Pasanauri accommodation from NZ$69

Helpful and friendly staff! Great common area with billiards and games. Amazing views from comfortable rooms. Great restaurant menu and delicious food. The hotel is a walk from the ski lifts and they provide a complementary shuttle.

Hotel is located near the slope, so you can ride in the morning direct to slope from trail, and also returning back to hotel using trail directly from last slope right after tractors. As I am working in hotel industry, I can tell, that personel is very good, attentive and helpfull, what is one of the most important things for guests. Breakfast is very good, and rooms are modern with very comfortable beds. Also good ski storage room, but there is no sauna in the hotel, only hot tube outside with excelent view. Highly recommended place to stay for ski holiday.

I stayed at Best Western Hotel from 31 December 2025 to 5 January 2026. The full amount for the stay was paid during check-in and split 50/50 between myself and my friend. However, on 22 January, I noticed an unauthorized charge of AED 3,033.71 made by the hotel to my card. I immediately contacted the reception. Unfortunately, the staff member I spoke with was unprofessional and insisted that the booking had not been paid, despite me providing clear proof of payment. The issue was not resolved at reception level. The team should have first verified their bank records before charging my card again, and only contacted me if any discrepancy had actually been found. I raised a complaint with the hotel owner the same day. I received an apology and written confirmation that the transaction was cancelled. While I appreciate that the charge was eventually reversed, this situation is unacceptable and reflects very poor service and lack of proper internal checks. Guests should not have to deal with unauthorized charges weeks after their stay.