Hotel Xcaret Mexico - All Parks / All Fun Inclusive (Playa del Carmen, MEX): Reviews & Deals from NZ$1,736

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Luxury property on the beach, with 10 outdoor pools

Where to?

Dates

May 2025

June 2025

Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

11 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

includes taxes & fees

4 May - 5 May

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Xenses Park
‪15 min walk‬
Xcaret Eco Theme Park
‪19 min walk‬
Xplor Theme Park
‪4 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪253 min drive‬

Room options

Room, Oceanfront (Swim-up Adults)

Highlights

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Pillow-top bed

Ocean view
58 sq m
Sleeps 3
1 King Bed

Room (Swim Up Garden)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

58 sq m
Sleeps 4
1 King Bed

Suite, Ocean View

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Ocean view
56 sq m
Sleeps 4
2 Queen Beds

Suite River

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

River view
61 sq m
Sleeps 4
2 Queen Beds

Junior Suite

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Ocean view
126 sq m
Sleeps 4
1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River Adults

Highlights

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Day bed

Premium bedding

River view
Sleeps 3
1 King Bed

Suite (River Jump)

Highlights

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Premium bedding

Pillow-top bed

Sleeps 4
2 Queen Beds

Suite (River Spa)

Highlights

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Day bed

Premium bedding

River view
Sleeps 3
1 King Bed

Suite (Garden Spa)

Highlights

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Day bed

Premium bedding

Sleeps 3
1 King Bed

Junior Suite (Spa)

Highlights

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Day bed

Premium bedding

Sleeps 3
1 King Bed

Junior Suite Adults

Highlights

Soundproofed

Air conditioning

Club Lounge

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Day bed

Sea view
Sleeps 3
1 King Bed

Suite Garden

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

53 sq m
Sleeps 4
2 Queen Beds

Suite, Oceanfront (Adults)

Highlights

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Day bed

Premium bedding

Ocean view
53 sq m
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Ocean view
58 sq m
Sleeps 4
2 Queen Beds

Suite With River View

River view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Superior With Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Luxury With Garden View

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior

Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Junior With River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium With Sea View

Sea view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite Deluxe With Sea View

Sea view
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite Luxury With River View

River view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite With Garden View

Sleeps 4
2 King Beds and 1 Double Sofa Bed

Suite With Sea View

Sea view
Sleeps 4
1 Double Sofa Bed and 2 King Beds

Suite Junior With Sea View

Sea view
Sleeps 3
1 Single Sofa Bed and 1 King Bed

Suite Premium With River View

River view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. You'll find Cenote Santa Cruz a few steps away and Xenses Park within a 15-minute stroll. Highlights at this beachfront property include 11 restaurants, 10 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and Ayurvedic treatments. The family restaurant, CHIBALI, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 14 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site 24-hour gym, outdoor tennis court and Turkish bath/hammam. Other amenities include a sauna, a children's swimming pool and a coffee shop/cafe. Each morning free full breakfast is offered between 7:00 AM and noon. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 5-property class Playa del Carmen property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

Xenses Park - 15 min walk - 1.3 km
Xcaret Eco Theme Park - 19 min walk - 1.6 km
Xplor Theme Park - 4 min drive - 1.9 km
Ferry to Cozumel - 9 min drive - 4.9 km
Playacar Golf Club - 13 min drive - 9.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
‪Festival Grand Buffet - ‬9 min drive
‪Cafeteca - ‬7 min drive
‪The Buffete - ‬11 min walk
‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 10 outdoor pools

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

900 guestrooms or units

6 levels

6 buildings

11 dining venues

2 bars by the pool

2 swim-up bars

14 bars or lounges

Conference rooms

Built in 2017

Full breakfast (free)

Deli

Supervised kids' activities (surcharge)

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Coffee shop

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. This accommodation is furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Korean, Spanish

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

28 May - 29 May

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
11 restaurants
14 bars/lounges
2 poolside bars
2 swim-up bars
A coffee shop/cafe
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

10 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Hiking/biking trails
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

10 outdoor pools
Arcade/game room
Children's pool
In-room sofa bed
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Single sofa bed

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Free daily newspapers
Iron/ironing board
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on 4 May 2025 start from NZ$1,735.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, Hotel Xcaret Mexico - All Parks / All Fun Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

The closest beach to Hotel Xcaret Mexico - All Parks / All Fun Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there is an onsite spa at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Hotel Xcaret Mexico - All Parks / All Fun Inclusive features 2 poolside bars, 10 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hotel Xcaret Mexico - All Parks / All Fun Inclusive a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Mexico - All Parks / All Fun Inclusive.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive family-friendly?

You bet! With amenities such as a children's pool, children's meals and supervised childcare, it's no surprise that Hotel Xcaret Mexico - All Parks / All Fun Inclusive is a hit with families.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive serve breakfast?

Yep, free full breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Relax with a coldie at the 2 poolside bars or 14 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.8

Excellent

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Yizhuo

30 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I love this place so much. I got a wonderful vacation

Stayed 4 nights in Jan 2025

10/10 Excellent

Janet

Travelled with partner

30 Jan 2025

Liked: Amenities

This place is amazing can’t say to much because I’m speechless. This place is great for single people or couples and even family this is a great place to explore part of playa del Carmen and 1 wonder of the world.

Stayed 4 nights in Jan 2025

10/10 Excellent

Shaunt

Travelled with partner

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is truly an amazing property and worth the money. The rooms were nice and clean. The food was top notch at all restaurants, especially the a la carte. We only visited Xplor park which was a lot of fun. My only reasons for not giving 5 starts in all categories were due to the following: 1. As noted in many reviews, the staff push you to attend a presentation for the expanded area of the hotel. This is actually a sales tactic for a membership (which you may or may not be interested in). Though they promise a 90 minute presentation in exchange for a $200 credit, it ended up being over 3 hours between the breakfast with the sales staff then further meetings with managers etc. etc. They need to be more honest up front about the time commitment. Fortunately, the $200 credit is paid at the end which we used at the spa with no issues. 2. We had a garden suite room. It was a ground level floor very close to where people walk to and from the restaurants or the pool. It becomes very loud at night as the room was not very sound proof. To avoid these issues, upgrade your room so you get a higher level, and avoid the sales presentation (unless you feel 3 1/2 hours of your time is worth $200USD). Overall, I will definitely come back in the future.

Stayed 4 nights in Jan 2025

2/10 Terrible

maria, bronx

28 Jan 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jan 2025

10/10 Excellent

Sang h

Travelled with partner, Travelled with group

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All inclusive property usually food wasn’t that great but this property the food was great and also excursion is all included so we really enjoyed it

Stayed 3 nights in Jan 2025

10/10 Excellent

Ramiro Medrano

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Customer Service is excellent! Food is amazing, quality of service and the luxury is the best!

Stayed 5 nights in Jan 2025

10/10 Excellent

Gillean

Travelled with partner

25 Jan 2025

Hotel XCaret was amazing! Beautiful beyond words, lots of great restaurants to choose from. Friendly and helpful staff. Loved our room and it included all the parks where we had amazing adventures. We will definitely be repeat visitors!

Stayed 7 nights in Jan 2025

4/10 Poor

Matthew P

Travelled with family and small children

25 Jan 2025

Liked: Cleanliness

This is our second time at this hotel. Last year we rated it 5 stars. This year there were just a ton of small things that made this experience not feel like a luxury hotel. From staff that was rude, to terrible housekeeping. Food quality dropped substantially. Last year they heated the kids pool, this year they didn't and the weather was chilly. Just overall it was a big disappointment. Hope they can bring back the quality we experienced in 2024.

Stayed 7 nights in Jan 2025

10/10 Excellent

JOEL

24 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Yes

Stayed 5 nights in Nov 2024

6/10 Okay

Christopher

Travelled with partner

24 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place was nice, the food was meh. I’ve been to 19 resorts in Mexico and the food here was the worst I had. Needs improvements in food or won’t be back

Stayed 5 nights in Jan 2025

2/10 Terrible

Patricia

Travelled with partner

23 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed here one day, we arrived on a Sunday. Unfortunately we were not informed until our arrival that the only park open was Xcaret park. Our bad experience was with the jacuzzi. We followed directions on how far up to fill and all was fine, but when I excited after maybe 30min of using it. The entire floor from jacuzzi area, sink, closet, shower, and under both beds was full of water. We quickly called the front desk to let them know. They did not seemed surprised. We were very concerned as we left cell phone charges plugged in and if they had been touching the water, I would have been electrocuted. They sent someone to check on jacuzzi, and cleaning services do dry the floor and leave clean towels. Employees said this is something that happens often. That the cleaning crew always complains that they have to drain the tub slowly or it overflows through a drain they have under the sink. They said the drains are just too small to deal with that amount of water. This is a safety issue and it seems they don’t take it seriously and probably won’t until a tragedy happens. As expensive as this hotel is, they should have the funds to remove jacuzzis from rooms so no one else can use them since their drainage system is not at capacity for them to be used and drained properly.

Stayed 1 night in Jan 2025

10/10 Excellent

YINJUN, Calgary

23 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jan 2025

2/10 Terrible

Hua Long

Travelled with family and small children

22 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We chose this hotel based on its reputation, but unfortunately, our experience was far from satisfactory. Food Safety Issues: Our entire family suffered from food poisoning during our stay. My wife fell ill after dining at Las Cuevas, bedridden for two days, and shortly after, our 5-year-old and 1-year-old also became sick with vomiting and diarrhea. Witnessing a staff member handle raw steak and octopus with bare hands, then touch the steak again before serving it, was shocking and raised serious food hygiene concerns. Terrible Concierge Service: When my 1-year-old needed diapers due to diarrhea, I requested assistance from the concierge. Despite repeated visits and promises, diapers were not delivered for two days, and I was asked for more money each time. One staff member even suggested I take a taxi to buy them myself, which was highly inconsiderate. Eventually, after escalating the issue to managers, I received the diapers within 20 minutes, raising questions about why they weren’t provided earlier. Overall Impact: Our vacation was ruined as we were confined to the hotel, exhausted from sleepless nights with sick children. The lack of food safety and the concierge’s handling of our situation left a lasting negative impression. I would not recommend this hotel until they address their food safety standards and train their staff to handle guest concerns with empathy and professionalism.

Stayed 8 nights in Jan 2025

2/10 Terrible

Brian

Travelled with family and small children

20 Jan 2025

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Hotel was decent, not as high quality as I expected. Everyone in my family got food poisoning. Something is wrong with their food!

Stayed 4 nights in Jan 2025

10/10 Excellent

ping

Travelled with family

18 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property by the seaside . The building s are surrounded by jungles and merged with the forests. The building and design are piece of art. Super friendly and hard working staff.

Stayed 5 nights in Jan 2025

4/10 Poor

Tonia

Travelled with partner

18 Jan 2025

Liked: Cleanliness

The views of the landscape was beautiful. The food was good. Some bars had great service ( the one at the sushi restaurant was excellent and the bar at the Mexican restaurant ( not buffet ) was excellent. The food at the Mexican restaurant was excellent. The coffee bar didn’t open until 7am which was disappointing for early morning people. We originally booked this trip so we could go to xavage park but once we got there and tried to reserve our tickets they told us the park is closed. They are revamping the park. This was not posted on their website or Expedia website. ALL parks means ALL parks and it wasn’t. Then there is one restaurant at the resort that has a dinner show but when we reserved that restaurant it was booked all week long. Which is ridiculous because we just arrived. Then after sleeping in the bed our first night we discovered the sheets were dirty. We didn’t inspect the bed before getting in. And our air conditioning didn’t work the whole week we were there. Every day someone came into the room saying it was fixed and every night was a sweaty night 76 degrees in the room. Finally the last night they truly fixed the air. Then we arrived to our room after being gone all day at a park and found dirty water all over the toilet area and the electrical panel was not on the wall. So once again we had to contact front desk. Another disappointment was they did not have a mini bar in the room. You had to physically walk to a bar to get a drink in your room.

Stayed 6 nights in Jan 2025

10/10 Excellent

Avraham

16 Jan 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Xu

16 Jan 2025

Stayed 2 nights in Jan 2025

2/10 Terrible

Danxi

15 Jan 2025

Stayed 5 nights in Dec 2024

8/10 Good

Sergio

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

8/10 Good

alejandro, san antonio

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel to stay if you are going with kids.

Stayed 3 nights in Dec 2024

8/10 Good

Wilfred, Perris

Travelled with family

15 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was beautiful, very clean, food and drinks were top notch. Easy transportation to the parks, beds were very clean and comfortable. A/C worked great. The only thing I disliked was that you don't get easy access to all the parks, some parks such as "Xochimilco" need a prior reservation. Mind you that I stayed 3 nights and I was not able to get into the venue because it was fully booked. When going to the services desk to inquire about availability, they kept stating that nothing was available but if I became a member to their vacation club I could always have access to al the parks. I did not appreciate being pushed to become a member every single day of my stay.

Stayed 3 nights in Dec 2024

8/10 Good

Ernesto

Travelled with family

14 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 6 nights in Jan 2025

10/10 Excellent

DAVID

Travelled with family

14 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was very pleased with everything, I needed more time to visit more parks and do activities with my family.

Stayed 2 nights in Jan 2025

10/10 Excellent

Diana

13 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Naa

Stayed 2 nights in Dec 2024

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

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