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Ostal Pau Université - Sure Hotel Collection by Best Western

Property class: 2.5

Photo gallery for Ostal Pau Université - Sure Hotel Collection by Best Western

A reception area with a wooden reception desk, several chairs, a wall with a welcome sign, and a potted plant.
A hotel room with a wooden headboard, two bedside tables, and a bed with colorful pillows.
A framed artwork of a palm tree on a wall, a potted plant in a black pot, and a wooden table with a drain.
A modern kitchen with a wooden countertop, a built-in oven, and a coffee station.
A hotel with a sign indicating it is part of the Ostar Hotel chain, a modern building with a white facade, and a palm tree in the foreground.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$136
includes taxes & fees
5 Sept - 6 Sept

Explore the area

View map
38 Rue Ronsard, Pau, Pyrenees Atlantiques, 64000
  • Place, Casino Tranchant Pau
    ‪2 min drive‬
  • Place, Palais de Sports de Pau
    ‪3 min drive‬
  • Place, Zenith de Pau
    ‪4 min drive‬
  • Airport, Pau (PUF-Pau - Pyrenees)
    ‪12 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking (Shower Only)

A hotel room with a large bed, two bedside tables, a headboard with vertical lines, a poster on the wall, and a window with curtains.

Family Room, Multiple Beds, Non Smoking (Shower Only)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, soundproofing

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Comfort Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking, Ground Floor

A hotel room with two beds, a wooden headboard, a desk, a chair, a TV, and a patterned wall.

Family Room, Multiple Beds, Non Smoking, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

A hotel room with a bed, a desk, a chair, a telephone, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Ground Floor

A hotel room with a bed, two bedside tables, a headboard with a leaf-patterned wallpaper, and a framed cityscape picture on the wall.

Standard Room, 1 Double Bed, Non Smoking, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

A hotel room with a wooden headboard, two bedside tables, and a bed with colorful pillows.

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1 Queen Bed Non-Smoking Comfort Room Streaming Television Courtesy Tray

A hotel room with a bed, a desk, a chair, a TV, a window with curtains, and a small stool.

1 Queen Bed Non-Smoking Comfort Room Streaming Television Courtesy Tray

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Pau

At Ostal Pau Université - Sure Hotel Collection by Best Western, you'll be connected to a shopping centre and 2.6 km (1.6 mi) from Palais de Sports de Pau. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, a terrace and a garden. Additionally, you'll find express check-in, express check-out and free newspapers in the lobby. Buffet breakfast is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .With a stay at this Le Hameau hotel, you'll be 2.7 km (1.7 mi) from Zenith de Pau and 3 km (1.8 mi) from Hippodrome de Pau.

What's nearby

  • Casino Tranchant Pau - 2 min drive - 1.8 km
  • Palais de Sports de Pau - 3 min drive - 1.8 km
  • Zenith de Pau - 4 min drive - 2.5 km
  • Boulevard des Pyrenees - 6 min drive - 3.8 km
  • Stade du Hameau - 8 min drive - 4.1 km

Getting around

  • Pau Station - 12 min drive
  • Pau (PUF-Pau - Pyrenees) - 15 min drive

Restaurants

  • ‪Cafétéria Tempo Resto - ‬4 min walk
  • Le Bar Du Forail
  • ‪Maqani - ‬18 min walk
  • ‪Domino's Pizza - ‬5 min drive
  • ‪Au Bureau Pau - ‬8 min walk

About this property

Ostal Pau Université - Sure Hotel Collection by Best Western

There's a restaurant on site. WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Ostal Pau Université - Sure Hotel Collection by Best Western. Self parking is free. You'll have access to the health club at a partner property.

This Pau hotel is smoke free.

  • 1 building
  • 1 floor
  • 40 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Dining venue
Ostal Pau Université - Sure Hotel Collection by Best Western offers 40 air-conditioned accommodations with free newspapers and coffee/tea makers. This individually decorated and furnished accommodation includes desk chairs. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit and hairdryers. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

In-room safe, soundproofing, free cots/infant beds, free WiFi
Kyriad Prestige Pau - Zenith - Palais Des Sports
Pau Nord
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 855 reviews
The price is NZ$173
includes taxes & fees
21 Aug - 22 Aug
Kyriad Prestige Pau - Zenith - Palais Des Sports

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; EUR 12 for adults and EUR 6.90 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Shopping centre

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
The front desk hours vary at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 6.00 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.0 per day.
  • Cots (infant beds) are available for EUR 6.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.13 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 6.90 for children
  • Pet fee: EUR 6.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 6.0 per day
  • Rollaway bed fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

l'Hôtel Hotel Pau
l'Hôtel Pau

Frequently asked questions

What is the cancellation policy at Ostal Pau Université - Sure Hotel Collection by Best Western?

Ostal Pau Université - Sure Hotel Collection by Best Western offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ostal Pau Université - Sure Hotel Collection by Best Western?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Ostal Pau Université - Sure Hotel Collection by Best Western on 5 Sept 2026 start from NZ$136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ostal Pau Université - Sure Hotel Collection by Best Western?

Yep, Ostal Pau Université - Sure Hotel Collection by Best Western has a free self car park.

Does Ostal Pau Université - Sure Hotel Collection by Best Western serve breakfast?

Sure does, buffet brekkie is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Ostal Pau Université - Sure Hotel Collection by Best Western?

No, Ostal Pau Université - Sure Hotel Collection by Best Western does not offer an airport shuttle service.

Is there a bar or restaurant at Ostal Pau Université - Sure Hotel Collection by Best Western?

Yep, you can grab a meal at Ostal Pau Université - Sure Hotel Collection by Best Western's onsite restaurant.

What time are check-in & check-out at Ostal Pau Université - Sure Hotel Collection by Best Western?

Check-in begins at 4:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Ostal Pau Université - Sure Hotel Collection by Best Western?

Furry friends are welcome at Ostal Pau Université - Sure Hotel Collection by Best Western, with food and water bowls on offer.

Ostal Pau Université - Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 301 reviews
Rating 8 - Good. 146 out of 301 reviews
Rating 6 - Okay. 40 out of 301 reviews
Rating 4 - Poor. 10 out of 301 reviews
Rating 2 - Terrible. 0 out of 301 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Simonida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and attentive
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The three ladies, one from Peru, one from Paris, and one from George were very nice to me. I hope to stay here again--breakfast was also great!!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Flavien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was smoking hot
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Chanh phirak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idéal
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mariama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour excellent rien à dire pour notre etape
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mooncard

Liked: Cleanliness, staff & service, property conditions & facilities
Super, bel hôtel
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Pkg facile d acces . Hotel bien situé et sans bruit
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Fabrice

Liked: Cleanliness, staff & service
Disliked: Amenities
Hôtel très bien placé pour mon déplacement professionnel, un personnel très pro. Dommage que le wifi fonctionne (très) au ralenti.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

SOPHIE

Liked: Cleanliness, staff & service
Hôtel en cours de restauration, ce qui est nécessaire, propre, petit dej agréable et simple.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Christophe

Liked: Cleanliness, staff & service, amenities
Personnel très réactif
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, amenities
Oui Oui
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

marie Laurence

Liked: Cleanliness, staff & service, amenities
Très bon accueil, bien placé.petit déjeuner sympa.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Franck

Liked: Staff & service
Disliked: Cleanliness, amenities
Le lit grince. Le matelas a des bosses. La salle de bain est sale. Les joints sont marrons. Le bruit d'une machine qui s'est déclenché toute la nuit. Bref. Je ne reviendrai pas dans cet hôtel.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Elodie

Liked: Cleanliness, amenities, property conditions & facilities
Tout etait parfait
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Heikki

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ahdas aamiaishuone, rajoitettu valikoima. Kulunut ja epäsiisti sisustus
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Pierre-Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super rapport qualité prix Parfait pour une étape entre 2 routes
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities

Bruyant mais correct

Séjour correct. L accueil est très bien mais pas ouvert en permanence. La chambre est assez sommaire. Le petit déjeuner est ok. A revoir : l isolation phonique, car je me suis réveiller pensant que mon alarme (en vibreur) sonnait, et c était apparemment la chambre d à côté.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Heico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer, Lage und Parken waren gut
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo ha estado muy bien y la atención es magnífica
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness

Hotel a las afueras

Hotel a las afueras de la Ciudad
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

nathalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dommage

Hygiène limite Très mal isolé Petit dej restreint
Stayed 1 night in May 2025
Verified review

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

accueil

très bon accueil
Stayed 1 night in Apr 2025
Verified review

8/10 Good

michel

Liked: Cleanliness
Hélas mauvaise insonorisation de la chambre 222. Si votre voisin ecoutes la radio ou la Tv jusqu'à 1h du mat!!!! C est un problème. Sinon bien
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Christophe

Liked: Property conditions & facilities, room comfort
Petit dej léger
Stayed 2 nights in Jan 2025