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Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)

3.0 star property
Family-friendly beachfront location with outdoor pool

Photo gallery for Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)

Private beach, white sand, sun-loungers, beach umbrellas
Suite Bungalow, Sea View
Thai massages
Outdoor pool, pool umbrellas, pool loungers
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking included
The current price is NZ$221
includes taxes & fees
12 Dec - 13 Dec

Explore the area

View map
Ward 1, Hamlet 4, Cua Can Village, Phu Quoc, An Giang, 920000
  • Place, Shophouse Grand World
    ‪16 min drive‬
  • Place, Corona Casino
    ‪18 min drive‬
  • Place, Vinpearl Safari
    ‪31 min drive‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite Bungalow, Sea View

Suite Bungalow, Sea View

Suite Bungalow, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
Deep-soaking bath
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Bungalow, River View

1 bedroom, minibar, in-room safe, soundproofing

Bungalow, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
Deep-soaking bath
  • 45 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Villa, 2 Bedrooms, Pool View

Family Villa, 2 Bedrooms, Pool View

Family Villa, 2 Bedrooms, Pool View

Highlights

Furnished patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 140 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bungalow, Non Smoking, Sea View

Bungalow, Non Smoking, Sea View

Bungalow, Non Smoking, Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
LCD TV
Renovated in 2023
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the area

Phu Quoc

A family-friendly stay in Phu Quoc awaits you at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa). You'll be 7.4 km (4.6 mi) from Shophouse Grand World and 8.6 km (5.3 mi) from Corona Casino. Highlights at this beachfront resort include a private beach, a restaurant and an outdoor swimming pool. .The restaurant, Chez Carole, serves international cuisine and is open for breakfast, lunch and dinner. The resort's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the kids' swimming pool and pool loungers as well as access to kayaking and rowing/canoeing. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free self parking, along with the convenience of airport pick-up service. .Sights within a 20-minute drive of this 3-property class Phu Quoc resort include Vinpearl Golf Phu Quoc and Ong Lang Beach.
View more Resorts in Phu QuocOpens in a new window

What's nearby

  • Shophouse Grand World - 16 min drive - 8.7 km
  • Ong Lang Beach - 17 min drive - 8.4 km
  • Corona Casino - 18 min drive - 9.5 km
  • Phu Quoc Night Market - 30 min drive - 15.9 km
  • Vinpearl Safari - 31 min drive - 14.0 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 43 min drive

Restaurants

  • ‪Giraffe Restaurant - ‬24 min drive
  • ‪Aura Beach Club - ‬12 min drive
  • ‪Crocadile Reception - ‬25 min drive
  • ‪Halal Restaurant Afandy - ‬8 min drive
  • ‪Horizons Restaurant Lounge Bar - ‬14 min drive

About this property

Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)

Family-friendly beachfront location with outdoor pool
Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) with activities such as kayaking, rowing/canoeing and volleyball.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach resort also offers an outdoor pool, a children's pool and a garden. Free self parking is available. A complete renovation of Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) was completed in June 2023.

Smoking is allowed in designated areas at this 3-star Phu Quoc resort.

  • 1 floor
  • 50 guestrooms or units
  • Built in 2010
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) offers 50 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Phu Quoc resort provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested. Renovation of all guestrooms was completed in June 2023.

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages and massages.

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The price is NZ$137
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chez Carole

Things to do

  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool
  • Playground
  • Rowing/canoeing
  • Scooter/moped rentals

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a lake
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • No lift
  • Well-lit path to entrance

More

  • 1 floor
  • Built in 2010
  • Renovated entire property - June 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Paper towels

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 500000
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 500000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 1200000.0 per night.
  • Cots (infant beds) are available for VND 350000.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: VND 1000000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (maximum occupancy 4)
  • Early check-in fee: VND 500000 (subject to availability)
  • Late check-out fee: VND 500000 (subject to availability)
  • Crib (infant bed) fee: VND 350000.0 per night
  • Rollaway bed fee: VND 1200000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Chez Carole Phu Quoc
Chez Carole Resort
Chez Carole Resort Phu Quoc
Chez Carole
Chez Carole Beach & Spa
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc
Chez Carole Resort
Chez Carole Resort Spa
Chez Carole & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort
Chez Carole Beach Resort & Spa Phu Quoc
Chez Carole Beach Resort & Spa Resort Phu Quoc

Frequently asked questions

Is parking available at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

Yep, Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) has a free self car park and free extended parking.

How much does it cost to stay at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) on 12 Dec 2025 start from NZ$220.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

The closest beach to Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) is Phu Quoc Beach (15 km).

Is there a spa on site at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

There's no onsite spa, but this property does offer services like Thai massages.

Does Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) have a pool?

Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) a romantic place to stay?

Beachfront dining and a private beach, as well as deep-soaking baths and massage services available in the guestrooms, help set the scene for a romantic weekend at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa).

Is Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as cots/infant beds in the guestrooms, it's no surprise that Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) is a hit with families.

Are there hot tubs in the rooms at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa)?

No, pets and service animals are not allowed.

Reviews

Milana Beach Resort & Spa (Chez Carole Beach Resort & Spa) Reviews

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 25 out of 58 reviews
Rating 8 - Good. 18 out of 58 reviews
Rating 6 - Okay. 4 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 6 out of 58 reviews

Reviews

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Pretty remote in location, outdated and in need of a refurbishment. Staff were not friendly or helpful, the bath overflowed, the bed was uncomfortable and hard! Sheets were not changed. Structure of the bridge to the water bungalows was a bit dodgy and then the water bungalows themselves needed upgrades, stones falling off around the bathtub and the sliding doors were not secure with gaps in the frame… essentially inviting in all creepy crawlies (geckos) from outside. I will not be back and I urge you not to bother going.
Stayed 4 nights in May 2025

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place with lots of personality and nature

O saw so many little fish species from the confident of my deck. It was heaven
Stayed 3 nights in Mar 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, room comfort

Lovely Hôtel with beautiful Beach

Stayed in a Bungalow Villa. Although slightly dated , clean and with everything well thought out. Room was cleaned every day at no extra charge. Very good bar and restaurant with breakfast included. Good choice of food. Beach was stunning and so peaceful. Also hotel has a very good swimming pool which was again very clean and fresh pool towels provided daily. Staff were excellent- nothing too much trouble and very friendly. Only downside is that they didn’t understand much English but Google Translate took care of that. Special thanks to Jessie, Jon (the Assistant Manager) and Tam - excellent service Would definitely stay here again
The Infinity pool
Beach
View from Restaurant
Stayed 1 night in Feb 2025

8/10 Good

Shona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a motor bike to get anywhere
Stayed 2 nights in Dec 2024

10/10 Excellent

Gary, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property with tons of charm and beautiful views. The pool is amazing. The staff is extremely attentive and the food was 5 star.
Stayed 2 nights in Dec 2024

10/10 Excellent

yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's position nestled in the corner of a soft sandy beach amid great stone walkways, lush gardens, orchids and numerous. Coconut trees along the shore. If you appreciate older gardens, love waking up with the sun rise and the high tide waves crashing on the stone jetty then you have nature at your doorstep..the property has had better days but the overall picture makes you wonder how much more beautiful the property was when built and created by its original owners..someone's dream is forever a part of chez Carole. I truly hope the present and future owners will see it's present beauty, restore it's beauty and understand how well it all fits with its surroundings..very special, great energy and a strong grounding feeling with nature.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing paradise!

This place is amazing!!! The service is incredible - right from the start smiles were on everybody's face and they never left for our entire stay. The pool and beach are superb... Chilling by the pool and watching the sunset while sipping on beers and cocktails is what dreams are made of. A quick walk down the road gets you to a minimart or a little longer stroll down the beach gets you into town to buy food and see the locals. The beach in front of the resort is perfectly clean and there is volleyball, kayaking and paddle boarding to be done. The rooms are beautifully spacious and clean, and even with a mozzie net - which is definitely needed. The best sleep I have had in ages... Due to the bed and the peacefulness of the place. The gardens are beautiful, with lots to look at and even a pool table hidden in another bar area. I would definitely stay here again - possibly bringing many more friends. Thankyou to all the staff who made us feel welcome!!! Oh and definitely go on the tour we were recommended that takes you to the south of the island where you go snorkeling and on the massive cable car - thanks for the recommendation!!!
Stayed 4 nights in May 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

Michel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place perhaps also because we were just 2 bungalows out 50 bedrooms (but they didn’t offer a late check out😳)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice beach getaway.

This is a good beach getaway. A bit isolated but fine if you are looking to just relax on the beach or by the pool. There is nothing else nearby within walking distance so unless you take a taxi you're stuck on the property. The restaurant serves very good Vietnamese food and has an extensive western menu as well. The restaurant staff were friendly and accomodating, especially one waiter named Duc, his English is very good.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We ver much enjoyed our stay at ChezCarole. The beach, pool, food, rooms and staff were amazing. Arrangements were made for us to tour the island on one day at a reasonable cost. We also travelled into Duong Dong for the evening market. Wonderful evening. If you want a quiet relaxing space with all the goodness mentioned, the chez Carole is the place.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditionally styled resort away from the crowds

Nicely laid out resort designed to fit sympathetically with the landscape (unlike some of the horrendous modern tower blocks popping up down the coast), with a really charming beach front, helpful staff with good English and smart rooms with traditional Vietnamese style. Starting to need a few up-dates as it's now 15 years old, for example part of our shower cubicle sliding door was missing, but this wasn't really a problem. It's still definitely upper-mid range/edging into the luxury category and good value. The place is calm and we slept well in our nice shady garden view room with a small private patio, and food and drink in the restaurant was good and wasn't too badly priced. Be aware that it is quite isolated with no other tourist orientated bars or restaurants nearby, so as we weren't brave enough to chance the local food on offer within walking distance we relied mostly on the in house restaurant. The nearest upscale restaurant is 15 mins in a taxi or 25-30 mins (costing 200,000 dong/$8) gets you to Duong Dong town centre/night market - which is worth the trip at least once. Onsite massage wasn't the greatest either, I chose the Thai style one known to be hard, but I've had them before and have never left limping because the masseur pressed too hard on a tendon rather than muscle! Overall though we had a lovely time and found it a great place to relax and get away from it all.
the resort's private beach area with hammocks and wooden swings as well as sun loungers
where the river meets the sea in front of the bar/restaurant area... there are three little bridges across to the main beach area
view from just along the beach where a couple of local fisherman have their nets
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful surroundings, services could be improved

Beautiful beach. No service on beach and few chairs. Little / no vegetarian options. Rooms were nice but beds were quite hard. Explanation on surroundings, potential tours could be improved from the reception staff.
Stayed 4 nights in Dec 2019

2/10 Terrible

Stuart

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Jaspal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Unlike the image posted. Sea view but like garden view. There are many mosquitoes and there are many snails on the outside so it is impossible to use outside baths.
Stayed 2 nights in Jul 2019

10/10 Excellent

Vadym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A staggering escape

I stayed in Chez Carole with my wife. To say we enjoyed the vacation is to say nothing. It was excellent - the staff is very friendly and helpful, the design of the rooms and bungalows is great - you entirely feel you are away of the city rush, crowds, noise, etc; just you and nature! The beach is so close and it is very cozy. The terrace of the restaurant has a mesmerizing sea view, the food is super tasty, portions are big, and the prices are very affordable! You also have a swimming pool, spa, small gym; you could also rent a motorbike directly from the reception, so you can travel to the Duong Dong town or to the north of the island, since it's all pretty close. If you are looking for a quiet and peaceful holiday away from noise and crowds - Chez Carole is a perfect option. It's great for families with kids as well. I will definitely come back there.
Stayed 4 nights in Jun 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome staff and beautiful resort location

Customer service is something to be treasured where ever one stays, especially abroad. Chez Carole when it comes to that is like finding the lost city of Atlantis. The staff was absolutely amazing at this resort. My father decided to spend his 75th birthday here, and the staff went over and beyond out of their way to make sure our stay and celebration was fantastic, including a birthday cake. There were only a few very minor issues with plumbing due to the rainy season. However once brought to the attention of the staff, the issues were immediately taken care of. The ocean view room I stayed in was very comfortable with AC, and overhead bed netting if you wished to open the room up at night. The bathroom and shower were very clean as well. Overall, our stay at Chez Carole was an amazing experience and the staff had 95% to do with that feeling. I'd highly recommend this resort to anyone.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Nice view from the reception but less atraction.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked beach Villa and found every thing perfect. One of the nicest and cleanest beaches on the Island. Lots of free water toys no jet skies only wind and paddle powered
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous time at Chez Carole. The staff was amazing and the resort is gorgeous! Beautiful beach and very quiet, relaxed atmosphere. The only small drawback for us was the food options, breakfast bar is great but small menu options for lunch/dinner. But we rented scooters on site and its not far to town for other dinner options. Overall it was wonderful!!
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Good for a family

Great location. Good staff. Management is responsive to customer needs. Great pool and beach. Good for a family. Would be good to see them use less plastic straws and more bamboo straws.
Stayed 6 nights in Dec 2018