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Jungala Park Hotel at VidantaWorld Riviera Maya

5.0 star property
Luxury resort on the beach, with 5 outdoor pools

Photo gallery for Jungala Park Hotel at VidantaWorld Riviera Maya

5 outdoor pools, pool cabanas (surcharge), pool umbrellas
5 outdoor pools, pool cabanas (surcharge), pool umbrellas
20 restaurants, breakfast served
Beach bar
Sauna, hot tub, steam room, body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Bar
  • Kitchen
  • Parking available
  • Room service

Explore the area

View map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪3 min drive‬
  • Playa Paraiso Golf Course
    ‪4 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for One-Bedroom Suite + Jungala Aqua Experience

1 bedroom, premium bedding, down duvets, minibar

One-Bedroom Suite + Jungala Aqua Experience

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

1 bedroom, premium bedding, down duvets, minibar

One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

1 bedroom, premium bedding, down duvets, minibar

One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for One-Bedroom Suite

55-inch LED TV with cable channels

One-Bedroom Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for One-Bedroom Suite + 3-Day Summer Camp for 2 Kids + Jungala Aqua Experience + VIP Cabana

55-inch LED TV with cable channels

One-Bedroom Suite + 3-Day Summer Camp for 2 Kids + Jungala Aqua Experience + VIP Cabana

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Jungala Park Hotel at VidantaWorld Riviera Maya. Within a 5-minute stroll you'll find Maroma Beach and Playa Paraiso Golf Course within a 30-minute walk. Highlights at this beachfront resort include 20 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body scrubs and facials along with access to the sauna. The theme restaurant, Chiringuito, is open for lunch. With 2 beach bars and 5 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and golf course. Other amenities include a water park, free Wi-Fi in public areas and a gym. There's also valet parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 5-property class Playa del Carmen resort include Cirque du Soleil Boutique at Vidanta Riviera Maya and Tres Rios Ecopark.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 13 min walk - 1.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive - 1.4 km
  • Playa Paraiso Golf Course - 4 min drive - 1.8 km
  • Maroma Beach - 12 min drive - 6.7 km
  • Tres Rios Ecopark - 17 min drive - 13.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪Restaurante La Plaza - ‬9 min drive
  • ‪La Laguna - ‬10 min drive
  • ‪Lobby Bar Acuarium - ‬14 min drive
  • ‪El Mar Y Tierra - ‬6 min drive
  • ‪Restaurante El Tapatío - ‬11 min drive

About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

Luxury resort on the beach, with 5 outdoor pools
Simply walk outside to feel the sun on your face at the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). Summer fun is a breeze at Jungala Park Hotel at VidantaWorld Riviera Maya, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a water park (surcharge), outdoor tennis courts and a health club. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 52 guestrooms or units
  • 3 levels
  • 3 buildings
  • 20 dining venues
  • 2 bars on the beach
  • 5 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 3 coffee shops
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Jungala Park Hotel at VidantaWorld Riviera Maya offers 52 air-conditioned accommodations with minibars and espresso makers. This accommodation offers separate sitting areas and includes kitchen islands. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels. Accommodation at this 5-star resort has kitchens with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)

Food and drink

  • 2 beach bars
  • 2 swim-up bars
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 5 poolside bars

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour pool access
  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Free beach club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Health club
  • Lazy river
  • Outdoor pickleball court
  • Pro golf shop
  • Tennis lessons
  • Water park
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Separate in-room dining area
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Hob
  • Ice maker
  • Kitchen
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g. directions)
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 2.70 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 7 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. Guests can access their rooms with a mobile device.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Frequently asked questions

What is the cancellation policy at Jungala Park Hotel at VidantaWorld Riviera Maya?

Jungala Park Hotel at VidantaWorld Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Jungala Park Hotel at VidantaWorld Riviera Maya?

Yep, Jungala Park Hotel at VidantaWorld Riviera Maya has secured uncovered valet parking with in/out privileges for USD 7 per day.

Are there any beaches close to Jungala Park Hotel at VidantaWorld Riviera Maya?

Yep, Jungala Park Hotel at VidantaWorld Riviera Maya is a short 1-minute walk from Maroma Beach. Fun beach activities include yoga and volleyball.

Is there a spa on site at Jungala Park Hotel at VidantaWorld Riviera Maya?

Yep, there is an onsite spa at Jungala Park Hotel at VidantaWorld Riviera Maya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Jungala Park Hotel at VidantaWorld Riviera Maya have a pool?

Jungala Park Hotel at VidantaWorld Riviera Maya has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 24 hours.

Does Jungala Park Hotel at VidantaWorld Riviera Maya have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Jungala Park Hotel at VidantaWorld Riviera Maya?

Jungala Park Hotel at VidantaWorld Riviera Maya features a private beach, 2 beach bars and 5 outdoor pools. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Jungala Park Hotel at VidantaWorld Riviera Maya a romantic place to stay?

A hot tub and a private beach, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jungala Park Hotel at VidantaWorld Riviera Maya.

Is Jungala Park Hotel at VidantaWorld Riviera Maya family-friendly?

You bet! With amenities such as babysitting services and a water park, as well as highchairs and children's slippers in the guestrooms, it's no surprise that Jungala Park Hotel at VidantaWorld Riviera Maya is a hit with families.

Is there a free airport shuttle available at Jungala Park Hotel at VidantaWorld Riviera Maya?

No, Jungala Park Hotel at VidantaWorld Riviera Maya does not offer an airport shuttle service.

Is there a bar or restaurant at Jungala Park Hotel at VidantaWorld Riviera Maya?

Relax with a coldie at the 2 beach bars, 5 poolside bars or 4 lounge bars, and grab a meal at Jungala Park Hotel at VidantaWorld Riviera Maya's 20 restaurants.

What time are check-in & check-out at Jungala Park Hotel at VidantaWorld Riviera Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Jungala Park Hotel at VidantaWorld Riviera Maya?

No, only service animals are allowed.

Is there a golf course on site at Jungala Park Hotel at VidantaWorld Riviera Maya?

Yep, Jungala Park Hotel at VidantaWorld Riviera Maya has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 38 out of 51 reviews
Rating 8 - Good. 4 out of 51 reviews
Rating 6 - Okay. 5 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 2 out of 51 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

elenita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. The service , the rooms , our concierges were superb. Would definitely recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cesar lopez, Perris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property team was very helpful and accommodating. The resort itself was gorgeous and the food and drinks were all amazing. Would highly recommend and look forward to returning.
Stayed 6 nights in Apr 2025

10/10 Excellent

jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing stay! Do not hesitate to book, the staff cannot do enough for you. We had a birthday during our stay & they made it one to remember. All the extra touches in the room & the service was 10/10. Highly recommend the beach club/ Jungala.
Stayed 3 nights in Apr 2025

10/10 Excellent

YOSEF, Tel Aviv

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here
Stayed 5 nights in Apr 2025

10/10 Excellent

Jasmina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit
Stayed 5 nights in Apr 2025

10/10 Excellent

Dragana, Wake Forest

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing and stress free vacation thanks to excellent service from our staff! Anything we needed they were on top of it in minutes.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
Stayed 5 nights in Mar 2025

10/10 Excellent

MARY

Stayed 3 nights in Mar 2025

10/10 Excellent

Gabriel, Saint Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extraordinary, and the service was AAA
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 2 nights in Jan 2025

10/10 Excellent

Firas

Stayed 8 nights in Dec 2024

10/10 Excellent

Lacey

Business traveller
Stayed 5 nights in Dec 2024

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
Stayed 8 nights in Dec 2024

6/10 Okay

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Stayed 9 nights in Dec 2024

10/10 Excellent

Peter, alhambra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph, Calabasas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Stayed 10 nights in Dec 2024

8/10 Good

ROSA MARGARITA, yopal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Angelica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 9 nights in Dec 2024

6/10 Okay

BRIAN L.

Travelled with family
Liked: Cleanliness
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
Stayed 4 nights in Dec 2024

4/10 Poor

Joy

Travelled with family
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
Stayed 4 nights in Dec 2024

2/10 Terrible

Ariel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst vacation I have ever had this was horrible
Stayed 5 nights in Dec 2024

10/10 Excellent

CARMEN ELENA

Liked: Cleanliness, staff & service, property conditions & facilities
LA GENTE SUPER SERVICIO MUY AGRADABLE TODO
Stayed 1 night in May 2025

10/10 Excellent

CARMEN ELENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal, lugar muy lindo . Excelente
Stayed 5 nights in Apr 2025