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Hotel Xcaret Tierra - Family Premier

Property class: 5 and above

Photo gallery for Hotel Xcaret Tierra - Family Premier

6 outdoor pools, pool umbrellas, pool loungers
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby sitting area
Bar (on property)
Couples treatment room(s), sauna, steam room, body treatments

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premier Family Garden

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Garden

  • Garden view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Family Partial Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Partial Ocean View

  • Partial ocean view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premier Family Ocean Front

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Ocean Front

  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premier Family Swim Up Garden

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Swim Up Garden

  • Garden view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Premier Family Junior Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Junior Suite Garden

  • Garden view
  • 126 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Family Junior Suite Ocean Front

1 bedroom, Egyptian cotton sheets, premium bedding, free minibar

Premier Family Junior Suite Ocean Front

  • Ocean view
  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Family Master Suite Ocean Front

Premier Family Master Suite Ocean Front | Living area

Premier Family Master Suite Ocean Front

  • Ocean view
  • 230 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Hotel Xcaret Tierra - Family Premier. Within steps you'll find Cenote Santa Cruz and you'll be within a 20-minute stroll of Xcaret Eco Theme Park. Highlights at this all-inclusive property include 8 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Muluk Spa & Wellness can include body wraps and facials along with aromatherapy and Ayurvedic treatments. The theme restaurant, Mercado 360, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and outdoor tennis court. Business amenities include meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. .Places within a 15-minute drive of this 5-property class Playa del Carmen property include Xplor Theme Park and Xaman Ha Aviary.

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.3 km
  • Xcaret Eco Theme Park - 16 min walk - 1.4 km
  • Xenses Park - 17 min walk - 1.5 km
  • Xplor Theme Park - 3 min drive - 1.8 km
  • Ferry to Cozumel - 5 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Hotel Xcaret Tierra - Family Premier

Hotel Xcaret Tierra - Family Premier is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Tierra - Family Premier offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a beach bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a health club, and spa services are also featured at the luxury Hotel Xcaret Tierra - Family Premier.

  • 181 guestrooms or units
  • 6 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • Conference rooms
  • Built in 2017
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Bar on the beach
Hotel Xcaret Tierra - Family Premier offers 181 air-conditioned accommodations with iPads and free minibar items. Rooms open to furnished balconies. This accommodation is furnished with double sofa beds. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Muluk Spa & Wellness has 18 treatment rooms, including rooms for couples. Services include facials, body wraps and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle on request
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 2 swim-up bars
  • 8 restaurants
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Chibalí
  • La Cantina
  • La Trajinera
  • Mercado 360
  • Xingao

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Shopping
  • Snorkelling
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • In-room sofa bed
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Built in 2017

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express.

Property is also known as

Xcaret Mexico Tierra Family Premier All Inclusive
Xcaret Mexico Tierra Family P
Hotel Xcaret Mexico Tierra Family Premier All Inclusive
Hotel Xcaret Tierra All Xcaret Parks Included Family Premier

Frequently asked questions

What is the cancellation policy at Hotel Xcaret Tierra - Family Premier?

Hotel Xcaret Tierra - Family Premier offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Xcaret Tierra - Family Premier?

The closest beach to Hotel Xcaret Tierra - Family Premier is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Hotel Xcaret Tierra - Family Premier?

Yep, Muluk Spa & Wellness is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hotel Xcaret Tierra - Family Premier have a pool?

Hotel Xcaret Tierra - Family Premier has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Xcaret Tierra - Family Premier have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Xcaret Tierra - Family Premier?

Hotel Xcaret Tierra - Family Premier features 2 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hotel Xcaret Tierra - Family Premier a romantic place to stay?

Couples spa treatments and a bar, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Xcaret Tierra - Family Premier.

Is Hotel Xcaret Tierra - Family Premier family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Xcaret Tierra - Family Premier is a hit with families.

Are there hot tubs in the rooms at Hotel Xcaret Tierra - Family Premier?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hotel Xcaret Tierra - Family Premier?

No, Hotel Xcaret Tierra - Family Premier does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Xcaret Tierra - Family Premier?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Xcaret Tierra - Family Premier?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Xcaret Tierra - Family Premier?

No, pets are not allowed.

Hotel Xcaret Tierra - Family Premier Reviews