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Aloft by Marriott Playa del Carmen

4.0 star property

Photo gallery for Aloft by Marriott Playa del Carmen

2 outdoor pools
Property video
2 outdoor pools
Exterior
Hypo-allergenic bedding, down duvets, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$200
includes taxes & fees
29 May - 30 May

Explore the area

View map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Guadalupe Church
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪18 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed

  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

You'll be connected to a shopping centre at Aloft Playa Del Carmen, and within just a 10-minute stroll of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include 2 outdoor swimming pools, 2 bars/lounges and a restaurant. .W XYZ Bar is the hotel's own bar. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 15-minute walk of this 4-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playacar Beach.

What's nearby

  • Guadalupe Church - 3 min walk - 0.3 km
  • Mamitas Beach - 18 min walk - 1.5 km
  • Quinta Avenida - 3 min drive - 1.8 km
  • Playa del Carmen Main Beach - 3 min drive - 2.2 km
  • Punta Esmeralda Beach - 7 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • Tacos el Rey
  • Yo Amo México
  • Casa Ocelotl
  • El Pechugón
  • Danilo Coffee House

About this property

Aloft by Marriott Playa del Carmen

Some rates at Aloft Playa Del Carmen are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a corner/local shop are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2022
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary slippers. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

2 outdoor pools
The Fives Downtown Hotel - Curio Collection by Hilton
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  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 770 reviews
The price is NZ$197
includes taxes & fees
24 May - 25 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 240 for adults and from MXN 150 for children
  • Covered self-parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel

Aloft Playa Del Carmen Playa del Carmen

Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Aloft Playa Del Carmen?

Aloft Playa Del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aloft by Marriott Playa del Carmen?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Aloft by Marriott Playa del Carmen on 29 May 2026 start from NZ$200, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen has a secured covered self car park for MXN 200 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen is a short 8-minute walk from Playa del Carmen Main Beach.

Does Aloft Playa Del Carmen have a pool?

Yep, and guests love it! Aloft Playa Del Carmen has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Aloft Playa Del Carmen a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Aloft Playa Del Carmen.

Does Aloft Playa Del Carmen serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Aloft Playa Del Carmen?

No, Aloft Playa Del Carmen does not offer an airport shuttle service.

Is there a bar or restaurant at Aloft Playa Del Carmen?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Aloft Playa Del Carmen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Aloft Playa Del Carmen?

Dogs are welcome at Aloft Playa Del Carmen, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 501 out of 701 reviews
Rating 8 - Good. 113 out of 701 reviews
Rating 6 - Okay. 35 out of 701 reviews
Rating 4 - Poor. 23 out of 701 reviews
Rating 2 - Terrible. 29 out of 701 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Oscar

Stayed 1 night in Jan 2026

10/10 Excellent

Tashaun

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff was excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Greg, Calgary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, comfortable room, friendly and attentive staff. Great rooftop pool/bar. I also love that it's on top of a grocery store, and has many restaurants. Excellent location, perfect for walking around Playa.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spotless, amazing rooftop pool, central location
Stayed 2 nights in Jan 2026

2/10 Terrible

Munazza, CHANDLER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charged us extra for 2 people because we booked with Expedia. Bad room service too.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Nice place close to the beach.
Stayed 2 nights in Jan 2026

10/10 Excellent

Steph

Stayed 10 nights in Jan 2026

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Aloft. The location is excellent - close to beaches, a variety of restaurants, and it was helpful to have a grocery store right underneath. We enjoyed the breakfast especially the fruit and made to order eggs. While there were a couple of minor issues (safe and fridge not working), the staff addressed them in a timely manner. We found the front staff and breakfast staff very helpful and friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 3 nights in Jan 2026

10/10 Excellent

Avinash

Liked: Cleanliness, amenities, property conditions & facilities
Nice time
Stayed 9 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 2 nights in Jan 2026

10/10 Excellent

Jaime

Stayed 1 night in Jan 2026

8/10 Good

Anna

Stayed 8 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 2 nights in Jan 2026

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, stay here every year, this was my 3rd stay. Love the amenities, pool areas, service and staff always top notch. Pool towels showing their age, everything else was pretty good.
Stayed 6 nights in Jan 2026

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service here was top notch. Rides arranged, tentative via Whatsapp, food on property was good. Close to a few convenience stores, area was safe and walkable to lots in the Aldea Zama neighbourhood. Place is showing a bit of wear and tear, but overall clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2026

8/10 Good

YiXiang

Liked: Amenities, property conditions & facilities
outdoor pool is good
Stayed 5 nights in Jan 2026

10/10 Excellent

Yuxiao

Stayed 2 nights in Jan 2026

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing clean rooms! Service was top notch and everyone working there was very professional and helpful.
Stayed 9 nights in Dec 2025

10/10 Excellent

jason

Stayed 1 night in Dec 2025

10/10 Excellent

Tony D

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 5 nights in Jan 2026

8/10 Good

Jekaterina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location. Clean and decent room size. Very challenging to enjoy space on rooftop pools with lack of loungers available based off the room counts vs actual loungers
Stayed 3 nights in Dec 2025

6/10 Okay

Mikala

Liked: Staff & service
Loved the roof top pool! Room was nice but very basic. Staff were very attentive!
Stayed 8 nights in Dec 2025

2/10 Terrible

Scott

Stayed 4 nights in Dec 2025