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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
Poolside bar
View from property
Indoor wedding
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$599
includes taxes & fees
15 Apr - 16 Apr

Explore the area

View map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(10 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

9.2 out of 10
Wonderful
(134 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Ocean Maya Royale - Adults Only - All Inclusive . You'll be 2.7 km (1.7 mi) from El Camaleón Mayakoba Golf Course and 4.5 km (2.8 mi) from Playa Xcalacoco. Highlights at this all-inclusive property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Despacio Spa Centre can include Swedish massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, La Hacienda, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site gym, outdoor tennis court and sauna. 2013 square feet (187 square metres) of event facilities include a meeting room and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 15-minute drive of this 5-property class Riviera Maya property include Quinta Avenida and Maroma Beach.

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min drive - 3.6 km
  • Gran Coyote Golf - 6 min drive - 6.4 km
  • Tres Rios Ecopark - 7 min drive - 3.5 km
  • Playa Xcalacoco - 9 min drive - 7.7 km
  • Playa Paraiso Golf Course - 9 min drive - 12.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • ‪Black & White - ‬7 min drive
  • ‪Festival - ‬7 min drive
  • ‪El Charro - ‬2 min walk
  • ‪Jaal-Ha - ‬8 min drive
  • ‪Beach Bar - ‬8 min drive

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 2013 sq ft of conference space
  • 187 sq. m of conference space
  • Deli
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Frequently asked questions

What is the cancellation policy at Ocean Maya Royale - Adults Only - All Inclusive ?

Ocean Maya Royale - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Maya Royale - Adults Only - All Inclusive ?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at Ocean Maya Royale - Adults Only - All Inclusive on 15 Apr 2026 start from NZ$599, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Maya Royale - Adults Only - All Inclusive ?

Yep, Ocean Maya Royale - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Ocean Maya Royale - Adults Only - All Inclusive ?

The closest beach to Ocean Maya Royale - Adults Only - All Inclusive is Maroma Beach (6.8 km).

Is there a spa on site at Ocean Maya Royale - Adults Only - All Inclusive ?

Yep, Despacio Spa Centre is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Ocean Maya Royale - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Ocean Maya Royale - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Ocean Maya Royale - Adults Only - All Inclusive ?

Ocean Maya Royale - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants.

What makes Ocean Maya Royale - Adults Only - All Inclusive a romantic place to stay?

Ocean-view dining, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Ocean Maya Royale - Adults Only - All Inclusive .

Is Ocean Maya Royale - Adults Only - All Inclusive family-friendly?

No, Ocean Maya Royale - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Ocean Maya Royale - Adults Only - All Inclusive ?

No, Ocean Maya Royale - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Maya Royale - Adults Only - All Inclusive ?

Yep, you can grab a meal at Ocean Maya Royale - Adults Only - All Inclusive 's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Ocean Maya Royale - Adults Only - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Ocean Maya Royale - Adults Only - All Inclusive ?

No, pets and service animals are not allowed.

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1725 out of 2775 reviews
Rating 8 - Good. 620 out of 2775 reviews
Rating 6 - Okay. 256 out of 2775 reviews
Rating 4 - Poor. 85 out of 2775 reviews
Rating 2 - Terrible. 89 out of 2775 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Mohammad, Scottsdale

Stayed 6 nights in Dec 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff was very helpful & friendly. .
Stayed 14 nights in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The activity staff were very good. The room was clean and the staff was friendly. The buffet food options did not provide a lot of options. Some of the specialty restaurants, specifically, Yakoosa, was closed a few nights and the hosts draconian controls caused me to not be able to eat with friends...overall it was nice.
Sunrise
Nativity was beautiful
Stayed 6 nights in Dec 2025

10/10 Excellent

MAHESH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredibly welcoming and helpful throughout our stay. The rooms were very comfortable. Food and drinks were excellent at all the restaurants , bars and coffee shops. Highly recommend for a truly relaxing escape!
Stayed 6 nights in Dec 2025

10/10 Excellent

Patrick

Stayed 6 nights in Dec 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Amazing staff. Room was modern, clean and comfortable beds. Definitely stay here again.
Stayed 9 nights in Dec 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend! Our stay was amazing! The food was great. The staff and service was exceptional!! We had everything we needed and more!!
Stayed 6 nights in Dec 2025

10/10 Excellent

Ernan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing and the staff even better!! Want to give a special shout out to Viri, Gustavo, Moisés, Joshian the sushi chef they made the experience even more better for my fiancé and me. Will definitely be going back!
Stayed 4 nights in Dec 2025

8/10 Good

Igor

Travelled with partner
Liked: Cleanliness, amenities
The room was a little outdated but that didnt bother us since we mostly spent time outside on the beach or doing activities. Ocean Maya Royale has a great sandy beach without any rocks so that was great. There are plenty of activities to do (tequila tasting, wine tasting, bracelet making, games in the pool, coffee making, karaoke in the evening, guessing songs trivia and more). Huge shout out to hard working staff Viri, Gustavo, Pillar, Augustin at Mike's coffee place. Highly recommend coffee at Mike's coffee. Watch out for mosquitoes at open restaurants in the evening like Dolce Vita and El Charro. Otherwise, great stay and great staff. Thank you everyone that made our vacation great.
Stayed 7 nights in Dec 2025

10/10 Excellent

Liandra M

Stayed 7 nights in Dec 2025

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities
Everything was good except I don’t understand why you need to make reservations for all the restaurants.
Stayed 7 nights in Dec 2025

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness
We go back to OMR because of the fantastic people; Kenddell, JoJo, Jony, Eber, Francisco, Miguel, Diego. The interactions and conversations had with the employees make you feel special and important. Yes the facilities could be updated but the employees go above and beyond any other resort.
Stayed 8 nights in Dec 2025

10/10 Excellent

Catherine Magana, Alturas

The room was spotless. The staff
Stayed 6 nights in Dec 2025

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing stay at Ocean Maya Royale! From the moment I arrived, the staff made me feel welcomed and taken care of. The resort is beautiful, clean, and well maintained, with a relaxing adults-only atmosphere that made it the perfect getaway. The rooms were spacious and comfortable, the food was delicious with plenty of variety, and the beach and pools were absolutely stunning. Every staff member went above and beyond to ensure my stay was enjoyable, from the restaurants to housekeeping and entertainment. Overall, my experience exceeded my expectations, and I would highly recommend Ocean Maya Royale to anyone looking for a relaxing, high-quality resort. I can’t wait to come back!
Stayed 7 nights in Dec 2025

10/10 Excellent

Elma

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The experience team is honestly what made my week at this resort so memorable! Everyone was so nice and fun, and they made sure to remember your name and check in. Especially Kendell, He was the life of the party and so kind! Viri was another staff member I became close to, she was so sweet! Alejandro, Victor, Gustavo, Marian, Susi, and Moises were also very helpful and social with the visitors, making sure everything was okay and would encourage you to participate in fun activities! The whole team did good at communicating with everyone, encouraging participation while becoming your friend. This was my first time at this resort, and I would return! The resort is smaller than my usual go tos, but I enjoyed everything being closer. One suggestion I do have for the resort in general, is that it would have been convenient to have a drying rack in the room to dry our wet/damp clothes from the day. That way we don’t have to leave it outside, since it did rain a good amount for us, or have clothes everywhere in our room.
Stayed 7 nights in Dec 2025

6/10 Okay

AMANPREET SINGH

Stayed 5 nights in Dec 2025

10/10 Excellent

Holly

Stayed 6 nights in Dec 2025

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great overall, the only “issues” I had were the following: Food could’ve been a little better, lots of it was bland The sheets weren’t changed for our room for the last couple of days of our stay. Even though we asked for them to be changed the cleaners would just flip the sheets around instead. Other than that absolutely everything was perfect.
Stayed 8 nights in Dec 2025

2/10 Terrible

Connie Kia

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
The food selection was not all that great. Resort was small and not much to do. Alcohol and soda was extremely watered down. We had bugs in our room and all over my clothes in my suitcase. This was our first time in Cancun and will not be returning to this resort.
Stayed 5 nights in Dec 2025

10/10 Excellent

Micah

Stayed 1 night in Dec 2025

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this resort and our stay was stellar. No complaints. Exceptional service by Alfredo, Margarita, Juan and Edith especially . Staff and guests so friendly. Food at buffet bit hit and miss but overall good. We had the Privilege package and i highly recommend. Felt really spoiled. One negative was the chair saving at pool and beach. Difficult to get decent spot unless you get there by 5 or 6am to stake your spot with your towel Overall we loved our stay and will be back!
Stayed 7 nights in Dec 2025

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
During our stay, the water was cut off, several times, the electricity went out, and the air conditioners weren't working correctly. The staff was amazing, very helpful and super nice.
Stayed 6 nights in Dec 2025

8/10 Good

Gilman

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Did have a few issues with our room. The power went down twice within 2 hours on the same day and we couldn't open our safe on our last day and the staff told us because the battery went dead. Other than these issues, my wife and I did really like our room.
Stayed 6 nights in Dec 2025

10/10 Excellent

Dale John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place. Everything excellent. Highly recommend
Stayed 6 nights in Dec 2025

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, all staff were very nice and friendly, food was excellent and the pool bathrooms were very clean!!
Stayed 4 nights in Dec 2025