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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Lobby
Pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
The current price is NZ$121
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Charlevoix
    ‪7 min walk‬
  • Place, Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Place, Mushroom House
    ‪5 min drive‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪64 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Charlevoix

At Charlevoix Inn & Suites SureStay Collection by Best Western you'll be within just a 10-minute stroll of Lake Charlevoix and Artform Fabricating. Highlights at this hotel include free continental breakfast, free self-parking and a 24-hour business centre. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a garden. Additionally, you'll find laundry facilities, a computer station and barbecues. Each morning free breakfast is served. .With a stay at this Charlevoix hotel, you'll be 1.6 km (1 mi) from Lake Michigan.

What's nearby

  • Lake Charlevoix - 7 min walk - 0.6 km
  • Artform Fabricating - 7 min walk - 0.6 km
  • Lake Chalevoix Depot Beach - 13 min walk - 1.1 km
  • Charlevoix Beach - 3 min drive - 1.9 km
  • Mushroom House - 5 min drive - 3.0 km

Getting around

  • Traverse City, MI (TVC-Cherry Capital) - 59 min drive

Restaurants

  • ‪B.C. Pizza - ‬6 min drive
  • ‪Harbor View Cafe - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Charlevoix Dairy Grille - ‬4 min drive
  • ‪JAX - ‬3 min walk

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available.

This Charlevoix hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Lobby
AmericInn by Wyndham Charlevoix
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, 1,002 reviews
The price is NZ$132
includes taxes & fees
2 Apr - 3 Apr
AmericInn by Wyndham Charlevoix

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Frequently asked questions

Is parking available at Charlevoix Inn & Suites SureStay Collection by Best Western?

Yep, Charlevoix Inn & Suites SureStay Collection by Best Western has a free self car park.

How much does it cost to stay at Charlevoix Inn & Suites SureStay Collection by Best Western?

As of 27 Mar 2026, prices found for a 1-night stay for 2 adults at Charlevoix Inn & Suites SureStay Collection by Best Western on 12 Apr 2026 start from NZ$121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Charlevoix Inn & Suites SureStay Collection by Best Western?

Yep, Charlevoix Inn & Suites SureStay Collection by Best Western is a short 16-minute walk from Lake Chalevoix Depot Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is Charlevoix Inn & Suites SureStay Collection by Best Western family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Charlevoix Inn & Suites SureStay Collection by Best Western is a hit with families.

Does Charlevoix Inn & Suites SureStay Collection by Best Western serve breakfast?

Yep, our visitors enjoy the free continental breakfast here! Available daily between 6:30 AM and 9:30 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Charlevoix Inn & Suites SureStay Collection by Best Western?

No, Charlevoix Inn & Suites SureStay Collection by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at Charlevoix Inn & Suites SureStay Collection by Best Western?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Charlevoix Inn & Suites SureStay Collection by Best Western?

No, pets are not allowed.

Is there a golf course on site at Charlevoix Inn & Suites SureStay Collection by Best Western?

There is a golf course next to Charlevoix Inn & Suites SureStay Collection by Best Western.

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1000 reviews
Rating 8 - Good. 295 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 101 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

JOHN, FENTON

Stayed 1 night in Dec 2025

10/10 Excellent

JOHN, FENTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. Only down side was the pool area is under construction, and not accessible.
Stayed 1 night in Dec 2025

6/10 Okay

Tammy

pool was not in working order customers should be notified before reserving a room otherwise all was good
Stayed 1 night in Dec 2025

8/10 Good

Casey

Liked: Cleanliness, amenities
Cleanliness. Liked the walk in shower. Bed was comfortable.
Stayed 1 night in Dec 2025

2/10 Terrible

Sufi

Disliked: Cleanliness, property conditions & facilities
They charged before staying.
Stayed 1 night in Dec 2025

10/10 Excellent

Pam

Liked: Cleanliness, amenities, property conditions & facilities
Nice room good check-in. Would come back again
Stayed 3 nights in Nov 2025

6/10 Okay

Nicholas, Beaver Island

Liked: Staff & service
Disliked: Property conditions & facilities
Good breakfast. Breakfast staff very attentive!
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy cozy little room. Great hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Kiersten

Stayed 2 nights in Oct 2025

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, amenities
Staff helpful changing my check in date
Stayed 1 night in Nov 2025

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were staying there because my mom was having knee surgery. I requested (twice) a room as close as I could get. They put us on the 2nd floor, down the hall. There was a bed bug on the bathroom floor this morning. Never! Again!
Stayed 2 nights in Nov 2025

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to have real scrambled eggs. I got put in a handicapped room. The shower was slightly warm. That was the worst part.
Stayed 2 nights in Nov 2025

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Regarding staff the desk clerk in the afternoon when I checked in was very unfriendly. But , the man overseeing the breakfast was wonderful ! He made up for the desk clerk. Overall I had a great stay .
Stayed 1 night in Oct 2025

4/10 Poor

Janice

Travelled with family
Disliked: Cleanliness, amenities
Room, ammenities
Stayed 2 nights in Oct 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean. Nice breakfast selection. Would absolutely stay again!
Stayed 2 nights in Oct 2025

6/10 Okay

Nicholas

Travelled with family
Disliked: Property conditions & facilities
Good staff. Rooms and building very dated.
Stayed 4 nights in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Oct 2025

10/10 Excellent

Zuleyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great amenities, comfortable bed!
Stayed 1 night in Oct 2025

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A hot tub was not working and had not been working for at least a month we were told. However, when we booked it that information was not given. Or we would not have booked there. The bathrooms are just a toilet and a small shower stall so if you're a pretty big person you are not going to be comfortable. The rack over the toilet was not fastened well and there was a hair on one of the towels. We tried to use the heater and it stank so badly we could only run the fan to try to keep the air moving in the room. The room looks like it's been updated but there are things that have not been addressed and they don't show that in the photos. The staff was wonderful and friendly. We did not use the breakfast so I can't comment on that part.
Stayed 1 night in Oct 2025

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness
I felt that the price we paid did not reflect the room. I would have gladly paid $100 for a night here, not nearly $300. Granted, we did come on a Saturday night during peak fall season but the price was still too high. The rooms were clean, but a king sized bed would have been more comfortable. I also appreciated the hot breakfast options but the quality was just average. I wouldn't consider it walkable to downtown Charlevoix.
Stayed 1 night in Oct 2025

10/10 Excellent

Marvin

Stayed 1 night in Oct 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, clean and quiet. Staff was friendly and responsive. The breakfast was good with ample choices. The accommodations were worth the price; I would stay here again.
Stayed 1 night in Oct 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Hot tub not working Room was by some hot water pipes that made a loud banging noise for several hours
Stayed 1 night in Oct 2025

10/10 Excellent

Angela, East China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Erik

Travelled with family
Disliked: Staff & service

I wouldn't stay here if it was free!

This might have been the worst hotel, in regards to service, that I have ever stayed. The check-in process was good and the guy that checked us in was very nice. Sadly, everyone else that I witnessed at the front desk never smiled when they were talking to me, or anyone else. Or, when we walked past the desk, they never looked up from their computer to even acknowledge you. The rooms had a little issue as well. The fluorescent lights above the bed and desk area did not all work. There was mold in the shower. When we opened up the window, there were a pile of dead flies in the corner of the sill. They put us in an adjoining room without asking if that was ok. Back in my hotel days, we made sure it was good with the guest before we put them in the room. If it was all we had, then we let them know instead of them being surprised by it. We could hear our neighbors talking very easily. The people above us were very heavy footed, so you could hear every step they made. When I asked about checking out early, I was told that there was a early check out penalty. What?? We were staying from Saturday to Wednesday, check out on Thursday. I asked on Monday evening and I was told that if I checked out early, they were going to charge me through Wednesday. I have never heard of that. I will never stay at this hotel again.
Stayed 5 nights in Oct 2025