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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 10 outdoor pools

Where to?

Dates

June 2025

July 2025

Creator video - submitted by Sally Nguyen

14 bars/lounges, 2 swim-up bars, 2 poolside bars

Overview
Rooms
Location
Policies

Excellent

Popular amenities

includes taxes & fees

29 June - 30 June

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Xcaret Eco Theme Park
‪16 min walk‬
Xenses Park
‪17 min walk‬
Xplor Theme Park
‪4 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, Oceanfront (Swim-up Adults)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

58 sq m
Ocean view
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
Sleeps 4
1 King Bed

Suite, Ocean View

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

56 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite River

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

61 sq m
River view
Sleeps 4
2 Queen Beds

Junior Suite

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

126 sq m
Ocean view
Sleeps 4
1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite River Adults

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
River view
Sleeps 3
1 King Bed

Suite (River Jump)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

59 sq m
River view
Sleeps 4
2 Queen Beds

Suite (River Spa)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
River view
Sleeps 3
1 King Bed

Suite (Garden Spa)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

59 sq m
Sleeps 3
1 King Bed

Junior Suite (Spa)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

126 sq m
Sleeps 3
1 King Bed

Junior Suite Adults

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Club Lounge

Free minibar items

Flat-screen TV

126 sq m
Sea view
Sleeps 3
1 King Bed

Suite Garden

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

53 sq m
Sleeps 4
2 Queen Beds

Suite, Oceanfront (Adults)

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

53 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Highlights

Balcony

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Flat-screen TV

58 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite With River View

River view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Superior With Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Luxury With Garden View

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior With River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium With Sea View

Sea view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Deluxe With Sea View

Sea view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Luxury With River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite With Garden View

Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite With Sea View

Sea view
Sleeps 4
1 Double Sofa Bed and 2 King Beds

Suite Junior With Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium With River View

River view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Standard With River View

River view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 11 restaurants, 10 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site 24-hour gym, outdoor tennis court and Turkish bath/hammam. Other amenities include a sauna, a children's swimming pool and a coffee shop/cafe. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

Xcaret Eco Theme Park - 16 min walk - 1.4 km
Xenses Park - 17 min walk - 1.5 km
Xplor Theme Park - 4 min drive - 1.8 km
Ferry to Cozumel - 6 min drive - 2.2 km
Playacar Golf Club - 14 min drive - 9.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
‪Festival Grand Buffet - ‬9 min drive
‪Cafeteca - ‬7 min drive
‪The Buffete - ‬11 min walk
‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 10 outdoor pools

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

900 guestrooms or units

6 levels

6 buildings

11 dining venues

2 bars by the pool

2 swim-up bars

14 bars or lounges

Conference rooms

Built in 2017

Full breakfast (free)

Deli

Supervised kids' activities (surcharge)

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Coffee shop

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. This accommodation is furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

20 June - 21 June

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
11 restaurants
14 bars/lounges
2 poolside bars
2 swim-up bars
A coffee shop/cafe
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

10 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Hiking/biking trails
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

10 outdoor pools
Arcade/game room
Children's pool
In-room sofa bed
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

6 buildings
6 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Single sofa bed

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 15 Jun 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 29 Jun 2025 start from NZ$1,747.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 10 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, all rooms come with private hot tubs.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Good

wei

16 Mar 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

MAYELA

Travelled with family

16 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

10/10 Excellent

Mia

16 Mar 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Dora, Odessa

Travelled with family

16 Mar 2025

Liked: Cleanliness, amenities

Beautiful views!! Not good restaurant services. It almost seemed tbothered when ask for drrinks or food.

Stayed 4 nights in Mar 2025

10/10 Excellent

Yesenia

Travelled with family

15 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was amazing from cleanliness of room to amazing food and top notch service from every single person

Stayed 3 nights in Mar 2025

8/10 Good

Aurea

Travelled with family and small children

15 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wish it was more affordable

Stayed 4 nights in Mar 2025

10/10 Excellent

Janelle

Travelled with partner

14 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved everything! At the airport they have a lounge right outside the airport. We were greeted with warm hospitality and was able to start the check in process while we waited for their newer comfortable bus that transported us to resort. When we arrived at the beautiful Xcaret Mexico we were greeted with homemade chocolate popsicles and a cool washcloth. We fortunately stayed in Fuego and had an escort take us to our private check in. Check in was simple and we were shown to our rooms where our luggage had already arrived. The butler was busy so we took the opportunity to unwind in the swim up pool. The butlers were attentive and ensured that we had reservations for dinner, Xei Ha park and the catamaran tour. We tried various restaurants. Our favorite was Cuervos a cave with a Brazilian restaurant flair and beautiful live jazz music. Fuego was also one of our favorites. The food was amazing and the service impeccable. Our favorite park by far was Xplor. Zip lining and the water rides were so much fun. The juice bar and restaurant food was very good.

Stayed 7 nights in Mar 2025

2/10 Terrible

Liping, Woodbury

13 Mar 2025

Liked: Staff & service

Disliked: Cleanliness

Stayed 5 nights in Feb 2025

10/10 Excellent

Justin

Travelled with family and small children

13 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely beautiful hotel. One thing of note, concierge exists to sell to you. Do not look to concierge for much actual assistance. Hotel is noisy with how the hallways are constructed to echo. With all that said, most amazing hotel I have ever stayed at. Pictures do not do it justice.

Stayed 3 nights in Mar 2025

8/10 Good

Aura

Travelled with partner

11 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was yummy

Stayed 3 nights in Mar 2025

10/10 Excellent

Forrest

11 Mar 2025

Stayed 3 nights in Mar 2025

6/10 Okay

Arvind, Brooklyn

Travelled with family

11 Mar 2025

Liked: Cleanliness, property conditions & facilities

Bait and switch as soon as you arrive, asked to sign up for sales tour for vacation club. Tell you anything to get you in door. Then don’t give what was promised. Takes longer than promised. Buffet not as flavorful as other resorts. If looking to do the parks may want to look into a day pass and stay elsewhere . rather than paying for xcaret and getting the parks included. Very disorganized. Told we didn’t need to make reservations for restaurants but then upon arriving we were told we needed reservations. Xplor park was great, even better at night. Ambience for resort not as nice as others we have been to (common areas, lobby bar, pool areas)

Stayed 3 nights in Mar 2025

2/10 Terrible

Crystal

11 Mar 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Peaches Lorpu

11 Mar 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

rose

11 Mar 2025

Liked: Cleanliness, property conditions & facilities

all exclusive

Stayed 5 nights in Mar 2025

10/10 Excellent

JUAN

Travelled with partner

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is unbelievable. Exelent place to spend your vacation.

Stayed 4 nights in Feb 2025

8/10 Good

Lisa Marie

Travelled with family

9 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our first several days started out wonderful! Amazing service, beautiful property, delicious food. The last few days we saw a drop in service. Housekeeping took our dirty towels but didn’t replace them, no toilet paper, body wash, shampoo were refilled. Most of the food was amazing and Xin-GAO was our favorite by far. La Cantina was a let down. Food was dry and not appealing. Finally, very poor experience at the pool our final full day. The restaurants were busy so my son ordered pizza to room service. We had seen people eating some of the food that was pool side (crepes, tacos, ice cream) and even watched people bring dripping ice cream cones INTO the pool. So we didn’t think it would be an issue for him to eat a slice of pizza pool side. We were scolded and told this is prohibited, so we immediately apologized and said he would take it back to his room to finish. The server then went and told the lifeguard even though it was already dealt with and we were scolded a second time which was unnecessary. The server then got all the other servers together pointed at us and then he came back over and told us we were getting a warning and were scolded a third time. They stopped serving us. My son had left to handle it within 2 min. Was an extremely rude and excessive reaction especially given there no signs that say no food poolside. When we told the front desk about the incident he told us, “You are in Mexico and we have rules too”. Rude and dismissive of our experience.

Stayed 5 nights in Mar 2025

10/10 Excellent

Cicely Jimena, Dallas

8 Mar 2025

Stayed 4 nights in Jul 2023

10/10 Excellent

Cesar Plata

8 Mar 2025

Stayed 3 nights in Dec 2024

6/10 Okay

Romelia

Travelled with partner

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I love the property but buffet area is so bad, I have to call three times to ask for towels

Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin Andrew

8 Mar 2025

Stayed 4 nights in Feb 2025

8/10 Good

jina, norristown

7 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Bad costumer care

Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

7 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent!!

Stayed 2 nights in Mar 2025

8/10 Good

Timothy

6 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Feb 2025

10/10 Excellent

Jennifer

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

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Room, Oceanfront (Swim-up Adults)

Highlights

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Room (Swim Up Garden)

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Suite, Ocean View

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Suite River

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Junior Suite

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Suite River Adults

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Suite (River Jump)

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Suite (River Spa)

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Suite (Garden Spa)

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Junior Suite (Spa)

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Junior Suite Adults

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Suite Garden

Highlights

View all photos for Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults)

Highlights

View all photos for Family Suite, Oceanfront

Family Suite, Oceanfront

Highlights

View all photos for Suite With River View

Suite With River View

View all photos for Suite Superior With Sea View

Suite Superior With Sea View

View all photos for Suite Luxury With Garden View

Suite Luxury With Garden View

View all photos for Suite Junior

Suite Junior

View all photos for Suite Junior With River View

Suite Junior With River View

View all photos for Suite Premium With Sea View

Suite Premium With Sea View

View all photos for Suite Deluxe With Sea View

Suite Deluxe With Sea View

View all photos for Suite Luxury With River View

Suite Luxury With River View

View all photos for Suite With Garden View

Suite With Garden View

View all photos for Suite With Sea View

Suite With Sea View

View all photos for Suite Junior With Sea View

Suite Junior With Sea View

View all photos for Suite Premium With River View

Suite Premium With River View

Suite Standard With River View

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Princess Family Club Riviera - All Inclusive

About the area

Playa del Carmen

What's nearby

Getting around

Restaurants