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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Business centre
Desk, laptop workspace, iron/ironing board, WiFi
Reception
Microwave, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Business services
  • 24/7 front desk
The current price is NZ$106
includes taxes & fees
7 May - 8 May

Explore the area

View map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(61 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(76 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.2 out of 10
Wonderful
(7 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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About the area

Pigeon Forge

At Surestay Plus By Best Western Pigeon Forge you'll be 2 km (1.2 mi) from Island at Pigeon Forge and 4 km (2.5 mi) from Titanic Museum. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a vending machine. .Attractions within a 30-minute walk of this Downtown Pigeon Forge hotel include LeConte Center at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction.

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 0.9 km
  • LeConte Center at Pigeon Forge - 11 min walk - 1.0 km
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 1.1 km
  • Island at Pigeon Forge - 3 min drive - 2.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪CiCi's Pizza - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business centre (24 hours)
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 1 May 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 7 May 2026 start from NZ$106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Surestay Plus By Best Western Pigeon Forge?

Yep, Surestay Plus By Best Western Pigeon Forge has a free self car park.

Does Surestay Plus By Best Western Pigeon Forge serve breakfast?

Yep, complimentary full brekkie is served on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Surestay Plus By Best Western Pigeon Forge?

No, Surestay Plus By Best Western Pigeon Forge does not offer an airport shuttle service.

What time are check-in & check-out at Surestay Plus By Best Western Pigeon Forge?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 621 out of 1214 reviews
Rating 8 - Good. 307 out of 1214 reviews
Rating 6 - Okay. 150 out of 1214 reviews
Rating 4 - Poor. 59 out of 1214 reviews
Rating 2 - Terrible. 77 out of 1214 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bryan

Stayed 4 nights in Jan 2026

10/10 Excellent

Robert D

Stayed 2 nights in Nov 2025

2/10 Terrible

Sean

Stayed 2 nights in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Room was clean and the bed was very comfy, might not be one of your higher class hotels but definitely a bang for your buck!
Stayed 2 nights in Jan 2026

10/10 Excellent

amanda

Liked: Cleanliness, property conditions & facilities
Room clean, staff amazing great stay
Stayed 1 night in Jan 2026

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nothing the property can do but the bar nearby is very loud at night. It made it hard to sleep. The staff was great and the location is nearby everything. One small nit-pick is that the walls are not very insulated and you can hear people in the other rooms very easy. 4/5
Stayed 3 nights in Jan 2026

6/10 Okay

Tracy

Stayed 1 night in Dec 2025

6/10 Okay

Jon

Liked: Staff & service
More breakfast choices
Stayed 1 night in Jan 2026

10/10 Excellent

Zachary

Stayed 2 nights in Jan 2026

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Awesome price 39$$ for a clean room great deal thanks Expedia
Stayed 1 night in Jan 2026

2/10 Terrible

Chris

Stayed 1 night in Jan 2026

8/10 Good

Robert

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
This was our second stay, and the first stay was a much better experience. I found a sock in the sheet from the previous tenant, a hair tie under the bed, and the toilet was full of “human waste” when we checked in. The toilet also ran the entire stay, which could be the reason why, but it was also annoying. During our stay, we brought our 3 year old son (which we recorded on Hotels.com). There were many children making noises throughout the hotel (it’s Christmas time). We got a call for a noise complaint and asked to move rooms to the floor level at 10:00 pm even though our son wasn’t making near the amount of noise as others. The hotel should’ve taken that into consideration before placing us originally in the upstairs room. We didn’t feel comfortable the rest of the stay. After our previous stay, I had in mind to stay here each visit to the smokies. After this experience, I’ll be staying elsewhere. Aside from that: friendly staff, affordable, semi-clean rooms, plenty of towels. I’d rank a 6.5/10.
Stayed 2 nights in Dec 2025

8/10 Good

Alfred

Liked: Cleanliness, amenities
Clean room, good breakfast.
Stayed 1 night in Jan 2026

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The photo was nice, the room was similar but older, worn, bed not neatly made, dirt and debris in corners of room, smudges on walls, chips in door, shower nasty with stained marks like bootprints, dirt behind toilet, peeled paint in bathroom walls, cold rooms with no rugs or carpeting. Listing mentioned "balcony" but that's only if you count the outside entry doorway as a "balcony." Smelled strange, not sure if it was some disinfectant or just leftover stink from previous tenant.
No idea what goop this was stuck to floor...
Dirty area of floor and smears on baseboard around bathroom entry
Damage and smudges on wall
Damage and chunked out caulking and unclean step-in shower
Stayed 2 nights in Dec 2025

8/10 Good

David

Yes
Stayed 1 night in Dec 2025

8/10 Good

Dheeraj

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Food quality was bad. Rest was ok but the main front door didn’t lock properly and under the door there was constant cold air coming so we were blasting the heat. Room number 103.
Bad door lock
Too much space at the bottom of the door for cold air
Stayed 3 nights in Dec 2025

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, amenities
The door was not secure. The room was dirty as well as the shower. The room had a single chair to set on. The bed was very uncomfortable. We were roomed right in-between a barking dog and and crying baby all night. When telling the desk attendant about the door she seemed unbothered.
Stayed 1 night in Jan 2026

4/10 Poor

Sarah

Travelled with family and small children
Rooms are nice and clean but the refrigerator in the room was pretty dirty and also had shreds of human hair in it. Other than that,
Stayed 1 night in Jan 2026

8/10 Good

Guy

Travelled with family
Liked: Staff & service, amenities
Staff , but you need to up grade your hotel , bathroom have mold in shower , in the larger rooms should have a table for the kitchenette, your doors need to be oiled , we said something to your cleaning lady but she doesn’t understand English
Stayed 5 nights in Dec 2025

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Dec 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room very spacious. did not eat breakfast in Hotel
Stayed 4 nights in Dec 2025

10/10 Excellent

Renicia

Stayed 1 night in Dec 2025

8/10 Good

Taris

Stayed 3 nights in Dec 2025

2/10 Terrible

Leela

Travelled with family
Disliked: Cleanliness
Had to cancel right after checking in as the rooms and service was terrible. Pictures shown vs reality was not the same. The rooms had a strong chemical smell. Never going back
Stayed 4 nights in Dec 2025

6/10 Okay

Kendrick

Liked: Cleanliness, staff & service
The staff was amazing but the hotel itself is old. The floor creaks when you walk on it, some of the sheets were stained, and then the tvs are outdated they barely work . It was hard to sleep the days we were there but the staff made sure we had everything
Stayed 2 nights in Dec 2025