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Hyatt Palm Springs

4.0 star property
Hotel in Palm Springs with 2 restaurants and 24-hour fitness centre

Photo gallery for Hyatt Palm Springs

Outdoor pool
Property video
Library
Outdoor pool
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$475
includes taxes & fees
23 Feb - 24 Feb

Explore the area

View map
285 N Palm Canyon Dr, Palm Springs, CA, 92262
  • Place, Palm Springs Art Museum
    ‪7 min walk‬
  • Place, Agua Caliente Casino
    ‪7 min walk‬
  • Place, Agua Caliente Cultural Museum
    ‪8 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 2 Double Beds, City View

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 2 Double Beds, City View

8.4 out of 10
Very good
(32 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • City view
  • 55 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, City View

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 1 King Bed with Sofa bed, City View

8.4 out of 10
Very good
(44 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Pool View

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 2 Double Beds, Pool View

7.0 out of 10
Good
(23 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 55 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 1 King Bed with Sofa bed, Mountain View

8.2 out of 10
Very good
(61 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Mountain view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Pool View

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 1 King Bed with Sofa bed, Pool View

7.8 out of 10
Good
(25 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Mountain view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Mountain View

40-inch flat-screen TV with cable channels, TV, iPod dock

Executive Suite, 1 King Bed with Sofa bed, Mountain View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Mountain view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Cabana)

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 1 King Bed with Sofa bed (Cabana)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (VIP)

Premium bedding, in-room safe, individually furnished, blackout curtains

Suite, 1 King Bed with Sofa bed (VIP)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, individually furnished, blackout curtains

Room, 2 Double Beds

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Palm Springs

Hyatt Palm Springs puts you in the heart of Palm Springs, within just a 10-minute stroll of Plaza de las Flores Shopping Center and Plaza Theatre. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a 24-hour gym. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. There's also the convenience of self parking. .Attractions within a 15-minute drive of this Downtown Palm Springs hotel include Agua Caliente Casino and Palm Springs Convention Center.

What's nearby

  • Plaza Theatre - 7 min walk - 0.6 km
  • Palm Springs Art Museum - 7 min walk - 0.6 km
  • Agua Caliente Casino - 7 min walk - 0.6 km
  • Agua Caliente Cultural Museum - 8 min walk - 0.8 km
  • Palm Springs Convention Center - 14 min walk - 1.2 km

Getting around

  • Palm Springs Station - 19 min drive
  • Palm Springs, CA (PSP-Palm Springs Intl.) - 11 min drive

Restaurants

  • ‪Cascade Lounge - ‬5 min walk
  • ‪Lola Rose Grand Mezze - ‬4 min walk
  • ‪Steakhouse at the Spa - ‬6 min walk
  • ‪Tommy Bahamas Restaurant & Bar - ‬3 min walk
  • ‪La Quinta Brewing Co. - ‬2 min walk

About this property

Hyatt Palm Springs

Hotel in Palm Springs with 2 restaurants and 24-hour fitness centre
Hyatt Palm Springs offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 12250 square feet (1138 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at Hyatt Palm Springs. For a fee, parking is available.

Smoking is allowed in designated areas at this Palm Springs hotel.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference rooms
  • 12250 sq ft of conference space
  • 1138 sq. m of conference space
  • Built in 1984
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Hyatt Palm Springs offers 197 accommodations with a safe and complimentary bottles of water. This individually furnished accommodation has separate sitting areas. Beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Hilton Palm Springs Resort
  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,001 reviews
The price is NZ$446
includes taxes & fees
22 Feb - 23 Feb
Hilton Palm Springs Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 30 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Microwave on request
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,250 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1984
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Due to a street festival every Thursday from 5-10 PM, the hotel's main entrance is closed. During this time, guests can access the hotel and valet parking on Belardo Road.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Hotel Palm Springs
Hyatt Palm Springs
Palm Springs Hyatt
Hyatt Regency Palm Springs
Hyatt Regency Suites Palm Springs Hotel Palm Springs
Hyatt Palm Springs Hotel
Hyatt Palm Springs Hotel
Hyatt Palm Springs Palm Springs
Hyatt Palm Springs Hotel Palm Springs

Frequently asked questions

What is the cancellation policy at Hyatt Palm Springs?

Hyatt Palm Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Palm Springs?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at Hyatt Palm Springs on 23 Feb 2026 start from NZ$442.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Palm Springs?

Yep, Hyatt Palm Springs has a covered self car park with in/out privileges for USD 30 per night. A self car park is also available, for a fee.

Does Hyatt Palm Springs have a pool?

Hyatt Palm Springs has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Hyatt Palm Springs a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Palm Springs.

Is Hyatt Palm Springs family-friendly?

You bet! With amenities such as free bike rentals and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Palm Springs is a hit with families.

Does Hyatt Palm Springs serve breakfast?

Sure does, brekkie is offered daily.

Is there a free airport shuttle available at Hyatt Palm Springs?

No, Hyatt Palm Springs does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Palm Springs?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Palm Springs?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hyatt Palm Springs Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 498 out of 1111 reviews
Rating 8 - Good. 221 out of 1111 reviews
Rating 6 - Okay. 183 out of 1111 reviews
Rating 4 - Poor. 87 out of 1111 reviews
Rating 2 - Terrible. 122 out of 1111 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, duh. My room was facing the golf course, overlooking the pool.
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Douglas

Stayed 1 night in Nov 2025

8/10 Good

Kyle

Stayed 3 nights in Oct 2025

10/10 Excellent

Nair

Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Emerlinda

Stayed 1 night in Nov 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Staff was very courteous, rooms were clean, location is wonderful.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Nov 2025

2/10 Terrible

Salina

Disliked: Cleanliness, property conditions & facilities
We had a major plumbing issue. When waking up, the toilet was making noise; shortly after flushing, we experienced a major overflow. We were exposed to hazardous materials and were moved. We were not compensated, provided any refund, or acknowledged. The staff said this is a regular occurrence at this location. This is dangerous and disgusting.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was accomodating
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t even know you had free breakfast
Stayed 2 nights in Oct 2025

8/10 Good

Leah

Stayed 1 night in Oct 2025

6/10 Okay

Frances

Our stay at Hyatt Hotel was average at best. We have stayed at other hotels in PS for less, offering free breakfast and felt more comfortable in those hotels. Three issues we would like to bring up, besides the cost. 1. We were in a room across the street from the bar that kept us up most of the night with rowdiness and as elderly citizens, the staff should have known to place us on the other side of the hotel. It was not at full capacity. 2. There were obviously bed bugs as I was bitten 6 times in both my legs. Very disappointed! I insisted staff change the sheets which they did. 3. Parking, $30 a night and destination fee of $20 A DAY is really unnecessary and NOT likely to attract us to the Hyatt again. Disappointed to celebrate our 50 wedding anniversary at this hotel with these issues!
Stayed 2 nights in Oct 2025

8/10 Good

othusitse lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and close to most amneties.
Stayed 5 nights in Oct 2025

2/10 Terrible

Ronelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sad to say!

The staff was nice! That’s it! The rooms we had , were so old & not well kept! I think this place hasn’t been remodeled since the 70’s!!! The sofa was dirty , the walls banged up!! Everything felt dirty & old!!! Too bad! It’s sad, because I was excited to stay here & our group was so disappointed !
Stayed 1 night in Oct 2025

6/10 Okay

Natasha

Travelled with family and small children
Liked: Cleanliness
I had mixed feelings about my stay. Pros: The rooms are very spacious, and the location is great. Cons: The hotel is quite old, and the room had an unpleasant smell. The balcony was very dirty. I also experienced very poor service at the bar, which really affected my overall experience.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Amenities, property conditions & facilities
I liked the suites rooms and staff. The property was clean and conveniently located to shopping and dinning. We will definitely stay again.
Stayed 1 night in Oct 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a little expensive $30 per night. Breakfast was not included during my stay.. if you do order breakfast at the hotel, it’s almost $20 and you’ll get small portions.
Stayed 2 nights in Oct 2025

10/10 Excellent

Luis Genaro

Stayed 2 nights in Aug 2025

8/10 Good

Shannon

The counter in the bathroom had gunk on it when we checked in. Other than that it was clean, quiet and safe location. Parking was safe and allowed for easy in/out access. Great location when you’re in Palm Springs! If you’re low maintenance, this is a good option for a weekend getaway.
Stayed 3 nights in Jul 2025

6/10 Okay

Dennis

Disliked: Staff & service
I have stayed at this Hyatt for over 20 years, occasionally for business and more often as a tourist. Unfortunately, things have slowly declined. The rooms no longer offer safes. The room didn't have a small pad of paper and pen. The carpets are becoming worn. The shower needs repair due to a slow leak. On the third day, there was no maid service available to make up the room despite two separate requests. Regardless, the staff is very nice and otherwise helpful. After 20+ years, though, I think this hotel needs a serious upgrade and I may check out other venues in the meantime.
Stayed 3 nights in Oct 2025

6/10 Okay

RAMON

Travelled with partner
Strong sewer smell as soon as you walk in the building, broken light fixture by the pool deck stairs, hotel needs some TLC
Stayed 2 nights in Sep 2025

4/10 Poor

RICHARD, Irvine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel 35-40 years ago and it was premier, excellent, amazing, just beautiful. The lobby was exquisite-overflowing with guests. The rooms were huge and well kept. To say I was shocked and disappointed at what this hotel has become is an understatement. 1.The room had roaches as the previous guests. I had to ask housekeeping to come and remove the dead ones. 2. The room smelled as if there was a sewage problem. 3.The wall paper was peeling and buckling, noticeably. 4. The carpet was old and needed to be shampooed, if it's not going to be replaced. 5.The outside furniture to our private cabana was so stained and soiled that we had to cover it with towels. 6. The room obviously is not dusted when it is serviced. 7. There is no valet or bell service. 8. I ordered food for the cabana area connected to the room on Monday afternoon. I had to call the front desk Tuesday at 4 pm. to remove the plates that still had food on them. I thought it would have been automatic that room service would return and take the trays and plates away. 9. There is a powerful stench in the hallway that leads to the lobby and the same stench is in the parking garage. 10.The putting green that used to be an added attraction in front of the cabana suites is old, moldy and I would guess, not usable. I must say that the staff did an excellent job attempting to make up for the hotel's shortcomings. One could tell that they were embarrassed as well.Until they refurbish, Stay away!
Stayed 2 nights in Sep 2025