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The Bellevue Hotel, in The Unbound Collection by Hyatt

4.5 star property
Luxury Philadelphia hotel connected to a shopping centre, steps from Academy of Music

Photo gallery for The Bellevue Hotel, in The Unbound Collection by Hyatt

Lobby
Breakfast, lunch and dinner served
Meeting facility
1 bedroom, premium bedding, pillow-top beds, minibar
Suite (Arts Suite)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Gym
  • Laundry
  • Housekeeping
The current price is NZ$535
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
200 South Broad Street, Philadelphia, PA, 19102
  • Rittenhouse Square
    ‪6 min walk‬
  • Reading Terminal Market
    ‪9 min walk‬
  • Pennsylvania Convention Center
    ‪11 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪15 min drive‬

Room options

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, City View, Corner

1 bedroom, premium bedding, pillow-top beds, minibar

Luxury Suite, 1 Bedroom, City View, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
HDTV
  • 87 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Corner)

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 Bedroom, Accessible Bathtub (Corner)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible Bathtub (Accessible)

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds, Accessible Bathtub (Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Courtyard View

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 1 King Bed, Courtyard View

8.8 out of 10
Excellent
(18 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Arts Suite)

Suite (Arts Suite)

Suite (Arts Suite)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Suite, 1 Bedroom, Accessible Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, City View

1 bedroom, premium bedding, pillow-top beds, minibar

Room, 1 King Bed, Roll-in Shower, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for City Room, 1 King Bed, City View

1 bedroom, premium bedding, pillow-top beds, minibar

City Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, minibar

Classic Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible Bathtub

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Accessible Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Philadelphia

The Bellevue Hotel, in The Unbound Collection by Hyatt puts you in the heart of Philadelphia, connected to a shopping centre and within steps of Academy of Music and Miller Theater. Highlights at this luxury hotel include a restaurant, a gym and a bar/lounge. .The restaurant, Pergola, is open for breakfast, brunch, lunch and dinner. Enjoy the gym and sauna as well as access to basketball and racquetball/squash. 30000 square feet (2787 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include coworking space. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning full breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 4.5-property class Center City hotel include Kimmel Center for the Performing Arts and City Hall.

What's nearby

  • Kimmel Center for the Performing Arts - 3 min walk - 0.3 km
  • Rittenhouse Square - 6 min walk - 0.6 km
  • Reading Terminal Market - 9 min walk - 0.8 km
  • Pennsylvania Convention Center - 11 min walk - 0.9 km
  • Liberty Bell Center - 16 min walk - 1.4 km

Getting around

  • Walnut Locust Station - 1 min walk
  • Philadelphia University City Station - 4 min drive
  • Philadelphia International Airport (PHL) - 20 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬2 min walk
  • ‪IHOP - ‬2 min walk
  • ‪Locust Rendezvous - ‬2 min walk
  • ‪Le Pain Quotidien - ‬1 min walk
  • ‪Estia - ‬2 min walk

About this property

The Bellevue Hotel, in The Unbound Collection by Hyatt

Luxury Philadelphia hotel connected to a shopping centre, steps from Academy of Music
The Bellevue Hotel, in The Unbound Collection by Hyatt offers its guests a health club and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

9 meeting rooms and coworking spaces are available. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Bellevue Hotel, in The Unbound Collection by Hyatt. Parking is available for a fee. A complete renovation of The Bellevue Hotel, in The Unbound Collection by Hyatt was completed in November 2024.

This Baroque Philadelphia hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 19 levels
  • Conference rooms
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Built in 1904
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Bellevue Hotel, in The Unbound Collection by Hyatt offers 165 accommodations with iPod docking stations and minibars. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 47 per night; includes in/out privileges)
  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 16 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Pergola

Things to do

  • 3 indoor pickleball courts
  • Basketball
  • Health club
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Conference centre (30,000 square foot of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Baroque architecture
  • Built in 1904
  • Renovated entire property - November 2024
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.56 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16 to 25 per person
  • Self-parking fee: USD 47.00 per night (in/out privileges)
  • Valet parking fee: USD 75.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

Property Registration Number 577175

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bellevue Hyatt
Hyatt Bellevue
Hyatt Bellevue Hotel
Hyatt Bellevue Hotel Philadelphia
Hyatt Bellevue Philadelphia
Hyatt At The Bellevue Hotel Philadelphia
Hyatt Philadelphia
Park Hyatt Philadelphia
Philadelphia Hyatt
The Bellevue Hotel in The Unbound Collection by Hyatt
The Bellevue Hotel, in The Unbound Collection by Hyatt Hotel

Frequently asked questions

What is the cancellation policy at The Bellevue Hotel, in The Unbound Collection by Hyatt?

The Bellevue Hotel, in The Unbound Collection by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Bellevue Hotel, in The Unbound Collection by Hyatt?

As of 5 Sept 2025, prices found for a 1-night stay for 2 adults at The Bellevue Hotel, in The Unbound Collection by Hyatt on 21 Sept 2025 start from NZ$475.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Bellevue Hotel, in The Unbound Collection by Hyatt?

Yep, The Bellevue Hotel, in The Unbound Collection by Hyatt has a self car park with in/out privileges for USD 47.00 per night.

What makes The Bellevue Hotel, in The Unbound Collection by Hyatt a romantic place to stay?

Couples dining and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Bellevue Hotel, in The Unbound Collection by Hyatt.

Does The Bellevue Hotel, in The Unbound Collection by Hyatt serve breakfast?

Yep, full breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Bellevue Hotel, in The Unbound Collection by Hyatt?

No, The Bellevue Hotel, in The Unbound Collection by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at The Bellevue Hotel, in The Unbound Collection by Hyatt?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Bellevue Hotel, in The Unbound Collection by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Bellevue Hotel, in The Unbound Collection by Hyatt?

Dogs are welcome at The Bellevue Hotel, in The Unbound Collection by Hyatt, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

The Bellevue Hotel, in The Unbound Collection by Hyatt Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1003 reviews
Rating 8 - Good. 286 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 57 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gustav

Stayed 2 nights in May 2025

8/10 Good

Robert, Drums

Stayed 2 nights in May 2025

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good location
Stayed 1 night in May 2025

2/10 Terrible

Peter

Stayed 1 night in May 2025

8/10 Good

Maeve

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Lovely renovated hotel in a great location

This is a beautifully renovated hotel. The room is large, uncomfortable, with the top and finishes. We were on the first floor, so unfortunately, we could feel the subway going by underneath. We went for the buffet breakfast this morning, the room was stunning and bright. However, the Food was not as bountiful as you would hope. Most of the dishes, run out quickly and took a while to be replaced. Service was very slow, although the staff were lovely.
Stayed 1 night in May 2025

10/10 Excellent

LESLIE, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, definitely a 5 star experience.
Stayed 1 night in May 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in great location

We had a really nice stay at the Bellevue for a graduation weekend. The hotel is located in a great part of town around wonderful restaurants and it was easy to navigate to other parts of the city. The room was huge and beautiful. The staff was very friendly. The service was okay- we had a few issues like we never got a bottle opener we requested from the front desk to open a soda that was delivered by room service so we needed to use keys to get it open. Room service also took awhile during peak times and in room dining closed before 10pm. But overall, we really enjoyed our stay and would definitely come back again.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Austin

Stayed 1 night in May 2025

8/10 Good

Imanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few things needs to be maintained better.
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Liked: Staff & service, amenities, property conditions & facilities
This was my first stay at the Bellevue. It has been beautifully restored, both the public areas and the lodging rooms. I especially appreciated the Nespresso mini coffee maker and mini-fridge. The hotel is on the block to the north of the Academy of Music, so it was very convenient for my visit to the ballet. Disabled access is less than ideal, but I understand that they are building a ramp entrance near the front of the lobby. For now, you go to the back entrance and use a little lift to get into the back lobby. Several excellent restaurants within a block: Estia (Greek), Le Pain Quotidian, and Tuscany Cafe were my favorites.
Stayed 5 nights in May 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sonja, Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Opulent, extremely clean, quiet. Staff is helpful and very professional.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer, Wilmington

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely indoor courtyard. Clean room, great water pressure.
Stayed 2 nights in Apr 2025

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The historic nature of the hotel was stunning and the surrounding buildings were also rich with history. Our hotel room was huge and clean, but it had a window that wierdly opened to nothing, smh... made the whole room feel bit dungeness and we were on the 12th floor! There's no room service and the advertised food court is no longer there. I have mixed feelings about recommending this hotel at the moment, but I'm willing to give it a second chance in hopes of a better experience. BTW, staff at the only restaurant in the hotel was really great!
Stayed 2 nights in Apr 2025

8/10 Good

Anita

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a georgous place but as of yet it has almost no amenities. It needs another year or two. Also I was put in a room with no outside window. Make sure you ask about that when booking. I was in a big hurry or i woud have changed rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Travelled with family, Business traveller
Great job renovating an historic hotel
Stayed 2 nights in Apr 2025

2/10 Terrible

Alicia

Disliked: Staff & service, property conditions & facilities, room comfort

DONT STAY HERE NO COMPASSION NOT SAFE!

I was staying there so I could be safe because at home I was not. They cancelled an up coming reservation and would not let me extend my stay because they feared the “safety of their staff”. When NOTHING happened and my outside issues did not come into the establishment. I was actually safe there and they just threw me out to the wolves and had zero compassion for why I was staying there. Spent thousands of dollars to be treated like dirt and made me feel worse about my situation instead of giving me comfort and security of which a hotel should be giving. Nothing happened at the establishment and nothing would have happened because no one knew I was there. I would never recommend this hotel to anyone or anything. Staff at first was welcoming and when they found out I was there because I wasn’t safe at home they kicked me out right back to my outside situation without hesitation. Now I have to find another place to stay. Spend more money. Don’t ever stay here if you want comfort. Plus their back elevator that is supposed to require a key card to operate is able to be used by anyone without a key card. Open for anyone to get on and go to any floor or room in the hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alicia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Felt safe
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Our room was over looking this courtyard on the 12th floor. We can’t wait to go back!!!
Stayed 1 night in Mar 2025

6/10 Okay

Harry

Stayed 2 nights in Mar 2025