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The Queen Hotel Queen Village, Sonder by Marriott Bonvoy

3.5 star property
Hotel with a rooftop terrace, near Rittenhouse Square

Photo gallery for The Queen Hotel Queen Village, Sonder by Marriott Bonvoy

Lounge
Individually decorated, individually furnished, free cots/infant beds
Individually decorated, individually furnished, free cots/infant beds
Lounge
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Outdoor space
  • Air conditioning
  • Free WiFi
The current price is NZ$179
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
628 South 5th Street, Philadelphia, PA, 19147
  • Place, Liberty Bell Center
    ‪14 min walk‬
  • Place, Rittenhouse Square
    ‪3 min drive‬
  • Place, Pennsylvania Convention Center
    ‪4 min drive‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed

Individually decorated, individually furnished, free cots/infant beds

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Individually decorated, individually furnished, free cots/infant beds

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Flat-screen TV

Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

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About the area

Philadelphia

At The Queen Hotel Queen Village, Sonder by Marriott Bonvoy you'll be within just a 15-minute stroll of popular places like Independence Hall and Liberty Bell Center. .This smoke-free hotel offers free WiFi in public areas, a rooftop terrace and concierge services. Added amenities include a lift. .Within a 30-minute walk of this 3.5-property class South Philadelphia hotel, attractions include Rittenhouse Square and Reading Terminal Market.

What's nearby

  • Independence Hall - 12 min walk - 1.1 km
  • Liberty Bell Center - 14 min walk - 1.2 km
  • Rittenhouse Square - 3 min drive - 2.2 km
  • Reading Terminal Market - 3 min drive - 1.8 km
  • Pennsylvania Convention Center - 4 min drive - 2.5 km

Getting around

  • Philadelphia University City Station - 5 min drive
  • 5th St. Station - 13 min walk
  • Philadelphia International Airport (PHL) - 22 min drive

Restaurants

  • ‪Tattooed Mom - ‬2 min walk
  • ‪Ishkabibble's II - ‬2 min walk
  • ‪Fat Tuesday - ‬2 min walk
  • ‪South Street Souvlaki - ‬2 min walk
  • ‪Emmy Squared - ‬1 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Queen Hotel Queen Village, Sonder by Marriott Bonvoy

Hotel with a rooftop terrace, near Rittenhouse Square
As a guest of The Queen Hotel Queen Village, Sonder by Marriott Bonvoy, you'll find a rooftop terrace, concierge services, and a lift. Public spaces have free WiFi.

This 3.5-star Philadelphia hotel is smoke free.

  • 30 guestrooms or units
  • Built in 2019
  • Terrace on the roof
  • Concierge
  • Lift
  • No smoking on site
The Queen Hotel Queen Village, Sonder by Marriott Bonvoy offers 30 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Housekeeping is offered on request and change of towels can be requested. Cots/infant beds (complimentary) are also available.

Similar properties

View from property
The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very good, 1,011 reviews
The price is NZ$197
includes taxes & fees
10 Nov - 11 Nov
The Arco Hotel Midtown Village, Sonder by Marriott Bonvoy

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 911542

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at The Queen Hotel Queen Village, Sonder by Marriott Bonvoy?

The Queen Hotel Queen Village, Sonder by Marriott Bonvoy offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Queen Hotel Queen Village, Sonder by Marriott Bonvoy?

As of 25 Oct 2025, prices found for a 1-night stay for 2 adults at The Queen Hotel Queen Village, Sonder by Marriott Bonvoy on 9 Nov 2025 start from NZ$178.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The Queen Hotel Queen Village, Sonder by Marriott Bonvoy?

No, The Queen Hotel Queen Village, Sonder by Marriott Bonvoy does not offer an airport shuttle service.

What time are check-in & check-out at The Queen Hotel Queen Village, Sonder by Marriott Bonvoy?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Queen Hotel Queen Village, Sonder by Marriott Bonvoy?

No, only service animals are allowed.

Reviews

The Queen Hotel Queen Village, Sonder by Marriott Bonvoy Reviews

8.4

Very good

9.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 329 out of 557 reviews
Rating 8 - Good. 116 out of 557 reviews
Rating 6 - Okay. 40 out of 557 reviews
Rating 4 - Poor. 26 out of 557 reviews
Rating 2 - Terrible. 46 out of 557 reviews

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness
No staff so this was N/A really. Room was large and smartly finished but shower was luke warm and a bit feeble. Air con just seemed to sit at 69F regardless of what we set it to. A shame really as these 2 points slightly let down an otherwise very good hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at the property. The security is definitely top-notch because you have to enter your code to get into the building, then again in the elevator and then your room. Parking was a bit sketchy because there are spaces right outside that only gave guidance for during 9a-9p time window so unclear if overnight is allowed (we gambled and were fine). Security on site said they had no idea about parking legality near the property. No close restaurants to walk to were open after 9pm so plan ahead for that. The facility was nice and clean and it has two bars - one is a really nice rooftop area. Unfortunately, we did not realize either existed until this morning when we went to check out. The location of the hotel in proximity to Citizens Park was OK though we might not stay here if going there again unless it was a day game since we like to dine out after.
View of lobby toward front door
Lobby
Inside bar
Double bed room (after photo lol)
Stayed 1 night in Jul 2025

8/10 Good

Seren

Liked: Cleanliness, amenities, property conditions & facilities
Not having reception staff is a unique cost saving exercise. Not sure I like the idea of it, but everything seemed to go alright!
Stayed 2 nights in Jul 2025

2/10 Terrible

Sarah, GRAND JUNCTION

The access code won’t work. I cannot get in the room.
Stayed 1 night in Jul 2025

2/10 Terrible

Glenn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

I stayed at the Sonder Hotel from July16-20, 2025. This location was located at 628 S. 5th Ave in Philadelphia, Pennsylvania. Unfortunately, the experience was disappointing. The room was musty, and I had to bat away gnats and flys the entire stay. The second floor was very humid compared to the other floors that I visited for comparison. This is probably the reason for the excessive number to gnats and flys that I had to compete with. With these varmints it was very hard to eat or have drinks in the room. When I arrived I could not gain access to the hotel. I begin to wonder if this was really a hotel. There was not access to the hotel unless you downloaded the SONDER app. When I downloaded the app I was prompted for the confirmation.The confirmation number I was using was incorrect. Fortunately, I maintenance person was beginning his work shift and allowed me access. Still trying to figure out where and how to check in was very confusing. Eventually, a person that was sitting in an office came out to assist me. She told me that the confirmation number that I was using was a third party confirmation number and that would not work. She found my reservation and provided me with a room. This room was not to my expectations. This room was smaller than my dormitory room back in 1983. This room had a bad odor coming from the refrigerator; the coffee maker brewed coffee grounds in the cups with every cup of coffee I made; the shower took 15 minutes to warm up to a warm temp.
Stayed 4 nights in Jul 2025

4/10 Poor

DAPHNE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Property was fine however, no personnel around getting in was horrible 2 hours on the phone due to figuring out payment and everything being run by personal pin #s
Stayed 2 nights in Jul 2025

2/10 Terrible

Janet

Stayed 2 nights in Jul 2025

2/10 Terrible

Rik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meh. Not a fan of the unstaffed "sonder" concept.

No hot water for first day of stay. Ceiling dripped water in bathroom the entire stay, despite someone interrupting an afternoon nap to supposedly fix it. There is no one to complain to, just an app chat function which was pointless when there is no staff onsite. I would have left and found another place if there would have been someone to give me a refund.
Stayed 2 nights in Jul 2025

6/10 Okay

Caroline

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The shower was luke warm and the coffee machine dis not work. The xhat function dis not improve my stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience
Stayed 5 nights in Jul 2025

6/10 Okay

Melanie, Milwaukee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Contactless check in was fine. Room is big but cold, not cozy. No hot water for shower, barely even warmish.
Stayed 1 night in Jul 2025

8/10 Good

GERALDINE

Business traveller
Liked: Cleanliness, property conditions & facilities
It was totally easy to key in the code and get into the building and the elevator and the room. Lots of good food options nearby. Easy and convenient to store luggage in the basement.
Stayed 4 nights in Jun 2025

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the room and building was very clean and easy to access. the location was great as far as being able to walk to bars, restaurants, etc. thermostat broke in the middle of the night which was annoying as it was pretty hot and i couldn’t do anything about it. there is no staff desk at the property.
Stayed 1 night in May 2025

4/10 Poor

Ryan

Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was skeptical about a hotel with no on-site desk for check-in, but the whole system worked and we got to our room without problems. Lucky we read the email that came several days before check in so that we could register with the Sonder App. The survey questions here are disingenuous expecting me to rate staff and service. What's up with that??
Stayed 1 night in Jun 2025

6/10 Okay

Alastair, Colchester

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Designed to be self managed hotel room, facilities are good, as is location. Quite noisy and no safe.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with group
Self check-in was seamless and the room is spacious and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Clean, tidy, efficient. 3/5 for staff/service as it’s an unstaffed hotel (!) as advertised. Would happily return, lively neighbourhood, plenty of nearby options.
Stayed 6 nights in Jun 2025

8/10 Good

Maria Elena

Hotel itself was very nice, clean and had everything we needed except staff, lol. That was a little different but after a couple of questions to the housekeeping everything was good! We really enjoyed the little cafe downstairs for afternoon drinks and late dessert! Friendly bartender, didn’t catch her name! Also the bed and pillow were very comfortable and loved the bathroom and shower. Found it a little pricey but overall we had a great experience!
Stayed 1 night in Jun 2025

2/10 Terrible

Samantha

Travelled with partner
Disliked: Staff & service, amenities
There is no parking for this property and everything around it is 2 hour parking only. The remote doesn’t work for the tv and there is no front desk to even get simple batteries.
Stayed 1 night in Jun 2025

4/10 Poor

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Attempted Gouging at Check-In But otherwise Grwat

Check-in was horrible. The hotel requires payment of additional fees for a check-in time earlier than 4:00 PM. There are no staff onsite! It just felt like gouging. The hotel itself is clean, modern and located in a really fun neighborhood.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025