Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property
Adults-only beachfront property with 15 outdoor pools

Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Water park
Property preview
Restaurant
Suite Ocean Front Adults | View from room
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
The current price is NZ$1,647
includes taxes & fees
10 Dec - 11 Dec

Explore the area

View map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xcaret Eco Theme Park
    ‪14 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Place, Ferry to Cozumel
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite, Oceanfront

8.8 out of 10
Excellent
(14 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite River

9.0 out of 10
Wonderful
(116 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 Queen Bed

Suite Ocean View

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Swim Up Ocean Front

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Swim Up Garden

9.0 out of 10
Wonderful
(30 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite River Spa

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Suite Garden Spa Adults

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite (Garden)

9.0 out of 10
Wonderful
(82 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite River Adults

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

Junior Suite Oceanfront Adults

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Swim Up Ocean Front Adults

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Suite Ocean Front Adults

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Junior Suite SPA

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only . Within a 30-minute stroll, you'll find Xenses Park and Xcaret Eco Theme Park. Highlights at this beachfront property include 10 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. With 12 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and Turkish bath/hammam. 26372 square feet (2450 square metres) of event facilities include a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a steam room and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and noon. There's also free valet parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this 5-property class Playa del Carmen property include Xplor Theme Park and Ferry to Cozumel.

What's nearby

  • Xcaret Eco Theme Park - 14 min walk - 1.2 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km
  • Playa del Carmen Main Beach - 12 min drive - 11.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬2 min walk
  • ‪Arriba Baja - ‬5 min drive
  • ‪The Buffete - ‬8 min walk
  • ‪Costero - ‬4 min drive
  • ‪Mercado de la Merced - ‬3 min drive

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Adults-only beachfront property with 15 outdoor pools
Some rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This luxury property also offers a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 900 guestrooms or units
  • 10 dining venues
  • 3 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 26372 sq ft of conference space
  • 2450 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arenal
  • Chino Poblano
  • Encanta
  • Mercado San Juan
  • Ta Xhido

Things to do

  • 15 outdoor pools
  • Art gallery
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Shopping centre
  • Snorkelling
  • Steam room
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (26,372 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a river
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 9 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only on 10 Dec 2025 start from NZ$1,647.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only has a free self car park and free valet parking.

Are there any beaches close to Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

The closest beach to Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is Playa del Carmen Main Beach (7 km).

Is there a spa on site at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, there is an onsite spa at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only . It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only have a pool?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only has 15 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only features 15 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only .

Is Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only family-friendly?

No, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only is an adults-only property.

Does Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only serve breakfast?

Yep, free buffet brekkie is available daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Yep, Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only has 10 restaurants.

What time are check-in & check-out at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only ?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1123 out of 1436 reviews
Rating 8 - Good. 146 out of 1436 reviews
Rating 6 - Okay. 72 out of 1436 reviews
Rating 4 - Poor. 45 out of 1436 reviews
Rating 2 - Terrible. 50 out of 1436 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

zhoan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say. This was my first visit to Mexico, and we we're very hesitant on where to stay. Im so glad we booked it with Xcaret. The food was TOP TIER. From buffet food to fine dining, everything was absolutely yummy and well serviced. The staff is amazing and kind and helpful. Not only at the resort, the staff in the parks, tour guides and beyond was wonderful. YOU WILL NOT REGRET booking here.
Cantina Vi Ai Py
Kibi kibi
Stayed 5 nights in Aug 2025

6/10 Okay

Juan carlos

Liked: Property conditions & facilities
Me gustaria escribir mi reseña de nuestra experiencia en Hotel Xcaret Arte. Llegando nos recibieron muy bien (paletita, toalla humeda), despues nos pasaron para darnos nuestras pulceras, muy amable la host, le pregunte que casa nos habia tocado y nos menciono que nos habia tocado Casa Musica, le sugeri que si habia manera de cambiarnos a Casa Piramide o Casa Diseno, lo cual nos comento que no dependia de ella pero que iba ser todo lo posible para darnos un "upgrade". Proceguimos ir a Xenses y Xplor, hasta aqui todo excelente. Al momento de ir a que nos asignaran nuestras habitaciones, la señorita de entrada estaba con una actitud no tanto amable, no se si porque nos vio que eramos Mexicanos o porque eramos "gay", no se, estaba un tanto cortante, para esto le pregunto "que casa nos toco señorita?", lo cual respondio, "Casa Paz", y has de cuenta que me pusieron un cuete....entonces le dije, habiamos pedido Casa Piramide o ya de perdido Casa Musica que inicialmente nos habia tocado, entonces ella respondio "de hecho, esta casa esta 2 niveles mas arriba de la que habian reservado, tiene una piedra volcanica en la terraza, si ustedes quieren los muevo" - con una voz prepotente; entonces le dije, esta bien, vamos a ver si nos gusta y nos quedamos ahi; nos da los numeros de las habitaciones en un papelito y nos dice ya es todo. No fuimos bien recibidos por ser Mexicanos o gay no se, sentimos descriminacion!
Stayed 2 nights in Jul 2025

10/10 Excellent

Ana H.

Stayed 4 nights in Aug 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. It would be nice to be able to reserve a dinner reservation via phone from your room instead of having to walk all the way over and get turned away. Hotel and stores do not tell you that if you charge to the room you get a different exchange rate instead of the $20 pesos per US dollar that’s posted in the shops. Bed comfort was good. Overall room and amenities in the room were excellent. They think of everything!
Stayed 4 nights in Aug 2025

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful just amazing !!!!! Dream vacations
Stayed 6 nights in Aug 2025

10/10 Excellent

Russell

Stayed 7 nights in Aug 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here at this property, wish I could have had more time to explore it. The staff was very friendly and helpful. The areas were kept clean. The Xplor park was my favorite! However I wish it was communicated or advertised somewhere that Xoximilco and Xel Ha was a great distance from Xcaret Arte Having an hour plus trip there and back wasn’t in my schedule and took away time from enjoying the Xcaret Arte property as I had planned. I definitely will be taking another trip to Xcaret Arte!
Stayed 4 nights in Aug 2025

10/10 Excellent

Eman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was just ok but everything else is fantastic
Stayed 3 nights in Aug 2025

10/10 Excellent

Grethel Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fourth visit. Stayed in adult River suite adulto. Ended up staying in three rooms. First room had no view of the river. Second room had a broken toilet and the pull out couch broke. Third room had a broken toilet and broken bathroom door lock upon arrival. Front door would not automatically shut like it was supposed to. Sinks in bathrooms by the pool; one was broken and one had very hot water. Issues were promptly addressed. About a 1.5 to 2 hour wait at the airport for a bus. Second time they had errors on my bill at the end (a service they said they would comp was there… it was promptly corrected…. The last stay I prepaid for xaak and they put it on my bill…. A double charge had I not caught it…it was promptly corrected but check your bill… It’s very hard to get reservations at the restaurants now unless you book in advance. We were able to walk into Cuevas but some of the reception staff there were not friendly about wait listing people. We were almost unable to get a sport for the catamaran even though spots were open on Viator. We got one last minute. Btw don’t do the catamaran. You get a short snorkel session, and a mediocre sandwich for a 10 hour day. There’s nowhere to sit on the beach unless you pay. It’s very inconsistent with their all inclusive model. Now xplor and xplor fuego are still great. The new water slide is amazing. Xenses had a bit of a wait for the sensorium and some of the xelfies were broken but it was still great. Xcaret is still great.
Stayed 8 nights in Aug 2025

10/10 Excellent

Aleida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect
Stayed 5 nights in Aug 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When I first walked in I was amazed of how welcoming the environment was. All the staff were super helpful and friendly. Aswell as always happy and saying goodmorning or afternoon. The all inclusive parks and food tasted amazing very authentic. Made with love. There were so many things to do and hidden places to explore.I definitely will come back for my next vacation.
Stayed 3 nights in Aug 2025

10/10 Excellent

Agustín

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing short of incredible. The experience we had will be one we take with us for the rest of our lives. Hotel XCARET Arte gave us not just comfort , safety , convenience, and a great dining experience , but it also gave us memories that we will cherish forever.
The way the moonlight hit the ocean on our last dinner date almost felt planned.
The spa area was not just relaxing but a beautiful sight to see.
The river was refreshing and a beautiful work of nature.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was wonderful! We booked it for a family vacation with our adult children and there was something for everyone! We had a wonderful time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
The food is really good. Enjoyed very much
Stayed 2 nights in Aug 2025

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the all-inclusive pricing is so worth it with so many activities and food options. If he staff is outstanding as well.
Stayed 5 nights in Jul 2025

10/10 Excellent

Giorgio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, a must stay at least once in a life time!
Stayed 5 nights in Jul 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful! The only downside was that the pools close at 7pm every day. Wish it was open until at least 10pm. We also traveled with another party and their room had a weird smell. Like something died. The property didn’t give them another room and the smell never went away.
Stayed 4 nights in Aug 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing experience I ever had , service was top notch, from room service to all restaurants, I’ll do it again .
Stayed 5 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing overall
Stayed 3 nights in Jul 2025

10/10 Excellent

Gisselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great!!
Stayed 4 nights in Jul 2025

10/10 Excellent

DENISSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jul 2025

10/10 Excellent

Christian Limas

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Cancun
Stayed 3 nights in Jul 2025