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Aparthotel

Acanto Playa del Carmen, Trademark Collection by Wyndham

4.0 star property

Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Courtyard
Outdoor pool, pool umbrellas, pool loungers
Sports facility
Suite, 1 Bedroom | View from room
Outdoor wedding area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$323
includes taxes & fees
15 July - 16 July

Explore the area

View map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse)

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

A terrace with wicker furniture, a table, and a grill area.

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A room with a bed, a wooden table with a vase of dried plants, and a view of a swimming pool and outdoor area with plants and a fence.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse)

  • 111 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 3 Bedrooms

A modern living room with a sectional sofa, a wooden coffee table, and a large abstract painting on the wall.

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 111 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

A modern kitchen with granite countertops, stainless steel appliances, wooden cabinets, and a dining area with a wooden table and chairs.

Suite, 2 Bedrooms

  • 93 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

A living room with a sofa, coffee table, and a dining area with chairs and a table.

Superior Suite, 2 Bedrooms (Penthouse)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Master)

A modern kitchen with granite countertops, stainless steel appliances, wooden cabinets, and a dining area with a wooden table and chairs.

Suite, 1 Bedroom (Master)

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Master)

A modern hotel room with a balcony, a sofa, a coffee table, and a TV.

Suite, 2 Bedrooms (Master)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a nightstand, a chair, a balcony with curtains, and a painting on the wall.

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

King Room - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Master One-Bedroom Suite Non Smoking

  • Sleeps 2
  • Free Wi-Fi

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at Acanto Playa del Carmen, Trademark Collection by Wyndham. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach. Highlights at this Colonial aparthotel include free continental breakfast, an outdoor swimming pool and free self-parking. .Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, 3 bathrooms and free international calls. Nice touches to enhance your stay include bathrobes and free toiletries, while a pillowtop bed and premium bedding invite a good night's rest. Room service, free long-distance calls and free local calls are also available. Change of towels is available on request .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and reflexology. Enjoy the pool loungers along with access to ecotours and bike hire. 600 square feet (56 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free breakfast is served. There's also limited parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Downtown Playa del Carmen aparthotel, you'll be 1.1 km (0.7 mi) from Playa del Carmen Maritime Terminal and 3.3 km (2.1 mi) from Playacar Golf Club.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Aldo's - ‬1 min walk
  • ‪Il Pescatore Restorante Italiano - ‬1 min walk

About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

There's a coffee shop/cafe on site. Free breakfast is available daily. Public spaces have free WiFi. Event space at this aparthotel measures 600 square feet (56 square metres) and includes conference space. An area shuttle within 68 kilometres and an airport shuttle (available 24 hours) are available for a fee. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Acanto Playa del Carmen, Trademark Collection by Wyndham. Limited free parking is available on a first-come, first-served basis.

This Colonial Playa del Carmen aparthotel is smoke free.

  • 29 guestrooms or units
  • 4 levels
  • 3 buildings
  • 600 sq ft of conference space
  • 56 sq. m of conference space
  • Built in 2011
  • Continental breakfast (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Beach

  • White sand beach nearby
  • Beach towels

Pool/Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 68 kilometres
  • Bus station shuttle (surcharge)
  • Car hire
  • Car not required
  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Cot: USD 55 per stay
  • Highchair

Food and drink

  • Water dispenser

Dining

  • Free continental breakfast available daily 8 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Room service (limited hours)

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 55 per stay

Bathroom

  • 3 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 600 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 5 kg per pet
  • Fee: USD 100 per pet per week
  • Service animals exempt from fees
  • Deposit: USD 250 per stay

Suitability/Accessibility

  • Lift (80 centimetre wide door)
  • Tile flooring in public areas
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near an outlet shopping centre
  • Near the boardwalk/promenade
  • On the Strip

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Ecotours
  • Boat tours nearby
  • Fishing nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 29 units
  • 3 buildings
  • 4 floors
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle rentals
  • Built in 2011
  • Colonial architecture
  • Connecting units available
  • Eco-friendly cleaning products used
  • Ecotours
  • Individual decor
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Recycling
  • Rooftop garden
  • Some LED lighting used
  • Soundproofing
  • Towels (changed on request)
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per week, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 10 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 55.0 per stay.
  • Cots (infant beds) are available for USD 55.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 196 per vehicle (return, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
Acanto Boutique Hotel Condominiums
Acanto Boutique Playa Carmen
Acanto Hotel Condominiums
Acanto Playa Carmen
Acanto Hotel Condominiums Playa Carmen Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
Acanto Boutique Hotel Playa Carmen
Acanto Boutique Playa Carmen Playa del Carmen
Acanto Boutique Playa Carmen
Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Hotel Condominiums Playa del Carmen
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen
Acanto Boutique Hotel Playa Carmen Playa del Carmen
Acanto Boutique Hotel Playa Carmen
Acanto Boutique Playa Carmen Playa del Carmen
Acanto Boutique Playa Carmen
Playa del Carmen Acanto Boutique Hotel Playa del Carmen Resort
Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen Playa del Carmen
Resort Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Hotel Condominiums Playa del Carmen
Acanto Hotel Condominiums Playa del Carmen
Acanto Boutique Hotel Suites
Acanto Carmen Del Carmen

Frequently asked questions

What is the cancellation policy at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Acanto Playa del Carmen, Trademark Collection by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Acanto Playa del Carmen, Trademark Collection by Wyndham?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at Acanto Playa del Carmen, Trademark Collection by Wyndham on 15 Jul 2026 start from NZ$323, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yep, Acanto Playa del Carmen, Trademark Collection by Wyndham has a free self car park. Onsite parking is limited.

Are there any beaches close to Acanto Playa del Carmen, Trademark Collection by Wyndham?

Yep, Acanto Playa del Carmen, Trademark Collection by Wyndham is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Acanto Playa del Carmen, Trademark Collection by Wyndham?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as prenatal massages.

Does Acanto Playa del Carmen, Trademark Collection by Wyndham have a pool?

Acanto Playa del Carmen, Trademark Collection by Wyndham has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Acanto Playa del Carmen, Trademark Collection by Wyndham?

This property features an outdoor pool, as well as pillowtop beds and premium bedding.

What makes Acanto Playa del Carmen, Trademark Collection by Wyndham a romantic place to stay?

Couples spa treatments, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Acanto Playa del Carmen, Trademark Collection by Wyndham.

Is Acanto Playa del Carmen, Trademark Collection by Wyndham family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as highchairs and cots/infant beds in the guestrooms, it's no surprise that Acanto Playa del Carmen, Trademark Collection by Wyndham is a hit with families.

Does Acanto Playa del Carmen, Trademark Collection by Wyndham serve breakfast?

Yeah, free continental brekkie is on offer daily between 8 AM and 10:00 AM.

Is there a free airport shuttle available at Acanto Playa del Carmen, Trademark Collection by Wyndham?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Acanto Playa del Carmen, Trademark Collection by Wyndham?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 435 reviews
Rating 8 - Good. 128 out of 435 reviews
Rating 6 - Okay. 30 out of 435 reviews
Rating 4 - Poor. 12 out of 435 reviews
Rating 2 - Terrible. 8 out of 435 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gino

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff great location great everything
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, check-in, communication, listing accuracy
We really enjoyed our stay. The staff were great, the location was great, and we really loved having multiple bedrooms and a kitchen. It was a great setup to enjoy Playa Del Carmen but also to on tour to the Mayan sites and other attractions.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location and accommodations. Laura and Jose were wonderful - very helpful with making transportation arrangements and providing helpful tips. We would definitely stay here again!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff , clean facility
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was excellent - friendly, courteous, helpful. Exceptional.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was amazing! Thanks to Leticia, Miguel and Jose (and the other young lady at the front desk) they were the perfect hosts. The room and the amenities were better than I expected. And the hospitality was top tier. Will definitely stay there again on my next visit.
Street entrance view
They set the room up perfectly for my daughters birthday
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kimberley

Liked: Cleanliness, check-in, communication, listing accuracy
We stayed for a week in the 1 bedroom unit. Hotel was clean (and pretty!), excellent and fresh continental breakfast. Staff were very accomodating and able to support us with all our questions, needs and recommendations. Location was great - a few blocks to the beach and right by 5th ave. It can be a bit noisy because of it's location but everything else more than makes up for it. They have their own parking garage which is a bonus for those renting a car. I really can't say enought - highly recommend!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place was beautiful and in the perfect location. It was quiet and peaceful and I especially loved the rooftop garden. The staff were very nice and accommodating.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room very spacious rooms and very quiet, off the promenade where all the shops and restaurants are. Very close to the beach.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful room! Super clean space. Extremely friendly staff. Will return
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

joe

Liked: Cleanliness, check-in, communication, listing accuracy
The only issue which was minor, they evidently have very small water heaters so showers need to be quick
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, communication
Miguel made us feel like locals. Called us by name every time we saw him, helped with everything! WAY above and beyond service, friendly and accommodating! Will be back!
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Fatima

Liked: Cleanliness, check-in, communication, listing accuracy
The place is ok. Rooms are a bit dark. Breakfast is okay I didn’t expect something crazy but the bread was a bit hard, the ran out of coffee . The fruit was very good. Location is good . I think the value for what you get is fair at best.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location close to 5th Ave was perfect. The quaint hotel itself was clean and well maintained, the staff was friendly, helpful and English speaking. We had rooms that had roof access to lay in the sun or sit at a table to have our coffee and breakfast. There is an elevator. The beach access is not the best but the staff arranged passes to the Fragata Beach club that was a good walk away.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Great property in a good location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Rudolpho

Liked: Cleanliness, property conditions & facilities, communication
Great staff and accommodation
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Fabienne Renate

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely large rooms, great space middle of town 50 ft away from 5th Ave, close to beach. Hotel managers very informative, friendly and welcoming. Helped us with finding great dining places, and even a laundry mat. Hotel is clean charming and has private balconies on the roof top. Would definitely recommend and stay again.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Steven

Liked: Cleanliness, amenities, communication
Location was great, room was super quiet. The bed was too hard for my taste and the location of the AC vent was poorly planned as it would blow in my face all night. Staff was nice, even when the water went out for several hours.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, room comfort, communication
The property was clean and location was great but the staff was the best part, courteous, easy communication that made it feel like home for a few days.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice property in a great central location near the beach, dining, and shopping
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, property conditions & facilities, communication
Very nice property close to shopping and restaurants!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Laurel

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was exceptional, and very friendly and helpful. The building is beautiful, and gave us a very relaxing stay.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Hui Ling

Liked: Cleanliness, room comfort, communication
Amazing stay. Niguel was extremely kind and helpful.hotel is very close to shop and restaurant.5 minutes walk to the beach.We really enjoyed our 4 nights stay in the hotel
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, check-in, communication, listing accuracy
I traveled with one other family member and we thoroughly enjoyed our stay. We booked a private driver with our hotel and it was a smooth and quick ride from the Cancun Airport. Upon arrival, we met with Laura at the front desk. She is so lovely and helpful. She speaks great English and we had no confusion. The staff was very friendly also. The night time security, Miguel, was the best! He always welcomed us in and took the time to listen to all of our adventures. Ruben was amazing with breaking down our travel packages for excursions and sending reminders and updates. Jose is amazing as well, he is so friendly and helps make you feel right at home. They are a great team! Our hotel room was very clean. We never had an issue asking for more towels, soap, etc. The pool is a major plus! They always have staff cleaning it for the best use!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, communication
was a good stay !
Stayed 2 nights in Dec 2023