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Jungala Hotel at VidantaWorld Riviera Maya

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A wooden pathway flanked by lush tropical plants leading to a covered area with hanging lights.
An aerial view of a resort with a long swimming pool, beach, and ocean.
A bar area with a pool and beach view.
A wooden deck with a hammock, hanging lanterns, and potted plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$732
includes taxes & fees
27 Sept - 28 Sept

Explore the area

View map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710
  • Place, Nicklaus Design Golf Course
    ‪5 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for One-Bedroom Suite

A modern dining area with a wooden table, wicker chairs, and a large window overlooking greenery.

One-Bedroom Suite

9.8 out of 10
Exceptional
(19 reviews)
  • Resort view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 1 Queen Sofa Bed

View all photos for One-Bedroom Suite + Jungala Aqua Experience

A modern bedroom with a large bed, a desk, and a view of greenery through the window.

One-Bedroom Suite + Jungala Aqua Experience

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 1 Queen Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Jungala Hotel at VidantaWorld Riviera Maya. Within a 5-minute stroll you'll find Maroma Beach and Playa Paraiso Golf Course within a 30-minute walk. Highlights at this beachfront resort include 20 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body scrubs and facials along with access to the sauna. The theme restaurant, Chiringuito, is open for lunch. With 2 beach bars and 5 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and golf course. Other amenities include free Wi-Fi in public areas, a gym and a lazy river. There's also valet parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen resort include Cirque du Soleil Boutique at Vidanta Riviera Maya and Tres Rios Ecopark.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Nicklaus Design Golf Course - 5 min walk - 0.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 2.1 km
  • Playa Paraiso Golf Course - 4 min drive - 2.5 km
  • Maroma Beach - 13 min drive - 7.4 km
  • Tres Rios Ecopark - 16 min drive - 14.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪Alberca - Pool - Bar - ‬13 min drive
  • ‪La Laguna - ‬10 min drive
  • ‪Star Café - ‬8 min drive
  • ‪El Mar Y Tierra - ‬6 min drive
  • ‪La Fuente -Lobby Bar - ‬9 min drive

About this property

Jungala Hotel at VidantaWorld Riviera Maya

Simply walk outside to feel the sun on your face at the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). Summer fun is a breeze at Jungala Hotel at VidantaWorld Riviera Maya, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers outdoor tennis courts, a health club and a terrace. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 52 guestrooms or units
  • 3 levels
  • 3 buildings
  • 20 dining venues
  • 2 bars on the beach
  • 5 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 3 coffee shops
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Jungala Hotel at VidantaWorld Riviera Maya offers 52 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes kitchen islands. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels. Accommodation at this 5-star resort has kitchens with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • 2 beach bars
  • 2 swim-up bars
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 5 poolside bars

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour pool access
  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Free beach club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Health club
  • Lazy river
  • Outdoor pickleball court
  • Pro golf shop
  • Tennis lessons
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Ice maker
  • Kitchen
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 7 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Frequently asked questions

What is the cancellation policy at Jungala Hotel at VidantaWorld Riviera Maya?

Jungala Hotel at VidantaWorld Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Jungala Hotel at VidantaWorld Riviera Maya?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Jungala Hotel at VidantaWorld Riviera Maya on 27 Sept 2026 start from NZ$732, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Jungala Hotel at VidantaWorld Riviera Maya?

Yep, Jungala Hotel at VidantaWorld Riviera Maya has secured uncovered valet parking with in/out privileges for USD 7 per day.

Are there any beaches close to Jungala Hotel at VidantaWorld Riviera Maya?

Yep, Jungala Hotel at VidantaWorld Riviera Maya is a short 1-minute walk from Maroma Beach. Fun beach activities include yoga and volleyball.

Is there a spa on site at Jungala Hotel at VidantaWorld Riviera Maya?

Yep, there is an onsite spa at Jungala Hotel at VidantaWorld Riviera Maya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Jungala Hotel at VidantaWorld Riviera Maya have a pool?

Jungala Hotel at VidantaWorld Riviera Maya has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 24 hours.

Does Jungala Hotel at VidantaWorld Riviera Maya have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Jungala Hotel at VidantaWorld Riviera Maya?

Jungala Hotel at VidantaWorld Riviera Maya features a private beach, 2 beach bars and 5 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Jungala Hotel at VidantaWorld Riviera Maya a romantic place to stay?

A hot tub and a private beach, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jungala Hotel at VidantaWorld Riviera Maya.

Is Jungala Hotel at VidantaWorld Riviera Maya family-friendly?

You bet! With amenities such as babysitting services and a lazy river, as well as highchairs and children's slippers in the guestrooms, it's no surprise that Jungala Hotel at VidantaWorld Riviera Maya is a hit with families.

Are there hot tubs in the rooms at Jungala Hotel at VidantaWorld Riviera Maya?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Jungala Hotel at VidantaWorld Riviera Maya?

No, Jungala Hotel at VidantaWorld Riviera Maya does not offer an airport shuttle service.

Is there a bar or restaurant at Jungala Hotel at VidantaWorld Riviera Maya?

Relax with a coldie at the 2 beach bars, 5 poolside bars or 4 lounge bars, and grab a meal at Jungala Hotel at VidantaWorld Riviera Maya's 20 restaurants.

What time are check-in & check-out at Jungala Hotel at VidantaWorld Riviera Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Jungala Hotel at VidantaWorld Riviera Maya?

No, only service animals are allowed.

Is there a golf course on site at Jungala Hotel at VidantaWorld Riviera Maya?

Yep, Jungala Hotel at VidantaWorld Riviera Maya has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Jungala Hotel at VidantaWorld Riviera Maya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 263 out of 352 reviews
Rating 8 - Good. 37 out of 352 reviews
Rating 6 - Okay. 22 out of 352 reviews
Rating 4 - Poor. 17 out of 352 reviews
Rating 2 - Terrible. 13 out of 352 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive staff and beautiful rooms and amenities!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, very clean, friendly and accommodating staff, the kitchen had everything you needed and the pools were one of the highlight for the kids.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large property with lots to do and great food to choose from!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Great hospitality , property and service
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Nice and quiet, great place
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great room great pools and great food what more could you ask for we will be back for sure !!!!!!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach club pool! So luxurious and relaxing.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a one bedroom suite and it is an incredible value. There is a lot to see and do right inside the hotel grounds: Lush jungle, wild animals, fitness/spa, countless swimming pools, the beach, … Food is a little expensive by local standards, but all the restaurants are in beautiful surroundings like out of a movie set. All the staff are friendly and helpful. We enjoyed our stay very much.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Excelente hotel
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited with our family of four and had a blast!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've spent an amazing time in Jungala, we're very thankful for all the Vidanta crew who were charismatic and anticipating on assisting any potential need. Looking forward to come back!
Stayed 10 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, fantastic amenities, excellent staff-every single one of them- great food!
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. My only complaint is that food is over priced. Small portions for what you are paying for. Room service was excellent always had our room clean. Jungala lobby representatives were awesome they help us since day one. We stayed 6 nights.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and staff
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexico always have the top customer service and tristemente it didn't disappoint.. this resort was exceptional 1000% top on everything!! Every details was though of. I will definitely come back to jungala!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large property with many amenities. Great for families. strongly recommend!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very friendly and abundant staff. Jose at Jungala Hotel catered to our every need. He was the most attentive concierge we have ever had. Food was excellent. Lots of choices. The only negative was price of meals and goods (sunscreen was more than $45!!)
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was wonderful and the staff was so great if you’d like to hang out and enjoy a hotel this is a place to be
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room at Jungala was very spacious and quite well maintained. The decor was also nicer than the other hotels on the property. Pools were excellent and we loved the cabanas for free if you spend money on food. I would recommend booking dining at restaurants instead of eating at Salum all the time, we found the service at Salum to be hit and miss.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was Perfect! I would highly recommend it for family’s with children. The amenities are amazing to keep little ones busy all day!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff was super attentive and were always seeking to see what they could help with. The pools were huge and beautiful. Everything was awesome.
This was the main pool which gets lost in the image because its huge.
One of the lobbies
One of the lobbies
This was Del Lago Restaurant were they serve buffet breakfast. The views of that place were beautiful
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very large property, but it was beautiful in the staff. Did a tremendous job!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with multiple pool and dining options. Staff goes out of their way to make you feel welcomed. The room at Jungala was huge and extremely clean.
Stayed 4 nights in Mar 2026