2/10 Terrible
Emily
Travelled with group
16 Aug 2025
We got a call at 11pm saying they don’t have our room (we were checking in late, room paid in advance). They have “no idea what happened”. The guy on the phone tried helping and I know it isn’t his fault but we were left without a place to stay. Staff said they handled it by booking us a room at their nearby hotel but did not tell us that room would be $300 for one night. I had assumed it was either comped or the same amount as what we paid initially. I don’t have nearly $500 total to spend on a room for one night so we are having to drive 5+ hours back home instead of having a place to stay.
Emily
Stayed 1 night in Aug 2025


































