4/10 Poor
Marla
Business traveller
8 Nov 2025
We did not have wi-fi in our room our entire stay. When we arrived we were not informed that the internet/ wi-fi was down. We spent about a half hour try to connect to the internet as we had some business that we needed to take care of. We went to the front desk (because they didn’t answer the phone) to find out how to get it fixed. The front desk guy was no help and told us that there was nothing he could do, the whole neighborhood was out and didn’t know when or if it would be repaired. My husband was very frustrated at his lack of concern and got upset and asked for a refund. The front desk guy implied that there wouldn’t be a refund and verbally threw us out of the office.
I was very uncomfortable with the whole experience and didn’t appreciate his attitude. We never went back to the office but we tried to connect continuously throughout our stay with no luck. I sent a message to the management when I got home and I am still waiting for a response. Poor customer service! The way that management responds to guest’s concerns and complaints is very important. There are many places to stay in Palm Springs and this motel will not be a place we will ever stay at again.
Marla
Stayed 2 nights in Nov 2025



































