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Hotel Cielo

3.5 star property
Beach hotel with rooftop terrace and spa services

Photo gallery for Hotel Cielo

In-room safe, individually decorated, individually furnished, desk
View from property
Pet-friendly
Terrace/patio
Archery

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

View map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room)

Double Room (Double Interior Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

In-room safe, individually decorated, individually furnished, desk

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Grand Family Room, Balcony

In-room safe, individually decorated, individually furnished, desk

Grand Family Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

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About the area

Playa del Carmen

Hotel Cielo places you in the centre of Playa del Carmen, steps from Quinta Avenida and within a short 5-minute stroll of Playa del Carmen Main Beach. Highlights at this beach hotel include a restaurant and in-room free WiFi. .A pampering day can include deep-tissue massages and Swedish massages. The family restaurant, Carboncitos, is open for breakfast, lunch and dinner. Plus you'll find free Wi-Fi in public areas, a rooftop terrace and concierge services. Each morning cooked-to-order breakfast is served between 7:30 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Karen's - ‬1 min walk
  • ‪Carboncitos - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Los Tapetes - ‬1 min walk
  • ‪Las Hijas De La Tostada - ‬1 min walk

About this property

Hotel Cielo

Beach hotel with rooftop terrace and spa services
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A rooftop terrace, spa services, and multilingual staff are also featured at Hotel Cielo. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 18 guestrooms or units
  • 3 levels
  • 2 buildings
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Dining venue
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and free toiletries. This individually decorated and furnished accommodation includes desks. Televisions come with digital channels and Netflix.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 250 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 200 to 400 for adults and MXN 150 to 300 for children
  • A restaurant

Restaurants on site

  • Carboncitos

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Paper towels
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults and MXN 150.00 to 300.00 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (return), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Cielo?

Hotel Cielo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Cielo?

Yep, Hotel Cielo is a short 3-minute walk from Playa del Carmen Main Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Hotel Cielo?

There's no onsite spa, but this property does offer services like sports massages.

Does Hotel Cielo serve breakfast?

Yeah, cooked-to-order brekkie is offered daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Cielo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Cielo?

Yep, you can grab a meal at Hotel Cielo's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Cielo?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Cielo?

No, pets are not allowed.

Hotel Cielo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 324 reviews
Rating 8 - Good. 108 out of 324 reviews
Rating 6 - Okay. 35 out of 324 reviews
Rating 4 - Poor. 9 out of 324 reviews
Rating 2 - Terrible. 5 out of 324 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service
We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gladys

Travelled with partner
Liked: Amenities
Great locqtion great hotel convenience so close to 5 avenue
Stayed 1 night in Jul 2025

8/10 Good

SANDRA

Liked: Cleanliness, amenities
Liked the property overall had all the needed amenities just wished it had a mini fridge
Stayed 5 nights in Jul 2025

10/10 Excellent

Mable

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Lorena, Salinas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant across the way was way too loud.
Stayed 2 nights in Jun 2025

6/10 Okay

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.
Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is great one block to the beach! It is safe! Close to stores and restaurants!
Stayed 7 nights in May 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome & location was great! Will come back!
Stayed 1 night in Mar 2025

10/10 Excellent

Lyane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.
Stayed 6 nights in Mar 2025

10/10 Excellent

Camila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 6 nights in Mar 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Rosalind

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feb 2025

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.
Stayed 10 nights in Feb 2025

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

carmela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this Hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

zev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.
Stayed 3 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Mitzi

Travelled with partner
Liked: Amenities
Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Stayed 3 nights in Jan 2025

6/10 Okay

cory

Liked: Staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Faramarz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a good neighborhood with easy access to the beach
Stayed 4 nights in Dec 2024

10/10 Excellent

Marissa

Stayed 3 nights in Dec 2024

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!
Stayed 3 nights in Dec 2024