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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas
Creator video - submitted by Alyssa Knight Studio
Exterior
Exterior
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
The current price is NZ$494
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

Family Club Pool Access

  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

Family Club Deluxe

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Deluxe Room, Garden View

8.0 out of 10
Very good
(215 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(28 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Platinum Suite

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Laguna Villa Suite

9.4 out of 10
Exceptional
(12 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Grand Riviera Princess - All Inclusive . You'll be 2 km (1.2 mi) from Playa Xcalacoco and 2.2 km (1.4 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive property include 10 restaurants, 12 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The buffet restaurant, Buffet Verde, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and free water park. Other amenities include an indoor swimming pool, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7 AM and 11:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Playa del Carmen property, attractions include Quinta Avenida and El Camaleón Mayakoba Golf Course.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 5 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 7.1 km
  • Maroma Beach - 16 min drive - 13.7 km
  • Xcaret Eco Theme Park - 21 min drive - 17.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Fresco Bar - ‬18 min walk
  • ‪El Beso Pool Bar - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Riviera Princess - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 15 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 15 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq. m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and a safe. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (5,425 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 10 February 2026 to 26 April 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

What is the cancellation policy at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Riviera Princess - All Inclusive ?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on 6 Apr 2026 start from NZ$494, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Riviera Princess - All Inclusive ?

Yep, Grand Riviera Princess - All Inclusive has a free self car park.

Are there any beaches close to Grand Riviera Princess - All Inclusive ?

The closest beach to Grand Riviera Princess - All Inclusive is Playa del Carmen Main Beach (6.1 km).

Is there a spa on site at Grand Riviera Princess - All Inclusive ?

Yep, there is an onsite spa at Grand Riviera Princess - All Inclusive . It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Grand Riviera Princess - All Inclusive have a pool?

Yep, and guests love it! Take your pick from 12 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Grand Riviera Princess - All Inclusive ?

Grand Riviera Princess - All Inclusive features 2 beach bars, 12 outdoor pools and a full-service spa.

What makes Grand Riviera Princess - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Riviera Princess - All Inclusive .

Is Grand Riviera Princess - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Riviera Princess - All Inclusive is a hit with families.

Does Grand Riviera Princess - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Grand Riviera Princess - All Inclusive ?

No, Grand Riviera Princess - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Riviera Princess - All Inclusive ?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 15 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Riviera Princess - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Riviera Princess - All Inclusive ?

No, pets are not allowed.

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2125 out of 4409 reviews
Rating 8 - Good. 1066 out of 4409 reviews
Rating 6 - Okay. 626 out of 4409 reviews
Rating 4 - Poor. 288 out of 4409 reviews
Rating 2 - Terrible. 304 out of 4409 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Shiva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 5 nights in Dec 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautifully maintained and the rooms were very comfortable and clean! Staying at this hotel certainly made our trip feel like a vacation where we could relax and breathe.
Stayed 2 nights in Dec 2025

10/10 Excellent

Claribel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Nov 2025

8/10 Good

Keva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and the room was lovely and clean. Lovely layout and place to be for a holiday.
Stayed 5 nights in Dec 2025

6/10 Okay

Jenny, Longmont

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff were moderately friendly. There was no hotel shuttle available, which is a common service for many resorts. ATM was out of service. We were told the restaurants were fully booked but they could “add a table” if we purchased a bottle of champagne or a lobster for the dinner. The pool bar was way understaffed with only one bar tender.
Stayed 4 nights in Dec 2025

10/10 Excellent

marcio busi da

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Glad i picked. Cannot go wrong with fantastic new rooms and overall cleanliness all around.
Stayed 3 nights in Dec 2025

6/10 Okay

Frederick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was good just to lay wild animals running around an climbing on to people’s porches
Stayed 3 nights in Oct 2025

8/10 Good

Thomas

Stayed 8 nights in Dec 2025

10/10 Excellent

Reema

Stayed 4 nights in Dec 2025

6/10 Okay

Ruben

Stayed 4 nights in Dec 2025

10/10 Excellent

Teri Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the swim up pools, but they were closed after our second day there for construction. Resort was amazing, staff were fabulous. We will be returning when the construction is complete.
Stayed 7 nights in Nov 2025

10/10 Excellent

Emily Elizabeth

Stayed 4 nights in Dec 2025

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth time here. Enjoyed our holiday and swim out room.
Stayed 9 nights in Dec 2025

6/10 Okay

Kristina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall property is beautiful and well maintained. Staff very friendly. Food ok. However, I barely slept for the entire vacation based on a few factors. Even though we were on the top floor the VERY LOUD noise from other guests dragging chairs around their rooms kept us awake. Easy remedy by putting felt or something on the bottom of the legs of these chairs. We were also kept awake by doors constantly slamming at the other rooms. This could easily be remedied by "soft close" mechanisms on these doors. Overall I wouldn't return based on 7 days of very little sleep due to these very simple fixes that had been missed. Also felt there were far too few places to hang wet items in the room and our shower leaked and created dangerous puddles on the tile in the bathroom which could have easily caused a very deadly fall. A few thoughtful improvements would make this resort a far more enjoyable experience all around.
Stayed 7 nights in Dec 2025

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing, this was our 3rd time at the resort. Love the new upgrades, the kids loved the new water slides. The beach was upkept and clean. Pool was in decent condition, it's showing it's age but overall it was good.
Stayed 10 nights in Dec 2025

6/10 Okay

Chantel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I would like to say the stay was amazing but the start and finish wasn’t great. I booked this trip to celebrate my birthday and by my surprise an engagement. when we arrived to the hotel our room wasn’t ready. When we were able to check in we paid and filled out all the paper work just to be told at the end our room has 2 double beds! I am 5’7 and my fiancé is 6’2. when asked why we didn’t geta king we were advised they didn’t have availability and the only way to get one is if we paid for an upgrade. there was no further accommodation. We decided not to make a big deal of the bed size. the room was nice and newly renovated. the staff was amazing! the food was good and we appreciated the different options. On the day before we left we decided to go off the resort and was out of the room majority of the day. We got back around dinner time showered and changed for dinner. the room didn’t appear to be serviced while we were gone. When we returned and begin to pack for our early departure the next morning we noticed my fiancés prada sunglasses were missing. we also figured out we were in a joint room where the other room only had access to lock the joining door. We reported the missing glasses to the concierge desk and they advised they will have to call housekeeping and see if it’s in the lost and found. No report was taken. The glasses are still missing and haven’t received anything from the hotel since check out !
Stayed 4 nights in Dec 2025

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were very friendly. The food was delicious. I loved my room where I could walk out into the pool anytime. I’ll be coming back again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Noemi, Norwalk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Roark, Davenport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was always clean
Stayed 7 nights in Dec 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Staff very courteous and professional
Stayed 3 nights in Dec 2025

10/10 Excellent

Pedro

Everything was great clean room beautiful room the hotel is beautiful and the food is great 😃
Stayed 6 nights in Dec 2025

10/10 Excellent

Dipanjan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms, staffs, services everything was great...
Stayed 5 nights in Dec 2025

8/10 Good

Natalya A

Liked: Cleanliness, amenities, property conditions & facilities
I am satisfied with my stay at this resort, the rooms are clean after renovation, the staff is friendly, if you need anything, they always respond to your requests.

10/10 Excellent

Bernice Linette

Stayed 6 nights in Dec 2025

10/10 Excellent

Gino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was enjoyable. Martin is the man. Good to see him twice already
Stayed 4 nights in Dec 2025