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Hotel Portella

5.0 star property

Photo gallery for Hotel Portella

Reception
Premium Suite, 2 Bedrooms (Mirador Portella) | Terrace/patio
Exterior
Exterior
Junior Suite | Street view

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$400
includes taxes & fees
5 Mar - 6 Mar

Explore the area

View map
Carrer de la Portella 9, Palma de Mallorca, Illes Balears, 07001
  • Place, Cathedral of Santa Maria of Palma
    ‪2 min walk‬
  • Place, Paseo Maritimo
    ‪2 min walk‬
  • Place, Parc de la Mar
    ‪2 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪9 min drive‬

Room options

View all photos for Double Room

Premium bedding, minibar, soundproofing, iron/ironing board

Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Street view

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, soundproofing, iron/ironing board

Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite Arab Baths

Premium bedding, minibar, soundproofing, iron/ironing board

Grand Suite Arab Baths

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Superior Suite, 2 Bedrooms (Santa Clara)

Premium bedding, minibar, soundproofing, iron/ironing board

Superior Suite, 2 Bedrooms (Santa Clara)

  • City view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (Can Serra)

Premium bedding, minibar, soundproofing, iron/ironing board

Family Room, 2 Bedrooms (Can Serra)

  • City view
  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Family Suite, 2 Bedrooms (Can Serra Patio)

Family Suite, 2 Bedrooms (Can Serra Patio)

Family Suite, 2 Bedrooms (Can Serra Patio)

  • City view
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 King Sofa Bed

View all photos for Premium Suite, 2 Bedrooms (Mirador Portella)

Premium bedding, minibar, soundproofing, iron/ironing board

Premium Suite, 2 Bedrooms (Mirador Portella)

  • City view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Comfort Double Room

Premium bedding, minibar, soundproofing, iron/ironing board

Comfort Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Palma de Mallorca

A luxury stay in Palma de Mallorca awaits you at Hotel Portella. Within a 5-minute stroll you'll find Cathedral of Santa Maria of Palma and Plaza Espana within a 15-minute walk. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a free manager's reception, a steam room and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 8:00 AM and 1:00 PM. .Attractions within a 15-minute drive of this 5-property class Palma de Mallorca Old Town hotel include Port of Palma de Mallorca and Porto Pi Centro Comercial.

What's nearby

  • Cathedral of Santa Maria of Palma - 2 min walk - 0.2 km
  • Paseo Maritimo - 2 min walk - 0.2 km
  • Parc de la Mar - 2 min walk - 0.2 km
  • Palma Town Hall - 3 min walk - 0.3 km
  • Plaza Mayor de Palma - 6 min walk - 0.6 km

Getting around

  • Marratxi Pont d Inca Station - 13 min drive
  • Intermodal Station - 15 min walk
  • Palma de Mallorca (PMI) - 15 min drive

Restaurants

  • ‪The Guinness House - ‬7 min walk
  • ‪Cappuccino Grand Café At Hotel Mama‘ - ‬4 min walk
  • ‪CAFÉSPHÈRE Specialty Coffee - ‬5 min walk
  • ‪Cafè Plaça - ‬3 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Hotel Portella

Hotel Portella offers its guests a steam room and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Portella.

This 5-star Palma de Mallorca hotel is smoke free.

  • 14 guestrooms or units
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Portella offers 14 air-conditioned accommodations with minibars and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and a ceiling fan. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: EUR 35 for adults and EUR 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery release events

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (81 centimetre wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 2 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 35 for adults and from EUR 35 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, American Express, Diners Club, debit cards and cash.

Property Registration Number H5478521

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Portella
Hotel Portella Hotel
Hotel Portella Palma de Mallorca
Hotel Portella Hotel Palma de Mallorca

Frequently asked questions

What is the cancellation policy at Hotel Portella?

Hotel Portella offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Portella?

As of 22 Feb 2026, prices found for a 1-night stay for 2 adults at Hotel Portella on 5 Mar 2026 start from NZ$395.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Portella?

Yep, Hotel Portella is a short 11-minute walk from Ca'n Pere Antoni Beach.

Is there a spa on site at Hotel Portella?

There's no onsite spa, but this property does offer services like massages.

What makes Hotel Portella a romantic place to stay?

Winery tours and couples dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Hotel Portella.

Is Hotel Portella family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as children's slippers in the guestrooms, it's no surprise that Hotel Portella is a hit with families.

Does Hotel Portella serve breakfast?

You bet, cooked-to-order brekkie is offered daily between 8:00 AM and 1:00 PM.

Is there a free airport shuttle available at Hotel Portella?

No, Hotel Portella does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Portella?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Portella?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Portella?

No, pets are not allowed.

Hotel Portella Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 37 out of 38 reviews
Rating 8 - Good. 0 out of 38 reviews
Rating 6 - Okay. 1 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities
I booked family of 4 but my son had to leave Mallorca so only 3 people - 2 rooms for $700+ per room. They didn’t offer to take the extra breakfast or make a sandwich to take out.The service staff was lacking- wasn’t friendly, not helpful or warm vibes. - room didn’t have “patio” as advertised - 2 rooms very dark even I requested a bright/light room. Very depressed room. - the spa had no water in the sunken room to relax -the front manager/general manager wasn’t present when we had issues about the bill… no response or communication. Breakfast was very good and housekeeper was clean. Otherwise Portella is overpriced what you get.
Light in this part of the hotel
No patio, balcony, and dark
Stayed 2 nights in Oct 2025

10/10 Excellent

Judith, Andover

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and this location was perfect for exploring Majorca!
Stayed 5 nights in Oct 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Sep 2025

10/10 Excellent

Emily

Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous, the staff can’t do enough for you and breakfast is in till 1pm and it’s all cooked fresh for you. A fabulous place to stay. The only down side was there were building works next door and drilling started early on the Monday, however it wasnt till much later on the Tuesday . If your thinking of staying might be worth checking these works have finished before booking
Stayed 4 nights in Aug 2025

10/10 Excellent

Benjamin Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The energy from the surrounds are enchanting
Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a find!!! an amazing hotel with fantastic staff ...beautiful boutique type hotel very clean very tranquil and perfect location...a must stay in Palma
Stayed 4 nights in May 2025

10/10 Excellent

Beth

Stayed 2 nights in Apr 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel in Old Town Palma. Beautifully refurbished in a traditional style. Staff were friendly and extremely helpful. Great location too.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

Gorgeous hotel and spotless. Staff were very helpful and friendly. Thankyou for a lovely stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Stayed 5 nights in Sep 2024

10/10 Excellent

Mauricio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extraordinary boutique hotel that exceeds expectations in every aspect, especially on the customer service/appreciation front. Having travelled so much, I had never come across such a high level of personalized service so consistent with all staff from reception to maid, concierge, dining and the rest. Outstanding and luxurious facility with superb service and location to match!
Stayed 3 nights in Sep 2024

10/10 Excellent

Gregory, London

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Lulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in the centre of Mallorca. Simple yet attention to detail
Stayed 1 night in Sep 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet elegance made this property calming and welcoming. The staff went above and beyond to connect and make us comfortable.
Stayed 1 night in Jun 2024

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful place, tranquil historic surroundings. The place itself is carefully curated and offers
Stayed 2 nights in Nov 2025

10/10 Excellent

Marleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartige Unterkunft - im Zentrum Palmas und doch ruhig gelegen. Im Portella angekommen, betritt man eine kleine Oase. Die Mitarbeiter:innen sind wirklich großartig, Abendessen und Frühstück waren fantastisch, das Design beeindruckend.
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025