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Hacienda Real

Property class: 3.5

Photo gallery for Hacienda Real

Outdoor pool
Exterior
Deluxe Room, 2 Queen Beds
Exterior
Beach

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬

Room options

Standard Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • Free Wi-Fi

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About the area

Playa del Carmen

A family-friendly stay in the heart of Playa del Carmen awaits you at Hacienda Real. Within steps you'll find Quinta Avenida and Playa del Carmen Main Beach within a 10-minute stroll. Highlights at this hotel include a restaurant and an outdoor swimming pool. .This business-friendly hotel offers a 24-hour front desk, limo/town car service and express check-in. Added amenities include a coffee shop/cafe, express check-out and free newspapers in the lobby. There's also the convenience of an airport shuttle. .Within a 15-minute walk of this 3.5-property class Downtown Playa del Carmen hotel, attractions include Playacar Beach and Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Calle 12 - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Central Square - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪Aldo's - ‬5 min walk
  • ‪Aldea Corazón - ‬4 min walk

About this property

Hacienda Real

There's a restaurant on site, as well as a coffee shop/cafe. Meeting rooms and limo/town car service are available. An airport shuttle at scheduled times is available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hacienda Real.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2008
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Hacienda Real offers 58 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 25-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorised watercraft
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Cot
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 25-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hacienda Real?

Hacienda Real offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hacienda Real?

Yep, Hacienda Real is a short 8-minute walk from Playa del Carmen Main Beach. Fun beach activities include windsurfing, parasailing and kayaking.

Does Hacienda Real have a pool?

Hacienda Real has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Hacienda Real family-friendly?

You bet! With amenities such as an outdoor pool, as well as childcare services in the guestrooms, it's no surprise that Hacienda Real is a hit with families.

Is there a free airport shuttle available at Hacienda Real?

No, but there's an airport shuttle at scheduled times for a fee.

Is there a bar or restaurant at Hacienda Real?

Yep, you can grab a meal at Hacienda Real's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hacienda Real?

Check-in begins at 3 PM. Check-out time is noon.

Hacienda Real Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 169 out of 446 reviews
Rating 8 - Good. 176 out of 446 reviews
Rating 6 - Okay. 64 out of 446 reviews
Rating 4 - Poor. 21 out of 446 reviews
Rating 2 - Terrible. 16 out of 446 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Verified review

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Verified review

8/10 Good

Traveller

Liked: Cleanliness, staff & service, room comfort

Stopover

Spent one night before travelling to Cozumel. Been here before, like the place, it's clean and friendly. The pool is great!
Verified review

10/10 Excellent

Tyrell G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel and Location

We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.
Verified review

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, room comfort

Ich würde wieder hinfahren!

Wir hatten ein wunderschönes Zimmer zum Innenhof mit zwei großen Doppelbetten - und das Dank Angebot für rund 80€. Ausgewiesener Tagespreis an der Rezeption war 180€/Nacht. Es gibt auch Zimmer zur Straße, die sind dann sicher laut, unseres war angenehm.
Verified review

10/10 Excellent

Teags

Liked: Cleanliness, staff & service

Great spot

Everything was great except I had the street view room and the rooms are not soundproof what so ever.
Verified review

10/10 Excellent

mma5

Liked: Cleanliness, staff & service, room comfort

Couple Trip

The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.
Verified review

6/10 Okay

Gunabugs

Liked: Cleanliness, staff & service, room comfort

Hotel

My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings
Verified review

10/10 Excellent

Tanya H.

Liked: Cleanliness, staff & service, room comfort

Awesome Family Trip

Excellent location, friendly staff and very clean!
Verified review

6/10 Okay

Alvaro M.

Liked: Staff & service
Disliked: Cleanliness

ok

Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.
Verified review

6/10 Okay

Jonathan S.

Liked: Cleanliness, staff & service, room comfort

1st timer

The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.
Verified review

8/10 Good

Paul G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel

Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.
Verified review

10/10 Excellent

israel m.

Liked: Cleanliness, staff & service, room comfort

close to everything

this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.
Verified review

10/10 Excellent

rafael r.

Liked: Cleanliness, staff & service, room comfort

great family time

nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon
Verified review

2/10 Terrible

Jens

Liked: Cleanliness, staff & service, room comfort

good location, nice hotel, but unbearable noise from the bar next door

The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.
Verified review

6/10 Okay

Diego

Liked: Staff & service
Disliked: Room comfort

Hotel close to the beach, hotel staff wonderful

Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!
Verified review

8/10 Good

DeeO

Liked: Cleanliness, staff & service, room comfort

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!
Verified review

10/10 Excellent

Evelyn H.

Liked: Cleanliness, staff & service, room comfort

Wonderful family vacation!

Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!
Verified review

10/10 Excellent

Marcos M.

Liked: Cleanliness, staff & service, room comfort

awesome trip

Hotel was clean and close to everything. We will be back soon
Verified review

8/10 Good

Patrick B.

Liked: Cleanliness, staff & service, room comfort

Great stay

We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality
Verified review

10/10 Excellent

Traveller

Liked: Cleanliness, staff & service, room comfort

We really recommend

The location of the hotel is great, everything is nearby, few blocks from the beach! Staff is really nice and friendly, no complains at all. I totally recommend this hotel, it's worth the money.
Verified review

10/10 Excellent

Sherry K.

Liked: Cleanliness, staff & service, room comfort

Very pleased

Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.
Verified review

6/10 Okay

Uwe F.

Liked: Cleanliness

nettes leider lautes Hotel nah am Strand

Das Hotel liegt direkt in der Stadt und nah am Strand. Es ist alles zu Fuß erreichbar...leider ist es Nachts unsagbar laut und ohne Ohropax kann man nicht schlafen!
Verified review

8/10 Good

kevin h.

Liked: Cleanliness, staff & service, room comfort

vacation

Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.

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