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Princess Family Club Riviera - All Inclusive

Property class: 5 and above

Photo gallery for Princess Family Club Riviera - All Inclusive

A beach with palm trees, a thatched-roof structure, and a clear view of the ocean.
A resort with a swimming pool, palm trees, and modern architecture.
A long bar area with high, arched brick ceilings and multiple seating options.
Property grounds
A hotel lobby with a patterned wall, a central chandelier, and large vases.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$581
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Place, Platinum Riviera Beach
    ‪9 min walk‬
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪15 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Family Room (Club)

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Family Room (Club)

7.6 out of 10
Good
(47 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

A room with a glass wall overlooking a swimming pool and lounge chairs.

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(17 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Princess Family Club Riviera - All Inclusive . You'll be within a 20-minute walk of Playa Xcalacoco and 1.8 km (1.1 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive resort include 12 restaurants, 12 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Princess can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Buffet Family Club, serves international cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and free water park. 27254 square feet (2532 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen resort include Quinta Avenida and El Camaleón Mayakoba Golf Course.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Platinum Riviera Beach - 9 min walk - 0.8 km
  • Playa Xcalacoco - 5 min drive - 1.8 km
  • Playa del Carmen Main Beach - 15 min drive - 9.5 km
  • Xcaret Eco Theme Park - 28 min drive - 19.4 km
  • Moon Palace Golf Club - 40 min drive - 51.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Buffet Riviera - ‬7 min walk
  • ‪Yucatán Main Restaurant - ‬13 min walk
  • ‪Rodeo Grill - ‬10 min walk

About this property

Princess Family Club Riviera - All Inclusive

Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 20 bars or lounges
  • 27254 sq ft of conference space
  • 2532 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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A resort with multiple swimming pools, palm trees, and a view of the ocean.
Grand Riviera Princess - All Inclusive
Playa del Carmen
  • Pool
  • Spa pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 4,689 reviews
The price is NZ$506
includes taxes & fees
19 Nov - 20 Nov
Grand Riviera Princess - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.15 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

What is the cancellation policy at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Princess Family Club Riviera - All Inclusive ?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on 17 Nov 2026 start from NZ$581, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive has a free self car park.

Are there any beaches close to Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive is a short 18-minute walk from Playa Xcalacoco. Fun beach activities include volleyball and scuba diving.

Is there a spa on site at Princess Family Club Riviera - All Inclusive ?

Yep, Spa Princess is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Princess Family Club Riviera - All Inclusive have a pool?

Princess Family Club Riviera - All Inclusive has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Princess Family Club Riviera - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive features 12 outdoor pools, a full-service spa and a nightclub. All guestrooms come with 24-hour room service and free minibar items.

What makes Princess Family Club Riviera - All Inclusive a romantic place to stay?

24-hour room service, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Princess Family Club Riviera - All Inclusive .

Is Princess Family Club Riviera - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Princess Family Club Riviera - All Inclusive is a hit with families.

Does Princess Family Club Riviera - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Princess Family Club Riviera - All Inclusive ?

No, Princess Family Club Riviera - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Princess Family Club Riviera - All Inclusive ?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Princess Family Club Riviera - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Princess Family Club Riviera - All Inclusive ?

No, pets and service animals are not allowed.

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 388 out of 927 reviews
Rating 8 - Good. 269 out of 927 reviews
Rating 6 - Okay. 146 out of 927 reviews
Rating 4 - Poor. 68 out of 927 reviews
Rating 2 - Terrible. 56 out of 927 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to go and family friendly!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly with everybody, the new renovations are amazing.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing the staff was friendly, the rooms, the pools, the resort as a whole was super clean!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I lost a bracelet and hotel was going to charge me $80. Thankfully they gave me a courtesy this time. Made everything right. Great staff!
Stayed 4 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not good
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and welcoming, we didn't like the fact that we couldn't enjoy the beach because of sea weeds and how awful it smelled. We also didn't like the fact that there were wild animals roaming the pool side area. Entertainment at nights was too short and the food at the buffet was same every day. Our son enjoyed the kids club.Overall not bad but not either.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We spent the week here and had a good time. Staff was great and very attentive thing. Rooms where clean. The food at the family buffet was hit or miss buts its typically very quiet. Loved the ice cream shop and the family club areas We never used the drop off kids club service One thing that I wish I knew going in as how the dinner reservation system worked being 72 hours open in advance the first 3 days you probably wont be able to book a restaurant just take that in mind when pre-booking any excursion. One improvement to the family club room I would make is to add something to make grip on the bottom of the family club rooms.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options, beverage stations and pools were really excellent and so were the room and service staff supplying and cleaning them. The four year old wanted to go to the kids club once in the two weeks we stayed there but the 11 year old wasn’t excited about it. Not sure whether a little more advertisement and marketing of the activities would help. Otherwise we were quite happy with our experience.
Stayed 14 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great place to stay
Stayed 4 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst resort I’ve been too thus far. From the cleanliness, to the staff and the food. Couldn’t even get into one restaurant, reservations were booked since checking in which was pretty dumb to begin with since you needed a room number to make a reservation. Would never recommend this resort to anybody EVER! Waste of $2000 + to eat the same three buffets 5 days straight! Oh and let’s not forget no beach due to the seaweeds and that smell was unbearable! Felt bad for those who had rooms next to the beach! SMH
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and great pools
Stayed 6 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Amenities
Family club and swim out was amazing ! Best week in an all inclusive resort
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying in the Princess, all was amazing.
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families. We were traveling with our grandchildren and they had a wonderful time
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grand riviera family club was amazing we had a blast
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff was always friendly and helpful.
Stayed 8 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 6 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and awesome service
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is awesome, and the personnel were super friendly.
Stayed 12 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Have nice for family vacation
Stayed 5 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Food was great,
Stayed 6 nights in Mar 2025