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Surestay Plus By Best Western Pigeon Forge

Property class: 2.5

Photo gallery for Surestay Plus By Best Western Pigeon Forge

A modern kitchen with a central island, built-in appliances, and a large window.
A reception area with a modern design, featuring a patterned wall, a reception desk, and a large window.
A modern kitchen with a stainless steel refrigerator, a microwave, and a coffee maker on the countertop.
A hotel room with a large bed, a desk with a chair, a bedside table with a lamp, and a window with curtains.
A business center with two desks, two chairs, a printer, and a large abstract painting on the wall.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Business services
  • 24/7 front desk
The current price is NZ$117
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Old Mill
    ‪11 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪14 min walk‬
  • Place, Island at Pigeon Forge
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.4 out of 10
Very good
(74 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(52 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.6 out of 10
Excellent
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

A hotel room with two beds, a desk, a chair, a TV, a lamp, and a refrigerator.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(85 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk with a computer, a television, and a microwave.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

A hotel room with a bed, desk, chair, TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Pigeon Forge

At Surestay Plus By Best Western Pigeon Forge you'll be within just a 15-minute stroll of popular places like LeConte Center at Pigeon Forge and Old Mill. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a vending machine. .Attractions within a 30-minute walk of this Downtown Pigeon Forge hotel include Island at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction.

What's nearby

  • Old Mill - 11 min walk - 0.9 km
  • Patriot Park - 11 min walk - 0.9 km
  • Pigeon Forge Factory Outlet Mall - 14 min walk - 1.2 km
  • LeConte Center at Pigeon Forge - 14 min walk - 1.2 km
  • Island at Pigeon Forge - 2 min drive - 1.7 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪Margaritaville Island Hotel - ‬3 min drive
  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Old Forge Distillery Moonshine - ‬13 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business centre (24 hours)
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Surestay Plus By Best Western Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 2 Nov 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 8 Nov 2026 start from NZ$117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Surestay Plus By Best Western Pigeon Forge?

Yep, Surestay Plus By Best Western Pigeon Forge has a free self car park.

Does Surestay Plus By Best Western Pigeon Forge serve breakfast?

Yep, complimentary full brekkie is served on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Surestay Plus By Best Western Pigeon Forge?

No, Surestay Plus By Best Western Pigeon Forge does not offer an airport shuttle service.

What time are check-in & check-out at Surestay Plus By Best Western Pigeon Forge?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 586 out of 1209 reviews
Rating 8 - Good. 321 out of 1209 reviews
Rating 6 - Okay. 150 out of 1209 reviews
Rating 4 - Poor. 70 out of 1209 reviews
Rating 2 - Terrible. 82 out of 1209 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay while we were there n good breakfast
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite Will definitely stay again.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff was great, breakfast was very good.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Dog friendly, clean rooms
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, bed was comfortable, water pressure in the shower was great!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service
The rooms were clean and the staff was very helpful. The breakfast was good and filling!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location and the breakfast was amazing. They have a wide variety of options like eggs waffles and meats.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. It was a great price and location. Breakfast and staff were the best parts of the stay,
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Staff was friendly great location plenty of things to do
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but newly renovated very nice and clean great location very good full breakfast and a very helpful staff
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in and out, Hot breakfast each morning
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a little getaway. Older motel but was remodeled. Very clean and spacious room. The free breakfast was great. Close to all attractions. Would definitely stay again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable the staff was friendly and the breakfast was good.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a little getaway to do a weekend trip not needing anything from a hotel other then sleeping this was perfect. We come to Dollywood once a month so we just need a hotel to sleep and this was perfect. The bed was comfortable and the rooms were clean. The bathroom was so spacious it was perfect
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a good breakfast.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
The rooms were newer, even though the outside of the building looked a little older. It wasn't bad for the price. Breakfast was great with lots of options to choose from. The staff was friendly and helpful. Overall, it was a nice place to stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the beds were comfortable. Will stay there again when we are in town
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Disliked: Cleanliness
The area is quiet and centrally located. I know it is a pet-friendly hotel, but the floors and walls need better cleaning; when large dogs stay there, they dirty the glass, doors, etc., and those areas require attention.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price! The room was clean and spacious, with a well-equipped kitchen that made our stay very convenient. The complimentary breakfast was good and offered a nice variety each morning. The location is perfect—close to many popular attractions, restaurants, and shopping, making it easy to get around. Overall, this hotel offers great value for money, and I would definitely stay here again. Highly recommended!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. My wife enjoyed the stay
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good for the price
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The rooms were updated and very clean. Would stay again.
Stayed 1 night in Apr 2026