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Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools

Where to?

Dates

August 2025

September 2025

On the beach, white sand, sun-loungers, beach umbrellas

Family Room, Pool Access (Club) | Children's theme room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
All-inclusive
Bar
Breakfast included
Room service
Parking included

includes taxes & fees

1 Sept - 2 Sept

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪19 min walk‬
Gran Coyote Golf
‪4 min drive‬
El Camaleón Mayakoba Golf Course
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪54 min drive‬

Room options

Family Room (Club)

Good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

Plasma TV

Ceiling fan

58 sq m
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

1 bedroom, free minibar, in-room safe, desk

Family Room, Pool Access (Club)

Very good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

Plasma TV

Ceiling fan

59 sq m
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Triple Room Luxury with Pool View

55 sq m
Sleeps 4

Double Room Luxury with Pool View

55 sq m
Sleeps 4

Single Room Deluxe with Garden View

55 sq m
Sleeps 5

Double Room Deluxe with Garden View

55 sq m
Sleeps 4

Quadruple Room Deluxe with Garden View

55 sq m
Sleeps 4

Single Room Deluxe with Garden View

55 sq m
Sleeps 2

Quadruple Room Luxury with Pool View

55 sq m
Sleeps 4

Single Room Deluxe with Garden View

55 sq m
Sleeps 3

Single Room Luxury with Pool View

55 sq m
Sleeps 4

Triple Room Luxury with Pool View

55 sq m
Sleeps 3

Single Room Deluxe with Garden View

55 sq m
Sleeps 4

Triple Room Deluxe with Garden View

55 sq m
Sleeps 5

Double Room Luxury with Pool View

55 sq m
Sleeps 3

Triple Room Deluxe with Garden View

55 sq m
Sleeps 4

Single Room Luxury with Pool View

55 sq m
Sleeps 3

Single Room Deluxe with Garden View

Exceptional

55 sq m
Sleeps 2

Single Room Luxury with Pool View

55 sq m
Sleeps 2

Family Room -5 guests- Deluxe with Garden View

55 sq m
Sleeps 5

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Princess Family Club Riviera - All Inclusive . You'll be within a 20-minute walk of Playa Xcalacoco and 1.8 km (1.1 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive resort include 12 restaurants, 12 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Princess can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Buffet Family Club, serves international cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and nightclub. 27254 square feet (2532 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen resort include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

Playa Xcalacoco - 19 min walk - 1.6 km
Gran Coyote Golf - 4 min drive - 2.5 km
El Camaleón Mayakoba Golf Course - 4 min drive - 2.5 km
Playa del Carmen Main Beach - 10 min drive - 8.4 km
Tres Rios Ecopark - 11 min drive - 7.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

‪Amaranto - ‬18 min walk
‪Restaurante Hacienda - ‬7 min walk
‪Sunset restaurant - ‬5 min walk
‪Mamma Mia - ‬8 min walk
‪Privilege Lounge - ‬16 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools

Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

1 building

144 guestrooms or units

3 levels

12 dining venues

20 bars or lounges

27254 sq ft of conference space

2532 sq. m of conference space

Buffet breakfast (free)

Nightclub

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Corner/local shop

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Bar on the beach

Bar by the pool

Swim-up bar

Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

23 Aug - 24 Aug

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
12 restaurants
20 bars/lounges
A beach bar
A poolside bar
A swim-up bar

Restaurants on site

Buffet Family Club
La Vaquería
Mama Mía
Naranja
Verde

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Nightclub
Playground
Shopping
Waterslide

Family friendly

12 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free cot
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
In-room babysitting
Laundry facilities
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

27,254 square feet of conference space
Business centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
3 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Free cot
Free rollaway/extra bed

Bathroom

Bathtub or shower
Free toiletries
Hair dryer (on request)
Jetted bathtub
Private bathroom
Towels provided

Entertainment

Plasma TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Ceiling fan
Connecting rooms available
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in all accommodation.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive

Family Club Grand Riviera Princess Playa del Carmen

Family Club Grand Riviera Princess

Family Riviera Princess Inclu

Frequently asked questions

What is the cancellation policy at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Princess Family Club Riviera - All Inclusive ?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on 1 Sept 2025 start from NZ$427.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive has a free self car park.

Are there any beaches close to Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive is a short 18-minute walk from Playa Xcalacoco. Fun beach activities include volleyball and scuba diving.

Is there a spa on site at Princess Family Club Riviera - All Inclusive ?

Yep, Spa Princess is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Princess Family Club Riviera - All Inclusive have a pool?

Princess Family Club Riviera - All Inclusive has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Princess Family Club Riviera - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive features 12 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Princess Family Club Riviera - All Inclusive a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Princess Family Club Riviera - All Inclusive .

Is Princess Family Club Riviera - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Princess Family Club Riviera - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Princess Family Club Riviera - All Inclusive ?

No, but there are Jetted bath in the guestrooms.

Does Princess Family Club Riviera - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Princess Family Club Riviera - All Inclusive ?

No, Princess Family Club Riviera - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Princess Family Club Riviera - All Inclusive ?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Princess Family Club Riviera - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Princess Family Club Riviera - All Inclusive ?

No, pets and service animals are not allowed.

Princess Family Club Riviera - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

Jorge

Travelled with family

12 May 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

We come here at least twice a year but this year the property is under construction and most of the restaurants are closed. The ones that are open hardly function due to multiple restaurants sharing one single kitchen. They don't tell you this before booking so this feels like a bait and switch. They don't lower the rates and they don't compensate anything once you find out half the resort is closed. That and the seaweed is horrible. My wife and daughter had a reaction to the seaweed so none of us got in the water anymore. Also don't sit on the fiber glass balcony chairs unless you want to get fiber glass embedded into your legs and back. They changed the chairs once we told them about the issue but they must already know the chairs are being decayed by the sun

Stayed 5 nights in May 2025

10/10 Excellent

Dmitry, Cancún

11 May 2025

Stayed 1 night in May 2025

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children

9 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 5 nights in May 2025

8/10 Good

Chad

6 May 2025

Liked: Cleanliness, staff & service

Stayed 5 nights in Apr 2025

4/10 Poor

Ekaterina

Travelled with family and small children

26 Apr 2025

Liked: Cleanliness, staff & service

I’ve been using Expedia for over a decade. However, this was my first extremely unpleasant check-in experience. We were told at the hotel that we need to pay additional $375 for our kids apparently Expedia didn’t process the booking correctly although I had a booking confirmation for 2 adults and 2 kids. After a week long back and forth with finger pointing Expedia denied our request for refund. Please be aware of a possibility of this extortion when booking this hotel. The resort itself is maintained but definitely outdated and shabby. Food was Ok. The territory is massive so be prepared to walk a lot. The shuttle between the lobby and the beach is very seldom.The beach is very nice and actually was the highlight of the trip. Kids club hours are odd. 3 hrs on the morning and 2 hrs in the afternoon. The stuff was friendly and welcoming.

Stayed 6 nights in Apr 2025

10/10 Excellent

Connie

23 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family

20 Apr 2025

Disappointed by the Lack of Cleanliness, Quality,

I stayed at Princess Family Club Riviera All Inclusive with my family, and unfortunately, it didn’t live up to expectations. The resort looked worn down, with visible damage around the beach, pool, and buildings. Our room was dusty, had stained walls and mattresses, and wasn’t properly cleaned before our arrival. We checked in at 3 PM, only to enter a dirty, smelly room. Thankfully, I brought cleaning supplies and requested new towels and pillowcases. We were disappointed that room service wasn’t included, even though we paid for an all-inclusive package. Other resorts we’ve visited offer more flexibility, but here we were told we couldn’t bring food back to our room—an issue for my elderly mother who struggled with the long walks to breakfast. Food lacked variety and flavor, especially for those avoiding pork and red meat. Drinks were watered down, and higher-quality alcohol had to be requested. Calling the front desk often took 3–4 tries. One staff member even questioned whether my sister was a guest, despite her wristband, which was unprofessional and frustrating. Entertainment was limited, though the silent dance party was fun. We were constantly approached about buying into the resort chain, which became overwhelming. While we made the best of it as a family, I wouldn’t return or recommend it in its current condition. This resort has potential, but major improvements are needed.

Stayed 6 nights in Apr 2025

2/10 Terrible

Thomas

19 Apr 2025

Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family

17 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a great resort for families. We were traveling with our grandchildren and they had a wonderful time

Stayed 5 nights in Apr 2025

6/10 Okay

Jonathan, Calgary

Travelled with family

14 Apr 2025

Liked: Cleanliness, amenities

The Riviera is a really nice property. It’s geared towards families, especially is you stay at the Family Club. Be prepared for long walks, as the resort is huge. Our swim-up room was nice, but dated. We loved the evening entertainment. They clearly put an emphasis on the quality of shows and performances. However, the food situation was underwhelming. The buffets were fine, but the a la carte restaurants were disappointing. They should have more daytime snack options, like other resorts, were you and get tacos, pizza, and other snacks, at anytime. Overall, the resort is fine, but there are many flaws.

Stayed 7 nights in Apr 2025

8/10 Good

Sandra

12 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Bartenders some good some rude Over all staff great

Stayed 7 nights in Mar 2025

6/10 Okay

Emanuel

12 Apr 2025

Liked: Staff & service

My wife and I traveled with two toddlers (2 & 3). We rented a car and it was an easy drive to the hotel with plenty of parking. Overall it was a nice stay for 4 nights. However, there were a few cons that make me hesitant to visit this specific hotel in the future: Cons: -For us, the hotel felt too large. Family club is on one corner for the property while the beach is on the exact opposite side. About a 15-20min walk from lobby to beach. -Pools were almost too cold -mininum age of 4yrs old for family club activities. Wish we would've know this ahead of time. We were looking forward to different activities with our kids at the family club such as loteria, pinata, etc. -Limited buffet option at family club buffet -Rooms smelled and felt humid and moldy -Not treated the same as English speaking only guest. We are fluent spanish speakers. On a handful of occasions we felt that staff would treat english speaking-only guests more attentively than they would us. -annoying being chased down every day by someone "offering" extra perks to sit through a timeshare talk. Dont join the vacation club. -Poor wifi. Would constantly disconnect. Have to pay for premium wifi Pros: -free stoller rentals. This was definitely needed especially with two toddlers and such a massive property -the a la carte dinners were delicious! -great kid pool with slides -overall friendly staff. Our server from la vaqueria restaurant was fantastic. Wish i remembered his name but it starts witha B.

Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica

Travelled with family

11 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The grand riviera family club was amazing we had a blast

Stayed 4 nights in Apr 2025

8/10 Good

Abbey

Travelled with family and small children

11 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great spot for families. Very family friendly with fun options for young kids. Food was always good with something for everyone. Pool facilities were great, beach was nice if a little crowded with chairs, but kids still were able to have fun in the sand and swim in the ocean.

Stayed 7 nights in Apr 2025

8/10 Good

Princela

Travelled with family

9 Apr 2025

Liked: Staff & service, property conditions & facilities

I did not like being hounded for a timeshare opportunity. One of the workers was relentless. However, everyone else was a delight, especially at the swim up pool.

Stayed 3 nights in Apr 2025

6/10 Okay

Andrei

Travelled with family and small children

7 Apr 2025

Liked: Amenities

Family club was dated and getting updated in May 2025 however I don’t think the price reflected the condition. Staff was excellent, helpful and courteous.

Stayed 7 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with family and small children

6 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

EXCELLENT family and kid focused property. We stayed at the princess family club side and the kids pool was amazing as well as the kids buffet option and ice cream shop. The shows were great. With that being said, they had lots of options for the entire family at the main pools etc.. and lots of friendly staff, buffets, restaurants and more! Highly recommend

Stayed 7 nights in Mar 2025

10/10 Excellent

DUC MINH

5 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

6/10 Okay

Francisco

4 Apr 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Tony D

Travelled with family, Travelled with group

4 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A lot of food choices for family, family activities.

Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen Corey

Travelled with family

1 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!

Stayed 12 nights in Mar 2025

8/10 Good

Harold

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great pools

Stayed 10 nights in Mar 2025

6/10 Okay

Paola

30 Mar 2025

10/10 Excellent

Jagjit singh

Travelled with family, Travelled with family and small children, Travelled with group

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect for family vacations....

Stayed 5 nights in Mar 2025

8/10 Good

Paolo, Acton On

24 Mar 2025

Liked: Cleanliness, staff & service

Food was great,

Stayed 6 nights in Mar 2025

Princess Family Club Riviera - All Inclusive

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About the area

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Princess Family Club Riviera - All Inclusive

Languages

Similar properties

Grand Riviera Princess - All Inclusive

Grand Riviera Princess - All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink