4/10 Poor
Gary
10 Sept 2025
Reality vs Marketing
Booked an Executive room months ago- beautiful pics on website- but room given on checkin- TOTALLY DIFFERENT- Handicapped Room- Dark and dingy- took more than 24 hrs to change and then hotel staff admitted that “new room” was of 2 options best they could do— better but never got a room that are featured on their website—-AVOID NOT AS ADVERTISED- never an apology-
THIS HOTEL caters to traveling groups- on buses- You will get lost in the lobby chaos-
Property is in poor repair- unstable brick paver walkways and burned out security lighting at Rodin building- with a scary elevator—
Hit or miss housekeeping- failed to supply towels one day; totally missed room one day despite door hanger on room to make up for 7 hrs- not done- yet a new tour group likely was the priority—
Avoid this bait and switch hotel—



Gary
Stayed 6 nights in Sep 2025
































