10/10 Excellent
Luis
19 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and on point, it went above expectations but there were a only one issue, my wife's hair blower burnt out after trying to use it on the bathroom's plug, the plug wasn't working properly and that thing almost exploded, if it was a cheap hair blower I wouldn't mind but my wife's hair blower was quite expensive and for a product like that spending over $400 I'll definitely feel the pain. After that happened I thought that the problem was the blower so I went and connect the hotel's blower and it didn't work neither so I took this to reception, I called right away to get this checked out and get a technician to the room that way they could see it was the plug that was damaged and someway get a replacement for my wife's hair blower since it was the plug that probably had the cables crossed or old or something because we had electricity around the room and every other plug was working good but the hotel staff turned their head to the other side. No technician, no reimbursement, no replacement, nothing was done, and imagine going through a situation like this in your honey moon? How will I give them more time of our honey moon to get an answer? We got to the day we had to leave and to them nothing ever happened, and here we are, no hair blower and they probably won't remember that it was their fault.
Luis
Stayed 2 nights in Aug 2025
