2/10 Terrible
Verified traveller
Travelled with family
26 Mar 2025
Exhausted every morning & bad choice hotel suite
Older hotel that had very high rating reviews. Facility repair staff member did an excellent job replacing a fridge/freezer with water line with broken ticking cooling unit / compressor. The new boxed fridge and freezer didn't have an auto ice maker water line. The food prep staff provided excellent coffee and a good breakfast in the mornings.
The issues had been reported multiple times to front desk staff , hotels.com customer service and choice hotels staff.
1-5th floor highway side suite was extremely loud and constant traffic. The loud refrigerator ticking lasted three nights, and air cond heater fan noise was louder than highway traffic and that has to be turned off. Contacted frontdesk staff, hotels.com customer service and queen at choice hotels customer support . The general manager for the main stay suites and daily front desk managers were not available on the weekends. I requested a waiver of early departure fee. No one contacted property general manager on the weekend with my concerns! I had contacted the front desk about the cold pool multiple times when front desk staff stayed pool heater was working and maybe turned off early. I asked the daily front desk manager to have facilities staff check the pool temp because the pool temp was cold on 3/24/2025 again. I was told that a third party repair person would finally be contacted about the pool heater not working. The pool was skimmed in the mid morning.
Will be requesting a partial refund!
Verified traveller
Stayed 5 nights in Mar 2025