6/10 Okay
jennifer, Orangeburg
Travelled with family
31 Dec 2023
Liked: Amenities
Check in was chaotic. I think the idea was to decongest their small front desk area so they ask the guests to sit in lobby and the staff will approach them when it’s their turn. We got there w/several other groups and got forgotten by the staff until we approached one to remind them we have not checked in.
By the time our rooms were ready it started to rain heavily. Since the resort was sprawling and had several buildings, we had to walk to our rooms w/just umbrellas. We got soaking wet. But some of our rooms had no towels yet for us to dry with. It took the staff at least 30 mins to bring the towels.
The following day, one of our rooms wasn’t tidied up well. A towel that was left on the bed, was placed by whoever who ‘cleaned the room’ crumpled on the headboard.
Toiletries were not replenished- shampoo , body wash, towels.
Water pooled on the bathroom floor. There were Dust on the floor and crumbs on the table tops.
On the plus side, the staff were friendly, attentive and very helpful when you approach them, but probably not well trained.
The hotel itself used to be nice but has signs of wear. They offer free activities such kayaking and paddling boarding but booking is difficult - gets booked up fast.
We had our own transportation and booked our own activities but the hotel can give assistance w/booking tours and offer a shuttle service to limited destinations. Breakfast buffet has a good spread.
Over all it was a disappointing stay just because we expected better.
jennifer
Stayed 3 nights in Dec 2023
