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Hilton Garden Inn Pigeon Forge

3.0 star property

Photo gallery for Hilton Garden Inn Pigeon Forge

Terrace/patio
48-inch LCD TV with satellite channels, TV
Indoor pool, seasonal outdoor pool
Lobby
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$234
includes taxes & fees
25 May - 26 May

Explore the area

View map
2481 Teaster Lane, Pigeon Forge, TN, 37863
  • Place, Christmas Place
    ‪6 min walk‬
  • Place, Island at Pigeon Forge
    ‪12 min walk‬
  • Place, Titanic Museum
    ‪16 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪54 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(105 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Queen Beds, Balcony

48-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen Beds, Balcony

9.4 out of 10
Exceptional
(26 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

48-inch LCD TV with satellite channels, TV

Room, 1 King Bed

9.0 out of 10
Wonderful
(55 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed

48-inch LCD TV with satellite channels, TV

Junior Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(9 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Fireplace

Deluxe Room, 1 King Bed, Fireplace

Deluxe Room, 1 King Bed, Fireplace

9.4 out of 10
Exceptional
(12 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Fireplace (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Fireplace (Balcony)

9.6 out of 10
Exceptional
(49 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

9.6 out of 10
Exceptional
(7 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(5 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Accessible, Balcony (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Accessible, Balcony (Hearing)

8.8 out of 10
Excellent
(15 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

48-inch LCD TV with satellite channels, TV

Junior Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

48-inch LCD TV with satellite channels, TV

Room, 1 King Bed, Accessible (Hearing)

9.8 out of 10
Exceptional
(13 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.8 out of 10
Exceptional
(16 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing)

48-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 2 Queen Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(12 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

2 Queen Beds Junior Suite With Sofabed

  • Sleeps 6
  • Free Wi-Fi

1 Kng Ste Mobility Access Tub Sofabed Balcony

  • Sleeps 4
  • Free Wi-Fi

Suite With 1 King Bed, Roll-in Shower And Sofa Bed-Mobility Accessible

  • Sleeps 4
  • Free Wi-Fi

1 Kng Ste Mobility/Hear Access Ri Shwr Balcny

  • Sleeps 4
  • Free Wi-Fi

Deluxe King Room With Balcony And Fireplace

  • Sleeps 2
  • Free Wi-Fi

Deluxe King Room With Fireplace

  • Sleeps 4
  • Free Wi-Fi

King Room-Hearing Accessible

  • Sleeps 2
  • Free Wi-Fi

1 King Jr Ste Hearing Accessible Sofabed

  • Sleeps 4
  • Free Wi-Fi

1 King Dlx Hearing Access Rm Balcny Fireplace

  • Sleeps 2
  • Free Wi-Fi

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4
  • Free Wi-Fi

2 Qn Jr Ste Mobility Access W/Bathtub Sofabed

  • Sleeps 6
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (View)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (View)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Queen Beds, Accessible, Bathtub (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 2 Queen Beds, Accessible, Bathtub (Hearing)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

2 Queen Beds Junior Suite Sofabed Balcony

  • Sleeps 6
  • Free Wi-Fi

Junior Suite With 2 Queen Beds, Sofa Bed And Balcony

  • Sleeps 6
  • Free Wi-Fi

1Kng Ste Mobility Access Bathtub Sofabed

  • Sleeps 4
  • Free Wi-Fi

2 Qn Jr Ste Mobility/Hear Access Tub Sofabed

  • Sleeps 6
  • Free Wi-Fi

King Room With Fireplace And Whirlpool And Balcony

  • Sleeps 2
  • Free Wi-Fi

Hearing Accessible King Room With Fireplace And Whirlpool

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds Room

  • Sleeps 4
  • Free Wi-Fi

King Room

  • Sleeps 2
  • Free Wi-Fi

Junior King Suite With Sofabed

  • Sleeps 4
  • Free Wi-Fi

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About the area

Pigeon Forge

Hilton Garden Inn Pigeon Forge puts you in the heart of Pigeon Forge, within a 20-minute stroll of popular places like Titanic Museum and Island at Pigeon Forge. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Garden Grille and Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, 24-hour gym and seasonal outdoor swimming pool. 1819 square feet (169 square metres) of event facilities include a meeting room and conference space. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Pigeon Forge hotel include LeConte Center at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction.

What's nearby

  • Pigeon Forge Snow - 5 min walk - 0.4 km
  • Christmas Place - 6 min walk - 0.5 km
  • Hollywood Wax Museum - 8 min walk - 0.7 km
  • Island at Pigeon Forge - 12 min walk - 1.1 km
  • Titanic Museum - 16 min walk - 1.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 52 min drive

Restaurants

  • ‪Sunliner Diner - ‬7 min walk
  • ‪Downtown Flavortown - ‬10 min walk
  • ‪Azul - ‬10 min walk
  • ‪Wood Grill Buffet - ‬7 min walk
  • ‪Mellow Mushroom - ‬19 min walk

About this property

Hilton Garden Inn Pigeon Forge

Hilton Garden Inn Pigeon Forge offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 1819 square feet (169 square metres) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn Pigeon Forge. Self parking is free.

This 3-star Pigeon Forge hotel is smoke free.

  • 112 guestrooms or units
  • 5 levels
  • 1819 sq ft of conference space
  • 169 sq. m of conference space
  • Built in 2016
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Pigeon Forge offers 112 accommodations with coffee/tea makers and a hairdryer. 48-inch LCD televisions come with satellite channels. Fridges and microwaves are provided.

This Pigeon Forge hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

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  • Breakfast included
  • Pet-friendly
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The price is NZ$198
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 to 14 for adults and USD 8 to 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille and Bar

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,819 square feet of conference space
  • Meeting room

Outdoors

  • Firepit
  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 84.19 per accommodation, per stay (maximum USD 140.32 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 14 for adults and USD 8 to 8 for children
  • Pet fee: USD 84.19 per accommodation, per stay (maximum USD140.32 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Pigeon Forge Hotel

Hilton Garn Inn Pigeon Forge

Hilton Garden Inn Pigeon Forge Hotel

Hilton Garden Inn Pigeon Forge Pigeon Forge

Hilton Garden Inn Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Pigeon Forge?

Hilton Garden Inn Pigeon Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Pigeon Forge?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Pigeon Forge on 25 May 2026 start from NZ$234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Pigeon Forge?

Yep, Hilton Garden Inn Pigeon Forge has a free self car park.

Does Hilton Garden Inn Pigeon Forge have a pool?

Hilton Garden Inn Pigeon Forge has a seasonal outdoor pool and an indoor pool. The pool is open 9:00 AM to 11:00 PM (Seasonal outdoor pool open from May to October).

Is Hilton Garden Inn Pigeon Forge family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Garden Inn Pigeon Forge is a hit with families.

Does Hilton Garden Inn Pigeon Forge serve breakfast?

You bet, cooked-to-order brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Pigeon Forge?

No, Hilton Garden Inn Pigeon Forge does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Pigeon Forge?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilton Garden Inn Pigeon Forge?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hilton Garden Inn Pigeon Forge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 836 out of 1186 reviews
Rating 8 - Good. 215 out of 1186 reviews
Rating 6 - Okay. 85 out of 1186 reviews
Rating 4 - Poor. 27 out of 1186 reviews
Rating 2 - Terrible. 23 out of 1186 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay and great amenities! We will be back!
Stayed 1 night in Dec 2025

10/10 Excellent

Trey

Stayed 2 nights in Feb 2026

10/10 Excellent

Jason

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Clean rooms and great customer service
Stayed 2 nights in Feb 2026

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities
The room was clean and I really like that they didn’t have carpet in the rooms it was quiet and peaceful and I really enjoyed the hot tub.
Stayed 1 night in Feb 2026

10/10 Excellent

LISA

Stayed 4 nights in Jan 2026

10/10 Excellent

YOVONNERSIA

Liked: Cleanliness, amenities, property conditions & facilities
Staff writer as very nice and the room was great
Stayed 2 nights in Feb 2026

10/10 Excellent

Ruchit

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Great staff
Stayed 4 nights in Feb 2026

10/10 Excellent

Tiger, Wesley Chapel

Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned and spaceous. Price was decent and friendly staff.
Stayed 2 nights in Feb 2026

8/10 Good

Carmela

Stayed 3 nights in Jan 2026

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities were amazing and the room was spotless. Staff was friendly.
Stayed 2 nights in Feb 2026

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities
Clean rooms
Stayed 1 night in Feb 2026

8/10 Good

Lester

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was good and staff was friendly
Stayed 3 nights in Feb 2026

10/10 Excellent

kay

Stayed 4 nights in Dec 2025

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was the sweetest both days the room was amazingly clean and comfortable
Stayed 2 nights in Feb 2026

8/10 Good

Karen

Stayed 1 night in Feb 2026

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was amazing, grounds was amazing. Huge snow storm had hit the day prior and they made sure we had everything we needed even though the storm had shut down so many places.
Stayed 3 nights in Feb 2026

10/10 Excellent

Craig, lithia springs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice enjoy the fire place
Stayed 2 nights in Feb 2026

8/10 Good

Shane

Stayed 2 nights in Feb 2026

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, the bed was comfortable and the staff was really nice.
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Morning breakfast attendant, Bar and grill staff were excellent. Front desk could use a little kindness.
Stayed 2 nights in Jan 2026

10/10 Excellent

Leann

Liked: Cleanliness, amenities, property conditions & facilities
The staff was so friendly! The room was very clean as well!
Stayed 3 nights in Jan 2026

8/10 Good

Terence

Staff very nice
Stayed 1 night in Jan 2026

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great,the staff was very friendly and helpful,good location. Would definitely recommend.
Stayed 3 nights in Jan 2026

6/10 Okay

Dave Anthony

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Had a terrible check-in experience at this hotel. We arrived before 3 PM and asked about early check-in so our 3-year-old could rest after a long drive, but the lady front desk said it wasn’t possible, which is understandable. So we returned around 4 PM, but was told our room wasn’t ready yet, so we waited about 30 minutes before receiving the key. When we entered, the room was untidy, as if the previous guest had just left. After reporting it, we were told to wait another 15 minutes since the hotel system was offline and housekeeping couldn’t be monitored. I politely asked if we could be given another room so our toddler could rest, but we were told none were available. So we waited but when we returned back in the room upon her advice, the room remained untidy. After another long wait, we were eventually moved to a different room around 6 PM, which was similar to our original room—despite being told earlier that no similar rooms were available. In all fairness, the front desk said we would receive a courtesy breakfast and a $50 refund for the inconvenience, but we only got the breakfast. Nonetheless, overall, it was very frustrating.
Stayed 1 night in Dec 2025

10/10 Excellent

Juliana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and property
Stayed 1 night in Dec 2025