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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property
Hotel in Phoenix with free breakfast and fitness centre

Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)
Outdoor pool
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Gym
The current price is NZ$208
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Arizona Biltmore Country Club
    ‪6 min drive‬
  • Place, Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Place, Biltmore Fashion Park
    ‪7 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Hairdryer
Private bathroom
Air-conditioning
Free cots/infant beds
Blackout drapes/curtains
Pillowtop mattress
Hair dryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

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About the area

Phoenix

At SureStay InnSuites Phoenix Hotel & Suites by Best Western you'll be 3.3 km (2.1 mi) from Phoenix Mountains Preserve and 4.8 km (3 mi) from Wrigley Mansion. Highlights at this hotel include free self-service breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Free full breakfast is available daily between 6:30 AM and 10:00 AM. .Attractions within a 15-minute drive of this Camelback East hotel include Grand Canyon University and Phoenix Convention Center.

What's nearby

  • Arizona Biltmore Country Club - 6 min drive - 4.9 km
  • Arizona Biltmore Resort - Links Course - 6 min drive - 5.3 km
  • Biltmore Fashion Park - 7 min drive - 6.0 km
  • Grand Canyon University - 12 min drive - 12.1 km
  • Camelback Mountain - 25 min drive - 15.1 km

Getting around

  • Northern Ave / 19th Ave Station - 8 min drive
  • Sky Harbor International Airport (PHX) - 16 min drive

Restaurants

  • ‪Aunt Chiladas Squaw Peak - ‬15 min walk
  • ‪Thirst Quenchers Poolside at Squaw Peak Resort - ‬8 min walk
  • ‪Arizona American Italian Club - ‬20 min walk
  • ‪Los Taquitos - ‬2 min drive
  • ‪Hole-In-The-Wall BBQ Joint - ‬10 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Hotel in Phoenix with free breakfast and fitness centre
SureStay InnSuites Phoenix Hotel & Suites by Best Western offers its guests an outdoor pool, Access to hot tub, and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and limo/town car service. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at SureStay InnSuites Phoenix Hotel & Suites by Best Western. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 120 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Car service
  • Concierge
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
SureStay InnSuites Phoenix Hotel & Suites by Best Western offers 120 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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4.5 out of 5, Wonderful, 1,002 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • Pets: USD 33.77 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Frequently asked questions

Is parking available at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yep, SureStay InnSuites Phoenix Hotel & Suites by Best Western has a free self car park.

How much does it cost to stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at SureStay InnSuites Phoenix Hotel & Suites by Best Western on 17 Nov 2025 start from NZ$207.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a pool?

SureStay InnSuites Phoenix Hotel & Suites by Best Western has an outdoor pool. The pool is open 7:00 AM to 10:00 PM.

What makes SureStay InnSuites Phoenix Hotel & Suites by Best Western a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at SureStay InnSuites Phoenix Hotel & Suites by Best Western.

Is SureStay InnSuites Phoenix Hotel & Suites by Best Western family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that SureStay InnSuites Phoenix Hotel & Suites by Best Western is a hit with families.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western serve breakfast?

You bet, our visitors are hooked on the free full breakfast here! Offered daily from 6:30 AM to 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, SureStay InnSuites Phoenix Hotel & Suites by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 434 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 167 out of 1003 reviews
Rating 4 - Poor. 76 out of 1003 reviews
Rating 2 - Terrible. 51 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Andria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning wires were showing and if moved turned the conditioner off. The pool looked like pond water at the zoo. The bathtub was full of other peoples hair. The breakfast was edible, like warm and straight out of a box or freezer. Pictures are false advertising to what the property actually looks like.
Stayed 3 nights in Jul 2025

8/10 Good

Maureen

Liked: Cleanliness, staff & service, room comfort

Happy with my stay in July 2025

My room was clean and had all the amenities I needed. It was a very hot day in Phoenix and the airconditing was fantastic. My suite had a microwave, refrigerator, iron & ironing board, and hair dryer. It was quiet and perfect for my needs. The check-in was quick and Danny (front desk) was friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

8/10 Good

Halbert

Liked: Cleanliness, staff & service
I waited about 30 minutes before someone checked me in. Morning breakfast is not what it ise to be, very minimal selections to eat. In calling the front desk, no one answers the phone. Things are not what I remember it to be from last stay at this hotel, it gone down hill?
Stayed 4 nights in Jul 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Property conditions & facilities
W
Stayed 1 night in Jun 2025

8/10 Good

Jeannette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning in my room was challenging.
Stayed 2 nights in Jun 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do a great job here. Staff is super accommodating.
Stayed 1 night in Jun 2025

6/10 Okay

Maxine

Ok place to stay.

Check in and out was easy. The room was clean however there’s plenty of dust around the bedding. The bed wasn’t comfortable and there were only three pillows. No amenities, only two towels for shower and hand wash. Fridge wasn’t working well. Breakfast was ok; no fresh fruits or juice. Parking was ample.
Stayed 1 night in Jun 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very sweet and accomadating staff . Pool and hot tub were great. Hot tub was hot and pool was cool even on a 103 drgree phoenix day. Nice room . Enjoyed our stay
Stayed 1 night in Jun 2025

6/10 Okay

ISAIAS JUNIOR

Travelled with family
Disliked: Cleanliness, amenities
It was ok. Not my favorite
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was well kept! No issues checking in or out! Pool was amazing. Only thing was a little critter (centipede) decided to join us in our room. Other than that amazing experience!
Stayed 4 nights in Jun 2025

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good basic hotel in need of renovations. Great area for stores.
Stayed 10 nights in May 2025

6/10 Okay

COURTNEY

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The woman that checked us in was amazing and that is the only reason for the 3 stars. If it was not for her i would give 1. The vending machine is too expensive, the pool does not get cleaned out, they never have towels, the room is outdated, garbage was left out our whole stay, breakfast was okay, parking is great, finding the place when not familar sucks. We could not even hook up a console to the tv. Gentalmen that gave us our extended stay charged us for the same price as staying for 2 days and never asked for room to be cleaned. I will say again the woman who checked us in was accomadating and amazing. The pool is open and theres no security. There were lights out. Seemed like i needed to bring protection and i did not.
Stayed 2 nights in Jun 2025

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Average hotel/room

Hotel room was pretty basic, not anything fancy. Lots of parking. Surrounding area is okay. Breakfast was pretty bad with almost no options available. Pool area is okay.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

Terrible

The front desk was being helpful but the housekeeping didn't do their jobs and we had to ask for towels 3 days in a row to get some and toilet paper. The beds were all uncomfortable and it was painful to get out of them in the morning.
Stayed 4 nights in Jun 2025

10/10 Excellent

Cheryl, Phoenix

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The staff was attentive and beyond amazing. A beautiful setting tucked away in a lovely place. The setting was beautiful with nature surrounding. I was treated and felt like I was at a five star resort. The breakfast was amazing also. A surprisingly quaint experience.
Stayed 1 night in May 2025

6/10 Okay

Sylvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is wonderful, the rooms are clean, just this time the air conditioning did not work, I ended up in a different room which the refrigerator did not have a freezer section and I needed to keep my ice packs frozen. Breakfast sucked.
Stayed 1 night in Jun 2025

6/10 Okay

heather

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean, comfortable furnishings. A-plus for the air conditioning! At check-in, my credit card was charged a $50 deposit, which I had not been told about until I asked, so that was a bit disappointing. All in all, a good stay at a nicely maintained property.
Stayed 1 night in Jun 2025

8/10 Good

Kathleen, Concord

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2025

8/10 Good

Yuriko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is conveniently located for our visit and the room was clean & comfortable. I rated poorly on staff & service because our check-in process was enitely unprofessional.
Stayed 2 nights in Apr 2025

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Manoj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite hotel. Conveniences were a bit far
Stayed 1 night in May 2025

10/10 Excellent

Chad

Stayed 1 night in May 2025