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SureStay InnSuites Phoenix Hotel & Suites by Best Western

Property class: 2.5

Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

A hotel room with a kitchenette, a bathroom with a shower curtain, and a remote control on a table.
A compact living space with a kitchenette, a flat-screen TV, a microwave, and a patterned sofa.
A small kitchen area with a countertop, a coffee maker, and a microwave.
A pool area with lounge chairs and a building in the background.
A hotel room with two beds, a headboard, a lamp, and a window with curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$198
includes taxes & fees
29 Sept - 30 Sept

Explore the area

View map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Irene's Tap Room
    ‪10 min walk‬
  • Place, Arizona Canal
    ‪17 min walk‬
  • Place, Biltmore Fashion Park
    ‪8 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A Best Western InnSuites Phoenix Hotel & Suites sign with palm trees and a well-lit entrance.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a TV, a microwave, a vanity with a mirror, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

A hotel room with a large bed, two bedside lamps, a nightstand, a bathroom visible through an open door, and a window with curtains.

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the area

Phoenix

At SureStay InnSuites Phoenix Hotel & Suites by Best Western you'll be 3.3 km (2.1 mi) from Phoenix Mountains Preserve and 4.8 km (3 mi) from Wrigley Mansion. Highlights at this hotel include an outdoor swimming pool, free self-parking and Access to hot tub. .This pet-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. Each morning continental breakfast is served between 6:30 AM and 9:30 AM. .Attractions within a 10-minute drive of this Camelback East hotel include Grand Canyon University and Biltmore Fashion Park.

What's nearby

  • Irene's Tap Room - 10 min walk - 0.9 km
  • Arizona Canal - 17 min walk - 1.5 km
  • Arizona Biltmore Country Club - 7 min drive - 6.0 km
  • Biltmore Fashion Park - 8 min drive - 6.4 km
  • Phoenix Zoo - 21 min drive - 25.6 km

Getting around

  • Northern Ave / 19th Ave Station - 5 min drive
  • Sky Harbor International Airport (PHX) - 16 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬16 min walk
  • ‪R.T. O'Sullivans Sports Bar & Grill - ‬10 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

SureStay InnSuites Phoenix Hotel & Suites by Best Western offers its guests an outdoor pool, a hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and limo/town car service. A vending machine, multilingual staff, and concierge services are also featured at SureStay InnSuites Phoenix Hotel & Suites by Best Western. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 120 guestrooms or units
  • 2 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Car service
  • Concierge
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
SureStay InnSuites Phoenix Hotel & Suites by Best Western offers 120 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Phoenix
Best Western InnSuites Phoenix
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Best Western Phoenix Hotel
Hotel Best Western Phoenix
Hotel Phoenix Best Western
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Phoenix Best Western
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Best Western Plus Innsuites Phoenix Hotel And Suites
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Innsuites Phoenix & Suites
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Best Western InnSuites Phoenix Hotel & Suites Phoenix
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Frequently asked questions

Is parking available at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yep, SureStay InnSuites Phoenix Hotel & Suites by Best Western has a free self car park.

How much does it cost to stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

As of 28 Sept 2026, prices found for a 1-night stay for 2 adults at SureStay InnSuites Phoenix Hotel & Suites by Best Western on 29 Sept 2026 start from NZ$198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a pool?

SureStay InnSuites Phoenix Hotel & Suites by Best Western has an outdoor pool. The pool is open 7:00 AM to 10:00 PM.

What makes SureStay InnSuites Phoenix Hotel & Suites by Best Western a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at SureStay InnSuites Phoenix Hotel & Suites by Best Western.

Is SureStay InnSuites Phoenix Hotel & Suites by Best Western family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that SureStay InnSuites Phoenix Hotel & Suites by Best Western is a hit with families.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western serve breakfast?

You bet, our visitors are hooked on the continental breakfast here! Offered daily from 6:30 AM to 9:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, SureStay InnSuites Phoenix Hotel & Suites by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 405 out of 1004 reviews
Rating 8 - Good. 234 out of 1004 reviews
Rating 6 - Okay. 191 out of 1004 reviews
Rating 4 - Poor. 100 out of 1004 reviews
Rating 2 - Terrible. 74 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overnight stay…very pleasant and knowledgeable staff…good location I would stay here again
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay would return
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, rooms well sized.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed several times. It is a good location for us. The rooms are clean, neat and fulfill what we need. Employees are friendly and helpful. We like staying there.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank u! See u again
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean at arrival the front desk clerk was very friendly helpful.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, staff very friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ample parking, comfortable bed and air conditioning was great
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We had a wonderful stay at this property! The room was exceptionally clean, and the air conditioning kept everything perfectly cool and comfortable. The staff members were incredibly friendly and welcoming from the moment we arrived. Additionally, having easy, convenient parking made our trip completely stress-free. Highly recommended for any traveler!"
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The property was clean and the staff was friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly staff
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to eat
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

It was a very comfy stay. Staff was awesome, room was very clean WiFi worked wonderful. Very peaceful.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities
The room is clean enough to sleep in for a night. The pool is not swimmable but the spa. don't expect too much for breakfast. they are out of coffee at 8am. They only serve toast, waffles, bagels, biscuits and cereals.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs. Breakfast - limited bland offerings
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful here, it was clean and in a safe area, welcoming to pets with a little grass area, easy in and out and everyone was nice!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The only problem was the shower had no hot water. We had to take cold showers.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness
Room and staff were fine
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2026