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Hotel Riu Tequila - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Nightclub
Snack bar
Free daily buffet breakfast
Reception hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪11 min walk‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Double Suite Junior

  • 54 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • 29 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Junior with View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior with View

  • 54 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (M)

9.0 out of 10
Wonderful
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (C)

8.8 out of 10
Excellent
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

7.0 out of 10
Good
(2 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (B2C-US)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room ( Kid Free | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room ( Kid Free | C)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Double Room, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (E)

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

9.0 out of 10
Wonderful
(96 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Tequila - All Inclusive. You'll be 2.9 km (1.8 mi) from Playa del Carmen Main Beach and 2.6 km (1.6 mi) from Quinta Avenida. Highlights at this family-friendly property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body wraps and mani/pedis. The buffet restaurant, Rosa Roja, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the nightclub, free kids' club, gym and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 11 min walk - 1.0 km
  • Mayan Ruins of Playacar - 16 min walk - 1.4 km
  • Xaman Ha Aviary - 4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • ‪rosa roja - ‬1 min walk
  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪pepe’s food tequila - ‬17 min walk
  • ‪Fogo de Janero - ‬9 min walk

About this property

Hotel Riu Tequila - All Inclusive

Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 630 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Beach Club
  • Black Cow
  • Rinascita
  • Rosa Roja

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive is a short 7-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Tequila - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Tequila - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Riu Tequila - All Inclusive have a pool?

Hotel Riu Tequila - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Tequila - All Inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Tequila - All Inclusive.

Is Hotel Riu Tequila - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Tequila - All Inclusive is a hit with families.

Does Hotel Riu Tequila - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Tequila - All Inclusive?

No, Hotel Riu Tequila - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Tequila - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Tequila - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Tequila - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Tequila - All Inclusive?

There is a golf course next to Hotel Riu Tequila - All Inclusive.

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1002 reviews
Rating 8 - Good. 222 out of 1002 reviews
Rating 6 - Okay. 102 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 40 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlos, Euless

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great environment. Night shows were great. Atmosphere was fantastic. Service was on top
Stayed 4 nights in Feb 2026

6/10 Okay

Nicu

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was in good condition but the last day we got a toxic infection from the food.
Stayed 9 nights in Jan 2026

10/10 Excellent

Waiinine, Detroit

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the adult pool. Great food
Stayed 7 nights in Jan 2026

10/10 Excellent

Costinel Lucian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, the only problem it was smelling from the sure. Everything else was decent
Stayed 9 nights in Jan 2026

10/10 Excellent

VANE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was really nice and clean. Ingrit, from housekeeping was excellent, very kind and professional! All the staff was very friendly, especially Eduardo from the entertainment staff, he was very friendly, always quick with a smile, a hello and a friendly hug. The bartenders at the swim up bar, Rosi, Dalia and Leydi were amazing! The food was really good and the entire resort was beautiful and very clean! Really enjoyed all the wildlife at the resort!!
Stayed 14 nights in Jan 2026

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Everything was neat and tidy! Just a wonderful place to get away from home!! Wish the pools were heated so I could have swam.
Stayed 4 nights in Feb 2026

2/10 Terrible

Rickeydria

Stayed 2 nights in Feb 2026

8/10 Good

Rachel Muniz, Genevieve Rosario, Denise Bacerra, Sheba De

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel ambiance was nice, and the front desk welcome was a wonderful first impression. The neon party on Friday night was fun, lively, and a highlight for our group. The music, dancers, and overall energy were spot on, and we truly enjoyed the experience. That said, a few aspects could be improved. Some staff members in a couple of the restaurants were not as pleasant as expected. When we asked to order a few items to share, we were given a hard time and told that sharing more than one entrée was restricted. This felt uncomfortable, especially considering the all-inclusive nature of the resort. Additionally, the dinner buffet was somewhat disappointing—when we were hoping for tacos, pork was the only meat option available. Offering alternatives such as beef or chicken would be a great improvement. On a positive note, the breakfast selections were excellent across the board. At checkout, we had paid for a 1:00 PM late checkout due to our 5:00 PM flight. However, the bellman came to collect our luggage before 1:00 PM and made us feel rushed, despite it being only 12:40 PM at the time, he came across pushy and if he was eager for us to leave our room. We had to ask him to return at the scheduled checkout time, which took away from an otherwise relaxed end to our stay. Kudos to Housekeeping, they were excellent! Overall, it was a pleasant experience for a quick trip, and we did enjoy many of the hotel’s offerings. With a few improvements, it could be an even better stay.
Stayed 3 nights in Jan 2026

2/10 Terrible

Tania

Travelled with partner
Disliked: Amenities, property conditions & facilities
Horrible unkept property in a noisy road. Rude front desk Antonio was very unwelcoming and when approached about the lack of maintenance at beach pool area. He said to call Expedia. I told him it was the hotel responsibility to keep cables and holes in deck that can hurt guests and he kept repeating to resolve it with Expedia. We had no electricity in the bathroom area and water was leaking from shower everywhere. Is a very low budget hotel and it shows.
Stayed 2 nights in Feb 2026

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Not bad
Stayed 7 nights in Jan 2026

10/10 Excellent

Paulette Lee

Stayed 7 nights in Jan 2026

10/10 Excellent

Christian

Travelled with partner
Great amenities staff was great Drinks where really waters down
Stayed 3 nights in Jan 2026

6/10 Okay

EDYTA, Crystal Lake

I guess it was ok for 3 days . Rooms were nice but Resort is NOT beach front property. It all depends which building they will make you stay it might take 10-20 min walk to beach . You might take a ride too,however beach is acceptable at another riu hotel and it’s pack with guests from 3 hotels for bech chairs or restaurant. When it comes to food very basic to make you now being hungry . Same food every day from breakfast ,lunch and dinner. Don’t eat oysters they made my husband very sick ! As many times as we have been in Mexico every year our favorite pick was Riu palace at Costa Mujeres and Royalton in Cancun .
Stayed 4 nights in Jan 2026

10/10 Excellent

Vielca

Travelled with group
Liked: Cleanliness, property conditions & facilities
Spent my 40th birthday here and they made me feel really special. Everything was just wonderful. Thank you for the great experience. We will be back!
Stayed 5 nights in Jan 2026

10/10 Excellent

Sharon Preya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless, very clean. Food was excellent!! Would definitely come back again. Nice staff as well. Overall great resort.
Stayed 5 nights in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great services
Stayed 3 nights in Jan 2026

8/10 Good

Kim

Stayed 5 nights in Jan 2026

10/10 Excellent

Ardeshir

Stayed 7 nights in Jan 2026

8/10 Good

Monika Aneta

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and beautiful outdoor spaces
Stayed 3 nights in Jan 2026

10/10 Excellent

Rowesthmy

Liked: Cleanliness, amenities, property conditions & facilities
Everything great and clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Zvonimir

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and well-kept… just a little dated. Staff was amazing and left a cute birthday gift as well. We will be back!
Stayed 7 nights in Jan 2026

6/10 Okay

Mal

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Staff was great so was food. Rooms need updating so do amenities.
Stayed 7 nights in Jan 2026

8/10 Good

Lesya

Liked: Cleanliness, property conditions & facilities
Good
Stayed 6 nights in Dec 2025

8/10 Good

Sylvain

Travelled with family
Liked: Cleanliness, staff & service
Staff are amazing, restaurant and on site. There was a Little issue with the gluten free option in their restaurant, but after I went to front desk about this, I saw a large change from the staff and managers in the on site restaurant.
Stayed 4 nights in Jan 2026

8/10 Good

Mitra

Stayed 8 nights in Jan 2026