Aparthotel

Relais Spa Val d'Europe

4.0 star property
Family-friendly aparthotel with full-service spa and fitness centre
VIP Access

Photo gallery for Relais Spa Val d'Europe

Suite Junior Executive
Daily buffet breakfast (EUR 26 per person)
Suite Junior, Terrasse | Terrace/patio
Business centre
Indoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
The current price is NZ$345
includes taxes & fees
29 Sept - 30 Sept

Explore the area

View map
1, rue des Grands Pres, Chessy, Seine-et-Marne, 77700
  • Val d'Europe Shopping Center
    ‪3 min walk‬
  • La Vallée Village
    ‪10 min walk‬
  • Disneyland® Paris
    ‪3 min drive‬
  • Paris (CDG-Roissy-Charles de Gaulle)
    ‪32 min drive‬

Room options

Suite Junior Executive

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Loft Duplex

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Junior Suite Executive Duplex

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

Chambres Premium Familiales

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

Suite Executive Duplex

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Separate bedroom
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

Chambre Premium Executive Familiale

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

Premium Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

Suite Junior, Terrasse

Highlights

Terrace
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Premium Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
HDTV
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Chessy

A family-friendly stay in the heart of Chessy awaits you at Relais Spa Val d'Europe. Within just a 10-minute stroll, you'll find popular attractions like Val d'Europe Shopping Center and Val d'Europe. Highlights at this aparthotel include a full-service spa, a restaurant and an indoor swimming pool. .You can enjoy a flat-screen TV with cable channels, and each apartment features free WiFi, free bottled water and a safe. A kitchenette comes equipped with a fridge, a microwave and a stovetop, and room service is also available. Nice touches to enhance your stay include bathrobes and slippers, while a pillowtop bed and premium bedding invite a good night's rest. A hairdryer, a desk and free toiletries are also available. Change of towels is available on request .A relaxing visit to Spa Nuxe du Relais Spa can include deep-tissue massages, hot stone massages, Ayurvedic treatments and reflexology along with access to the sauna. The restaurant, Ô Relais Restaurant, serves French cuisine and is open for breakfast, lunch and dinner. Ô Relais Bar is the aparthotel's own bar, serving drinks along with light fare. Enjoy the gym, Turkish bath/hammam, sauna and pool loungers. 6 meeting rooms and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of a free theme park shuttle. .Within a 30-minute walk of this 4-property class Chessy aparthotel, attractions include Disneyland® Paris and La Vallée Village.

What's nearby

  • Val d'Europe Shopping Center - 3 min walk - 0.3 km
  • Val d'Europe - 5 min walk - 0.4 km
  • La Vallée Village - 10 min walk - 0.9 km
  • Walt Disney Studios Park - 2 min drive - 1.4 km
  • Disneyland® Paris - 3 min drive - 2.0 km

Getting around

  • Val d'Europe Station - 2 min walk
  • Marne la Vallée-Chessy RER Station - 9 min drive
  • Roissy - Charles de Gaulle Airport (CDG) - 30 min drive

Restaurants

  • ‪Starbucks - ‬17 min walk
  • ‪Hôtel Élysée Val d'Europe - ‬4 min walk
  • ‪Apple Val d’Europe - ‬17 min walk
  • ‪Le Diplomate - ‬3 min walk
  • ‪Veng Hour - ‬6 min walk

About this property

Relais Spa Val d'Europe

Family-friendly aparthotel with full-service spa and fitness centre
Relais Spa Val d'Europe offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

6 meeting rooms and limo/town car service are available. A fitness centre, spa services, and multilingual staff are also featured at the family-friendly Relais Spa Val d'Europe. Parking is available for a fee.

This 4-star Chessy aparthotel is smoke free.

  • 217 guestrooms or units
  • 5 levels
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Relais Spa Val d'Europe offers 217 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Chessy aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Nuxe du Relais Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Pool/Spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Pool loungers
  • Reflexology
  • Sauna
  • Steam room
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free theme park shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 15 per day)

Family friendly

  • Baby bath
  • Bed rails
  • Free cot
  • Highchair

Restaurants on site

  • Ô Relais Bar
  • Ô Relais Restaurant

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 6 meeting rooms
  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 20 kg per pet
  • Fee: EUR 15 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Hardwood flooring in room
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a hospital
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Gym
  • Shopping centre
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 217 units
  • 5 floors
  • Bed sheets changed on request
  • Built in 2007
  • Connecting units available
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from August 1 2025 to August 24 2025 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 15 lb per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 250 per stay
  • A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Covered self-parking fee: EUR 15 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Relais Spa
Relais Spa Chessy
Relais Spa Hotel
Relais Spa Hotel Chessy
Relais Spa Val d`Europe Hotel Chessy
Relais Spa Val D'Europe Chessy
Relais Spa Val d'Europe Hotel Chessy
Relais Spa Val d'Europe Hotel
Relais Spa Val D'Europe Chessy
Relais Val d'Europe Chessy
Relais Spa Val d'Europe Residence Chessy
Relais Spa Val d'Europe Residence
Relais Spa Val d'Europe Chessy
Relais Spa Chessy
Relais Spa Val D'europe Chessy
Relais Spa Val d'Europe Chessy
Relais Spa Val d'Europe Aparthotel
Relais Spa Val d'Europe Aparthotel Chessy

Frequently asked questions

What is the cancellation policy at Relais Spa Val d'Europe?

Relais Spa Val d'Europe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Relais Spa Val d'Europe?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Relais Spa Val d'Europe on 29 Sept 2025 start from NZ$312.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Relais Spa Val d'Europe?

Yep, Relais Spa Val d'Europe has a secured covered self car park with in/out privileges for EUR 15 per day.

Are there any beaches close to Relais Spa Val d'Europe?

The closest beach to Relais Spa Val d'Europe is Plage Sud (7 km).

Is there a spa on site at Relais Spa Val d'Europe?

Yep, Spa Nuxe du Relais Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Relais Spa Val d'Europe have a pool?

Yep, and guests love it! Relais Spa Val d'Europe has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Relais Spa Val d'Europe?

This property features a full-service spa, as well as pillowtop beds and premium bedding.

What makes Relais Spa Val d'Europe a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Relais Spa Val d'Europe.

Is Relais Spa Val d'Europe family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as highchairs and baby baths in the guestrooms, it's no surprise that Relais Spa Val d'Europe is a hit with families.

Does Relais Spa Val d'Europe serve breakfast?

Yeah, buffet brekkie is on offer weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Relais Spa Val d'Europe?

No, Relais Spa Val d'Europe does not offer an airport shuttle service.

Is there a bar or restaurant at Relais Spa Val d'Europe?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone? The dining venue will be unavailable from August 1 2025 to August 24 2025 (dates subject to change).

What time are check-in & check-out at Relais Spa Val d'Europe?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

Relais Spa Val d'Europe Reviews

8.8

Excellent

8.8/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1769 out of 3029 reviews
Rating 8 - Good. 851 out of 3029 reviews
Rating 6 - Okay. 231 out of 3029 reviews
Rating 4 - Poor. 103 out of 3029 reviews
Rating 2 - Terrible. 75 out of 3029 reviews

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great 1 night stay, used the spa and it was lovely. My only fault was on checkout we were asked to pay the city tax again, the man on reception didn’t seem to realise everything had been paid upon checkin, he seemed to think we’d stayed 2 nights and not 1. Would stay here again.
Stayed 1 night in Jun 2025

4/10 Poor

Manjit

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the property for 4 nights in a junior suite. Like most guests we were going to Disney. The hotel is well located, clean and underground parking is available at €15 a night. City Tax is about €8 per adult per night so factor that in. The staff and facilities are generallly very good. Check in is easy and quick. Breakfast is good but get there early to avoid the rush. My greatest disappointment is security in the room. On one occasion we came back and all the cupboard doors were open as though someone had searched the room. When we checked out it was easy. As we drove to the ferry port we realised we’d left our 7yr old daughter’s iPad in the room. We called the hotel to ask them to check. They said they would get staff to check and get back to us - they didn’t. We called again 2 hours later to be told they’d not checked the room yet. We rang again when we got home to be told the device wasn’t there and they would speak to the cleaners. We called the next day and the phone wasn’t answered and when we got through we were told they’d call us back - they never did. I emailed the hotel - again no reply. The device had my daughter’s own pictures and memories of Disney, all lost. We checked the device history and found it had been turned on the day AFTER we left in Paris, France. Someone had the device and it must be someone from the hotel as it was left in the room. Such a huge disappointment that the hotel let us down after a wonderful trip.
Stayed 4 nights in May 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, room comfort
Excellent hotel would highly recommend
Stayed 3 nights in May 2025

6/10 Okay

Dean, Southampton

Travelled with family and small children
Liked: Cleanliness
Convenient for Disneyland and our room came with a free transfer service to and from the park
Stayed 3 nights in Jun 2025

6/10 Okay

Omar

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel is quite near the station and there are some restaurants and anice bakery within a few minutes. The reception area looks quite nice, however the rooms were a bit dated and ours smelled like damp. Also, I know it's minor, but the lifts were really really slow. I didn't get the chance to go to the pool/spa area so can't comment on that. It's not a bad hotel, but given the price I was expecting much more, so I wouldn't go back.
Stayed 1 night in May 2025

10/10 Excellent

Mandy

Liked: Cleanliness, amenities, property conditions & facilities
Great service, friendly staff, quiet area, quick shuttle to Disneyland. Great spa!! One of the best massages I have had in a long time.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the wonderful staff, they were helpful. We stayed in the executive suites and enjoyed many amenities including breakfast buffet and shuttle service. We had an amazing trip because of the hotel.
Stayed 4 nights in May 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort

Good hotel with good amenities

Enjoyed our stay here. The hotel was lovely and the room was well equipped. Also the shuttle to Disney was a bonus. Never called them to get back from the park and took metro instead, but was handy having them there outside the hotel. Only negative was the pool hours for kids being 10-12pm and 3 to 5pm. If planning to spend most of the day in the Disney park, these pool hours are useless. I picked their hotel because I knew my daughter would want to swim every day, so we had to adapt our plans to allow for pool time in the morning. Really it would make more sense to let kids in the pool from about 8am to 9am as kids wake early. I really only picked the hotel because of the pool, so if I had known that kids hours would be restricted I would have picked somewhere else. But still enjoyed our stay.
Stayed 4 nights in May 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, room comfort
Incredible hotel and hospitality!
Stayed 3 nights in May 2025

10/10 Excellent

Juliene, bloomfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service! I will be glad to stay over again.
Stayed 1 night in May 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, room comfort
Amazing service all round. Only down point is the hotel room was a bit tired.
Stayed 3 nights in May 2025

10/10 Excellent

Phone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really had a great time during my birthday at the hotel. All the staff are friendly and helpful. Thanks
Stayed 2 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly a great hotel worth staying again. They need double glazed windows to keep outside noise out but other than that it was truly exceptional
Stayed 6 nights in May 2025

6/10 Okay

Vikki

Travelled with family
Liked: Cleanliness, room comfort

Hotel ok but going downhill every year

I’ve stayed at this hotel for years, and sadly, it’s been going downhill. The location is still great, and some rooms are fine, but the general maintenance is poor. We’ve had broken sofa beds, doors held together with pencils, and even a step that came off mid-stay. Most disappointing is the disabled lift to the swimming pool, which has now been broken for a full year (as of May 2025). I was told it had broken after check-in, but the date is written on it — clearly it hasn’t been fixed and likely won’t be. Another guest I know was told the same thing weeks later. Cost-cutting is obvious — no washing-up liquid, sponge, body lotion… and not even hand soap! You’re now expected to use the shampoo/shower gel combo for everything. Was that really necessary? The shuttle used to be reliable, but now depends entirely on who’s working. It’s sometimes a 30 min wait, as if certainly staff won’t send it unless full. Other staff are still quick. The reason I still return is because of the concierge team — Antonin, Jeremy, Michael, Matthieu and a couple of others. They are the heart of this hotel and the reason many of us keep coming back. If they left, I’d go elsewhere. I hope management know how lucky they are to have them.
Stayed 7 nights in May 2025

10/10 Excellent

Bharat

Travelled with family
Liked: Cleanliness, room comfort
We had a wonderful stay during our recent trip to Disney. Everything about the stay was perfect - a warm welcome and easy check-in to our room, with the sofa-bed already made for us. the delicious breakfast and spa made us not want to leave the property! Would highly recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Katie

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, room comfort
Excellent and helpful check in staff. The shuttle drivers were exceptionally helpful. Breakfast was delicious
Stayed 1 night in May 2025

10/10 Excellent

Mariane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Being so close to Disney and the free shuttle service was fantastic and the drivers were very helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was an outstanding hotel in every way. Fabulous, friendly, professional staff. Clean, comfortable rooms and public spaces. Well thought out rooms with kitchen area. Courtesy chauffeur service to and from Disneyland Paris. We were permitted an early check in as the rooms were ready. Highly recommend and wouldn't hesitate in being a returning guest.
Stayed 3 nights in May 2025

10/10 Excellent

Cathy

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Kit Wai

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

John, Romford

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Service and very near Disney.
Stayed 1 night in Apr 2025

10/10 Excellent

Melody

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at The Relais Spa. The room was clean and modern and the shuttles were brilliant. Staff were very helpful. Beautiful area and hotel. Thank you very much for making our stay so good!
Stayed 3 nights in May 2025

6/10 Okay

Manpreet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location for Disneyland. Had to make a number of calls to reception to rectify things which was annoying but otherwise ok.
Stayed 3 nights in Apr 2025