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Riverchase Lodge

2.5 star property
Hotel with free parking, a short walk to Dolly Parton's Stampede Dinner Attraction

Photo gallery for Riverchase Lodge

Seasonal outdoor pool
Lobby sitting area
City Suite, 2 Queen Beds
Lobby
Family Suite | Balcony view

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is NZ$183
includes taxes & fees
2 July - 3 July

Explore the area

Map
3709 Parkway, Pigeon Forge, TN, 37863
  • Dolly Parton's Stampede Dinner Attraction
    ‪3 min walk‬
  • Old Mill
    ‪11 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Junior Suite, 1 Queen Bed

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for City Suite, 2 Queen Beds

City Suite, 2 Queen Beds | Living area

City Suite, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 14
  • 6 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Sofa bed
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

About the area

Pigeon Forge

At Riverchase Lodge you'll be 0.5 km (0.3 mi) from Dolly Parton's Stampede Dinner Attraction and 3.4 km (2.1 mi) from Island at Pigeon Forge. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas and tour/ticket assistance. Additionally, you'll find a seasonal outdoor swimming pool. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Pigeon Forge hotel include Titanic Museum and LeConte Center at Pigeon Forge.

What's nearby

  • Dolly Parton's Stampede Dinner Attraction - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 1.0 km
  • LeConte Center at Pigeon Forge - 3 min drive - 2.8 km
  • Dollywood - 4 min drive - 2.4 km
  • Island at Pigeon Forge - 5 min drive - 4.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 56 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬14 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Baskin-Robbins - ‬18 min walk
  • ‪Golden Corral - ‬7 min walk
  • ‪JT Hannah's Kitchen - ‬3 min drive

About this property

Riverchase Lodge

Hotel with free parking, a short walk to Dolly Parton's Stampede Dinner Attraction
Riverchase Lodge offers its guests a seasonal outdoor pool, tour/ticket assistance, and an ATM. WiFi is free in public spaces. Self parking is free.

This Pigeon Forge hotel is smoke free.

  • 112 guestrooms or units
  • Front desk (limited hours)
  • Tour and ticket information
  • ATM
  • No smoking on site
Riverchase Lodge offers 112 air-conditioned accommodations with an iron/ironing board and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • The seasonal pool will open on 01 May and close on 01 September.

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Riverchase Lodge?

Riverchase Lodge offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Riverchase Lodge?

Yep, Riverchase Lodge has a free self car park.

Does Riverchase Lodge have a pool?

Yep, and guests recommend it! Riverchase Lodge has a seasonal outdoor pool. The pool is open from May 01 to September 01.

Is there a free airport shuttle available at Riverchase Lodge?

No, Riverchase Lodge does not offer an airport shuttle service.

What time are check-in & check-out at Riverchase Lodge?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Riverchase Lodge?

No, only service animals are allowed.

Is there a golf course on site at Riverchase Lodge?

There isn't one on site, but Gatlinburg Municipal Golf Course is a short 11-minute walk away.

Riverchase Lodge Reviews

Reviews

6.2
Rating 10 - Excellent. 200 out of 1000 reviews
Rating 8 - Good. 213 out of 1000 reviews
Rating 6 - Okay. 205 out of 1000 reviews
Rating 4 - Poor. 162 out of 1000 reviews
Rating 2 - Terrible. 220 out of 1000 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Laurie Patricia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was black mold on the ceiling. I reserved a junior suite and when I got there, I was informed there is no such thing as a junior suite. It smelled overwhelmingly musty. The door didn't lock. The pool heater was not in service.
Stayed 3 nights in Mar 2025

6/10 Okay

Andria

Travelled with family
Disliked: Staff & service
Stayed 1 night in Mar 2025

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Needs cleaning

First room given the toilet water was turned off. Had to change rooms second room was ok but black mold on ceiling of bath tub. Indoor pool is not heated and is too cold to swim in. Floor around pool is nasty the whole place needs a deep clean. I get it being a budget motel but needs a good clean inside and outside.
Stayed 2 nights in Mar 2025

2/10 Terrible

Tommy, Shelbyville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty indoor pool not heated the whole property was filthy
Stayed 1 night in Mar 2025

10/10 Excellent

lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Justin

Travelled with family
Liked: Amenities
Was told pool was heated informed before driving 4 hrs. Was in fact not at all heated
Stayed 2 nights in Mar 2025

8/10 Good

Amanda

Stayed 2 nights in Mar 2025

6/10 Okay

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not!!!

Terrible. We stayed here last year with no issues besides the pool being cloudy! This year Ewh! Cockroach in the room when we finally laid down. Pool was basically titanic water. My friends room had bug shell casings in the bed and hair!!! They refunded us and had no issue like it was common.
Stayed 2 nights in Mar 2025

2/10 Terrible

Robin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st room that I had reserved online had dead flies on the bed. Dead flies in the window. The air didn’t work half of the plug-ins didn’t work.. they accommodating me with three other rooms which air didn’t work in one of them. The pool was cold where it was supposed to be a heated pool. The staff was terrible terrible very rude. We had one room that had nothing but girls in it at 12 o’clock at night a maintenance man tried to enter the room, saying there was a keybroken off in door. It was a keyless entry room’
Stayed 1 night in Mar 2025

2/10 Terrible

Angela

Disliked: Property conditions & facilities
This place smelled really bad, that musty water smell… we were greeted in our room by cockroaches and there was no hot water, barely luke warm. It seems that management and workers are use to people complaining and leaving and asking for refunds, they don’t even attempt to fix the issues or even seem concerned about it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Nickolenia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t typically go off other people’s reviews but I really wish I did this time. This place has the potential to be a very nice place. However, going in.. I knew the indoor pool had issues but the PH balance was off and my son’s skin broke out in hives. The slide, he had to scoot himself down. Our room, while using the restroom.. you watch flies come out of the vent in the bathroom. We killed a lot of flies. There is no chairs or table in the room. 2 beds, tv, microwave and a mini fridge. I most definitely will not be staying here again. It’s a great price and you pay for what you get.

8/10 Good

Gracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Away!

I received a voice mail on the way to the hotel at 10:40 pm telling me that the front desk closed at 11 and i should call upon arrival. No problem, but in that same voice mail i was told that the pool was very cold due to a gas line break, and that all third party sites were aware and notifying all guests. I didnt see anything from hotels.com telling me that the pool was cold. I should have known it was a problem with them warning me in a voice mail. We arrive, call and get checked in. There were multiple roaches in the bathroom floor, inside the tub and in the bathroom sink. The stopper for the tub was broke, and if you tried using the shower, you would be in ankle deep water. As far as the pool, that was the whole reason to go here was for my grandkids to have a pool. You would have thought it had ice in it, it was that cold. Multiple other guests at the pool said they were checking out and going elsewhere. We stayed one night and paid for 2 nights, but we left after the first night to find somewhere cleaner and that had a heated pool. It sounds like the gas line being broken is a long term problem. I cannot believe that hotels.com would offer this place as an option. And obviously no one is communicating the pool water temp until you are about ready to arrive. I would stay away from this place, it will make for a miserable visit. Never again!
Stayed 2 nights in Mar 2025

2/10 Terrible

Madison

Travelled with family

WORST HOTEL EVER

This place was TERRIBLE. Indoor pool heater didn’t work, wasn’t told that before check in. Rooms were dirty, hotel staff cussed my elderly mother out when she asked for a partial refund. DO NOT STAY HERE
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lynnette

Stayed 2 nights in Feb 2025

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Jeff

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Kady

Stayed 1 night in Feb 2025

6/10 Okay

jb

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Madelene

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025