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Riviera Maya Suites

3.0 star property

Photo gallery for Riviera Maya Suites

A hotel room with a bed, a nightstand, a vase with flowers, a framed picture on the wall, and a bathroom visible through an open door.
Creator video - submitted by Maya Travel
Front of property
Reception
Bungalow, 2 Double Beds, Kitchen | Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
The current price is NZ$136
includes taxes & fees
16 May - 17 May

Explore the area

View map
Calle 32 Norte con 1ra Avenida, Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Riviera 2 bedrooms garden view

A spacious living room with a sofa, coffee table, and TV stand. There is a dining area with a table and chairs in the background.

Riviera 2 bedrooms garden view

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 150 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Riviera 2 bedrooms Penthouse

Riviera 2 bedrooms Penthouse

Riviera 2 bedrooms Penthouse

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Riviera 3 bedrooms garden view

Riviera 3 bedrooms garden view | Terrace/patio

Riviera 3 bedrooms garden view

  • Garden view
  • 180 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Riviera 3 bedrooms Penthouse

Riviera 3 bedrooms Penthouse | Living area

Riviera 3 bedrooms Penthouse

  • 150 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Bungalow, 2 Double Beds, Kitchen

Bungalow, 2 Double Beds, Kitchen

Bungalow, 2 Double Beds, Kitchen

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 80 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Garden Villa

Garden Villa | Living area

Garden Villa

  • Garden view
  • 180 sq m
  • Sleeps 10
  • 2 King Beds, 2 Single Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Palmar 3 bedroom garden view

Palmar 3 bedroom garden view

Palmar 3 bedroom garden view

  • Garden view
  • 180 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Palmar 2 bedroom 5th Avenue

40-inch flat-screen TV with digital channels, TV

Palmar 2 bedroom 5th Avenue

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Palmar 2 bedroom Penthouse 5th Avenue

Palmar 2 bedroom Penthouse 5th Avenue | Living area

Palmar 2 bedroom Penthouse 5th Avenue

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Palmar 2 bedroom street view

Palmar 2 bedroom street view | Living area

Palmar 2 bedroom street view

  • City view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Bungalow 1 King Bed, Kitchen

A hotel room with a bed, a nightstand, a vase with flowers, a framed picture on the wall, and a bathroom visible through an open door.

Bungalow 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 85 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Palmar 3 bedroom Penthouse

Palmar 3 bedroom Penthouse | Dining room

Palmar 3 bedroom Penthouse

  • City view
  • 16 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds
  • Free Wi-Fi

View all photos for Palmar 2 bedroom Penthouse garden view

Palmar 2 bedroom Penthouse garden view | Living area

Palmar 2 bedroom Penthouse garden view

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 13 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Palmar 2 bedroom garden view

Palmar 2 bedroom garden view

Palmar 2 bedroom garden view

  • Garden view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Palmar 1 recámara vista al jardín

Palmar 1 recámara vista al jardín | Living area

Palmar 1 recámara vista al jardín

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

A family-friendly stay in the heart of Playa del Carmen awaits you at Riviera Maya Suites. You'll be within steps of Mario Villanueva Stadium Madrid and within a short 5-minute stroll of Quinta Avenida. Highlights at this hotel include in-room all-in-one washer/dryers, free WiFi and furnished balconies. .Enjoy the outdoor swimming pool, marina, kids' swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a rooftop terrace and concierge services. There's also free self parking, along with the convenience of an airport shuttle. .Places within a short walk of this 3-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playa del Carmen Main Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Mario Villanueva Stadium Madrid - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Chez Céline - ‬2 min walk
  • ‪Kampai - ‬1 min walk
  • ‪La Bodeguita del Medio - ‬2 min walk
  • ‪Quinta De Piedra - ‬2 min walk
  • ‪TieRra Cocina Creativa - ‬1 min walk

About this property

Riviera Maya Suites

Riviera Maya Suites offers its guests a marina, an outdoor pool, and a children's pool. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the family-friendly Riviera Maya Suites. The hotel can provide concierge services and wedding services. Free self parking is available.
  • 30 guestrooms or units
  • 3 levels
  • Built in 2006
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Bellhop
  • Lift
Riviera Maya Suites offers 30 air-conditioned accommodations with all-in-one washer/dryers and a safe. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Things to do

  • Children's pool
  • Ecotours
  • Outdoor pool

Family friendly

  • All-in-one washing machine/dryer
  • Baby bath
  • Children's pool
  • High chair
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • Built in 2006
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Air conditioning
  • All-in-one washer/dryer
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 8:00 AM - 10:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 500 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 600.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2800 per vehicle (return)
  • Pet fee: MXN 500 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Maya Suites

Riviera Maya Suites

Riviera Maya Suites Aparthotel

Riviera Maya Suites Aparthotel Playa del Carmen

Riviera Maya Suites Playa del Carmen

Suites Riviera

Suites Riviera Maya

Riviera Maya Suites Playa Del Carmen, Mexico

Riviera Maya Suites Condo Playa del Carmen

Riviera Maya Suites Condo

Riviera Maya Suites Hotel

Riviera Maya Suites Playa del Carmen

Riviera Maya Suites Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Riviera Maya Suites?

Riviera Maya Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Riviera Maya Suites?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Riviera Maya Suites on 16 May 2026 start from NZ$136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Riviera Maya Suites?

Yep, Riviera Maya Suites has a free self car park.

Are there any beaches close to Riviera Maya Suites?

Yep, Riviera Maya Suites is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Does Riviera Maya Suites have a pool?

Riviera Maya Suites has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Riviera Maya Suites family-friendly?

You bet! With amenities such as a children's pool and a BBQ, as well as highchairs and baby baths in the guestrooms, it's no surprise that Riviera Maya Suites is a hit with families.

Is there a free airport shuttle available at Riviera Maya Suites?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Riviera Maya Suites?

Check-in begins at 3 PM. Check-out time is noon.

Riviera Maya Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 413 out of 529 reviews
Rating 8 - Good. 79 out of 529 reviews
Rating 6 - Okay. 20 out of 529 reviews
Rating 4 - Poor. 9 out of 529 reviews
Rating 2 - Terrible. 8 out of 529 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anastacio Eliseo López

Stayed 6 nights in Feb 2026

10/10 Excellent

Jodie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location
Stayed 3 nights in Feb 2026

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities
Pros: Beautiful property and gardens, friendly and helpful staff. Cons: We started in room 122, a palapa room. Beautiful space but club noise was intolerable. Moved to 126, also palapa. Beautiful space. Club noise loud, but tolerable. But in a cold snap in Playa room was FREEZING overnight. Staff provided extra blankets but we were pretty uncomfortable. Recommend the hotel, but not the palapa rooms.
Stayed 4 nights in Jan 2026

10/10 Excellent

Krista

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful for our family! Had a great time. Location is great, close to the beach, restaurants, town, very walkable. Appreciated the transportation service to and from the airport, well worth it. Be sure to message the hotel on whatsapp at least 2 to 3 days before you go, so the ride can be set up and you can discuss details, it is necessary. One thing to know, the pool outside is not heated, which in the winter season means it was quite chilly so we did not use it. The hot tub was heated and became warm for us by midday, we enjoyed it several times. We understand from speaking to other tourists that this is common in the winter for other pools also. The beds were a bit firmer than we are used to, but we all still got good sleep. Everyone was very kind and helpful, they also accommodated us in English which we appreciated, and things are kept very clean. Adorable towel animals after housekeeping came, our child loved them. It feels like a family place, not a giant resort. It was a very relaxed way to visit the area. Very safe also.
Stayed 7 nights in Jan 2026

10/10 Excellent

Manuel

Staff waited 45 min to check in only 2 workers
Stayed 1 night in Feb 2026

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liz, one of the staff at the hotel, was such a great help while checking in! Expedia falsely advertised two different rooms in Playa Del Carmen, but Liz saved our trip and upgraded our room for the false advertising from EXPEDIA!!!!
Stayed 2 nights in Jan 2026

6/10 Okay

Vance, Chilliwack

Liked: Cleanliness, property conditions & facilities
Staff Grest Room As Advertised Happy With Locatin Happy with Condition
Stayed 2 nights in Jan 2026

10/10 Excellent

Adrien

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 16 nights in Jan 2026

10/10 Excellent

Meghan

Liked: Cleanliness, property conditions & facilities
The rooms were clean, the garden view rooms had a very jungle-y feel. There was wildlife all around! We loved it here and will be back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Irvin, Ottawa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good. Reuben was exceptional
Stayed 3 nights in Jan 2026

10/10 Excellent

Adam

Stayed 4 nights in Jan 2026

10/10 Excellent

Desiree D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The roomamd property eas very celan and everyone so friendly. Loved all the greenery around the suites and very private and quiet. We enjoyed the pool area as well We would recommend softer mattresses on the beds. Very hard and a choice between a fat pillow and a thin pillow. We did ask.oir housekeeper for a different one which she foind for us. The washer presssure in the shower was not good nor hot. But other than that we loved it. We appreciated the gallon of drinkable water as well
Stayed 7 nights in Jan 2026

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was friendly and attentive and the hotel well cleaned and maintained.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 7 nights in Jan 2026

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service
although the hotel is dated it is kept clean Staff ae excekkant.great location ice pool but it was cold and hot tub was not very hot
Stayed 8 nights in Jan 2026

8/10 Good

Jehane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is an amazing property, location, staff. Any issue they resolve with a great attitude. It's not a new luxury hotel by any means, but it is well maintained and cleaned. I will definitely be returning.
Stayed 7 nights in Jan 2026

10/10 Excellent

cindy

Liked: Cleanliness, amenities, property conditions & facilities
Awesome as always!!!
Stayed 1 night in Jan 2026

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE THIS PLACE , HOWEVER THE BEDS ( MATTRESSES WERE VERY OLD OR HARD AND THE SHEETS WERE SO THIN AND HARD NO BLANKETS AT ALL, THE CASSITA WAS AMAZING INSIDE AND OUT , THEY COULD CLEAN THE COUCH IN 129
Stayed 2 nights in Jan 2026

10/10 Excellent

Elizabeth E

Stayed 6 nights in Dec 2025

10/10 Excellent

LU

Stayed 4 nights in Dec 2025

8/10 Good

Virginia

Stayed 8 nights in Dec 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were especially friendly and helpful.
Stayed 7 nights in Dec 2025

8/10 Good

mary ann

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
No coffee in rooms just coffee pot
Stayed 3 nights in Dec 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and plenty of space for our family of 5. Rooftop patio overlooking 5th Ave. Only thing to look out for is our place (room 305) was facing the street, so loud live music every night until 2-3am in morning. Windows in place had no sound insulation. Hard to fall asleep every night without ear plugs.
Stayed 5 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
This hotel is amazing. Quiet jungle setting in downtown Playa del Carmen. Highly recommend.
Stayed 6 nights in Dec 2025