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Home2 Suites by Hilton Philadelphia - Convention Center, PA

3.0 star property
Hotel with free breakfast, steps from Reading Terminal Market

Photo gallery for Home2 Suites by Hilton Philadelphia - Convention Center, PA

Exterior
Full-sized fridge, microwave, dishwasher, coffee/tea maker
Restaurant
Reception
Studio, 2 Queen Beds, Accessible (Roll-in Shower)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym
The current price is NZ$452
includes taxes & fees
23 Oct - 24 Oct

Explore the area

View map
1200 Arch Street, Philadelphia, PA, 19107
  • Place, Reading Terminal Market
    ‪1 min walk‬
  • Place, Pennsylvania Convention Center
    ‪5 min walk‬
  • Place, Rittenhouse Square
    ‪14 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio, 2 Double Beds

8.0 out of 10
Very good
(26 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Roll-in Shower)

Bathroom shower

Studio, 2 Queen Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 62 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Studio, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 31 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio, 2 Queen Beds

8.6 out of 10
Excellent
(62 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio, 1 Queen Bed

9.0 out of 10
Wonderful
(62 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio, 2 Double Beds, Accessible (Hearing)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Studio, 1 Queen Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Studio, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Suite, 1 Queen Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Accessible (Roll-in Shower)

Bathroom shower

Studio, 1 Queen Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio Suite, 1 King Bed

8.6 out of 10
Excellent
(30 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 Queen Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Studio, 1 Queen Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, free cots/infant beds, free WiFi

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Philadelphia

Home2 Suites by Hilton Philadelphia - Convention Center, PA puts you in the heart of Philadelphia, steps from Reading Terminal Market and within a 15-minute stroll of Pennsylvania Convention Center. Highlights at this hotel include a restaurant, a complimentary breakfast and in-room kitchens. .This pet-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a business centre. Other amenities include a 24-hour business centre, a snack bar/deli and laundry facilities. .Attractions within a 20-minute walk of this 3-property class Center City hotel include Rittenhouse Square and Liberty Bell Center.

What's nearby

  • Reading Terminal Market - 1 min walk - 0.0 km
  • Pennsylvania Convention Center - 5 min walk - 0.4 km
  • Liberty Bell Center - 11 min walk - 1.0 km
  • Independence Hall - 13 min walk - 1.1 km
  • Rittenhouse Square - 14 min walk - 1.2 km

Getting around

  • 13th St. Station - 4 min walk
  • Philadelphia University City Station - 5 min drive
  • Philadelphia International Airport (PHL) - 17 min drive

Restaurants

  • ‪Panera Bread - ‬1 min walk
  • ‪Molly Malloy's - ‬1 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Pho Street - ‬2 min walk
  • ‪Dutch Eating Place - ‬1 min walk

About this property

Home2 Suites by Hilton Philadelphia - Convention Center, PA

Hotel with free breakfast, steps from Reading Terminal Market
There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 581 square feet (54 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at Home2 Suites by Hilton Philadelphia - Convention Center, PA.

This 3-star Philadelphia hotel is smoke free.

  • 248 guestrooms or units
  • 8 levels
  • 581 sq ft of conference space
  • 54 sq. m of conference space
  • Built in 2013
  • Continental breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Home2 Suites by Hilton Philadelphia - Convention Center, PA offers 248 accommodations with MP3 docking stations and laptop-compatible safes. This accommodation offers separate sitting areas and includes sofa beds. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include complimentary toiletries and hairdryers.

This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior

Hampton Inn Philadelphia Center City-Convention Center

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 2,452 reviews
The price is NZ$290
includes taxes & fees
13 Oct - 14 Oct
Hampton Inn Philadelphia Center City-Convention Center

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 63 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Built in 2013
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75

Special check-in instructions

The check-in location differs from the property location; go to: [44 N. 12th Street]
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Cash Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 63 per night (98 ft away)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 365857

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Home2 Suites Hilton Convention Aparthotel
Home2 Suites Hilton Convention Aparthotel Philadelphia Center PA
Home2 Suites Hilton Philadelphia Convention Center PA
Home2 Suites Hilton Philadelphia Convention Center PA Aparthotel
Home2 Suites Hilton Convention
Home2 Suites by Hilton Philadelphia Convention Center PA
2 Suites Hilton Convention
Home2 Suites by Hilton Philadelphia Convention Center PA

Frequently asked questions

What is the cancellation policy at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

Home2 Suites by Hilton Philadelphia - Convention Center, PA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

As of 28 Sept 2025, prices found for a 1-night stay for 2 adults at Home2 Suites by Hilton Philadelphia - Convention Center, PA on 23 Oct 2025 start from NZ$452.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Home2 Suites by Hilton Philadelphia - Convention Center, PA family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Home2 Suites by Hilton Philadelphia - Convention Center, PA is a hit with families.

Does Home2 Suites by Hilton Philadelphia - Convention Center, PA serve breakfast?

Yeah, guests enjoy the free continental brekkie here! Served weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

No, Home2 Suites by Hilton Philadelphia - Convention Center, PA does not offer an airport shuttle service.

Is there a bar or restaurant at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

Yep, you can grab a meal at Home2 Suites by Hilton Philadelphia - Convention Center, PA's onsite restaurant.

What time are check-in & check-out at Home2 Suites by Hilton Philadelphia - Convention Center, PA?

Check-in begins at 4 PM. Check-out time is 11 AM.

Home2 Suites by Hilton Philadelphia - Convention Center, PA Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 544 out of 1123 reviews
Rating 8 - Good. 268 out of 1123 reviews
Rating 6 - Okay. 136 out of 1123 reviews
Rating 4 - Poor. 98 out of 1123 reviews
Rating 2 - Terrible. 77 out of 1123 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Stayed 1 night in Jun 2025

4/10 Poor

Madoka

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

Love this place. Will use again.
Stayed 1 night in Jun 2025

10/10 Excellent

ALISON

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean excellent staff they went above & beyond very happy with our stay will definitely stay again
Stayed 3 nights in Jun 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had booked a different hotel in Philly that had similar review ratings as this one. But that hotel was horrible when we arrived to find it was falsely advertised. The only issue with this place was that their AC was out in the lobby that day and though we had a reservation, our room still was not ready at check-in time. We waited for 30 minutes and they kindly upgraded our room. Everything there was nice except that a drink machine was broken at breakfast. The place was sold out and very crowded that weekend.
Stayed 1 night in Jun 2025

8/10 Good

Logan

Stayed 2 nights in Jun 2025

6/10 Okay

Yan

Travelled with family
Liked: Property conditions & facilities, room comfort

Can be better

I wish they had ice water along with hot water and coffee in the lobby. Breakfast area was chaotic and the kitchen couldn't keep up with the flow of the customers. Parking was offsite, so it as not very convenient.
Stayed 1 night in Jun 2025

4/10 Poor

Zachary

Stayed 3 nights in Jun 2025

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Family Friendly

We are a family of 4 and this was perfect for us. We stayed for 3 nights. The rooms were spacious and we loved having the kitchenette. Trader Joes is nearby so we were able to grab some snacks and drinks for all to enjoy. Breakfast was decent but I recommend going earlier than later as they had run out of things by the time we had gotten there. All of the staff were friendly and helpful when we needed anything. I would stay here again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go to hotel in the city

We have stayed at this hotel several times in the past. Which is why we pick this hotel pretty often. Customer service is great and no complaints.
Stayed 2 nights in May 2025

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent for shopping and dining
Stayed 2 nights in Jun 2025

6/10 Okay

Christopher

Disliked: Staff & service
Really should not have to ask more than 1 person for toilet paper. Chambermaid said they do not have any. Cmon
Stayed 2 nights in Jun 2025

10/10 Excellent

Celo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Congratulations for your services!!
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Roger

Stayed 4 nights in Jun 2025

2/10 Terrible

Carrie, Snyder

I am so upset by this. I accidentally booked the wrong night on Expedia and immediately tried to correct it to the correct night (6/21- which is booked). I’m being charged and I did not stay. I literally tried to cancel within one minute. This is terrible business all around. I’m disgusted by customer service at both Expedia and the hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
The Market with
Stayed 1 night in Jun 2025

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was very disappointing. When my family and I arrived I noticed hair in the bathroom sink, somehow there was hair on the wall of the bathroom. The soap dispenser was empty. The couch appeared to have some old stains on the arm rest. The sheets of both the beds, as well as the pillow cases had hair on them. I was given new linen by the front desk. But the cleanliness was very disappointing.
Stayed 3 nights in Jun 2025

8/10 Good

Eros

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was that I had to wait several hours for a room to be available for me after I arrived from a long flight and needed to rest. I was informed the reason because there wasn't enough workers in housekeeping to prepare a room since my time to checked in was scheduled at 4pm. Overall, I enjoyed everything else except that experience.
Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel in a great location.
Stayed 2 nights in Jun 2025

2/10 Terrible

Clara

Disliked: Amenities, property conditions & facilities
The bathroom door was broken and didn't lock. There was no tooth paste provided. We stayed from Sunday Morning until Wednesday morning and even tho we were told at check in that the room would be cleaned every other day it never was cleaned once. Everyday we would leave at 8am and be back in the late afternoon and we'd come back to an uncleaned room. 5pm on Tuesday we asked for towels and the staff said they didnt have any for us. We used the same towels for four days. Upon checking in we also witnessed staff rudely talking to some vistors and talking about guests with other staff and the staff member said "I will fight them" when referring to the guests.No one was at the desk when we checked out. A guest spilled a sugary drink in the elevator and it took a long time to be cleaned and the next day the elevator still smelled of it and the floor of the elevator as sticky.The key cards rarely worked, to acess the pool a guest that was already inside had to open the door for me and he expressed having the same issue, that the key cards didn't work to open the pool. In the elevator you'd have to tap multiple times to get the keycard to work to be able to press the button for your floor.Complementary breakfast was a mess and a free for all. Very chaotic and disorganized, so much so we unfortunately had to instead eat breakfast out. Lastly I could not benefit from any of the perks offered on the Hilton app despite it being a Hilton property. No digital key or early check in.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had a lovely time
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Stayed 2 nights in May 2025

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I rarely leave negative reviews, but our experience at this hotel was so troubling that I feel compelled to warn others. We got stuck in the elevator with six other people for over 30 minutes, trapped between the 6th and 7th floors. We were sweating, and scared. Once we were finally freed and had to take the stairs to our room, things only got worse. The room was far from what you’d expect from a 3-star hotel. The couch had visible holes, the lamps were broken, there was dirt on the walls, and all the towels were wrinkled as if they hadn’t been properly laundered or folded. It felt neither clean nor cared for. We ended up leaving because we no longer felt safe or comfortable staying there. Unfortunately, this hotel did not meet even the basic standards of cleanliness or hospitality. I cannot recommend this place and hope management takes these concerns seriously.
Stayed 2 nights in Jun 2025