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NagaWorld Hotel & Entertainment Complex

5-star property
NagaWorld, Samdech Techo Hun Sen Park, Phnom Penh, 0508 053 286
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3.7 out of 5
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"Hated the constant smoking of guests. It made it unpleasant to walk around with the stink. We were on a non smoking floor and still guests were smokin ... " More

By a verified traveller on Wed 27 Mar 2019

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Hotel Description

A luxury stay in the heart of Phnom Penh awaits you at NagaWorld Hotel & Entertainment Complex. Within a 5-minute stroll you'll find Riverside and Independence Monument within a 15-minute walk. Highlights at this resort include 12 restaurants, 9 bars/lounges, and a full-service spa.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The restaurant, Bistro Romano Italian, serves Italian cuisine and is open for lunch and dinner. At the resort's own poolside bar, you can stop for a drink. Enjoy the outdoor swimming pool, nightclub, steam room, and karaoke. 11539 square feet (1072 square meters) of event facilities include 5 meeting rooms and a conference center. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free valet parking.

Sights within a 20-minute walk of this 5-star Chamkar Mon resort include Royal Palace and Silver Pagoda.

Superior Room @ NagaWorld 2

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$92* Per night/room 11 May - 12 May

Deluxe Room @ NagaWorld 1

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Suite @ NagaWorld 1

Bed Count 1 King Bed Maximum Occupancy 3 Max

NagaWorld Hotel & Entertainment Complex ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for NagaWorld Hotel & Entertainment Complex

Everyone (1) Couples (1) Family (1)
5 out of 5

Posted by on 19 Sep. 2023

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2 out of 5
The staff were great, the pictures of the room looked so much better than in real life, There was a terrible smell coming from the bathroom and the bed wasn’t comfortable. Overall a very disappointing stay.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Edmund

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
Hated the constant smoking of guests. It made it unpleasant to walk around with the stink. We were on a non smoking floor and still guests were smoking on this floor. Very inconsiderate Smoking also allowed in breakfast area.

Posted by , from Melbourne on 27 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Edmund

Thanks for staying with us. We'll work hard to fix the issue you experienced. Thanks for letting us know.

About the NagaWorld Hotel & Entertainment Complex

Location NagaWorld, Samdech Techo Hun Sen Park, Phnom Penh,

Property Features

NagaWorld Hotel & Entertainment Complex offers its guests a full-service spa, an outdoor pool, and a steam room. There are 12 restaurants and 4 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. Event space at this resort measures 11539 square feet (1072 square meters) and includes a conference center. A nightclub, tour/ticket assistance, and multilingual staff are also featured at the luxury NagaWorld Hotel & Entertainment Complex. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Phnom Penh resort.

  • 1617 guestrooms or units
  • 25 levels
  • 2 buildings
  • 12 dining venues
  • 9 bars or lounges
  • 4 coffee shops
  • 11539 sq ft of conference space
  • 1072 sq m of conference space
  • Built in 2002
  • Nightclub
  • Karaoke
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Train station: Phnom Penh Railway Station (3.8 km / 2.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

NagaWorld Hotel & Entertainment Complex offers 1617 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Phnom Penh resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Bistro Romano Italian - This restaurant specializes in Italian cuisine and serves lunch and dinner.

2Pangea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fortune Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Le Gourmet - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

The Pangea - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a steam room.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the health club.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 22
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [NagaWorld 1 & NagaWorld 2]. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

The check-in location differs from the property location. To check in, guests will need to go to NagaWorld 1 & NagaWorld 2
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Union Pay, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Children stay free
  • Number of children who can stay for free – 2
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 13 for children
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NagaWorld
  • NagaWorld Entertainment Complex
  • NagaWorld Entertainment Complex Phnom Penh
  • NagaWorld Hotel
  • NagaWorld Hotel & Entertainment Complex
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex
  • NagaWorld Entertainment Compl
  • NagaWorld Hotel & Entertainment Complex Resort
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel & Entertainment Complex Resort Phnom Penh

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas is limited to 15 minutes per day.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.