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Best Western Pembroke Inn & Conference Centre

3.0 star property
Hotel in Pembroke with free breakfast and health club

Photo gallery for Best Western Pembroke Inn & Conference Centre

Exterior
Premium bedding, individually decorated, individually furnished, desk
Property amenity
Lobby
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
The current price is NZ$253
includes taxes & fees
13 Nov - 14 Nov

Explore the area

View map
1 International Drive, Pembroke, ON, K8A 6W5
  • Place, Pembroke Welcome Centre
    ‪1 min walk‬
  • Place, Algonquin College Pembroke Campus
    ‪4 min drive‬
  • Place, Champlain Trail Museum and Pioneer Village
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(17 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Poolside

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Poolside

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Fireplace

Standard Room, 1 Queen Bed, Non Smoking, Fireplace

Standard Room, 1 Queen Bed, Non Smoking, Fireplace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Fireplace
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Poolside

Premium bedding, individually decorated, individually furnished, desk

Luxury Room, 1 King Bed, Jetted Tub, Poolside

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Dining table
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • Sleeps 2
  • 1 King Bed

About the area

Pembroke

At Best Western Pembroke Inn & Conference Centre you'll be steps from Pembroke Welcome Centre and 3.2 km (2 mi) from Festival Hall Centre for the Arts. Highlights at this hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The family restaurant, Westwinds Restaurant, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 10818 square feet (1005 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Free full breakfast is available daily between 6:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 3-property class Pembroke hotel, you'll be 3.6 km (2.2 mi) from Pembroke Hydro Museum and 3.8 km (2.3 mi) from Pembroke City Hall.

What's nearby

  • Pembroke Welcome Centre - 1 min walk - 0.0 km
  • Algonquin College Pembroke Campus - 4 min drive - 3.3 km
  • Pembroke Hydro Museum - 4 min drive - 3.3 km
  • Festival Hall Centre for the Arts - 4 min drive - 3.3 km
  • Champlain Trail Museum and Pioneer Village - 5 min drive - 6.2 km

Getting around

  • Ottawa International Airport (YOW) - 99 min drive

Restaurants

  • ‪The Beach Burger - ‬3 min drive
  • ‪Tim Hortons - ‬7 min drive
  • ‪Tim Hortons - ‬4 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Dairy Queen - ‬5 min drive

About this property

Best Western Pembroke Inn & Conference Centre

Hotel in Pembroke with free breakfast and health club
Best Western Pembroke Inn & Conference Centre offers its guests a kids' pool, an indoor pool, a health club, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 10818 square feet (1005 square metres) and includes a conference centre. A sauna, a terrace, and barbecue grills are also featured at the business-friendly Best Western Pembroke Inn & Conference Centre. Free self parking is available.

This 3-star Pembroke hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 3 levels
  • Conference rooms
  • 10818 sq ft of conference space
  • 1005 sq. m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Pembroke Inn & Conference Centre offers 88 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Exterior
Holiday Inn Express Pembroke by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,000 reviews
The price is NZ$277
includes taxes & fees
16 Nov - 17 Nov
Holiday Inn Express Pembroke by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westwinds Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Health club
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,818 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Pembroke
Best Western Pembroke Inn
Pembroke Best Western
Pembroke Inn
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Pembroke & Conference Pembroke
Best Western Pembroke Inn & Conference Centre Hotel
Best Western Pembroke Inn & Conference Centre Pembroke
Best Western Pembroke Inn & Conference Centre Hotel Pembroke

Frequently asked questions

Is parking available at Best Western Pembroke Inn & Conference Centre?

Yep, Best Western Pembroke Inn & Conference Centre has a free self car park.

How much does it cost to stay at Best Western Pembroke Inn & Conference Centre?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Pembroke Inn & Conference Centre on 13 Nov 2025 start from NZ$253.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Pembroke Inn & Conference Centre?

The closest beach to Best Western Pembroke Inn & Conference Centre is Petawawa Point (16.1 km).

Does Best Western Pembroke Inn & Conference Centre have a pool?

Best Western Pembroke Inn & Conference Centre has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Best Western Pembroke Inn & Conference Centre?

Best Western Pembroke Inn & Conference Centre features a health club, an indoor pool and 1 hot tub.

What makes Best Western Pembroke Inn & Conference Centre a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Best Western Pembroke Inn & Conference Centre.

Is Best Western Pembroke Inn & Conference Centre family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Best Western Pembroke Inn & Conference Centre is a hit with families.

Does Best Western Pembroke Inn & Conference Centre serve breakfast?

Yeah, free full breakfast is on offer daily from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Best Western Pembroke Inn & Conference Centre?

No, Best Western Pembroke Inn & Conference Centre does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Pembroke Inn & Conference Centre?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Pembroke Inn & Conference Centre?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Best Western Pembroke Inn & Conference Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 405 out of 769 reviews
Rating 8 - Good. 237 out of 769 reviews
Rating 6 - Okay. 81 out of 769 reviews
Rating 4 - Poor. 20 out of 769 reviews
Rating 2 - Terrible. 26 out of 769 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kaven

Liked: Staff & service, property conditions & facilities
Good service. Location
Stayed 2 nights in Aug 2025

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV had a different welcome name in it when we entered the room. The air conditioning was not fully working and stopped during the night. Staff was super nice and the breakfast was very hearty.
Stayed 1 night in Jul 2025

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay and food

All very good
Stayed 2 nights in Aug 2025

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
twice I have visited this hotel in the last year and both times received rude and dismissive service at the front desk from the same individual. The rest of the employees were engaging, kind and courteous, but this person needs to be removed from the check in desk. I did not get her name but she was on-desk at approximately 1pm today
Stayed 2 nights in Aug 2025

8/10 Good

Tsz yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the other hand, this hotel was much better. It was cleaner, not noisy, breakfast and pool was nice. I will recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Liked: Amenities
Excellent stay
Stayed 4 nights in Jul 2025

6/10 Okay

Taillon

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Restaurant did not open for Breakfast

We have stayed many times at Best Western Pembroke, however this stay was terrible, we were in the basement and was a terrible sleep because of the outside activities - including car headlight directly into the room.. we thoroughly enjoy the restaurant, which was to be open at 6AM, we waited but had to leave, and restaurant was not open at 6:30 - VERY disappointing .. it was terrible that we will not stay at this Best Western again.
Stayed 1 night in Jul 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Raymond

Stayed 2 nights in Jul 2025

4/10 Poor

Lee

Stayed 1 night in Jul 2025

8/10 Good

Mary

Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jul 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mini break

Hotel was in a good location for our needs, the room was great we stayed in a standard king, it was a very spacious room with a small kitchen area that had a sink, microwave, small fridge and coffee maker, there was a small seating area that had two comfortable chairs and foot stool. It was very quiet hotel we never heard any banging doors or kids running around. Would stay here again that’s for sure
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was fine; our room was on the bottom floor - odd smell and very humid. There was a dehumidifier in our room that we had to turn off. The A/C unit made a rattling sound when it kicked on - also had to turn that off. Hotel is showing its signs of age. Also the "free" breakfast is very very basic. Better off heading to Tims across the road.
Stayed 1 night in Jul 2025

8/10 Good

Susan

Travelled with family
Liked: Amenities
Clean and accommodating
Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Jul 2025

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service

Upon arrival to this hotel that one of my grandmother managed until she retired. I wasn’t able to pay for our room or deposit without a major credit card. I was in pembroke to visit my grandmother on her death bed. And because of not getting checked in I didn’t get to see her Friday night. I lost hours of vital time with her. The staff would not help accommodate us or even accept a $1000 deposit. The front desk lady was not hospitable. To work in customer service and treat a customer like that was unacceptable. I will never stay at this hotel again which is heartbreaking as it holds years of precious memories.
Stayed 1 night in Jul 2025

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel for families

THE PERFECT ACCOMMODATIONS For Our family. They have a great pool area and a fantastic gym for those who like to use it while away. The rooms were very clean. The included breakfast was the best we have ever had at any hotel. You order off a menu and it is made fresh to order. Wil definitely be staying here again when in the area for river rafting.
Stayed 1 night in Jul 2025

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and very helpful
Stayed 1 night in Jul 2025

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuff really clean and nice hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Clean. Comfortable bed! Very good offering of breakfast. Convenient full service restaurant with good selection for dinner! Friendly staff! Easy location close to hwy 17 but not noisy!
Stayed 1 night in Jul 2025