM to 7:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Boulevard
Embassy Suites Palm Beach Gardens-PGA Boulevard Hotel
Embassy Suites Boulevard Hotel Palm Beach Gardens-PGA
Embassy Suites Palm Beach Gardens-PGA
Embassy Suites Palm Beach Gardens-PGA Boulevard
Embassy Suites Boulevard Hotel
Embassy Suites Palm Beach Gardens PGA Boulevard
Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard on 1 Sept 2025 start from NZ$201.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

Yep, Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard has a self car park for USD 24.99 per night.

Are there any beaches close to Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

The closest beach to Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard is Jupiter Beach (10 km).

Does Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard have a pool?

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:30 AM to 7:00 PM.

What makes Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard a romantic place to stay?

1 hot tub and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard.

Is Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, it's no surprise that Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard is a hit with families.

Does Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard serve breakfast?

Yeah, our guests highly rate the free on-the-go brekkie here! Served weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

No, Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard does not offer an airport shuttle service.

What time are check-in & check-out at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 549 out of 1004 reviews
Rating 8 - Good. 188 out of 1004 reviews
Rating 6 - Okay. 114 out of 1004 reviews
Rating 4 - Poor. 68 out of 1004 reviews
Rating 2 - Terrible. 85 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Sherman

Stayed 2 nights in May 2025

10/10 Excellent

luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atrium was beautiful; looked like a rainforest with the waterfall, all the plants, and the bridge. Gym had a pelaton. The elevators were pretty to stare at. I loved the jacuzzi because the bubbles were strong and relaxing. Breakfast was great and included and the coffee was delicious!
Stayed 4 nights in May 2025

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just unfortunate have to pay an additional 25$ a night for parking besides that nice and clean hotel
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were nice & clean. Breakfast was good. Lobby/dining area could use a little updating but overall nice & would stay again.
Stayed 1 night in May 2025

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Alonzo

Stayed 1 night in May 2025

2/10 Terrible

Kristin

Disliked: Cleanliness
The house keeping was horrible. I saw a roach and a lot of food crumbs.
Stayed 3 nights in May 2025

4/10 Poor

Mursalin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

High Price for the Wrong Room

Booked and prepaid for a 2 bedroom suite for 4 adults and 3 children. This we verified with Hotels.com who transferred to on-site front desk to confirm the layout of the suite. When we got to our room - we found it to be a 1 bedroom with 1 bathroom for 7 people! When we asked the hotel management they said that the room we booked was oversold!!!! Embassy Suites overselling rooms? Then management said it was Hotels.com that was charging rooms that are not actually available. Embassy Suites at the time refused to refund the overpayment for the tiny 1 bedroom. Currently waiting to see how Embassy Suites and Hotels.com will make this right.
Stayed 1 night in May 2025

8/10 Good

Tommy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, but carpet needs replaced.
Stayed 1 night in May 2025

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 2 nights in May 2025

6/10 Okay

Melana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Poorly maintained elevators

Upon arrival we were greeted and checked in but the system was “ down “ and we couldn’t receive room keys… The front desk offered to walk us up and let us in our room until key cards could be issued. The trouble was the elevators; poorly maintained, faulty and very old. The doors would not close and the entry/ exit process was extremely slow! A group of us waited nearly 10 minutes for the two elevators to make their way up and down…. Disconcerting to say the least. Our room, however, was nicely renovated and a beautiful corner unit. The sheets were our only qualm here. They were extraordinarily THIN; almost threadbare where we could see the print on the mattress through them.
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Older building but very well kept. Friendly staff, happy hour specials, and delicious breakfast! I will stay again.
Stayed 1 night in Apr 2025

6/10 Okay

Chad, Astoria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel looks nice for sure. The room was a great size and looked really nice too. The breakfast buffet could be better with their main theme on egg omelets. Upstairs on the 2nd fl. The chairs had crumbs and/or dirt on them. The staff needs to work more on their diligence. 1st off. When checking in. In which my stay was the 10th - 17th. The gentleman I spoke with ask me if I have any guest and if I have a car. I stated yes because my company with me at the time drove me there and parked in the lot. The concierge didnt explain to me anything about overnight parking. I also did not like how he just bluntly stated "Enter your card for $150 in case of incidentals." I figure that is a policy that should be explained rather than just told. The bar tender guy, literally took around 10 minutes to charge my card when I gave it to him. I didn't take a single sip, and I watched him wondering what is the hold up. A few days later I went back to the bar, it was him again and again it took him a while to charge my card. This time it took around 5 minutes. I assumed he was a new employee. I Checked out on the 17th. I gave the employee my room card and tell him Im checking him. He says " Your good bro". About an hour later. I have a funny feeling. I checked my bank statement. Im charged approximately $250 - $300 from the hotel on the 16th. I called to inquire, the lady I spoke with stated that I was still checked in in their system and will fix it. I requested a receipt via email that n
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the stay
Stayed 2 nights in Apr 2025

6/10 Okay

Giovana

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We checked in and our type of room reserved (2 double beds) was sold out. We were given a king and had to request a pull out bed and thankfully not charged for it. The hotel was understaffed.
Stayed 1 night in Apr 2025

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Beautiful room, beautiful hotel the only thing I noticed is the bathroom needed to be cleaned a bit better. Hair on the sealing and small spots of mold in the grout line.
Stayed 1 night in Apr 2025

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 bring the swans back
Stayed 1 night in Apr 2025

8/10 Good

Chadwick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
An older property which has been refurbished for the most part in keeping with the original structure that can’t be disguised for the age of the building Food selection and quality was excellent and Eddie the bartender was very helpful and cheerful The negatives, as typical with most hotels these days is the bed duvet/comforter being so hot and the continual pull the cover back and forth to cool down. Bathtub is smooth and slippery - hotel should offer bathtub non slip mat to put in the tub. NO Room Safe !
Stayed 1 night in Apr 2025

8/10 Good

Karen

Travelled with partner
Liked: Amenities
The hallways and our suite had a strange smell.
Stayed 1 night in Apr 2025