Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
Luxury property on the beach, with 15 outdoor pools

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | View from room
Creator video - submitted by Saifuddin travel shop
Aerial view
Property entrance
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet-friendly
The current price is NZ$2,034
includes taxes & fees
2 Feb - 3 Feb

Explore the area

View map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite, Oceanfront (Adults)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite Garden

8.6 out of 10
Excellent
(90 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite River

8.8 out of 10
Excellent
(85 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • River view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Room (Swim Up Garden)

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Adults

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • Beach view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Spa)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (Garden Spa)

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite with River View

8.0 out of 10
Very good
(1 review)
  • River view
  • 53 sq m
  • Sleeps 4

Suite Superior with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 4

Suite with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 4

Suite Premium with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 3

Suite Deluxe with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 4

Suite Superior with Sea View

  • Sea view
  • 55 sq m
  • Sleeps 3

Suite Junior

  • 126 sq m
  • Sleeps 3

Suite Junior with Sea View

  • Sea view
  • 126 sq m
  • Sleeps 3

Suite with Garden View

9.8 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4

Suite (River Jump)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • River view
  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite (Master)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Garden view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite Standard with River View

  • River view
  • 45 sq m
  • Sleeps 4

Suite Luxury with Garden View

  • Garden view
  • 53 sq m
  • Sleeps 3

Suite Luxury with River View

  • River view
  • 58 sq m
  • Sleeps 3

Suite Premium with River View

  • River view
  • 58 sq m
  • Sleeps 3

Suite Junior with River View

  • River view
  • 126 sq m
  • Sleeps 3

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 20 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Other amenities include a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.3 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪Cafeteca - ‬7 min drive
  • ‪El Mercado De San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 1800 guestrooms or units
  • 7 levels
  • 10 buildings
  • 20 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 14 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 30 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 2 Feb 2026 start from NZ$2,033.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Take your pick from 15 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 15 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 954 out of 1413 reviews
Rating 8 - Good. 162 out of 1413 reviews
Rating 6 - Okay. 112 out of 1413 reviews
Rating 4 - Poor. 78 out of 1413 reviews
Rating 2 - Terrible. 107 out of 1413 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rigoberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything!!! Staff very friendly and helpful. Clean room and all parks were awesome!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Hata

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. People are nice, everyday room cleaning. We’re coming back for sure.
Stayed 7 nights in Oct 2025

10/10 Excellent

SADY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was more than perfect
Stayed 7 nights in Oct 2025

10/10 Excellent

patrycja anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 5 hour departure to the airport was brutal, I lost what I was hoping to spend the last day at the pool sitting at the airport
Stayed 6 nights in Oct 2025

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La comida deliciosa. Muy bonito el hotel, lo único que está muy grande y no te da tiempo de hacer todo, tienes que ir varios días para aprovechar todo
Stayed 1 night in Oct 2025

10/10 Excellent

XAVIER ROBERT PHILIPPE, Xalapa

Liked: Cleanliness, staff & service, property conditions & facilities
todo bien
Stayed 3 nights in Oct 2025

6/10 Okay

ANDRES HERNANDEZ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and overall cleanliness was good but when I got there my wife and I where talk in as to a membership took all info and we spend almost 4 hours talking to a guy who tried to upsell us on this Wonderfull package and it was the last time we ever going to get this deal took away our fun for the day and when you’re on vacation, the last thing you wanna get hit with is someone trying to sell you something to be honest just because of that I’ll probably would visit other resorts
Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing wrong was the sound proofing of the room. You can hear every little noise from outside.
Stayed 3 nights in Oct 2025

6/10 Okay

wonsuk

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Eva

Stayed 1 night in Oct 2025

2/10 Terrible

Ramon

Stayed 2 nights in Oct 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Nayely

Stayed 1 night in Oct 2025

10/10 Excellent

Jose E Alfaro

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 5 nights in Oct 2025

8/10 Good

Eva

Stayed 1 night in Oct 2025

10/10 Excellent

Luis Alberto Cervantes

Liked: Cleanliness, property conditions & facilities
: Clean room
Stayed 4 nights in Oct 2025

10/10 Excellent

Ma De Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so attentive. Rooms and property clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gisela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this hotel to everyone!
Stayed 5 nights in Oct 2025

10/10 Excellent

Cristian

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with all exclusive.
Stayed 6 nights in Sep 2025

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. Really good service. We loved it.
Stayed 4 nights in Oct 2025

4/10 Poor

Adriana

Stayed 3 nights in Oct 2025

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Our experience at this resort was disappointing overall. The customer service was noticeably lacking — the staff didn’t go out of their way to make our stay comfortable or enjoyable. For example, when we asked for help securing a same-day restaurant reservation, we were simply told they do not do that, with no effort made to check for cancellations or offer alternatives. On top of that, we were turned away from a half-empty restaurant because we “didn’t have a reservation,” which left us frustrated and unwelcome. To make matters worse, we were even turned away from the main breakfast restaurant one morning because they said they were too busy — something that should never happen at a resort of this caliber. The food and amenities were also quite mediocre — nothing particularly memorable or impressive, and certainly not what you’d expect from a resort of this level. Overall, the experience felt indifferent and impersonal.
Stayed 3 nights in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing in all restaurants. Staff super friendly and parks are definitely worth it
Stayed 3 nights in Oct 2025

4/10 Poor

Madelayne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in process is literally a nightmare, you have to stand in line for almost 2 hours just to check in and come back later to get your key activated. The services is very poor, they don’t care at all of trying to solve an issue. In the restaurant if you go with a group of 7 or more they can’t put 2 tables together. I believe the resorts is really overpriced. Although the areas are beautiful and a lot things to do ( that you need to figure it out by you own ) it’s not worth the price.
Stayed 5 nights in Oct 2025