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5.0 out of 5

"They gave me a 7th floor room with fabulous park, city & Wot views!! Daily room service, good breakfast choice- with fresh juice bar to compliment egg ... " More

By a verified traveller on Wed 16 May 2018

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Hotel Description

Palace Gate Hotel & Residence By EHM puts you in the heart of Phnom Penh, connected to a shopping center and within a 20-minute stroll of Riverside and Royal Palace. Highlights at this Art Deco aparthotel include a full-service spa, a restaurant, and an indoor swimming pool.

Each apartment is soundproofed and features an LED TV with cable channels, along with free WiFi, free wired internet, and a fireplace. A kitchenette comes equipped with a refrigerator, a microwave, and a dishwasher, and room service is also available. Nice touches to enhance your stay include a rainfall showerhead and slippers, while Egyptian cotton sheets and a pillow menu invite a good night's rest. A balcony, free local calls, and free bottled water are also available.

A pampering day can include deep-tissue massages and Thai massages. Business amenities include a meeting room and a business center. Additionally, you'll find free WiFi in public areas, a gym, and a free manager's reception. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 4-star Phnom Penh City Centre aparthotel include Independence Monument and NagaWorld Casino.

Studio Double with City view

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$103* Per night/room 10 Apr. - 11 Apr.

Studio Twin View

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premier Double Room with Temple view

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Palace Gate Family Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Palace Gate Hotel & Residence By EHM ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Gate Hotel & Residence By EHM

Everyone (2)
5 out of 5

Stayed for a month & ....

They gave me a 7th floor room with fabulous park, city & Wot views!! Daily room service, good breakfast choice- with fresh juice bar to compliment egg bar and varied selection! Great to return to this calm & lemon centered entrance. They are also storing my extra baggage with unsure return date. A quiet retreat from Phnom Penh bustle- gracious service from all staff. Thank you!

Posted by on 16 May 2018

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Comment from Hotel Management

21 May 2018 by Sam Ath

Well received and note with your review.

5 out of 5

We will be going back

Pros: Friendly and helpful staff, great indoor pool on the ground floor and the clean rooms.
Location: Very central, close to the royal palace. All other attractions are reasonably close and the hotel has a complimentary tuktuk service to get you there
We stayed in a two bedroom apartment while we were in Phnom Pehn. The apartment was clean and cool and lovely to return to after a day in the city. At all times the staff were helpful and friendly. We have booked another couple of nights there when we return to Phnom Penh before flying home.

Posted by , from Victoria, Australia on 11 Mar. 2017

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About the Palace Gate Hotel & Residence

Location 10B, St. 264, Sangkat Chaktomok, Phnom Penh, 1202

Property Features

Palace Gate Hotel & Residence By EHM offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Palace Gate Hotel & Residence By EHM. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Phnom Penh aparthotel.

  • 1 building
  • 54 guestrooms or units
  • 9 levels
  • Built in 2013
  • Manager's reception (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Offsite parking reservations required

Transport

  • Train station: Phnom Penh Railway Station (2.8 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Palace Gate Hotel & Residence By EHM offers 54 air-conditioned accommodations with fireplaces and safes. Rooms open to balconies. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LED televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • Fireplace
  • Private balcony
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The aparthotel hosts a free manager's reception daily.

Palace Gate Hotel & Residence By EHM has a restaurant on site.

Late night fare is available from room service (during limited hours).

Spa Services

  • Massages
  • Deep tissue massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Palace Gate Hotel & Residence By EHM offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Palace Gate Hotel & Residence By EHM

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 7
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Meliya Aparthotel Phnom Penh
  • Chateau Meliya Aparthotel
  • Chateau Meliya Phnom Penh
  • Chateau Meliya
  • Gate & By Ehm Phnom Penh
  • Palace Gate Hotel Residence
  • Palace Gate Hotel Residence By EHM
  • Palace Gate Hotel & Residence By EHM Aparthotel
  • Palace Gate Hotel & Residence By EHM Phnom Penh
  • Palace Gate Hotel & Residence By EHM Aparthotel Phnom Penh

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.