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Riverchase Lodge

2.5 star property
Hotel with free parking, a short walk to Dolly Parton's Stampede Dinner Attraction

Photo gallery for Riverchase Lodge

Seasonal outdoor pool
City Suite, 2 Queen Beds
Lobby sitting area
Exterior
Family Suite | Balcony view

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is NZ$104
includes taxes & fees
18 Sept - 19 Sept

Explore the area

View map
3709 Parkway, Pigeon Forge, TN, 37863
  • Dolly Parton's Stampede Dinner Attraction
    ‪3 min walk‬
  • Old Mill
    ‪11 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Junior Suite, 1 Queen Bed

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for City Suite, 2 Queen Beds

City Suite, 2 Queen Beds | Living area

City Suite, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 14
  • 6 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Sofa bed
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

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About the area

Pigeon Forge

At Riverchase Lodge you'll be within just a 15-minute stroll of Dolly Parton's Stampede Dinner Attraction and Gatlinburg Municipal Golf Course. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas and tour/ticket assistance. Additionally, you'll find a seasonal outdoor swimming pool. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Pigeon Forge hotel include Titanic Museum and LeConte Center at Pigeon Forge.

What's nearby

  • Dolly Parton's Stampede Dinner Attraction - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 1.0 km
  • LeConte Center at Pigeon Forge - 3 min drive - 2.8 km
  • Dollywood - 4 min drive - 2.4 km
  • Island at Pigeon Forge - 5 min drive - 4.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 56 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬14 min walk
  • ‪Cookout - ‬11 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪JT Hannah's Kitchen - ‬2 min drive
  • ‪Texas Roadhouse - ‬7 min walk

About this property

Riverchase Lodge

Hotel with free parking, a short walk to Dolly Parton's Stampede Dinner Attraction
Riverchase Lodge offers its guests a seasonal outdoor pool, tour/ticket assistance, and an ATM. WiFi is free in public spaces. Self parking is free.

This Pigeon Forge hotel is smoke free.

  • 112 guestrooms or units
  • Front desk (limited hours)
  • Tour and ticket information
  • ATM
  • No smoking on site
Riverchase Lodge offers 112 air-conditioned accommodations with an iron/ironing board and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • The seasonal pool will open on 01 May and close on 01 September.

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Riverchase Lodge?

Riverchase Lodge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Riverchase Lodge?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at Riverchase Lodge on 18 Sept 2025 start from NZ$103.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Riverchase Lodge?

Yep, Riverchase Lodge has a free self car park.

Does Riverchase Lodge have a pool?

Yep, and guests recommend it! Riverchase Lodge has a seasonal outdoor pool. The pool is open from May 01 to September 01.

Is there a free airport shuttle available at Riverchase Lodge?

No, Riverchase Lodge does not offer an airport shuttle service.

What time are check-in & check-out at Riverchase Lodge?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Riverchase Lodge?

No, only service animals are allowed.

Is there a golf course on site at Riverchase Lodge?

There isn't one on site, but Gatlinburg Municipal Golf Course is a short 11-minute walk away.

Riverchase Lodge Reviews

Reviews

6.2
Rating 10 - Excellent. 204 out of 1000 reviews
Rating 8 - Good. 204 out of 1000 reviews
Rating 6 - Okay. 210 out of 1000 reviews
Rating 4 - Poor. 163 out of 1000 reviews
Rating 2 - Terrible. 219 out of 1000 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The pool is AMAZING but they need to chill on the chlorine. It burned my eyes to where I couldn’t sit for more than 10 mins from the hot tub.
Stayed 1 night in Jun 2025

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐☆☆☆☆ Longtime Guest Extremely Disappointed I have been coming to this hotel for over 10 years. It used to be a place we looked forward to every single year—clean, family-friendly, and well-managed. Unfortunately, the last two years have been a complete disappointment, and this most recent visit will be our last unless major changes are made. To begin with, the Wi-Fi did not work at all during our stay, which made it difficult to manage even basic things. We also had a serious leak in our room that left our entire floor soaking wet for all four days—completely unacceptable. On top of that, the slides, once a highlight of the property, were so damaged they were cutting kids’ feet. Several families had similar complaints. That’s a major safety hazard that should have already been addressed. Worse, one of the staff members falsely accused our girls of misbehavior in the pool area. Not only was it untrue, but the situation was handled in a very unprofessional and accusatory manner. The overall cleanliness of the hotel has gone drastically downhill, and it seems like standards across the board have dropped. I regret not reading the recent reviews ahead of time—it’s clear this property has gone from a 5-star destination to barely hanging on to 2 stars. I’m not someone who writes negative reviews often, but after this experience, I felt it was necessary. Until management steps up and tur
Stayed 2 nights in Jun 2025

2/10 Terrible

Chasity

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came in to get registered and the smell of chlori e could knock you over it was so strong. We get to the room and it was not as the pictures showed! Mildew smell and roaches crawling on the walls and in the shower. Had to stick it out cause it was non refundable. Will not be staying again.
Stayed 3 nights in Jun 2025

6/10 Okay

Joseph

Travelled with partner
Price
Stayed 2 nights in Jun 2025

4/10 Poor

Augustine or Brandy

Travelled with family
Disliked: Staff & service, property conditions & facilities
The night staff was extremely difficult, we traveled with family and had 3 rooms booked. We requested to be next to each other and were told the hotel is completely booked and they could not accommodate our request. Ended up with 1 family on 2nd story, 2nd family on the 3rd floor and the rest of us on the completely otherside of the property. The AC did not work in our room and asked to be moved, the front desk made smart remarks to me about checking if the unit was even plugged in, I told her I think the unit has a short and maintenance should take a look at the unit, she said, well did you look at it? She eneded up moving us to another room a few doors down. The next morning, we decided to leave early, we walked up to the 3rd floor where our family was at and noticed more then half the rooms were not being used. It was obvious because the curtains were open and beds were made in atleast 8 rooms on that floor. I understand that hotel is a little out dated and we expected that. But we didn't expect the poor service which make us not want to stay at the hotel again and would NOT recommend due to poor customer service/hospitality.
Stayed 1 night in Jun 2025

6/10 Okay

Adam

Disliked: Amenities
It wasn't worth the money
Stayed 4 nights in May 2025

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Loved the price and the room.
Stayed 2 nights in May 2025

2/10 Terrible

Kala

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel at one time was probably amazing! But it is so run down and unkept now. The pool room was dirt (as was the rest of the hotel) I mean minimal cleaning. The pool had cigarettes in the bottom of it. Needs maintenance work on top of the cleaning part. There’s so many other options I would never recommend this one!
Stayed 1 night in May 2025

6/10 Okay

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Floyd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was horribly uncomfortable. The staff was not very friendly, pool was not open for the original hours and overall not a very nice place to stay.
Stayed 1 night in May 2025

2/10 Terrible

Amanda

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi sucked. Cockroaches, ants and black mold on ceilings and door latch broke and the pool wasn’t working it was very dirty and smelled like weed everywhere
Stayed 2 nights in May 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was good my daughter enjoyed the pools only the inside was open even tho it was Memorial Day weekend
Stayed 2 nights in May 2025

10/10 Excellent

Shirley

Stayed 1 night in May 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleaning lady was very nice and helpful
Stayed 2 nights in May 2025

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed family

Booked this room as a last minute one night stay. The first room we got was terrible. The room had an awful smell and stained comforter on the bed. Changed to another room with the same bad smell and flies in the sink. Changed one last time and the same awful smell was there. As we drove past the outdoor pool, it was green with ducks in it. They would not give us even a partial refund. They told us there was one more room to try. We left and stayed somewhere else. Very disappointed with this hotel. We took a pic of the outside with broken window covered with what looks like a mattress.
Stayed 1 night in May 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say there again
Stayed 4 nights in May 2025

4/10 Poor

Marsha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well the room was pretty clean looking needs some repairs in it the furniture is nasty along with the carpet and the pool you can smell the chlorine before you even get into the room where the pool is it’s very cloudy looking on pictures it shows you can see the turtle it’s so cloudy you can barely see it the slide is still open also when it clearly has something missing from it people we’re going down it and it was shaking like crazy wouldn’t recommend someone else stay here for the price it ain’t worth it.
Stayed 1 night in May 2025

4/10 Poor

Nancy

Travelled with family, Travelled with family and small children, Travelled with partner
Room was dirty and couldn’t sleep cause you had people right at your door playing loud music and drinking
Stayed 2 nights in May 2025

4/10 Poor

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Heather

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Debra, Kingsport

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It needs maintenance. It’s a bit run down. Just would not recommend.
Stayed 1 night in Apr 2025

6/10 Okay

Regina

Travelled with family
Disliked: Property conditions & facilities
Pool was dirty, wifi didn't work, tv didn't work
Stayed 2 nights in Apr 2025

10/10 Excellent

Wesley

Stayed 3 nights in Apr 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025