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Banyan Tree Phuket

Lakefront resort with 6 restaurants and 2 outdoor pools

Where to?

Dates

December 2025

January 2026

2 outdoor pools, free pool cabanas, pool umbrellas

6 restaurants, breakfast, lunch, dinner served; seafood

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Room service

includes taxes & fees

16 Jan - 17 Jan 2026

Explore the area

33, 33/27 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket, 83110

Place, Laguna Phuket Golf Club
‪3 min walk‬
Place, Bang Tao Beach
‪7 min walk‬
Place, Sirinat National Park
‪5 min drive‬
Airport, Phuket (HKT-Phuket Intl.)
‪20 min drive‬

Room options

Premium bedding, minibar, in-room safe, desk

Signature Pool Villa

Exceptional

Highlights

Patio

Garden

Soundproofed

Private pool

Air conditioning

Connecting rooms available

Free cots/infant beds

LCD TV

270 sq m
1 bedroom
Sleeps 3
1 King Bed

Signature Two Bedroom Pool Villa

Exceptional

Highlights

Patio

Garden

Separate dining area

Separate sitting area

Soundproofed

Private pool

Air conditioning

Connecting rooms available

350 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Twin Beds

Grand Two Bedroom Pool Villa

Exceptional

Highlights

Patio

Garden

Separate dining area

Separate sitting area

Soundproofed

Private pool

Private indoor hot tub

Air conditioning

380 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Twin Beds

Grand Lagoon Pool Villa

Highlights

Patio

Garden

Soundproofed

Private pool

Air conditioning

Connecting rooms available

Free cots/infant beds

LCD TV

270 sq m
1 bedroom
Lagoon view
Sleeps 3
1 King Bed

Two Bedroom Double Pool Villa

Exceptional

Highlights

Patio

Garden

Separate dining area

Separate sitting area

Soundproofed

Private plunge pool

Private indoor hot tub

Air conditioning

1500 sq m
2 bedrooms
Lagoon view
Sleeps 6
1 King Bed and 2 Twin Beds

One Bedroom Double Pool Villa

Exceptional

Highlights

Patio

Garden

Separate dining area

Separate sitting area

Soundproofed

Private plunge pool

Private indoor hot tub

Air conditioning

1300 sq m
1 bedroom
Lagoon view
Sleeps 3
1 King Bed

Banyan Pool Villa

Excellent

Highlights

Patio

Garden

Soundproofed

Private pool

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

170 sq m
1 bedroom
Sleeps 3
1 King Bed

Three Bedroom Double Pool Villa

Highlights

Patio

Garden

Separate dining area

Separate sitting area

Soundproofed

Private plunge pool

Private indoor hot tub

Air conditioning

2500 sq m
3 bedrooms
Lagoon view
Sleeps 8
1 King Bed and 4 Twin Beds

Spa Pool Villa

Highlights

Patio

Garden

Separate sitting area

Soundproofed

Private pool

Private outdoor hot tub

Air conditioning

Connecting rooms available

550 sq m
1 bedroom
Sleeps 2
1 King Bed

Serenity Pool Villa

Exceptional

Highlights

Patio

Garden

Soundproofed

Private pool

Air conditioning

Connecting rooms available

Free cots/infant beds

LCD TV

140 sq m
1 bedroom
Sleeps 3
1 King Bed

Serenity Three Bedroom Pool Residence

Highlights

Patio

Garden

Separate dining area

Separate sitting area

Soundproofed

Private pool

Private indoor hot tub

Air conditioning

435 sq m
3 bedrooms
Sleeps 8
2 King Beds and 2 Twin Beds

About the area

Laguna

A luxury stay in Choeng Thale awaits you at Banyan Tree Phuket. You'll be 0.6 km (0.4 mi) from Bang Tao Beach and 2.7 km (1.7 mi) from Boat Avenue Mall Phuket. Highlights at this resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the hot tub. The restaurant, Watercourt, serves seafood and is open for breakfast, brunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the 3 outdoor tennis courts, golf course and free kids' club plus access to golf lessons. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a gym and a lazy river. Each morning free buffet breakfast is offered between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Places within a 30-minute drive of this 5-property class Choeng Thale resort include Surin Beach and Jungceylon Shopping Center.

View more Resorts in Laguna

What's nearby

Laguna Phuket Golf Club - 3 min walk - 0.3 km
Bang Tao Beach - 7 min walk - 0.6 km
Sirinat National Park - 5 min drive - 2.3 km
Phuket Adventure Mini Golf - 5 min drive - 3.1 km
Surin Beach - 8 min drive - 6.5 km

Getting around

Phuket (HKT-Phuket Intl.) - 32 min drive

Restaurants

‪Smigo's Bar & Restaurant - ‬10 min walk
‪Poolside - ‬9 min walk
‪XANA Beach Club - ‬12 min walk
‪The Beach Bar II - ‬8 min walk
‪Market Place - ‬12 min walk

About this property

Banyan Tree Phuket

Lakefront resort with 6 restaurants and 2 outdoor pools

As a guest of Banyan Tree Phuket, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 6 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a fitness centre, and a steam room are also featured at the luxury Banyan Tree Phuket. A free area shuttle within 1 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Choeng Thale resort.

1 floor

218 guestrooms or units

218 buildings

6 dining venues

2 bars or lounges

2 coffee shops

Conference rooms

Built in 1994

Buffet breakfast (free)

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Towels for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Library

Terrace

Garden

BBQ grill(s)

Outdoor picnic space

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

Smoking in designated areas

Bar by the pool

Banyan Tree Phuket offers 218 air-conditioned accommodations with private pools and iPod docking stations. Rooms open to patios. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Choeng Thale resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 24 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

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Two Bedroom Family Pool Villa | View from room

Pool
Breakfast included
Spa
Pet-friendly

includes taxes & fees

17 Dec - 18 Dec

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free area shuttle up to 1 km
Shopping centre shuttle (surcharge)
Limo/town car service
Free secured, uncovered valet parking on site
Limited on-site parking

Food and drink

Free buffet breakfast available daily 6:30 AM to 10:30 AM
2 bars/lounges
2 coffee shops/cafes
6 restaurants
A poolside bar
Couples/private dining
Snack bar/deli

Restaurants on site

Banyan Cafe
Hojo
Saffron
Tre
Watercourt

Things to do

18-hole golf course
2 outdoor pools
3 outdoor tennis courts
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Golf caddies
Golf carts
Golf clubs/equipment
Golf lessons
Gym
Kayaking
Lazy river
Library
Mountain biking
Pilates classes
Pro golf shop
Rowing/canoeing
Shopping
Steam room
Tennis lessons
Yoga classes

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Free area shuttle
Free children's club
Laundry facilities
Lazy river
Private pool
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre
Meeting rooms

Outdoors

Barbecue grill
Beach towels
Free pool cabanas
Garden
In a national park
On a lake
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

24 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Outdoor treatment areas
Prenatal massages
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

Cobblestone flooring in public areas
Gravel flooring in public areas
Hardwood flooring in public areas
No lift
Tile flooring in public areas

1 floor
218 buildings
Banquet hall
Built in 1994
Designated smoking areas
Mosquito nets
No plastic drinking straws
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

IPod dock
LCD TV with cable channels
Private pool

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Air conditioning
Connecting rooms available
Desk
Electrical adapters
Free daily newspapers
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Banyan Tree Phuket

Children and extra beds

Children are welcome.

Kids stay free! One child 11 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Rollaway/extra beds are available for THB 3500.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

New Year's Eve (31 December) Gala Dinner per adult: THB 20000
New Year's Eve (31 December) Gala Dinner per child: THB 10000 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: THB 1900 per vehicle (one-way)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: THB 3500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Banyan Tree Hotel Phuket

Banyan Tree Phuket Resort Choeng Thale

Phuket Banyan Tree

Banyan Tree Phuket Hotel Choeng Thale

Banyan Tree Phuket Choeng Tha

Banyan Tree Phuket Choeng Thale

Frequently asked questions

What is the cancellation policy at Banyan Tree Phuket?

Banyan Tree Phuket offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Banyan Tree Phuket?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Phuket on 16 Jan 2026 start from NZ$1,965.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Banyan Tree Phuket?

Yep, Banyan Tree Phuket has free valet parking. Onsite parking is limited.

Are there any beaches close to Banyan Tree Phuket?

Yep, Banyan Tree Phuket is a short 7-minute walk from Bang Tao Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Banyan Tree Phuket?

Yep, there is an onsite spa at Banyan Tree Phuket. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Banyan Tree Phuket have a pool?

Banyan Tree Phuket has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Banyan Tree Phuket have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Banyan Tree Phuket?

Banyan Tree Phuket features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with private pools, premium bedding and 24-hour room service.

What makes Banyan Tree Phuket a romantic place to stay?

A hot tub and couples spa treatments, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Banyan Tree Phuket.

Are there hot tubs in the rooms at Banyan Tree Phuket?

No, but there are private pools in the guestrooms.

Does Banyan Tree Phuket serve breakfast?

Sure does, free buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Banyan Tree Phuket?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Banyan Tree Phuket?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Banyan Tree Phuket?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Phuket?

No, pets and service animals are not allowed.

Is there a golf course on site at Banyan Tree Phuket?

Yep, Banyan Tree Phuket has an 18-hole golf course. Golf lessons, golf caddies, golf carts and golf clubs are also available.

Banyan Tree Phuket Reviews

9.4

Exceptional

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

John

Travelled with partner

16 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very peaceful resort, a bit out of tge way for local shops or restaurants other than those on the resort, which were great. Staff could not have been more helpful or attentive. Local shuttle bus or boat was useful, but only to other resorts. Grab taxis were cheap to get out a d about. Our villa was stunning, well maintained and laid out, ultimate luxury.

Stayed 4 nights in Sep 2025

10/10 Excellent

Ashwin, Pymble

Travelled with group

15 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Sep 2025

10/10 Excellent

Sunwoo

Travelled with family

14 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant, Well-Run Escape

It was a wonderful place to relax. You can enjoy your own private pool or unwind at the hotel’s exclusive beach area. The buggy service is quick and convenient, and bikes are available to explore the large resort grounds. The resort also offers a range of activities such as meditation, yoga, and Muay Thai, so staying more than two nights is highly recommended. Housekeeping was excellent, and the overall operation of the resort appeared to be very eco-friendly. Breakfast is served outdoors, which can feel a bit warm, but the wide variety of international dishes caters well to guests from different countries. Overall, it was a very pleasant stay, with the resort’s operations running smoothly and efficiently to support a comfortable experience.

Stayed 2 nights in Sep 2025

10/10 Excellent

Lawan

Travelled with family

9 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and beautiful private pool

Stayed 2 nights in Sep 2025

10/10 Excellent

Debbie

8 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing and relaxing

Stayed 4 nights in Sep 2025

10/10 Excellent

KIWON

Travelled with family

2 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2025

10/10 Excellent

SANGYONG

Travelled with family

1 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2025

10/10 Excellent

Joufika

Travelled with partner

31 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the grand lagoon villa. It was very relaxing and such a good experience. We loved the space and privacy. We loved the thai architecture and the breakfast buffet. We would love to come back.

Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Travelled with partner

31 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very attentive, their goal is to ensure a peaceful & relaxing visit and they did a great job.

Stayed 2 nights in Aug 2025

10/10 Excellent

Rabin

27 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2025

10/10 Excellent

John

Travelled with family

26 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful retreat with really great service

Lovely pool villas and really great service, particularly the General Manager who is always happy to help. They have some small renovations going on at the moment but it only had a minor impact on our stay, which was quickly resolved by the General Manager. The new beach club is really nice too, we will definitely be back!

Stayed 8 nights in Aug 2025

10/10 Excellent

Richard

24 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible stay at the banyan tree phuket

This place is stunning. Set in a series of lagoons about 20 minutes from Phuket airport. We stayed in a signature pool Villa and it was incredible. Inside the Villa was excellent with so much space even with a giant super king bed. The outside was perfect and we spent most of our time there. Great sunbeds and pool and the covered area was great for shelter from the sun or short downpours of rain. The facilities were exceptional and food incredible. It is more pricy than typical thailand prices but that is expected for what is more than a five star hotel experience. My wife has gluten allergies and they were so helpful and made sure options were available at breakfast. This was just what we needed before travelling south to Karon and kata. Would highly recommend the banyan tree we loved it.

Stayed 5 nights in Aug 2025

10/10 Excellent

Sebastian

23 Aug 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Peter

Travelled with family

23 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

After reading some negative reviews I was a little worried but Banyan Tree is truly a 5* resort with high level of services. Staff was very friendly, attentive and prompt. Food was very delicious, we tried Safron and Hojo restaurant and the service and food was beyond pur expectations. Breakfast was very delicious too. Room was clean, spacious and well maintained, pool with clean water was checked by pool service daily. The surrounding nature, trees, palms and gardens are very well maintained and you can cycling around inside the resort endlessly. We travel a lot and simply knew that Banyan resorts are always a guarantee of quality so was Banyan Tree Phuket too. We will definitely come back next year.

Stayed 6 nights in Aug 2025

10/10 Excellent

Hae Jin

Travelled with family

19 Aug 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Aug 2025

10/10 Excellent

HEATHER

17 Aug 2025

Stayed 6 nights in Aug 2025

8/10 Good

Hyo Bum

15 Aug 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

HYUNGWOOK

Travelled with family

14 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2025

10/10 Excellent

SEUNGIL

12 Aug 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Adam

12 Aug 2025

Stayed 3 nights in Aug 2025

10/10 Excellent

Vincent

Travelled with family

5 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Very nice stay in a double pool villa. Efficient Check in/ Check out ( in the room), very efficient buttler trough whatsapp , room is big , clean, nice furniture, nice private pool and jacuzzi. Nice expérience ( barbecue inside villa, floatting breakfast in the villa, private yacht booking …) . 3 caviat: property is very big, you have private bike or buggy to call, beach club need to take a shuttle every 15min with 10min ride, lake or second pool not fully cleaned. All in all an excellent stay and memory.

Stayed 4 nights in Jul 2025

6/10 Okay

YoungHoon

Travelled with family

5 Aug 2025

Disliked: Cleanliness

I stayed here for 6 days for my family vacation.

During my stay, the main lobby was under renovation, so I couldn't use the Watercourt buffet or the Saffron restaurant. The breakfast buffet was moved to the golf course, but all the tables were outside, and it was so hot that it was difficult to eat. As a result, I ended up ordering room service for breakfast almost every day. One of the staff who brought us coffee and breakfast to us (for room dining) had implicitly asked us for tips several times during our stay. He wouldn't leave my room until he gets tip. He was annoyed at me because I ordered coffee in the morning (3 days in a row), and he made a big show of bringing me the coffee. And when he brought us the food, he acted like he was doing me a huge favor by giving me some of it for free. But it doesn't make sense since the food is already included in the price. And on the last day of my stay, when I ordered full set breakfast, he forgot to bring me several items including butter & jam, orange juice, coffee, and bread. Overall, the hotel's facilities are outdated and need improvement. Specifically, for a 5-star hotel, it's disappointing that most bathrooms don't have bidets, as this is a common amenity. The hotel also needs to address the musty and moldy smell that comes from the air conditioning. Furthermore, the housekeeping team's cleaning tools appeared very old, which didn't give guests a sense of cleanliness.

Stayed 5 nights in Jul 2025

8/10 Good

Ryan

2 Aug 2025

Liked: Cleanliness, staff & service, room comfort

Great facilities.

Great staff. They were all kind and helpful. Done rooms can be updated. The pool villas have not been updated. They are dark, old, and not worth the money. At a minimum stay at the serenity pool villas. Huge difference.

Stayed 4 nights in Jul 2025

10/10 Excellent

Olga

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2025

4/10 Poor

Ishay

Travelled with family

27 Jul 2025

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

Stayed 1 night in Jul 2025

Banyan Tree Phuket

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About the area

Laguna

What's nearby

Getting around

Restaurants

About this property

Banyan Tree Phuket

Similar properties

Anantara Mai Khao Phuket Villas

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees