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The Reef Playacar Beach Resort & Spa

3.5 star property
On private beach with outdoor pool, near Playacar Golf Club

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Property video
Private beach, white sand, sun-loungers, beach umbrellas
Garden
Sauna, body treatments, hot stone massages, deep-tissue massages

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All-inclusive
  • Bar
  • Housekeeping
  • Spa
The current price is NZ$211
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪3 min walk‬
  • Playacar Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, 2 Double Beds

Private pool

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Separate bedroom
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Beach/ocean view

Premium Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Separate bedroom
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(143 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Garden View

1 bedroom, in-room safe, desk, blackout curtains

Room Superior with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Superior with Garden View

1 bedroom, in-room safe, desk, blackout curtains

Room Superior with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Room Premium with Garden View

1 bedroom, in-room safe, desk, blackout curtains

Room Premium with Garden View

  • 27 sq m
  • Sleeps 4

View all photos for Room Premium with Garden View

1 bedroom, in-room safe, desk, blackout curtains

Room Premium with Garden View

  • 27 sq m
  • Sleeps 2

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About the area

Playa del Carmen

A family-friendly stay in Playa del Carmen awaits you at The Reef Playacar Beach Resort & Spa. Within a 20-minute stroll, you'll find popular places like Playacar Beach and Quinta Avenida. Highlights at this beachfront resort include 3 restaurants, a full-service spa and a private beach. .A relaxing visit to Ome can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. At the resort's own lounge bar or beach bar, you can enjoy a drink. Enjoy the outdoor swimming pool, marina, free kids' club and gym. 5167 square feet (480 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute walk of this 3.5-property class Playacar resort include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min walk - 0.3 km
  • Playacar Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Quinta Avenida - 19 min walk - 1.7 km
  • Playa del Carmen Main Beach - 4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • Turquesa
  • ‪Occidental Allegro - ‬5 min walk
  • ‪La Barra Artesanal - ‬8 min walk
  • Cancun Pool Bar
  • ‪Il Portico - ‬2 min walk

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 198 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 5167 sq ft of conference space
  • 480 sq. m of conference space
  • Built in 1998
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Reef Playacar Beach Resort & Spa offers 198 accommodations with a safe and a hairdryer. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.73 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

What is the cancellation policy at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Reef Playacar Beach Resort & Spa?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at The Reef Playacar Beach Resort & Spa on 1 Sept 2025 start from NZ$203.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa has a free self car park.

Are there any beaches close to The Reef Playacar Beach Resort & Spa?

Yep, The Reef Playacar Beach Resort & Spa is a short 5-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at The Reef Playacar Beach Resort & Spa?

Yep, Ome is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Reef Playacar Beach Resort & Spa have a pool?

The Reef Playacar Beach Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Reef Playacar Beach Resort & Spa?

The Reef Playacar Beach Resort & Spa features a private beach, a full-service spa and an outdoor pool.

What makes The Reef Playacar Beach Resort & Spa a romantic place to stay?

A private beach and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Reef Playacar Beach Resort & Spa.

Is The Reef Playacar Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that The Reef Playacar Beach Resort & Spa is a hit with families.

Is there a free airport shuttle available at The Reef Playacar Beach Resort & Spa?

No, The Reef Playacar Beach Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Reef Playacar Beach Resort & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Reef Playacar Beach Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Reef Playacar Beach Resort & Spa?

No, pets and service animals are not allowed.

Is there a golf course on site at The Reef Playacar Beach Resort & Spa?

There is a golf course next to The Reef Playacar Beach Resort & Spa.

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 442 out of 1000 reviews
Rating 8 - Good. 287 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Caroline, Griffith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections aren’t the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.
Stayed 3 nights in May 2025

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is not too overwhelming which I liked. All the staff were extremely friendly and super helpful. It has a beautiful view of the ocean and is in a very convenient spot if you want to walk into town. I would definitely recommend to others and would love to stay again! I definitely recommend the Italian restaurant on site, 10/10.
Stayed 7 nights in May 2025

10/10 Excellent

Terri L

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond friendly and helpful. The restaurant personnel were very concerned and knowledgeable about food allergies. The jungle atmosphere in the middle of the property is beautiful with waterfalls and the tiger wood walkways were a treat. Down to earth and family friendly with the nicest staff one could ask for!
Stayed 5 nights in May 2025

6/10 Okay

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
It was a very friendly environment but was not expressed by having to talk to too many people about the activities i signed up for plus never got my gift from the spa i did and signed papers for it took me 3-4 times to tell the front desk or people in charge to get it for me as well upon arriving same thing i requested chocolate strawberry platter and a bottle of prosecco the strawberry plater looked nothing lije the picture when i added it on to my stay plan for a welcome arrival and the activities i wasnt expressed with the staff at the coco beach club there was no staff around but the manager was helpful in getting everything i asked for so will not be staying at the reef playacar in future but all the food was good drinks were good snack bar was awful overall friendly staff and the restaurants and their staff were welcoming and very hospitable. My stay was okay but definitely could improve more on requests for guests and this goes for the reef coco beach club as well. Thank you for everything and happy mothers day
Stayed 6 nights in May 2025

8/10 Good

Patrick S

Stayed 5 nights in Jan 2025

4/10 Poor

Luis Gustavo

Stayed 5 nights in May 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️
Stayed 4 nights in May 2025

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at the reef and it didn’t disappoint. The resort is a 5/5, staff 4/5 (don’t try to take a coffee mug for a beach walk), food 3/5. Overall, highly recommend and we are already talking about coming back!
Stayed 4 nights in May 2025

10/10 Excellent

Eliseo

Stayed 6 nights in Apr 2025

10/10 Excellent

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't wait for next visit!
Stayed 1 night in Apr 2025

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Rebecca

My family and I spent half the trip in the hospital. We were hospitalized due to a parasite present in either the food, pool water, or unhygienic surfaces (e.g., bathrooms). Upon our return to our home country, we remain ill and under close supervision by doctors due to the aggressiveness of the parasite. Upon informing the hotel, they remained unconcerned and failed to ensure we were (a) taken care of via room service despite promising such of their own volition, (b) compensating us for the horrors endured, (c) properly ensuring we reached the hospital when the illnesses started (security guards watched Instagram reels on full blast outside of our room as a visiting doctor examined us prior to urgently recommending hospitalization; we were falling over throwing up in bushes as the security guard ran fifteen steps in front of us, unconcerned whether we needed assistance and left my mother to carry us), and (d) attempted to get us to be quieter when complaining of the illness so newly arrived guests would not be in made aware of the horror. This was a complete waste of money, as we spent more time hospitalized than at the resort. Even so, they did not compensate us or refund us. They made a mockery of us and the resort smelled like feces- no wonder we were sick with a parasite contagious through fecal matter. Do not stay here, they couldn’t care less if they infect you with a near deadly parasite.
Stayed 7 nights in Apr 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef is a spectacular oasis for rest, rejuvenation and connection with nature.
Stayed 5 nights in Apr 2025

6/10 Okay

Eunice

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Apr 2025

6/10 Okay

Eunice

Travelled with family
Liked: Staff & service
Overall stay was ok, decent location close to shopping centers. Pillows and blankets had the scent of food and some stains on bedding
Stayed 2 nights in Apr 2025

6/10 Okay

Ivo Georgiev

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was very limited as chose.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding dive shop, The Reef Marina, attached to the hotel--first class!
Stayed 6 nights in Apr 2025

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Here are the likes:loved the beach , spacious, soft white sand, blue water very little sargass grass, pretty much none until the last day when it was windy , lounge chairs options were through out the property, we saved seats before we ate breakfast and never had an issue, seemed to be enough for everyone, always felt like it wasn’t crowded, maybe it was the jungle /trees through out ? No lines for meals , activities were great, mostly Elena the activity director!! She was so spunky, great Zumba in the pool, she made mine and my daughters
Stayed 6 nights in Apr 2025

10/10 Excellent

Griselda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful jungle theme hotel, will definitely come back again
Stayed 5 nights in Apr 2025

4/10 Poor

Moncef

Liked: Cleanliness
On a aimé la vegetation dans le site, par contre le buffet et option de restauration très limité.
Stayed 2 nights in Apr 2025

6/10 Okay

Ruben

Travelled with family
Liked: Property conditions & facilities
Upon arrival the front desk manager was arguing with a guest. Not very professional. He was telling her regardless of what she said, he was changing her for a damaged mirror. That’s scary. Upon Checking in we were warned losing the towel card for the pool would result in a $35 charge per key. Scary. We paid for the VIP upgrade. Not worth the cost. They ran out of top shelf alcohol by1pm. Cabanas filled up quickly. Buffet food was terrible. Property was nice. Needs better management.
Stayed 4 nights in Apr 2025

8/10 Good

Kelly, Essex JCT

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.
Stayed 4 nights in Apr 2025

4/10 Poor

Jose Miguel, Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sinceramente no regreso ni lo recomiendo a nadie. El concepto del hotel muy bueno igual limpieza, amabilidad, la playa buena, pero la comida Terrible, en el buffet no hay variedad de comida ninguna, siempre lo mismo, la comida fría en muchas ocasiones para no decir todo el tiempo, la calidad horrible, no hay variedad de postres, los cocteles horrible tanto en restaurantes como en el área de la piscina, no hay servicio a la playa, los muebles de las habitaciones viejos y rotos, en dos ocasiones encontré una cucaracha en la habitación. Creo que si le ponen atención a estos temas será un gran hotel. En el momento TERRIBLE
Stayed 1 night in Apr 2025

10/10 Excellent

Michele

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at this resort. Was perfect for us. Travelled with husband and two babies. Not too over the top but beautiful. The beach was cleaned up pretty good even if sargassum had started to get bad on a lot of Quintana Roo beaches, no issues for swimming. The area is very quiet and safe but also walking distance to playa del Carmen for a more upbeat feel. Food was good too, and all the workers were so nice. Would love to come back.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sanja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most green and eco friendly resort I ever been. Very clean. The staff is very friendly, especially in restaurants. Look for Sonia .. she will make your day
Stayed 10 nights in Apr 2025