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Princess Family Club Riviera - All Inclusive

5.0 star property
Luxury resort on the beach, with 12 outdoor pools

Photo gallery for Princess Family Club Riviera - All Inclusive

Meeting facility
Property video
Family Room, Pool Access (Club) | Children's theme room
Buffet
Family Room (Club)

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Parking included
The current price is NZ$480
includes taxes & fees
2 July - 3 July

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

7.6 out of 10
Good
(41 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

1 bedroom, free minibar, in-room safe, desk

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(11 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Triple Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Double Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

  • Sleeps 5
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Double Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Triple Room Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe with Garden View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Double Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury with Pool View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room -5 guests- Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Family Room -5 guests- Deluxe with Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Princess Family Club Riviera - All Inclusive . You'll be within a 20-minute walk of Playa Xcalacoco and 1.8 km (1.1 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive resort include 12 restaurants, 12 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Princess can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Buffet Family Club, serves international cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and nightclub. Business travellers can take advantage of conference space and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen resort include Quinta Avenida and El Camaleón Mayakoba Golf Course.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 4 min drive - 2.5 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Tres Rios Ecopark - 11 min drive - 7.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 20 bars or lounges
  • 2532 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

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  • Hot tub
  • Breakfast included
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4.1 out of 5, Very good, 4,008 reviews
The price is NZ$428
includes taxes & fees
9 July - 10 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.97 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

What is the cancellation policy at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Princess Family Club Riviera - All Inclusive ?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on 2 Jul 2025 start from NZ$474.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive has a free self car park.

Are there any beaches close to Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive is a short 18-minute walk from Playa Xcalacoco. Fun beach activities include volleyball and scuba diving.

Is there a spa on site at Princess Family Club Riviera - All Inclusive ?

Yep, Spa Princess is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Princess Family Club Riviera - All Inclusive have a pool?

Princess Family Club Riviera - All Inclusive has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Princess Family Club Riviera - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive features 12 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Princess Family Club Riviera - All Inclusive a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Princess Family Club Riviera - All Inclusive .

Is Princess Family Club Riviera - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Princess Family Club Riviera - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Princess Family Club Riviera - All Inclusive ?

No, but there are Jetted bath in the guestrooms.

Does Princess Family Club Riviera - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Princess Family Club Riviera - All Inclusive ?

No, Princess Family Club Riviera - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Princess Family Club Riviera - All Inclusive ?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Princess Family Club Riviera - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Princess Family Club Riviera - All Inclusive ?

No, pets and service animals are not allowed.

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 340 out of 822 reviews
Rating 8 - Good. 246 out of 822 reviews
Rating 6 - Okay. 130 out of 822 reviews
Rating 4 - Poor. 59 out of 822 reviews
Rating 2 - Terrible. 47 out of 822 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stayed 12 nights in Mar 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools
Stayed 10 nights in Mar 2025

6/10 Okay

Paola

10/10 Excellent

Jagjit singh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025

8/10 Good

Paolo, Acton On

Liked: Cleanliness, staff & service
Food was great,
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Princess Family Club, but you have access to all areas and ammenities of the Grand Riviera Princess. We went with our 3 year old granchild and he had a blast! The Family club has a pool for small kids, a playground, a kids club and a restaurant, all with Pirates theam. They also have an "Heladeria" (icecream shop) decorated as in the 50's that was a great addition to our stay. To get to the beach it's a long walk, but they have carts that take you and are part of the fun for the little ones. The pirate restaurant it's very cute and although it's smaller than the restaurants at the Grand Princess, they had many options and all the food was very tasty. It was perfect for breakfast before the beach. There is a bar at the beach and they have que kiosko too where they serve simple food @ 12.00 pm for those whe want to stay longer (burgers, hot dogs, french fries, etc). The big pools of the Grand Princess are very close to the beach, and they have a buffet restaurant for lunch that opens @ 12.30pm. They had an offer that you pay 15.00 usd per person per day and they give you access to the Platinum Club. We took this offer and were very happy to do it. They have a lounge with delicious sandwiches and coffe and drinks, the pool is small but private and it was perfect to relax during our last day. It also includes free room service 24hrs and a private area at the beach with drink service. The beach was not the best (but being originally from Cuba, we are spoiled)
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Dinara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the a la cartes and how they had gluten free options at all of them.
Stayed 7 nights in Jan 2025

2/10 Terrible

Prathap

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very family oriented the kids did not have any issues playing with other kids. The food in the princess family club buffet was not the best. Very dry over cooked food. The snack Rivera is where I would recommend going to for food. A few safety things I would recommend would be making sure all patios have the lock on, not every room does. Thankfully ours did but my mom’s did not. Another thing I would suggest for the company would be to put a chain lock higher up on the door. Young kids can easily get out when they should not be. Overall was a great vacation!
Stayed 5 nights in Mar 2025

10/10 Excellent

Pascal

Stayed 7 nights in Feb 2025

6/10 Okay

Nakul

Travelled with family and small children
Liked: Cleanliness
We stayed at Princess family club for 7D/6N and this is not a 5 star property by any means. The rooms were clean but showed their age. The staff is welcoming but the reception is rude, when I tried to look for the manager the reception staff behaved as if they don't know her. We were informed that our rooms were not ready after all the check in formalities were completed neither we were offered any welcome drinks. Although they have different cuisine every day but the taste at the buffet is bland. The ala carte restaurant are hit or miss We liked the family club and kids activities. There are bars all around and the bartenders are generous. Go if u get a good deal otherwise give it a pass. We are not coming back.
Stayed 6 nights in Feb 2025

10/10 Excellent

Katherine

Stayed 7 nights in Feb 2025

10/10 Excellent

Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. Service/food/entertainment was amazing, the only thing I wished was that they had 24 hr (our at least the majority of the day) snack bars where you could take the food out of the buffet - if you want a late night snack, you have to use room service which you have to pay for.
Stayed 7 nights in Feb 2025

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó. La verdad es un hotel muy completo. Muchas actividades pasa niños. La comida estuvo riquísima.
Stayed 5 nights in Feb 2025

6/10 Okay

Olga

Travelled with family
Liked: Amenities
The grounds of the hotel are great - very spacious, lots of different pools and entertainment for kids, nice beach. The hotel itself was very dated. When we checked in there was a leak from the ceiling in our room - the plaster had come down and the floor was flooded. It took a very long time to get hotel staff to sort it and move us to a different room. We were exhausted from a 12h flight and our kids were asleep in the corridor while nobody seemed to be in a rush to help. Eventually they moved us into a room next door without any apology. Shame, as it left a bitter taste from the start of our stay. There was a very bad smell in the bathroom which got worse the longer we stayed. I think it's due to old facilities as it wasn't dirty per se. The food in the buffet was poor, although there was a lot of choice. Breakfast was usually good but other meals less so. Not loads of choice of vegetarian meals, apart from fresh salad. We tried a few restaurants but the food quality wasn't fantastic and we couldn't get early bookings as everything was already fully booked, and couldn't go too late with children, which meant we had to do buffet dinners most nights. This was our first time in Mexico, so we didn't know what to expect, but having then stayed in an apartment in town and tried many regular restaurants we soon realised just how amazing food in Mexico is and how very average it was in the hotel, unfortunately. Not very authentic, and not overly fresh.
Stayed 5 nights in Jan 2025

4/10 Poor

Maria, calgary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are amazing!
Stayed 6 nights in Jan 2025

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Staff & service
Was ok. But found cockroaches in the room so the quickly moved us to another room and the same thing. Never got a good sleep the whole time I was there. Good staff. Ok food
Stayed 7 nights in Jan 2025

8/10 Good

Vikram Harper

Stayed 4 nights in Jan 2025

4/10 Poor

khoa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches in their Room & not a quick walk to the be

They had roaches in their room, 1 was stuck in the map on the door & we killed 5 more on the floors. We didn't feel safe leaving our luggages open. We paid for family of 5 correctly on hotels.com & then they made us pay more & the differences of adult price for our 17 years old child vs accommodating/waiving the extra fees with their infested room 31133 & us paying correctly on hotels.com. We paid over $800 for that night. Not worth it, not an easy walk to the beach, everything is far. Staff were not accommodating or kind. Food was ok. The resort on the outside looks grand & beautiful & tailored for kids & family but didn't give our family a great experiences.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way too expensive hotel with tasteless food and slow service. Our first room had mold in it and smelled terrible. It took a full day for Them to give us a New One (so we had to sleep in the smell and mold). I really expected more - it’s a 5 star hotel!
Stayed 3 nights in Jan 2025

6/10 Okay

Ruslan

Princess family club building is very close to some kind of industrial fan that is very loud during the night. Ventilation/ AC in the room is very old, smells and loud too. Beach is very rocky and it’s hard to get into the water, they do not clean passage. And you have to ask about service.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ruth L Hernandez

Liked: Cleanliness
Stayed 5 nights in Jan 2025