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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Where to?

Dates

February 2026

March 2026

Creator video - submitted by Saifuddin travel shop

Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast included
Pet-friendly

includes taxes & fees

2 Feb - 3 Feb

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Place, Cenote Santa Cruz
‪3 min walk‬
Place, Xcaret Eco Theme Park
‪16 min walk‬
Place, Xplor Theme Park
‪3 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Ocean view
53 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Good

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

Ocean view
58 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite Garden

Excellent

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

Garden view
53 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Junior Suite

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

Ocean view
126 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, Ocean View

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

Ocean view
56 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Suite River

Excellent

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

River view
61 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Room, Oceanfront (Swim-up Adults)

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Ocean view
58 sq m
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

Garden view
58 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Junior Suite Adults

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

Beach view
126 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite River Adults

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

River view
59 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (River Spa)

Wonderful

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

River view
59 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite (Spa)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Garden view
126 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (Garden Spa)

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Garden view
59 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite with River View

Very good

River view
53 sq m
Sleeps 4

Suite Superior with Garden View

Garden view
55 sq m
Sleeps 4

Suite with Sea View

Sea view
53 sq m
Sleeps 4

Suite Premium with Sea View

Sea view
53 sq m
Sleeps 3

Suite Deluxe with Sea View

Sea view
53 sq m
Sleeps 4

Suite Superior with Sea View

Sea view
55 sq m
Sleeps 3

Suite Junior

126 sq m
Sleeps 3

Suite Junior with Sea View

Sea view
126 sq m
Sleeps 3

Suite with Garden View

Exceptional

Garden view
53 sq m
Sleeps 4

Suite (River Jump)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

River view
59 sq m
Sleeps 4
2 Queen Beds

Suite (Master)

Exceptional

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

Garden view
126 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite Standard with River View

River view
45 sq m
Sleeps 4

Suite Luxury with Garden View

Garden view
53 sq m
Sleeps 3

Suite Luxury with River View

River view
58 sq m
Sleeps 3

Suite Premium with River View

River view
58 sq m
Sleeps 3

Suite Junior with River View

River view
126 sq m
Sleeps 3

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 20 restaurants, 15 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. Other amenities include a Turkish bath/hammam, a sauna and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

Cenote Santa Cruz - 3 min walk - 0.3 km
Xcaret Eco Theme Park - 16 min walk - 1.4 km
Xenses Park - 17 min walk - 1.5 km
Xplor Theme Park - 3 min drive - 1.8 km
Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
‪The Buffete - ‬2 min walk
‪Arriba Baja - ‬16 min walk
‪Cafeteca - ‬7 min drive
‪El Mercado De San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 15 outdoor pools

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

1800 guestrooms or units

7 levels

10 buildings

20 dining venues

2 bars by the pool

2 swim-up bars

14 bars or lounges

2 coffee shops

Conference rooms

Built in 2017

Full breakfast (free)

Deli

Supervised kids' activities (surcharge)

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

On the beach, white sand, free beach cabanas, beach umbrellas

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

2 Mar - 3 Mar

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site self parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 bars/lounges
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
20 restaurants
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

15 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Games
Hiking/biking trails
Indoor pool
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

15 outdoor pools
Arcade/game room
Children's pool
Indoor pool
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

10 buildings
7 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 30 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 2 Feb 2026 start from NZ$2,033.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Take your pick from 15 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 15 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10 Excellent

Rigoberto

Travelled with family

31 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything!!! Staff very friendly and helpful. Clean room and all parks were awesome!!!

Stayed 3 nights in Oct 2025

10/10 Excellent

Hata

Travelled with family, Travelled with family and small children

30 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect. People are nice, everyday room cleaning. We’re coming back for sure.

Stayed 7 nights in Oct 2025

10/10 Excellent

SADY

Travelled with family

30 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

everything was more than perfect

Stayed 7 nights in Oct 2025

10/10 Excellent

patrycja anna

Travelled with family and small children

30 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The 5 hour departure to the airport was brutal, I lost what I was hoping to spend the last day at the pool sitting at the airport

Stayed 6 nights in Oct 2025

10/10 Excellent

Denise

Travelled with family and small children

29 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

La comida deliciosa. Muy bonito el hotel, lo único que está muy grande y no te da tiempo de hacer todo, tienes que ir varios días para aprovechar todo

Stayed 1 night in Oct 2025

10/10 Excellent

XAVIER ROBERT PHILIPPE, Xalapa

29 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

todo bien

Stayed 3 nights in Oct 2025

6/10 Okay

ANDRES HERNANDEZ

Travelled with partner

28 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms and overall cleanliness was good but when I got there my wife and I where talk in as to a membership took all info and we spend almost 4 hours talking to a guy who tried to upsell us on this Wonderfull package and it was the last time we ever going to get this deal took away our fun for the day and when you’re on vacation, the last thing you wanna get hit with is someone trying to sell you something to be honest just because of that I’ll probably would visit other resorts

Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

28 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only thing wrong was the sound proofing of the room. You can hear every little noise from outside.

Stayed 3 nights in Oct 2025

6/10 Okay

wonsuk

Travelled with family

28 Oct 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2025

8/10 Good

Eva

28 Oct 2025

Stayed 1 night in Oct 2025

2/10 Terrible

Ramon

27 Oct 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Tommy

27 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2025

10/10 Excellent

Yan

27 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2025

10/10 Excellent

Nayely

27 Oct 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Jose E Alfaro

26 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great service

Stayed 5 nights in Oct 2025

8/10 Good

Eva

26 Oct 2025

Stayed 1 night in Oct 2025

10/10 Excellent

Luis Alberto Cervantes

25 Oct 2025

Liked: Cleanliness, property conditions & facilities

: Clean room

Stayed 4 nights in Oct 2025

10/10 Excellent

Ma De Jesus

Travelled with family

24 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is so attentive. Rooms and property clean.

Stayed 2 nights in Oct 2025

10/10 Excellent

Gisela

Travelled with family, Travelled with family and small children

24 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Recommend this hotel to everyone!

Stayed 5 nights in Oct 2025

10/10 Excellent

Cristian

Travelled with family and small children, Travelled with partner

24 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay with all exclusive.

Stayed 6 nights in Sep 2025

10/10 Excellent

Gloria

Travelled with family

23 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was exceptional. Really good service. We loved it.

Stayed 4 nights in Oct 2025

4/10 Poor

Adriana

21 Oct 2025

Stayed 3 nights in Oct 2025

4/10 Poor

Sarah

Travelled with family

20 Oct 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Our experience at this resort was disappointing overall. The customer service was noticeably lacking — the staff didn’t go out of their way to make our stay comfortable or enjoyable. For example, when we asked for help securing a same-day restaurant reservation, we were simply told they do not do that, with no effort made to check for cancellations or offer alternatives. On top of that, we were turned away from a half-empty restaurant because we “didn’t have a reservation,” which left us frustrated and unwelcome. To make matters worse, we were even turned away from the main breakfast restaurant one morning because they said they were too busy — something that should never happen at a resort of this caliber. The food and amenities were also quite mediocre — nothing particularly memorable or impressive, and certainly not what you’d expect from a resort of this level. Overall, the experience felt indifferent and impersonal.

Stayed 3 nights in Oct 2025

10/10 Excellent

Armando

20 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food was amazing in all restaurants. Staff super friendly and parks are definitely worth it

Stayed 3 nights in Oct 2025

4/10 Poor

Madelayne

Travelled with family and small children

20 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The check-in process is literally a nightmare, you have to stand in line for almost 2 hours just to check in and come back later to get your key activated. The services is very poor, they don’t care at all of trying to solve an issue. In the restaurant if you go with a group of 7 or more they can’t put 2 tables together. I believe the resorts is really overpriced. Although the areas are beautiful and a lot things to do ( that you need to figure it out by you own ) it’s not worth the price.

Stayed 5 nights in Oct 2025

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

Highlights

View all photos for Family Suite, Oceanfront

Family Suite, Oceanfront

Highlights

View all photos for Suite Garden

Suite Garden

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Junior Suite

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View all photos for Suite, Ocean View

Suite, Ocean View

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View all photos for Suite River

Suite River

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View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults)

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View all photos for Room (Swim Up Garden)

Room (Swim Up Garden)

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Junior Suite Adults

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View all photos for Suite River Adults

Suite River Adults

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View all photos for Suite (River Spa)

Suite (River Spa)

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Junior Suite (Spa)

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View all photos for Suite (Garden Spa)

Suite (Garden Spa)

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Suite with River View

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Suite Superior with Garden View

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Suite with Sea View

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Suite Premium with Sea View

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Suite Deluxe with Sea View

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Suite Superior with Sea View

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Suite Junior

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Suite Junior with Sea View

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Suite with Garden View

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Suite (River Jump)

Highlights

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Suite (Master)

Highlights

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Suite Standard with River View

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Suite Luxury with Garden View

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Suite Luxury with River View

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Suite Premium with River View

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Suite Junior with River View

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