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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Where to?

Dates

September 2025

October 2025

Creator video - submitted by Sally Nguyen

Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
All-inclusive
Pet-friendly
Bar

includes taxes & fees

17 Sept - 18 Sept

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Xcaret Eco Theme Park
‪16 min walk‬
Xenses Park
‪17 min walk‬
Xplor Theme Park
‪3 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

58 sq m
Ocean view
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, Ocean View

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

56 sq m
1 bedroom
Ocean view
Sleeps 4
2 Queen Beds

Suite River

Excellent

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

61 sq m
1 bedroom
River view
Sleeps 4
2 Queen Beds

Junior Suite

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

126 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River Adults

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
1 bedroom
River view
Sleeps 3
1 King Bed

Suite (Master)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

126 sq m
1 bedroom
Sleeps 4
1 Queen Bed

Suite (River Jump)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

59 sq m
River view
Sleeps 4
2 Queen Beds

Suite (River Spa)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
1 bedroom
River view
Sleeps 3
1 King Bed

Suite (Garden Spa)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite (Spa)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

126 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite Adults

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

126 sq m
1 bedroom
Beach view
Sleeps 3
1 King Bed

Suite Garden

Excellent

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

53 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Suite, Oceanfront (Adults)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

53 sq m
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
1 bedroom
Ocean view
Sleeps 4
2 Queen Beds

Suite with River View

Very good

53 sq m
River view
Sleeps 4

Suite Superior with Sea View

55 sq m
Sea view
Sleeps 3

Suite Luxury with Garden View

53 sq m
Sleeps 3

Suite Junior

126 sq m
Sleeps 3

Suite Junior with River View

126 sq m
River view
Sleeps 3

Suite Premium with Sea View

53 sq m
Sea view
Sleeps 3

Suite Deluxe with Sea View

53 sq m
Sea view
Sleeps 4

Suite Luxury with River View

58 sq m
River view
Sleeps 3

Suite with Garden View

Exceptional

53 sq m
Sleeps 4

Suite with Sea View

53 sq m
Sea view
Sleeps 4

Suite Junior with Sea View

126 sq m
Sea view
Sleeps 3

Suite Premium with River View

58 sq m
River view
Sleeps 3

Suite Standard with River View

45 sq m
River view
Sleeps 4

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this all-inclusive property include 20 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Other amenities include a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

Xcaret Eco Theme Park - 16 min walk - 1.4 km
Xenses Park - 17 min walk - 1.5 km
Xplor Theme Park - 3 min drive - 1.8 km
Ferry to Cozumel - 5 min drive - 2.2 km
Playacar Golf Club - 10 min drive - 9.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪The Buffete - ‬2 min walk
‪Lobby Bar - ‬10 min walk
‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
‪Cupcake Cafe - ‬9 min drive
‪Las Cuevas - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Hotel Xcaret Mexico - All Parks / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

1800 guestrooms or units

7 levels

10 buildings

20 dining venues

2 bars by the pool

2 swim-up bars

14 bars or lounges

2 coffee shops

Conference rooms

Built in 2017

Full breakfast (free)

Deli

Supervised kids' activities (surcharge)

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

30 Sept - 1 Oct

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 bars/lounges
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
20 restaurants
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

15 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Games
Hiking/biking trails
Indoor pool
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

15 outdoor pools
Arcade/game room
Children's pool
Indoor pool
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

10 buildings
7 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 17 Sept 2025 start from NZ$1,785.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Take your pick from 15 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 15 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Patricia

Travelled with family

16 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

AMAZING

Stayed 4 nights in Jun 2025

8/10 Good

Amethyst

Travelled with family

14 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Pro’s - Beautiful property! Aesthetically pleasing. Rooms are beautiful! - Xplor, Xenses and Xenotes are all awesome! The excursions are definitely worth doing and worth the price! Con’s - room service wait time and quality was hit or miss. Getting them to answer the phone for it was also a challenge. We ordered one night around 9pm and were told it was about an 80-90 min wait! Like I’ll be asleep by then! And we were! - Tub takes forever to fill and was not user friendly at all! Had to call service to figure out what we were doing wrong! - Upselling as soon as you arrive - like I don’t want to attend a timeshare brief! This resort definitely has that timeshare feel compared to other resorts. When you check in they try to have you commit to a brief about joining the Xcaret destination club (timeshare) and when you check out they are trying to get you to book their deal to return by booking same day. - Picture packages not all inclusive after spending so much money! There is a disconnect between the hotel and the parks. At the hotel we were told wait until the end to purchase your photo packages and then when we went to Xplor day 1 we were told we had to purchase the photo package there because they link to our helmets. So we listened but then the last day at the hotel we were told we should have waited so we could get the package deal and that it was too late since we already purchased at the park and that they have issues with this constantly! Yet nothing is being fixed!

Stayed 4 nights in Jun 2025

10/10 Excellent

Karen

Travelled with family

13 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!!

Beautiful hotel and experience, amazing food, great experience.

Stayed 4 nights in May 2025

10/10 Excellent

Silvia

Travelled with family

13 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best

Stayed 3 nights in Jun 2025

6/10 Okay

sol

12 Jun 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Maria J

11 Jun 2025

Stayed 2 nights in Jun 2025

2/10 Terrible

Natalie

9 Jun 2025

Liked: Cleanliness

Stayed 3 nights in Jun 2025

10/10 Excellent

Ana

8 Jun 2025

Stayed 4 nights in May 2025

10/10 Excellent

Zhen

8 Jun 2025

Stayed 5 nights in May 2025

8/10 Good

Adriana, Katy

6 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food was good. Great for families.

Stayed 2 nights in May 2025

10/10 Excellent

Mayra

Travelled with family

6 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Restaurants could have been colder

Stayed 4 nights in May 2025

10/10 Excellent

Laura

6 Jun 2025

Stayed 5 nights in May 2025

6/10 Okay

Rubi

Travelled with family

5 Jun 2025

Liked: Amenities, property conditions & facilities

They need a lot of remodeling. The rooms are small the drawers didn't work properly.. I payed for a river view and they gave me a room looking to the palms

Stayed 4 nights in Jun 2025

10/10 Excellent

Natasha

3 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Friendly staff! Beautiful property. Only downside is I wish they gave us a property map or had maps posted around the resort. I got lost way too many times

Stayed 3 nights in May 2025

10/10 Excellent

yani

3 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in May 2025

6/10 Okay

Gladys

Travelled with family

3 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel was really good and also the parks but the food wasn’t as the last time I went. Also the remove alcoholic beverages for 2 complete days without previous warning and they made sit at a restaurant to be able to drink. Staff was really rude. I didn’t enjoy my stay.

Stayed 7 nights in May 2025

10/10 Excellent

Alondra Belen

Travelled with partner

3 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Every single staff if friendly and welcoming If you have a question they are ready to respond with the correct answer

Stayed 3 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group

3 Jun 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Checkout Experience

I’m deeply dissatisfied with how I was treated during checkout at Hotel Xcaret Mexico. While I enjoyed my stay, my departure experience was extremely disappointing. My flight was changed to 6:00 AM the next day. I asked the front desk if I could take the latest airport shuttle, but was told it was only for same-day flights. No alternatives were offered. I had to pay $108 for a private car scheduled for 3:30 AM and was told I could lounge on the property until then. When the car arrived, I had misplaced my checkout slip and requested another copy. I was met with confusion, accused of lying about being on the premises, and told by a manager that he saw me on camera and I had to pay for an extra night. At no point was I told staying on the grounds would result in a charge, nor was I offered the option to extend my stay. Given the late hour, I paid under pressure to avoid missing my flight. I strongly believe this charge was unfair and should be refunded. The handling of the situation lacked clarity, professionalism, and hospitality. I hope this matter can be reviewed and resolved quickly.

Stayed 2 nights in May 2025

10/10 Excellent

Ginsly

Travelled with group

2 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

It's a very beautiful place

Stayed 4 nights in May 2025

2/10 Terrible

Carlos Adrian

Travelled with family and small children

2 Jun 2025

Disliked: Staff & service

Service and amenities did not live up to the expectations or the high price.

Stayed 4 nights in May 2025

10/10 Excellent

Florence

2 Jun 2025

Stayed 5 nights in May 2025

10/10 Excellent

Tiffany Kaminski

1 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in May 2025

10/10 Excellent

Andrea

Travelled with family

31 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

We love staying at Xcaret Hotel. My husband and I have stayed at both Hotel Mexico and Arte and had such an amazing stay. The customer service you get there is wonderful. They make you feel right at home. Their buffet, restaurants, and 24 hour room service is so delicious. Our favorite restaurant was Las Cuevas. There is so many things to do there, so you never get bored. They’re all fun inclusive allows you to experience so much more without having to pay extra. We definitely recommend coming here, we look forward to planning our next vacation here.

Stayed 5 nights in May 2025

10/10 Excellent

Ali

31 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Will come again!

Stayed 5 nights in May 2025

10/10 Excellent

Thalia

31 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente servicio

Stayed 3 nights in Apr 2025

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults)

Highlights

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

Highlights

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Suite, Ocean View

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Suite River

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Junior Suite

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View all photos for Suite River Adults

Suite River Adults

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Suite (Master)

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View all photos for Suite (River Jump)

Suite (River Jump)

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View all photos for Suite (River Spa)

Suite (River Spa)

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View all photos for Suite (Garden Spa)

Suite (Garden Spa)

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View all photos for Junior Suite (Spa)

Junior Suite (Spa)

Highlights

View all photos for Junior Suite Adults

Junior Suite Adults

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View all photos for Suite Garden

Suite Garden

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View all photos for Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

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View all photos for Family Suite, Oceanfront

Family Suite, Oceanfront

Highlights

View all photos for Suite with River View

Suite with River View

View all photos for Suite Superior with Sea View

Suite Superior with Sea View

View all photos for Suite Luxury with Garden View

Suite Luxury with Garden View

View all photos for Suite Junior

Suite Junior

View all photos for Suite Junior with River View

Suite Junior with River View

View all photos for Suite Premium with Sea View

Suite Premium with Sea View

View all photos for Suite Deluxe with Sea View

Suite Deluxe with Sea View

View all photos for Suite Luxury with River View

Suite Luxury with River View

View all photos for Suite with Garden View

Suite with Garden View

View all photos for Suite with Sea View

Suite with Sea View

View all photos for Suite Junior with Sea View

Suite Junior with Sea View

View all photos for Suite Premium with River View

Suite Premium with River View

View all photos for Suite Standard with River View

Suite Standard with River View

About the area

Playa del Carmen

What's nearby