6/10 Okay
Gina R
Travelled with group
15 Nov 2025
Liked: Cleanliness
Disliked: Amenities
Staff was accommodating and friendly. Everything everywhere was very clean.
A couple things-
The property is still being renovated, the website states renovations are complete.
Website also states there are 9 restaurants, a deli, snacks, 12 pools, 4 hot tubs and an indoor pool- amongst other amenities that were nowhere to be found.
There are Mexican raccoons EVERYWHERE. They broke into our room, ate our food.
There are 4 restaurants- we saw no indoor pool, hot tubs, nightclub, deli, snacks and about 6 pools.
Disliked- the concierge (whom I believe is the link to Expedia) pressured us to attend a presentation, every time we saw him!
A second concierge refused to book our complimentary spa services because we wouldn’t agree to attend!
I was told initially that I’d receive a spa service of my choice for 2 and upon attempting to book was told I had to attend said presentation and the spa service was a 5 or 10 minute hand massage and could only be booked at 10am - if available. Needless to say, we received no spa service.
Finally our flights changed so we arrived a day later and had to book an additional night and Expedia charged an astronomical price, and refused to give ANY credit from the first night which we missed. I was told I’d receive a refund of 50% of a night— I have not received anything.
Gina R
Stayed 4 nights in Nov 2025
