Hilton Phoenix Tapatio Cliffs Resort

Property class: 4

Photo gallery for Hilton Phoenix Tapatio Cliffs Resort

7 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 restaurants, breakfast served
Reception
3 restaurants, breakfast served
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Air-conditioning
The current price is NZ$302
includes taxes & fees
24 May - 25 May

Explore the area

View map
11111 N 7th St, Phoenix, AZ, 85020
  • Place, Lookout Mountain Golf Club
    ‪3 min walk‬
  • Place, North Mountain Park
    ‪14 min walk‬
  • Place, Phoenix Convention Center
    ‪25 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪28 min drive‬

Room options

Suite, 1 King Bed (Falls Location)

7.6 out of 10
Good
(11 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Ambassador)

9.0 out of 10
Wonderful
(2 reviews)
  • 82 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Mountain View

8.2 out of 10
Very good
(34 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds (Falls Location)

7.2 out of 10
Good
(15 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Mountain View

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds, Allergy Friendly

9.2 out of 10
Wonderful
(7 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Allergy Friendly

8.8 out of 10
Excellent
(5 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.2 out of 10
Wonderful
(21 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.2 out of 10
Very good
(31 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Grand Suite, 2 Bedrooms

  • 214 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Suite, 1 Bedroom, Non Smoking

  • 52 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 82 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Poolside

8.2 out of 10
Very good
(34 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Poolside

7.8 out of 10
Good
(28 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed

7.6 out of 10
Good
(34 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(56 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Pure Wellness King Suite

  • Sleeps 4
  • Free Wi-Fi

Main Building Standard Suite

  • Sleeps 4
  • Free Wi-Fi

Fall Location One Bedroom King Suite

  • Sleeps 4
  • Free Wi-Fi

Poolside One Bedroom King Suite with Sofa Bed

  • Sleeps 4
  • Free Wi-Fi

Pure Wellness One Bedroom Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Main Building Standard One Bedroom Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Fall Location One Bedroom Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Poolside One Bedroom Two Queen Suite with Sofa Bed

  • Sleeps 6
  • Free Wi-Fi

One Bedroom Two Queen Suite

  • Sleeps 6
  • Free Wi-Fi

Grande Suite

  • Sleeps 5
  • Free Wi-Fi

Signature Suite

  • Sleeps 4
  • Free Wi-Fi

Mobility and Hearing Accessible King Room with Roll in Shower

  • Sleeps 4
  • Free Wi-Fi

Standard two double Room

  • Sleeps 6
  • Free Wi-Fi

Suite, 1 Bedroom

8.6 out of 10
Excellent
(175 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

One Bedroom King Suite with Resort View

  • Sleeps 4
  • Free Wi-Fi

One Bedroom Two Queen Suite with Resort View

  • Sleeps 6
  • Free Wi-Fi

Suite With 1 King Bed And Tub-Mobility And Hearing Accessible

  • Sleeps 4
  • Free Wi-Fi

Suite With 1 King Bed-Mobility And Hearing Accessible With Tub

  • Sleeps 4
  • Free Wi-Fi

Standard Room

  • Sleeps 4
  • Free Wi-Fi

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

Superior Suite with Two Queen Beds

  • Sleeps 6
  • Free Wi-Fi

One-Bedroom King Suite

  • Sleeps 4
  • Free Wi-Fi

One-Bedroom Ambassador King Suite

  • Sleeps 4
  • Free Wi-Fi

Superior King Suite

  • Sleeps 2
  • Free Wi-Fi

King Room With Mountain View

  • Sleeps 4
  • Free Wi-Fi

2 Qn Jr Ste Mobility/Hearing Access W/Ri Shwr

  • Sleeps 6
  • Free Wi-Fi

1 King Jr Suite Mobility/Hearing Access W/Tub

  • Sleeps 4
  • Free Wi-Fi

Ambassador 2 Queen 1 Bedroom Suite

  • Sleeps 6
  • Free Wi-Fi

Suite, 1 Bedroom

8.4 out of 10
Very good
(108 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Signature Suite, 1 King Bed

8.2 out of 10
Very good
(17 reviews)
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Phoenix

A family-friendly stay in the heart of Phoenix awaits you at Hilton Phoenix Tapatio Cliffs Resort. You'll be 14.8 km (9.2 mi) from Grand Canyon University and 15 km (9.3 mi) from Phoenix Art Museum. Highlights at this Mediterranean resort include 3 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering at Tocaloma Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and reflexology. The restaurant, Different Pointe of View, is open for dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the 7 hot tubs, golf course and free water park plus access to golf lessons. 16000 square feet (1486 square metres) of event facilities include 36 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include a 24-hour gym, an outdoor tennis court and a sauna. To-go breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 20-minute drive of this 4-property class North Phoenix resort include Musical Instrument Museum and Kierland Commons.

What's nearby

  • Lookout Mountain Golf Club - 3 min walk - 0.3 km
  • North Mountain Park - 14 min walk - 1.2 km
  • Grand Canyon University - 19 min drive - 15.4 km
  • Phoenix Convention Center - 25 min drive - 18.7 km
  • Chase Field - 26 min drive - 19.1 km

Getting around

  • 19th Avenue/ Dunlap Station - 11 min drive
  • Sky Harbor International Airport (PHX) - 22 min drive

Restaurants

  • ‪Circle K - ‬2 min drive
  • ‪Circle K - ‬4 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Los Reyes de la Torta - ‬3 min drive
  • ‪Liberty Tavern - ‬4 min drive

About this property

Hilton Phoenix Tapatio Cliffs Resort

As a guest of Hilton Phoenix Tapatio Cliffs Resort, you'll find a full-service spa, a golf course, and a complimentary water park. 7 outdoor swimming pools and 7 hot tubs are also on site. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee.

A 24-hour business centre, 36 meeting rooms, and limo/town car service are available. Event space at this resort measures 16000 square feet (1486 square metres) and includes a conference centre. A 24-hour fitness centre, a sauna, and spa services are also featured at the family-friendly Hilton Phoenix Tapatio Cliffs Resort. For a fee, parking is available.

Smoking is allowed in designated areas at this Mediterranean Phoenix resort.

  • 584 guestrooms or units
  • 6 levels
  • 28 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 16000 sq ft of conference space
  • 1486 sq. m of conference space
  • Built in 1982
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Hilton Phoenix Tapatio Cliffs Resort offers 584 air-conditioned accommodations with laptop-compatible safes and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 65-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Tocaloma Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 11.95)

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 10 per night)
  • Valet parking on site (USD 15 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Breakfast to-go available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20 to 27 for adults and USD 9 to 16 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cascades Cafe
  • Different Pointe of View
  • Lobby Coffee Bar
  • Pointe In Tyme

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 6 outdoor pickleball courts
  • 7 hot tubs
  • 7 outdoor pools
  • Basketball
  • Free water park
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Outdoor tennis court
  • Pro golf shop
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 36 meeting rooms
  • Computer station
  • Conference centre (16,000 square foot of space)

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 28 buildings
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 September to 16 October:
  • Golf course

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per night
  • Resort fee: USD 43.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 20 to 27 for adults and USD 9 to 16 for children
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)
  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cliffs Tapatio Resort
Hilton Pointe Tapatio Cliffs Resort
Hilton Tapatio
Pointe Hilton Resort
Pointe Hilton Tapatio Cliffs Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Tapatio Cliffs
Pointe Tapatio Cliffs Resort
Tapatio Cliffs Hilton
Tapatio Hilton
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Pointe Hilton Tapatio Cliffs Phoenix
Pointe Hilton Tapatio Cliffs
Hilton Phoenix
Phoenix Hilton
Hilton Phoenix Tapatio Cliffs
Pointe Hilton Tapatio Cliffs Resort
Hilton Phoenix Tapatio Cliffs Resort Resort
Hilton Phoenix Tapatio Cliffs Resort Phoenix

Frequently asked questions

What is the cancellation policy at Hilton Phoenix Tapatio Cliffs Resort?

Hilton Phoenix Tapatio Cliffs Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Phoenix Tapatio Cliffs Resort?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at Hilton Phoenix Tapatio Cliffs Resort on 24 May 2026 start from NZ$302, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Phoenix Tapatio Cliffs Resort?

Yep, Hilton Phoenix Tapatio Cliffs Resort has a self car park for USD 10 per night. A self car park is also available, for a fee.

Is there a spa on site at Hilton Phoenix Tapatio Cliffs Resort?

Yep, Tocaloma Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hilton Phoenix Tapatio Cliffs Resort have a pool?

Yep, and guests love it! Hilton Phoenix Tapatio Cliffs Resort has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Phoenix Tapatio Cliffs Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Phoenix Tapatio Cliffs Resort?

Hilton Phoenix Tapatio Cliffs Resort features 7 outdoor pools, 7 hot tubs and 3 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Hilton Phoenix Tapatio Cliffs Resort a romantic place to stay?

Couples spa treatments and poolside dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Phoenix Tapatio Cliffs Resort.

Is Hilton Phoenix Tapatio Cliffs Resort family-friendly?

You bet! With amenities such as free water park access and 7 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that Hilton Phoenix Tapatio Cliffs Resort is a hit with families.

Does Hilton Phoenix Tapatio Cliffs Resort serve breakfast?

Sure does, to-go breakfast is served on weekdays between 7:00 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Phoenix Tapatio Cliffs Resort?

No, Hilton Phoenix Tapatio Cliffs Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Phoenix Tapatio Cliffs Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Phoenix Tapatio Cliffs Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Phoenix Tapatio Cliffs Resort?

No, only service animals are allowed.

Is there a golf course on site at Hilton Phoenix Tapatio Cliffs Resort?

Yep, Hilton Phoenix Tapatio Cliffs Resort has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Hilton Phoenix Tapatio Cliffs Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1530 out of 2547 reviews
Rating 8 - Good. 527 out of 2547 reviews
Rating 6 - Okay. 257 out of 2547 reviews
Rating 4 - Poor. 137 out of 2547 reviews
Rating 2 - Terrible. 96 out of 2547 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kellene

Stayed 2 nights in Jan 2026

10/10 Excellent

Roberto Cera,

Stayed 3 nights in Jan 2026

4/10 Poor

Ehsan

Mediocre front desk person. The person hiding behind computer screens. Not very personable. Room with odd design. Only one sink by the bed. Not enough towels. Low quality towels, obe with brown stain.
Stayed 3 nights in Jan 2026

6/10 Okay

Bradley Alan

Travelled with partner
Liked: Amenities
They gave us a handicap room that was in need of many repairs Phone Jack was broken Had a tub not a walk in shower and the tub had mold issues Stains on carpet and couch We found it very dirty and need of a refresh Staff was very good Different view restaurant amazing Spa treatments where top shelf
Stayed 3 nights in Jan 2026

10/10 Excellent

Pablo

Stayed 1 night in Jan 2026

8/10 Good

Matthew

Stayed 1 night in Jan 2026

8/10 Good

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
It was clean and quiet
Stayed 4 nights in Jan 2026

10/10 Excellent

Anthony

Okay
Stayed 1 night in Jan 2026

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, we had a really nice stay. The building is older, but has nice updates. The room was clean and comfortable. We loved the pool and the service at the pool! Jenna Lee was our pool server as well as our restaurant server for dinner at Pointe in Time. She was exceptional! So kind and a wealth of information for local things to do! Highly recommend.
Stayed 2 nights in Jan 2026

4/10 Poor

isaac

Stayed 1 night in Jan 2026

8/10 Good

Devon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great views
Stayed 2 nights in Jan 2026

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities
The room was very clean and the staff were super nice!
Stayed 1 night in Jan 2026

4/10 Poor

Shatonda

Stayed 1 night in Dec 2025

10/10 Excellent

Barbara

Stayed 4 nights in Jan 2026

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Second time we've been to this location. We had a really great location for our room. Rooms are clean, staff is friendly, food is amazing! The pools are clean and feel nice. This resort is a family favorite!
Stayed 2 nights in Jan 2026

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities
Always an amazing stay at the Mountain Shadows! Olivia upon check in was exceptional and quickly got us up to speed on all of the new features and insights. The grounds are always spectacular and well manicured.
Stayed 2 nights in Jan 2026

10/10 Excellent

Skylar

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, everything was great
Stayed 2 nights in Jan 2026

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Clean and beautiful grounds and location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Theodore

Stayed 1 night in Dec 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Very clean….everywhere! Very friendly, rooms well taken care of and smell wonderful! We couldn't have been more pleased.
Stayed 6 nights in Jan 2026

6/10 Okay

Brian

Liked: Cleanliness, amenities, property conditions & facilities
As a senior I would have preferred a shower only set up.
Stayed 1 night in Jan 2026

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities
This is an aging resort but the pools were great, the gym was awesome, close to hiking trails, excellent restaurants.
Stayed 2 nights in Jan 2026

8/10 Good

Alison

Stayed 1 night in Jan 2026

8/10 Good

Donald

Stayed 3 nights in Jan 2026

10/10 Excellent

SOYOUNG

Liked: Cleanliness, property conditions & facilities
Clean facilities ! Location! Perfect with my vacation!
Stayed 3 nights in Jan 2026