2/10 Terrible
Andjelka
21 Feb 2021
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was first time in 10/2016. It was excellent.
Ms.Jasmine manager was very kind and gave me upgraded room on the beach. Terrace chairs and table were dirty and sticky. I called cleaners.
I wanted to make the tea in the evening. That was when I noticed that the tea tray was dirty and loaded with human hair like in the barber shop, plus the tray, tea pot and cups were dirty, too. Photo!!!
The next morning I brought the tea tray to receptionist and asked for the manager to show her. She was not there at the moment. When I saw Ms. Jasmine again, I told her that I deserve I night free for the inconvenience that I experienced.
During the first night I got some kind of allergy on my back, chest and upper arm. I believed it was bed bugs. Mr. Jasmine offered me some cream. She helped me and put cream on my back and chest. She even bought the new cream the next day because the previous one was expired. I declined.
The breakfast was not worth the money($87/day). No many choices for breakfast. The soup was excellent. I asked for boiled eggs and the staff did it.
The staff is kind, the resort has a lot of potentials, but a lot of things started to fall apart. The nice small beach was dirty.
My check out was fast. Ms. Jasmine offered me 1 night free on my next stay for the inconvenience that I had. I refused and said that I would never come to Tropicana again.
The site photos are not the real representative of Tropicana now. Too bad. It was once a beautiful place to stay and enjoy.
Andjelka
Stayed 3 nights in Feb 2021