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Horizon Karon Beach Resort & Spa

4.0 star property

Photo gallery for Horizon Karon Beach Resort & Spa

A resort with multiple buildings, a central swimming pool, and surrounding greenery.
Creator video
A covered wooden deck with steps leading to a building entrance, surrounded by greenery.
A spa room with a hot tub, a wooden vanity, a potted plant, and a window with frosted glass.
A spacious lobby with a wooden ceiling, a reception desk, a seating area with cushions, and a large vase with flowers.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$69
includes taxes & fees
30 July - 31 July

Explore the area

View map
3 Soi Karon, Soi 2, Muang, Karon, Phuket, 83100
  • Place, Karon Beach
    ‪3 min walk‬
  • Place, Dino Park Mini Golf
    ‪5 min walk‬
  • Place, Kata Beach
    ‪16 min walk‬

Room options

View all photos for Superior Pool View

A hotel room with a large bed, bedside tables, a desk with a chair, a mirror, and a door leading to a bathroom.

Superior Pool View

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Deluxe Pool Access

A hotel room with a large bed, a desk, a TV, and a balcony with a view.

Grand Deluxe Pool Access

  • 140 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Pool View Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Superior Pool View Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Premier

A hotel room with a large bed, bedside lamps, a dresser, and a large mirror.

Deluxe Premier

  • Sleeps 2
  • Free Wi-Fi

View all photos for Grand Deluxe Pool Access

A modern hotel room with a large bed, a desk, a television, and a view of the outdoors.

Grand Deluxe Pool Access

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with two beds, a desk, a mirror, and a window with curtains.

Deluxe Room

  • Resort view
  • 52 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Grand Deluxe Pool View

A modern hotel room with a large bed, a bench, a desk, and a balcony with a view.

Grand Deluxe Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room with Sea View

A hotel room with a large bed, bedside lamps, a dresser, and a mirror.

Deluxe Double or Twin Room with Sea View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Gaden View

A hotel room with a bed, desk, chair, TV, and a mirror.

Superior Gaden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About the area

Karon

A family-friendly stay in Karon awaits you at Horizon Karon Beach Resort & Spa. Within a 5-minute stroll you'll find Karon Beach and Kata Beach within a 15-minute walk. Highlights at this Mediterranean hotel include 3 outdoor swimming pools, 2 poolside bars and a restaurant. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the free kids' club, gym, steam room and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and free supervised childcare. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 4-property class Karon hotel include Kata Noi Beach and Jungceylon Shopping Center.

What's nearby

  • Karon Beach - 3 min walk - 0.3 km
  • Dino Park Mini Golf - 5 min walk - 0.5 km
  • Kata Beach - 16 min walk - 1.4 km
  • Kata & Karon Walking Street - 16 min walk - 1.4 km
  • Kata Porpeang Market - 17 min walk - 1.5 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 73 min drive

Restaurants

  • ‪Tann Terrace Cafe - ‬5 min walk
  • ‪Manow Restaurant @ Daimond Cottage Resort & Spa - ‬7 min walk
  • ‪Baan Bang-la Restaurant - ‬11 min walk
  • ‪Touch Sea Boutique Hotel & Bistro - ทัชซี บูทิค โฮเทล แอนด์ บิสโตร - ‬3 min walk
  • ‪The Twin's Restaurant - ‬4 min walk

About this property

Horizon Karon Beach Resort & Spa

Horizon Karon Beach Resort & Spa offers its guests 3 outdoor swimming pools, a steam room, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. A library, a terrace, and a complimentary children's club are also featured at the family-friendly Horizon Karon Beach Resort & Spa. A free area shuttle within 16 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Mediterranean Karon hotel.

  • 136 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 bars by the pool
  • Built in 2005
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Horizon Karon Beach Resort & Spa offers 136 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas and includes desks. Guests can make use of the in-room full-sized fridge/freezers and coffee/tea makers. Bathrooms include complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Karon hotel provides complimentary wireless Internet access. 43-inch Smart televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Novotel Phuket Kata Avista Resort And Spa
Karon
  • Pool
  • Spa
  • All inclusive plans available
  • Kids’ pool
4.4 out of 5, Excellent, 417 reviews
The price is NZ$148
includes taxes & fees
14 Aug - 15 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 16 km
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 500 for adults and THB 250 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • BorderTown

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Library
  • Playground
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 4 floors
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: THB 1500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 November to 28 February:
  • Business centre
  • Children's club
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Horizon Karon Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1500.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 2000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 500 for adults and from THB 250 for children
  • Airport shuttle fee: THB 1200 per vehicle (one-way, maximum occupancy 3)
  • Late check-out fee: THB 1500
  • Rollaway bed fee: THB 1500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 325624452

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Horizon Karon Beach
Horizon Karon Beach Resort
Horizon Resort Karon Beach
Karon Beach Horizon
Karon Beach Horizon Resort
Horizon Karon Beach Hotel Karon
Horizon Karon Beach Resort & Spa Phuket
Horizon Karon Beach Resort And Spa
Horizon Karon Beach Resort Spa
Horizon Karon & Spa Karon
Horizon Karon Beach Resort Spa
Horizon Karon Beach Resort & Spa Hotel
Horizon Karon Beach Resort & Spa Karon

Frequently asked questions

Is parking available at Horizon Karon Beach Resort & Spa?

Yep, Horizon Karon Beach Resort & Spa has a free self car park. Onsite parking is limited.

How much does it cost to stay at Horizon Karon Beach Resort & Spa?

As of 14 Jul 2026, prices found for a 1-night stay for 2 adults at Horizon Karon Beach Resort & Spa on 30 Jul 2026 start from NZ$69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Horizon Karon Beach Resort & Spa?

Yep, Horizon Karon Beach Resort & Spa is a short 5-minute walk from Karon Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Does Horizon Karon Beach Resort & Spa have a pool?

Horizon Karon Beach Resort & Spa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Horizon Karon Beach Resort & Spa?

Horizon Karon Beach Resort & Spa features 2 poolside bars, 3 outdoor pools and a steam room.

What makes Horizon Karon Beach Resort & Spa a romantic place to stay?

Al fresco dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Horizon Karon Beach Resort & Spa.

Is Horizon Karon Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Horizon Karon Beach Resort & Spa is a hit with families.

Does Horizon Karon Beach Resort & Spa serve breakfast?

Yeah, buffet breakfast is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Horizon Karon Beach Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Horizon Karon Beach Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Horizon Karon Beach Resort & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Horizon Karon Beach Resort & Spa?

No, pets and service animals are not allowed.

Horizon Karon Beach Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 446 out of 1000 reviews
Rating 8 - Good. 390 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , clean ,welcoming and a great location too
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel , Excellent service and convenient to all the beaches
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Joshua Michael

Liked: Cleanliness, amenities, property conditions & facilities
The layout if the property!!
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine except for the mattresses old and curvy need to be replaced
Stayed 8 nights in Jan 2026
Verified

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, gave us free upgrade, good beds, little draw back with cinstructuon work at the pool outside our room, great drinks in the other pool, good location and value for money
Stayed 4 nights in Jan 2025
Verified

6/10 Okay

Fozia

Liked: Cleanliness, amenities
Booked this hotel for 2 nights and the room we were initially given had a really bad smell and was on the 3rd floor. We requested to change this as I had a bad knee and was not able to manage that many stairs as there are no lifts. We were given another room which was very nice. I just want to give a big shoutout to GAGA who was absolutely lovely, she is the most sweetest person ever. Thank you Gaga for everything you did for us ❤️❤️ Breakfast was ok.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, amenities
You can tell that at one point, this hotel was all the rage. It is still beautiful, but some upgrades are visibly needed. For some reason they are very strict on the check-in process. Even 5 minutes before the official check-in time, we were told to wait. If the rooms are ready, I think they should allow guests to check-in. Instead, they had everyone wait in the lobby until exactly 3pm, which created a bit of chaos. But the staff was very friendly, the breakfast was amazing, and the location is perfect (away from the main street but close enough to walk everywhere).
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tom Bælum Nørby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt hotel for mig
Stayed 22 nights in Mar 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God pool, god beliggenhed, venligt personale. Vasketøj-servicen var rigtig god og billig :).
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Voici une version améliorée avec tes ajouts : L’emplacement de l’hôtel est idéal, à la frontière entre Karon et Kata, avec la plage à proximité immédiate. Les chambres sont confortables et bien entretenues. Les piscines sont spacieuses et agréables, parfaites pour se détendre. Nous avons rencontré un léger problème de climatisation, mais le personnel a immédiatement réagi. Nous sommes ravis de l’accueil et de la gentillesse des équipes.
Stayed 14 nights in Mar 2026
Verified

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, amenities
Veldig god frukost, flotte fasiliteter med basseng og bassengbarer. Veldig god service og hyggelig betjening.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Björn

Liked: Cleanliness, staff & service, amenities
Rummet var bra, vi saknade en hiss. Personalen var mycket bra
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Supert
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Jonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stora och rena rum. Nära till pool och frukost. Hotellet anpassade frukost efter allergi, stor eloge till chefskocken som kommer från Norge! Väldigt hög service nivå och trevlig personal. Topphotell!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

katsuyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてものんびりできてよかったです。
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

RINO

Disliked: Property conditions & facilities
Buon hotel ma un po’ spento.
Stayed 6 nights in Jan 2025
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness

Kein 4 Sterne Hotel

Leider sehr hellhörige Zimmer, wir konnten jedes Gespräch von den Nachbarn mitverfolgen. Vielleicht auch bedingt durch die Durchgangstür zum Nachbarzimmer. Definitiv nicht sauber, wir hatten tote Mücken an den Wänden kleben, Flecken auf den Bettlaken, das Badezimmer wurde nicht wirklich gereinigt (wir hatten eine tote Grille im Bad auf dem Boden, diese wurde 3 Tage lang nicht entfernt) Lage ist gut, in unmittelbarer Nähe zu Restaurants und zum Strand. Nette Hotelangestellte.
Stayed 6 nights in Jan 2025
Verified

2/10 Terrible

Anna

Disliked: Property conditions & facilities

Mangelfuldt.

Hoteller var enormt mangelfuldt. De havde ikke vores booking k systemet da vi kom, og ville have vi skulle betale igen. Halvdelen af hotellet var lukket, og lignede noget der havde været efter landet i flere år. Børneområde var smadret, alle pools var ikke åbnet, og der lugtede af skimmelsvamp på værelserne. Fitness var heller ikke en ting.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great ,the staff were great they couldn’t do enough for us they looked ,after every thing for us ,so helpful The food was fab the room was beautful the swimming pool was fab we give it 5 star all the way. A big thank you to all the staff for all your hard work a really great hotel and a great place to stay Michelle and Martin
Stayed 13 nights in Nov 2019
Verified

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perheloma

Hotelli vastasi hyvin odotuksiamme. Huoneet olivat erittäin siistit ja tilavat. Allasalueet viihtyisät ja rauhalliset, ja yleensä aina oli aurinkotuoleja vapaana. Altaan vedenpinta näytti joinakin päivinä hiukan epäpuhtaalta (aurinkorasvaa tms.). Aamiainen oli riittävä, ja kohtalaisen runsaskin. Hotellin henkilökunta oli todella ystävällistä. Hotellin tuk-tuk palvelu rantaan ja bussin Patongille olivat erittäin hyvää palvelua.
Stayed 14 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, situated on edge of Karon beach, just next to Kata beack, both lovely. Hotel staff friendly and helpful, lots of trees and wooden walkways. Adults only pool and Club lounge offering teas and coffees through the day.
Stayed 5 nights in Dec 2019
Verified

6/10 Okay

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Rooms are pretty small. Didn’t care for their breakfast buffet, I wish they had a more authentic Thai breakfast. Considering Phuket is a very tourist area, it was still hard to communicate with the staff. Also wish they had a complimentary shuttle to the airport.
Stayed 7 nights in Dec 2019
Verified

6/10 Okay

Kari

Liked: Cleanliness, property conditions & facilities, room comfort

An okay place, but I wouldn’t stay there again.

The hotel itself is beautiful and we had okay customer service for the most part. Everyone was polite and friendly. It has a beautiful location and they will Take you back and forth to the Main Street in a Tuk Tuk so you don’t have to walk up and down the hill. It is more than an hour to get to from the airport and will cost you about 1200 bhat each way. They broke one of our bags when the bellhop was bringing our bag to the rooms for us, but refused to take responsibility for it. They said it must have happened at the airport, however it was working correctly when we arrived at the hotel. They also tried to put three people in a room with one king size bed until we made them change it. Lastly, the room was INCREDIBLY humid at night because there are visible gaps in the window seals and the humidity gets into the room. They did offer is one night of vouchers for the dinner buffet to try to make us happy which was okay, but by that point we were so frustrated with the bag being broken and not being able to sleep well due to the humidity in the room at night that it really didn’t make a difference.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and we received a feee room upgrade for being Expedia gold vip.
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big choice for breakfast, choice of 2 pools, friendly staff Spa staff were not very helpful, room service food was expensive
Stayed 11 nights in Mar 2019