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Palmaïa-The House of AïA: All Inclusive Wellness Resort

A person swimming in a clear pool with a view of lush greenery and a clear sky.

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Parking included
Free Wi-Fi

includes taxes & fees

15 July - 16 July

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Beach
‪1 min walk‬
Place, Piste Cyclable sur Paseo Xaman-Ha
‪19 min walk‬
Place, Playacar Golf Club
‪9 min drive‬

Room options

Queen Suite

Exceptional

Garden view
50 sq m
1 bedroom
Sleeps 3
2 Queen Beds
Free Wi-Fi

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family King Suite

Exceptional

Garden view
50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed
Free Wi-Fi

Family Master Suite

Garden view
66 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Single Bunk Bed
Free Wi-Fi

King Suite

Exceptional

Garden view
50 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Family King Suite Ocean View

Sea view
50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed
Free Wi-Fi

King Suite Ocean View

Exceptional

Sea view
50 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

Exceptional

Sea view
50 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Queen Suite Ocean View

Exceptional

Sea view
50 sq m
1 bedroom
Sleeps 3
2 Queen Beds
Free Wi-Fi

Family Master Suite Ocean View

Exceptional

Sea view
66 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Single Bunk Bed
Free Wi-Fi

Swim Out King Suite with Bathtub

50 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Meditation Suite

Garden view
66 sq m
2 bedrooms
Sleeps 2
1 King Bed
Free Wi-Fi

Meditation Suite Ocean View

Sea view
66 sq m
2 bedrooms
Sleeps 2
1 King Bed
Free Wi-Fi

Swim Out Meditation Suite

66 sq m
2 bedrooms
Sleeps 2
1 King Bed
Free Wi-Fi

Swim Out Family Master Suite

66 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Single Bunk Bed
Free Wi-Fi

Swim Out Queen Suite

50 sq m
1 bedroom
Sleeps 3
2 Queen Beds
Free Wi-Fi

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Palmaïa-The House of AïA: All Inclusive Wellness Resort. You'll be 1.5 km (0.9 mi) from Piste Cyclable sur Paseo Xaman-Ha and 3.2 km (2 mi) from Xaman Ha Aviary. Highlights at this all-inclusive property include 4 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, MAR DE OLIVO, serves Mediterranean cuisine and is open for dinner. Eolo Beach Club is the property's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .With a stay at this 5-property class Playacar property, you'll be 3.6 km (2.2 mi) from Playa del Carmen Maritime Terminal and 3.7 km (2.3 mi) from Quinta Avenida.

View more Resorts in Playa del Carmen

What's nearby

Playacar Beach - 1 min walk - 0.1 km
Piste Cyclable sur Paseo Xaman-Ha - 19 min walk - 1.6 km
Mahi Golf Course - 6 min drive - 2.2 km
Playacar Golf Club - 9 min drive - 3.2 km
Quinta Avenida - 13 min drive - 7.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

‪rosa roja - ‬18 min walk
‪Viva Wyndham Maya - ‬5 min drive
‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk
‪Cupcake Cafe - ‬9 min walk
‪Turquesa - ‬5 min drive

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

234 guestrooms or units

4 levels

7 buildings

4 dining venues

2 swim-up bars

3 bars or lounges

Built in 2019

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Terrace

Beauty salon

Bellhop

Lift

No smoking on site

Bar on the beach

Coffee shop

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Smooth flooring in room
Wheelchair accessible (may have limitations)

4 floors
7 buildings
At least 80% organic food
Banquet hall
Built in 2019
Locally sourced food prioritised
Locally-owned and organised tours and activities
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Children under 10 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Sandos Palm All Inclusive All-inclusive property

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Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Frequently asked questions

What is the cancellation policy at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on 15 Jul 2026 start from NZ$1,628, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yep, Palmaïa-The House of AïA: All Inclusive Wellness Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yep, Palmaïa-The House of AïA: All Inclusive Wellness Resort is a short 2-minute walk from Playacar Beach. Fun beach activities include yoga.

Is there a spa on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yep, there is an onsite spa at Palmaïa-The House of AïA: All Inclusive Wellness Resort. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Palmaïa-The House of AïA: All Inclusive Wellness Resort has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort features 6 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Palmaïa-The House of AïA: All Inclusive Wellness Resort a romantic place to stay?

Beachfront dining and free beach cabanas, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Palmaïa-The House of AïA: All Inclusive Wellness Resort.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and art supplies in the guestrooms, it's no surprise that Palmaïa-The House of AïA: All Inclusive Wellness Resort is a hit with families.

Is there a free airport shuttle available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, only service animals are allowed.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Liked: Cleanliness, amenities, property conditions & facilities

This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting

How everyone treated us with love!

Everything was amazing

Stayed 4 nights in Dec 2025

Verified

10/10 Excellent

Linda

7 Jan 2026

18 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a stunning resort - we keep coming back … it’s our 5th time here!!!

This place is truly magical and words can’t express how perfect this place is.. if your looking for a healthy experience for your mind, body and soul this place delivers..

Stayed 4 nights in Nov 2025

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

Reviews

Popular amenities

Explore the area

Room options

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Queen Suite

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Family King Suite

View all photos for Family Master Suite

Family Master Suite

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King Suite

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Family King Suite Ocean View

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King Suite Ocean View

View all photos for King Suite with Bathtub Ocean view

King Suite with Bathtub Ocean view

View all photos for Queen Suite Ocean View

Queen Suite Ocean View

View all photos for Family Master Suite Ocean View

Family Master Suite Ocean View

View all photos for Swim Out King Suite with Bathtub

Swim Out King Suite with Bathtub

View all photos for Meditation Suite

Meditation Suite

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Meditation Suite Ocean View

View all photos for Swim Out Meditation Suite

Swim Out Meditation Suite

View all photos for Swim Out Family Master Suite

Swim Out Family Master Suite

View all photos for Swim Out Queen Suite

Swim Out Queen Suite

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Awards and affiliations

Similar properties

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as