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4.9 out of 5

"Great location, very nice and clean rooms and an amazing host...we will be back " More

By a verified traveller on Tue 12 Mar 2024

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Hotel Description

At Madsen Retreat, you'll be steps from Penguin Undercover Market. Highlights at this Mediterranean guest house include free self parking, and in-room kitchens and free WiFi.

This pet-friendly guest house offers free WiFi in public areas, a terrace, and a garden. Other amenities include a snack bar/deli and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls.

Sights within a short walk of this 4-star Penguin guest house include Penguin Tourist Information Centre and within a 15-minute walk you'll find Penguin Beach.

The Penthouse Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$175* Per night/room 7 May - 8 May

Spa Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Seaview Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Family Spa Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Whole First Floor Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Self Contained Queen Bed Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Madsen Retreat ratings based on 34 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Madsen Retreat

Everyone (18) Couples (8) Family (7)
5 out of 5
Great location, very nice and clean rooms and an amazing host...we will be back

Posted by on 12 Mar. 2024

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Comment from Hotel Management

12 Mar. 2024 by Ting

thank you Ulla, welcome back anytime

5 out of 5
Loved the property. Owner was fantastic with communication. Our only disappointment was booking a spa suite and the spa having time of use restrictions of not being able to be used between 9pm and 9am. With a check out time of 10am we didn’t have time to even use it in the morning which wasnt the point of booking a spa suite in the first place.

Posted by on 19 Nov. 2023

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Comment from Hotel Management

21 Nov. 2023 by Ting

thank you for your very kind review and I am sorry for your disappointment. We have a self contained unit with spa as well and no use restrictions, hopefully next time you can come and enjoy it.

5 out of 5
This was one of the most pleasant overnight stays I’ve had. Nothing to dislike about staying here.

Posted by on 8 Nov. 2023

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Comment from Hotel Management

13 Nov. 2023 by Ting

Thank you for the kind review, welcome back any time

5 out of 5
Great property - very comfortable and everything that we needed.

Posted by on 26 Jun. 2023

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Comment from Hotel Management

24 Jul. 2023 by Ting

thank you for your kind review

5 out of 5
Easy walking distance to esplanade walkway and eateries. Beautiful place to use as base for north coast travels

Posted by on 29 May 2023

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Comment from Hotel Management

9 Jun. 2023 by Ting

thank you Helen

5 out of 5

Posted by on 22 Apr. 2023

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Comment from Hotel Management

9 Jun. 2023 by Ting

Thank you for the review

5 out of 5

Posted by on 20 Apr. 2023

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Comment from Hotel Management

9 Jun. 2023 by Ting

You are always welcome

5 out of 5
The property was lovely and so were the hosts. You are able to bring your dogs which i thought was very nice of them to do that. All in all a lovely property and would stay there again.

Posted by on 6 Apr. 2023

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5 out of 5
You would describe this accommodation as a modern take on a guest house with high end finishes. Rooms are immaculate, but upstairs with no lift so if you have mobility problems it may be an issue. I would say generally for couples not families. The owner, Ting, couldn't be more helpful or obliging.

Posted by on 9 Mar. 2023

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5 out of 5
Friendliness of Manager - Greeted with hot drinks and cake Helped with luggage Overall a wonderful stay

Posted by on 6 Mar. 2023

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Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at Madsen Retreat. Self parking is free. This Mediterranean Penguin guesthouse is smoke free.

  • 1 building
  • 4 guestrooms or units
  • 2 levels
  • Built in 2007
  • Deli
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Penguin Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Madsen Retreat offers 4 air-conditioned accommodations with complimentary bottled water and bathrobes. These individually decorated and furnished accommodations have separate sitting areas and include desks. Beds feature premium bedding. Accommodations at this 4-star guesthouse have kitchens with refrigerators, stovetops, and separate dining areas. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Smart televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • In-room kitchen
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Private outdoor space
  • Smart television
  • Premium channels
  • Refrigerator
  • Microwave available
  • Stove
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code. The host will greet guests on arrival.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code. The host will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children younger than 15 are not allowed at this adults-only property. All guests 15 and older are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: AUD 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve sofa beds. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Minimum guest age is 15
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property Registry Number – DA216038
  • Debit cards
  • No front desk
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Host will greet you
  • Smoke detector
  • Security system
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee: AUD 25 for check-in between 9:00 PM and midnight

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Madsen Retreat Guesthouse Penguin
  • Madsen Retreat Guesthouse
  • Madsen Retreat Penguin
  • Madsen Retreat Penguin
  • Madsen Retreat Guesthouse
  • Madsen Retreat Guesthouse Penguin

You should know

  • This is an adults-only property and guests under 15 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.