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Aparthotel

El Dorado Royale, All & More Inclusive Adults Only

5.0 star property

Photo gallery for El Dorado Royale, All & More Inclusive Adults Only

SWIM UP JUNIOR SUITE | Balcony view
Property video
Reception
BEACH FRONT JUNIOR SUITE | Balcony view
Beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$667
includes taxes & fees
1 June - 2 June

Explore the area

View map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪6 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪6 min drive‬
  • Place, Paradise Beach
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for LUXURY JUNIOR SUITE - MORE INCLUSIVE

LUXURY JUNIOR SUITE - MORE INCLUSIVE

LUXURY JUNIOR SUITE - MORE INCLUSIVE

  • Park view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

  • Beach view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

In-room safe, desk, laptop workspace, blackout curtains

BEACH FRONT SWIM UP JUNIOR SUITE

  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT SWIM UP SUITE

In-room safe, desk, laptop workspace, blackout curtains

ROYAL RETREAT SWIM UP SUITE

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT JUNIOR SUITE

In-room safe, desk, laptop workspace, blackout curtains

ROYAL RETREAT JUNIOR SUITE

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ROYAL RETREAT BEACHFRONT SUITE

In-room safe, desk, laptop workspace, blackout curtains

ROYAL RETREAT BEACHFRONT SUITE

  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT DELUXE GARDEN SUITE

ROYAL RETREAT DELUXE GARDEN SUITE

ROYAL RETREAT DELUXE GARDEN SUITE

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

In-room safe, desk, laptop workspace, blackout curtains

Suite Junior

  • 57 sq m
  • Sleeps 3

View all photos for Double Suite with Garden View

In-room safe, desk, laptop workspace, blackout curtains

Double Suite with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 2

View all photos for Suite Premium

In-room safe, desk, laptop workspace, blackout curtains

Suite Premium

  • 55 sq m
  • Sleeps 2

View all photos for Suite Luxury

In-room safe, desk, laptop workspace, blackout curtains

Suite Luxury

  • 55 sq m
  • Sleeps 3

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at El Dorado Royale, All & More Inclusive Adults Only. You'll be 9.4 km (5.8 mi) from Maroma Beach and 27.1 km (16.9 mi) from Playacar Golf Club. Highlights at this all-inclusive aparthotel include 12 restaurants, 6 outdoor swimming pools and a full-service spa. .You can enjoy Smart televisions with cable channels, and each apartment features free WiFi, a separate bath and shower and free bottled water. Nice touches to enhance your stay include a jetted bath, a hydromassage showerhead and bathrobes. Room service, a ceiling fan and a safe are also available. .A day of pampering at Náay Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, LA CANTINA BAR, serves Mexican cuisine and is open for breakfast, lunch and dinner. KICK is the aparthotel's own bar. Spend the day at the private beach and enjoy the on-site nightclub, gym and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Playa del Carmen aparthotel include Puerto Morelos Town Square and Puerto Morelos Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive - 5.0 km
  • Playa Paraiso Golf Course - 6 min drive - 5.3 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 9 min drive - 10.2 km
  • Paradise Beach - 9 min drive - 6.7 km
  • Monumento Ruta de los Cenotes - 10 min drive - 10.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪El Cocotal - ‬2 min walk
  • ‪La Hacienda - ‬8 min drive
  • ‪Don Miquel - ‬10 min drive
  • ‪El Mar Y Tierra - ‬7 min drive
  • ‪Guacamaya Bar - ‬6 min walk

About this property

El Dorado Royale, All & More Inclusive Adults Only

El Dorado Royale, All & More Inclusive Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, All & More Inclusive Adults Only, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Nightclub
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with a safe and complimentary bottles of water. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Similar properties

Front of property
El Dorado Casitas Royale, All & More Inclusive - Adults Only
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 156 reviews
The price is NZ$755
includes taxes & fees
30 May - 31 May
El Dorado Casitas Royale, All & More Inclusive - Adults Only

Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch Smart TV with cable channels
  • Music library
  • Nightclub

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides
  • Safe

Things to do

  • Billiards/pool table
  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Humane treatment of captive wild animals
  • LED lighting
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

Property Registration Number 02451323

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive

El Dorado Royale Spa Resort Karisma All Inclusive

El Dorado Royale Spa Karisma Playa del Carmen

El Dorado Royale Spa Karisma

El Dorado Royale Spa Resort Karisma Playa del Carmen

El Dorado Royale Spa Karisma Gourmet All Inclusive

El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen

El Dorado Royale Gourmet All Inclusive Karisma

El Dorado Royale Gourmet All Inclusive Karisma Hotel

El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen

El Dorado Royale A Spa Resort by Karisma All Inclusive

El Dorado Royale A Spa Resort by Karisma

El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive

El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive

Dorado Royale A Spa By Karisma

Hotel El Dorado Royale, Gourmet All Inclusive by Karisma

El Dorado Royale Gourmet All Inclusive Karisma

El Dorado Royale A Spa Resort by Karisma All Inclusive

El Dorado Royale A Spa Resort by Karisma

El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive

El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive

Dorado Royale A Spa By Karisma

Hotel El Dorado Royale, Gourmet All Inclusive by Karisma

El Dorado Royale Gourmet All Inclusive by Karisma

El Dorado Royale A Spa Resort by Karisma All Inclusive

El Dorado Royale A Spa Resort by Karisma

El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive

El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive

Dorado Royale A Spa By Karisma

Frequently asked questions

Is parking available at El Dorado Royale, All & More Inclusive Adults Only?

Yep, El Dorado Royale, All & More Inclusive Adults Only has a free self car park and free valet parking.

How much does it cost to stay at El Dorado Royale, All & More Inclusive Adults Only?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at El Dorado Royale, All & More Inclusive Adults Only on 1 Jun 2026 start from NZ$667, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Dorado Royale, All & More Inclusive Adults Only?

The closest beach to El Dorado Royale, All & More Inclusive Adults Only is Maroma Beach (6.3 km).

Is there a spa on site at El Dorado Royale, All & More Inclusive Adults Only?

Yep, Náay Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and body treatments, as well as deep-tissue massages.

Does El Dorado Royale, All & More Inclusive Adults Only have a pool?

El Dorado Royale, All & More Inclusive Adults Only has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at El Dorado Royale, All & More Inclusive Adults Only?

This property features a private beach, as well as a jetted bath and a hydromassage showerhead.

What makes El Dorado Royale, All & More Inclusive Adults Only a romantic place to stay?

A hot tub and a private beach, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at El Dorado Royale, All & More Inclusive Adults Only.

Is El Dorado Royale, All & More Inclusive Adults Only family-friendly?

No, El Dorado Royale, All & More Inclusive Adults Only is an adults-only property.

Are there hot tubs in the rooms at El Dorado Royale, All & More Inclusive Adults Only?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at El Dorado Royale, All & More Inclusive Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at El Dorado Royale, All & More Inclusive Adults Only?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at El Dorado Royale, All & More Inclusive Adults Only?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at El Dorado Royale, All & More Inclusive Adults Only?

No, only service animals are allowed.

El Dorado Royale, All & More Inclusive Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 374 out of 626 reviews
Rating 8 - Good. 133 out of 626 reviews
Rating 6 - Okay. 72 out of 626 reviews
Rating 4 - Poor. 23 out of 626 reviews
Rating 2 - Terrible. 24 out of 626 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Carter

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! We will definitely be back!
Stayed 7 nights in Dec 2025

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all.amazing. Friendly and helpful. Our room was okay. We stayed in a junior suite. Our toilet did not flush great but aside from that the.rooms were clean, i bit beat up when uou look closely. Beds and pillows were exceptionally comfortabe. There are no smack stations set up so if you are hungry you need to go to a restaurant to eat. You have to prebook all dinner reservations. When we arrived on Tuesday we could not book anything until the Friday as theu were full everywhere else. We had to go to the one buffet that you do not require reservations for. The food was subpar. On Sunday there was no shuttle running from 6-9when ppl were going to eat. There were elderly ppl and folks with crutches et. Walking 1.5 km to the restraunt and back. They need more evenig entertainment considering they are 25 minutes from any towns to.walk around.
Stayed 7 nights in Jan 2026

6/10 Okay

Yvonne, Winnipeg

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The rooms are very clean, the staff are amazing the food was good. No beach due to massive concrete blocks making it un safe. If you want a pool chair you must be up by 6 am and go put your towel or something personal to keep it for when you are ready... Seriously 6:30 no chairs left. There's the Bali beds but $100usd per day. Poor signage very confusing to get around. Long lines to get into the restaurant, there's only 1 place to eat supper unless you are fortunate enough to get a reservation at one of their "supper spots" but all the best places that you want to try are booked unless you are there for 2 weeks if you go for 7 days half of them are booked before you get there. Won't go back.
Stayed 7 nights in Jan 2026

10/10 Excellent

Catherine

Stayed 9 nights in Jan 2026

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean and staff was friendly
Stayed 4 nights in Dec 2025

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was beautiful, but confusing to get around. Membership in their travel Program was their priority. We were only able to make dinner reservations for one of the five nights we were there. The more inclusive excursions were never offered and never explained.
Stayed 5 nights in Jan 2026

6/10 Okay

Alexis

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff were amazing. Food options were limited except for breakfast. We went to the sister resort for the steak house and it was awful. Beautiful view but not a lot of beach front. Nice and safe area.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marco Jerman

Stayed 4 nights in Jan 2026

8/10 Good

Tricia, Okotoks

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
4.5 overall. We’ve stayed at several resorts in the area so we have a good idea of what we like. El Dorado is a large property (we like) and there’s lots of walking (we also like). We would have preferred if the shuttle services (golf carts) were on a more regular schedule. The pools are not heated, so if the weather isn’t great be prepared for some cold water plunges! The staff were all incredible, save for the one Lomas excursions employee who was not overly friendly. Our biggest “complaint” is the food options: if you don’t reserve your dinners on day 1, you’re likely not getting in to the restaurants. The buffets are not great so you want to make sure you get in to the restaurants. Our faves: Habb (absolutely amazing Indian food), Wine Kitchen, Santa Fe. The pizza place is great too. Ricon is great for breakfast, not for dinner. For a resort of this size, we found the food options to be limited, especially for middle of the day/lunch options. Room service was great (really good burgers!!) but took over an hour most days. Make sure to do the Maroma Beach/catamaran tour that is part of their “all inclusive”. Speaking of “all inclusive” - this would be our second “complaint” - they pass off extras like their eco farm tour, bike tour, and Maroma beach tour as part of their “extra inclusive” package but at many other resorts these things are automatically part of their package, if not more (water toys/excursions for example).
Stayed 9 nights in Jan 2026

10/10 Excellent

Pavel, Praha

Liked: Cleanliness, property conditions & facilities
Absulutely perfect services, very friendly stuff, great drinks, easy transport.
Stayed 8 nights in Jan 2026

2/10 Terrible

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I would not recommend this resort! We stayed for the week of New Years 2026. The Youtube reviews were wrong and maybe paid off. To start out positive; The property itself is beautiful and spread out with about a mile of walkable paths along the beach. Our room was great and clean, one of the best showers I have even had the pleasure of using in my life, house keeping did a great job. Now for the negative: Service was cold and robotic, solely reactive, it felt like we had to beg to get anything. Calling anyone on property was a hassle, most of the time no one would pick up the phone. Also, room service, we would try and call to get food and no one would pick up so we would use their "app" to schedule food to be delivered. the food was consistently 30-60mins late and always cold. The restaurants were laughably bad, the japanese, steakhouse, italian, and buffet restaurant were all terrible. The pizza cabana by the pool was the only good meal we had at the property. The quality of food was worse than any chain restaurant. I actually laughed when I was served a sad grey steak at the steakhouse. The buffet is a lot smaller than the pictures make it seem and the food offering could be described as disjointed. Though if you enjoy soupy instant eggs and undercooked pork sausage for breakfast you will love it. I am running out of room to write more but will say our excursions with Lomas to Chichen Itza and Maroma Beach were great! Staff was excellent and food was great!
Stayed 5 nights in Dec 2025

10/10 Excellent

Vanezza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an absolutely incredible stay at this El Dorado Royale and couldn’t have chosen a better place to celebrate our honeymoon. From start to finish, everything exceeded our expectations, and the staff truly went above and beyond to make us feel special every single day. Itzel at the Cocotal restaurant was so warm, friendly, and welcoming — she always greeted us with a smile and made every meal even more enjoyable. At the pool, Benjamin and Luis were hands-down some of the best bartenders we’ve ever had — fun, energetic, and always keeping the atmosphere lively while making amazing drinks. Cleo, the bartender by the beach, was fantastic and always made sure we were refreshed while enjoying the ocean views. Our room was impeccably clean every day thanks to Estella from room service — we truly appreciated the care and attention she put into making our stay comfortable. Dining was a highlight of our trip. Sergio at the pizza restaurant was incredibly kind and attentive, and Victor at the Santa Fe Restaurant provided outstanding service. A huge shout-out to Roberto at the Cocotal restaurant — he was always happy, professional, and genuinely attentive, making us feel like valued guests every time we saw him. Overall, we were beyond happy with our experience. The service, atmosphere, and attention to detail made our honeymoon unforgettable. We would 100% recommend this resort to anyone looking for a relaxing, fun, and memorable vacation, and we can’t wait to come back again!
Stayed 13 nights in Jan 2026

8/10 Good

Karen

Stayed 4 nights in Jan 2026

10/10 Excellent

Colinda, Shaughnessy

Stayed 10 nights in Jan 2026

8/10 Good

Melody Ann

Liked: Cleanliness, amenities, property conditions & facilities
The entire facility was well kept & clean, as well as our room. The whole staff was friendly and helpful but the Concierges could be a little pushy. They really want you to do a property tour and join their membership. They even do it as you’re leaving. The bars were well stocked with great bartenders. The beach needs a lot of updating to be more usable and there were no loungers. We had to go to a beach club off site for good swimming & snorkeling. The resort is aware and offered that as a free excursion. The food was just average and restaurants are very spread out. They need an evening buffet on the adult side. We struggled to get shuttles and that was a 15 minute walk. Over all it was a nice get away.
Stayed 5 nights in Jan 2026

4/10 Poor

Christina

Disliked: Cleanliness, property conditions & facilities
Not worth the money. You can stay at a lot nicer properties for the same price. We had 6 people and booked 3 rooms. Cons: Front desk is rude & unprofessional especially Maria & Sergio. Rooms have mold growing on the walls, headboards, etc. 2 of the 3 rooms smelled. One of mold and one of sewer. 2 of 3 rooms had no working phone. Room service is absolutely terrible. 1+ hrs to get food. Often not bringing it at all. Hotel just isn’t being maintained. Pool chairs old and uncomfortable. Pros: Nice night life & entertainment.
Stayed 9 nights in Dec 2025

6/10 Okay

Suzanne Jean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is huge! 3 resorts in one so was busy and spread out. Sometimes all the cabanas would be taken before 8am and you had to reserve some or pay or was first come first serve. Was unclear on process. Some of the restaurants were 30 + min walk from our room. Transportation (go carts) was every 15 min and then sometimes would be full at dinner hour. The beach is narrow and cannot be accessed for swimming due to coral and huge cement blocks/structures placed there to protect the coral reef. If you want to swim in pools then this is the place as there are many pools to choose from but if u want to swim in the ocean then you must go to Maroma beach (rated top 10 beaches in the world 20 min by bus away was included and exceptional). I didnt like that the advertising implied that it was a great ocean swimming resort when it wasnt and you couldn't walk along the full stretch of the beach ( interrupted by structures , too narrow etc) . The food was superior and staff awesome, very attentive and helpful. Room was very clean, beds, pillows were very comfortable. Towels fluffy and plentiful. I would go back but only if i could go to Maroma beach more than once included with package.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ross

Liked: Cleanliness
Had a great trip a very beautiful spot
Stayed 7 nights in Nov 2025

8/10 Good

rachel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2025

6/10 Okay

Karin

Travelled with family
Liked: Cleanliness, amenities
Location by the ocean was beautiful. We had swim up balcony that was great.
Stayed 5 nights in Dec 2025

6/10 Okay

elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was friendly and room was nice. Getting dinner reservations was an issue the entire stay, as well as getting a pool chair. Food was ok. I've been to another el dorado location (maroma) and i think ill stick to that one from now on.
Stayed 6 nights in Dec 2025

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, loved swim up room, beautiful property, polite and attentive staff.
Stayed 6 nights in Dec 2025

4/10 Poor

Alok

Travelled with family
Disliked: Cleanliness, amenities
The resort did not meet our expectations: Lomas Travel was lousy so we booked a private taxi, the food was below average, service was generally good, but some front desk workers were rude, lacked empathy and basically did not care! I would never stay here again!
Stayed 1 night in Dec 2025

6/10 Okay

Canon

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice. Difficult to get dinner reservations Steakhouse was terrible
Stayed 3 nights in Dec 2025

10/10 Excellent

Bradley

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, it was quiet and not overcrowded, very good experience.
Stayed 5 nights in Dec 2025