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Aparthotel

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

5.0 star property
Adults-only beachfront aparthotel with 6 outdoor pools

Photo gallery for El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Property preview
Exterior
Exterior
Snack bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
The current price is NZ$773
includes taxes & fees
27 Jan - 28 Jan 2026

Explore the area

View map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪9 min drive‬
  • Place, Paradise Beach
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪61 min drive‬

Room options

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 56 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 55 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 55 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

BEACH FRONT SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 55 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER LUXURY JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Jetted bath
Separate bath and shower
  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL SUITE

ROYAL SUITE

ROYAL SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Free minibar, desk, laptop workspace, blackout curtains

Suite Junior

  • 57 sq m
  • Sleeps 3

View all photos for Double Suite with Garden View

Free minibar, desk, laptop workspace, blackout curtains

Double Suite with Garden View

  • 55 sq m
  • Sleeps 2

View all photos for Suite Premium

Free minibar, desk, laptop workspace, blackout curtains

Suite Premium

  • 55 sq m
  • Sleeps 2

View all photos for Suite Luxury

Free minibar, desk, laptop workspace, blackout curtains

Suite Luxury

  • 55 sq m
  • Sleeps 3

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only. You'll be 9.4 km (5.8 mi) from Maroma Beach and 27.1 km (16.9 mi) from Playacar Golf Club. Highlights at this all-inclusive aparthotel include 12 restaurants, 6 outdoor swimming pools and a full-service spa. .You can enjoy Smart televisions with cable channels, and each apartment features free WiFi, a separate bath and shower and a hairdryer. The minibar provides free refreshments, and room service is also available. Nice touches to enhance your stay include a jetted bath, a hydromassage showerhead and bathrobes. A desk, a wardrobe or cupboard and a phone are also available. .A day of pampering at Náay Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, LA CANTINA BAR, serves Mexican cuisine and is open for breakfast, lunch and dinner. KICK is the aparthotel's own bar. Spend the day at the private beach and enjoy the on-site gym and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also free valet parking, along with the convenience of a free airport shuttle. .Attractions within a 20-minute drive of this 5-property class Playa del Carmen aparthotel include Puerto Morelos Town Square and Puerto Morelos Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 5.0 km
  • Playa Paraiso Golf Course - 9 min drive - 5.3 km
  • Nicklaus Design Golf Course - 11 min drive - 4.6 km
  • Paradise Beach - 12 min drive - 5.3 km
  • Maroma Beach - 20 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬7 min drive
  • ‪Don Miquel - ‬10 min drive
  • ‪La Hacienda - ‬8 min drive
  • ‪El Cocotal - ‬2 min walk
  • ‪Sports & Music Bar - ‬10 min drive

About this property

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

Adults-only beachfront aparthotel with 6 outdoor pools
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with free minibar items and complimentary bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

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El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only
  • On private beach
  • Pool
  • All-inclusive
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4.3 out of 5, Excellent, 134 reviews
The price is NZ$1,008
includes taxes & fees
4 Jan - 5 Jan 2026
El Dorado Casitas Royale, Catamaran, Cenote, All & More Inclusive - Adults Only

Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Daily housekeeping
  • Electrical adapters
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

Property Registration Number 02451323

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

Is parking available at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Yep, El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only has a free self car park and free valet parking.

How much does it cost to stay at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

As of 27 Dec 2025, prices found for a 1-night stay for 2 adults at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only on 27 Jan 2026 start from NZ$772.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

The closest beach to El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is Maroma Beach (6.3 km).

Is there a spa on site at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Yep, Náay Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and body treatments, as well as deep-tissue massages.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a pool?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

This property features a private beach, as well as a jetted bath and a hydromassage showerhead.

What makes El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only a romantic place to stay?

A hot tub and a private beach, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only.

Is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only family-friendly?

No, El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is an adults-only property.

Are there hot tubs in the rooms at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

No, only service animals are allowed.

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 340 out of 552 reviews
Rating 8 - Good. 115 out of 552 reviews
Rating 6 - Okay. 56 out of 552 reviews
Rating 4 - Poor. 20 out of 552 reviews
Rating 2 - Terrible. 21 out of 552 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this resort was amazing and clean
Stayed 3 nights in Sep 2025

2/10 Terrible

James Allan

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael, yonkers

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent.
Stayed 3 nights in Sep 2025

10/10 Excellent

Eric, ATASCOSA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had an amazing stay. The resort is absolutely beautiful and never felt crowded. We had a beachfront swim-up room with a gorgeous view, and it was the perfect way to relax. The staff is extremely friendly and helpful, always made us feel welcome. The beach itself wasn’t the best because of the seaweed (a common issue across the area), but the resort handled it and everything else wonderfully. The property is large and spread out—it feels like a mile from one end to the other—but the constant shuttle service with golf carts makes it easy to get around. We never had to wait more than a minute or two. Overall, a fantastic experience. Highly recommend for anyone looking for a relaxing, beautiful getaway with excellent service!
Stayed 4 nights in Sep 2025

10/10 Excellent

Paola

Travelled with partner
Liked: Cleanliness, property conditions & facilities
For it being our first time it was amazing
Stayed 4 nights in Aug 2025

6/10 Okay

Honey

Travelled with partner
Nice Spanish décor but dated. Had a swim up room and the pool was very old and there was a lot of cleaning that needed to be done with the sand dirt and bugs.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful trip this past July. Highly recommend
Stayed 5 nights in Jul 2025

8/10 Good

Sara

Stayed 4 nights in Jun 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Great amenities
Stayed 4 nights in May 2025

10/10 Excellent

Benito

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Jadwiga, Brandon

Travelled with partner
Pros: The food was very tasty and nicely presented. Good golf cart service around the resort. Good waiters and bartenders in all restaurant and bars. Good housekeeping. The resort area is very nice. Cons: The lazy river is short, very narrow, and shallow. Very limited bar service by swim-up rooms. No mats for swimming in the pool (bring you own). Both room keys stopped working in mid-stay. In restaurants, reservations are required for the entire stay in advance (restaurants were 60% empty). The breakfast buffet is very small. Coconuts are falling from palm trees onto the paths. The beach is rocky and not suitable for swimming. Nobody cleans up the front of the swim up rooms (animal s…t has been lying around all week).
Stayed 7 nights in Aug 2025

8/10 Good

Xenia

Liked: Cleanliness, property conditions & facilities
I did not like the fact that its beaches are covered in seaweed. You cannot go swimming at all, you must go outside the resort. They do have swimming pools though
Stayed 4 nights in Aug 2025

6/10 Okay

Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice however we wasn’t told you have to make reservations to eat anywhere. Also there is no beach and the property was at 20% capacity so it seemed deserted.
Stayed 3 nights in Aug 2025

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My husband and I went to celebrate our 20th anniversary after honeymooning here 20 years prior. I sent an email prior to arrival and not a single thing was done to recognize this celebration. We were met with a hard sell on attending a sales 90 minute presentation in exchange for a candlelight dinner and 25 minute massages. While we agreed at first we decided not to do this and the salesperson was reluctant to accept our decision. Once he did, he was done with us and any part of him helping us with dinner reservations or anything was done. The staff are all lovely and kind but communication is lacking. We were told if we walked down the property there would be ocean access which was untrue. The entire beachfront area had red flags and huge cement blocks in the swimming area. There were a few areas we were able to get in the water but it was rocky and hard to get to a part that was nice. When we asked staff about the ocean we were given many different answers. Food was great for an all inclusive and the drinks, especially at the martini bar were great. There was a push to do a catamaran trip that is included but at one point expressed to us that it was part of the sales incentive. After being at many all inclusive in the area we were left disappointed by the activities with regard to daytime entertainment. The evening entertainment was good and nightlife at Guacamayas fun 2 of the 3 nights. The resort itself was very clean but the pool was hot and there were dead bees.
Cement blocks in ocean
Red flags all along the beach.
Stayed 3 nights in Aug 2025

6/10 Okay

Carlos, Pontiac

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is nice, quiet and clean. Lots of pools and bars. But when I got there concierge asked where did we booked our stay, I told him Expedia. After I did spa and I had to pay at checkout I mention that I get $100 spa credit thru Expedia and they said it was only on 80 minutes massage and not on the 50 minutes, so I got no credit on that, so communication is 0. Resort offers the catamaran, jet skies etc… so I reserved the maroma beach brunch catamaran and jet skies and when we got there, they said the jet skies where sold out. But thru out the day those jet skies where barely used. They offer a service but they don’t want to provide it. Our second day we went to make our reservations with our concierge and I asked her where do we leave the dirty dishes from room service and she said leave them inside because there’s animals and they’ll make a mess. So the day before check out we ordered room service in the afternoon, and when we got back to the room at night the dishes were outside on a wall and the animals dropped them to the ground. I do not know who would do that since room had already been cleaned that day, we brought them in and left them inside. My guess was they wanted the dishes to get all broken and not give my deposit back since is $500 usd. I’m just putting this out here bc it looked like it was some kind of scam…. So beware on that.
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The service was exceptional!
Stayed 6 nights in Aug 2025

8/10 Good

Esmeralda

Liked: Cleanliness, amenities
Having more food options, such as an all day open buffer would be great without a scheduled timing.
Stayed 3 nights in Aug 2025

10/10 Excellent

CHANCE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wish there were a few more activities but otherwise great
Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica Castro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love que quite and the dinning options
Stayed 5 nights in Aug 2025

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent. Employees need to be more informed on location of restaurants, and time of their service. Drivers should be more friendly and stop when need ( we tried a couple of times to get a ride and they ignored us) Very disappointed after checking out, can't remember the females name, she was offering a coupon for next visit, my husband asked several times about giving him an estimate if we stay 3 more days, she kept going back to the coupon. We told her we were not interested and she just walked away.
Stayed 8 nights in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
The resort was nothing short of amazing! Very nice. I loved everything about this place. Already planning to go back. Celestino @ Cocotal Restaurant was amazing Francisco the Bellman - Amazing Juan @ the Martini Bar - Amazing Kung Pao Restaurant @ Casita 5stars The Chef Market @ Generations 5stars
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing guest service
Stayed 4 nights in Aug 2025

10/10 Excellent

MILISSA, GARIBALDI HIGHLANDS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We celebrated our 20th anniversary here and the staff made us feel special. Beautiful grounds, spotless rooms, and delicious food. From the airport shuttle that they provide to resort staff, we were taken care of with exceptional service and care. We left relaxed and are already planning our return trip!
Stayed 3 nights in Aug 2025