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Novotel Lugano Paradiso

4.5 star property

Photo gallery for Novotel Lugano Paradiso

Garden
Exterior
Exterior
Bar (on property)
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$522
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
Viale San Salvatore 11, Paradiso, TI, 6900
  • Place, MASILugano Museum of Art of Italian Switzerland
    ‪13 min walk‬
  • Place, LAC Lugano Arte e Cultura
    ‪14 min walk‬
  • Place, Via Nassa
    ‪14 min walk‬
  • Airport, Lugano (LUG-Agno)
    ‪6 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Executive Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Accessible, Non Smoking

Superior Room, 1 Queen Bed, Accessible, Non Smoking

Superior Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

About the area

Paradiso

A luxury stay in Paradiso awaits you at Novotel Lugano Paradiso. Within just a 15-minute stroll, you'll find LAC Lugano Arte e Cultura and Via Nassa. Highlights at this family-friendly hotel include a restaurant, a poolside bar and a bar/lounge. .Enjoy the gym, seasonal outdoor swimming pool, kids' swimming pool and pool loungers. 1894 square feet (176 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 30-minute walk of this 4.5-property class Paradiso hotel include Palazzo dei Congressi and Lungolago.

What's nearby

  • MASILugano Museum of Art of Italian Switzerland - 13 min walk - 1.1 km
  • LAC Lugano Arte e Cultura - 14 min walk - 1.2 km
  • Via Nassa - 14 min walk - 1.2 km
  • Palazzo dei Congressi - 3 min drive - 2.1 km
  • Lungolago - 3 min drive - 2.5 km

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 6 min drive
  • Lugano (LUG-Agno) - 16 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Bar Vela - ‬16 min walk
  • ‪GourmetBar - ‬1 min walk
  • ‪Breakfast Lounge at Hotel Splendide Royal - ‬6 min walk
  • ‪Addis - ‬14 min walk

About this property

Novotel Lugano Paradiso

Novotel Lugano Paradiso offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 1894 square feet (176 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Lugano Paradiso. Parking is available for a fee.

This 4.5-star Paradiso hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 7 levels
  • 1894 sq ft of conference space
  • 176 sq. m of conference space
  • Built in 2012
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Novotel Lugano Paradiso offers 96 accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (CHF 23 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 35 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Foosball table
  • Games
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Shopping
  • Table tennis

Family friendly

  • Children's pool
  • High chair
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: CHF 50
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 30 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night
  • Destination fee: CHF1.70 per person, per night. This fee does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 35 per person
  • Self-parking fee: CHF 23 per night (in/out privileges)
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open on 24 May and close on 30 September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Novotel Hotel Lugano Paradiso
Novotel Lugano Paradiso
Novotel Paradiso Lugano
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Hotel
Novotel Lugano Paradiso Paradiso
Novotel Lugano Paradiso Hotel Paradiso

Frequently asked questions

What is the cancellation policy at Novotel Lugano Paradiso?

Novotel Lugano Paradiso offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Lugano Paradiso?

As of 18 Mar 2026, prices found for a 1-night stay for 2 adults at Novotel Lugano Paradiso on 12 Apr 2026 start from NZ$522, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Lugano Paradiso?

Yep, Novotel Lugano Paradiso has a self car park with in/out privileges for CHF 23 per night. A self car park is also available, for a fee.

Are there any beaches close to Novotel Lugano Paradiso?

The closest beach to Novotel Lugano Paradiso is Lido di Lenno (19.6 km).

Does Novotel Lugano Paradiso have a pool?

Novotel Lugano Paradiso has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from May 24 to September 30).

What makes Novotel Lugano Paradiso a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Novotel Lugano Paradiso.

Is Novotel Lugano Paradiso family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as highchairs in the guestrooms, it's no surprise that Novotel Lugano Paradiso is a hit with families.

Does Novotel Lugano Paradiso serve breakfast?

Yep, buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Novotel Lugano Paradiso?

No, Novotel Lugano Paradiso does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Lugano Paradiso?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Novotel Lugano Paradiso?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel Lugano Paradiso?

Furry friends are welcome at Novotel Lugano Paradiso, with food and water bowls on offer.

Novotel Lugano Paradiso Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 345 out of 639 reviews
Rating 8 - Good. 225 out of 639 reviews
Rating 6 - Okay. 45 out of 639 reviews
Rating 4 - Poor. 11 out of 639 reviews
Rating 2 - Terrible. 13 out of 639 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tetiana

Stayed 3 nights in Dec 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got sick while in Lugano and spent a couple full days in my room. I was so grateful to be at this hotel. The staff were incredibly nice and helpful and the room and beds very comfortable. The pool kept the kids busy. Once I felt better I appreciated the location. It’s right near the lake and an easy walk to the center.
Stayed 3 nights in Sep 2025

10/10 Excellent

Odette

Stayed 1 night in Oct 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

mehtap

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Lugano waterfront. 15 minutes walk to the centre of town. Staff friendly. Breakfast buffet excellent. Hotel clean and well maintained.
Stayed 4 nights in Sep 2025

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our 1- night stay. Market nearby to buy essentials and really quiet. The staff was amazing as well!
Stayed 1 night in Jun 2025

6/10 Okay

Dariia

Liked: Staff & service
Not up to par
Stayed 2 nights in Aug 2025

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Almulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay , thanks for luna and adam
Stayed 3 nights in Aug 2025

4/10 Poor

Ayaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shoba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, friendly staff
Stayed 1 night in Jun 2025

8/10 Good

Nino

Liked: Cleanliness
Ok
Stayed 4 nights in Jun 2025

10/10 Excellent

Kvarvaressos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patvof a road trip everything was clean efficient ans smooth breakfast was good too easy car parking
Stayed 1 night in May 2025

10/10 Excellent

Natália Dafne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall, with nice staff and breakfast in an excellent location.
Stayed 2 nights in Apr 2025

8/10 Good

Yaroslava

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

ATUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Nice hotel close to the Paradiso station from where we took trains to Italy for the day Neat clean rooms , Breakfast spread was good all 4 days, but no variations to the menu Helpful staff & receptionist
Stayed 3 nights in Sep 2024

10/10 Excellent

ABDULAZIZ

Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alessandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Great food and great hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

Alessandro

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and restaurant. But breakfast options need improvement. That is the only note. The rest is absolutely perfect!
Stayed 1 night in Jun 2024

8/10 Good

Youssef

Stayed 2 nights in Jun 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Javier, Ames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, would stay again for sure
Stayed 1 night in Jun 2024