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Haven Hotel

4.0 star property
Beachfront hotel with free breakfast and sauna

Photo gallery for Haven Hotel

Terrace/patio
Double Room, Sea View | View from room
Lunch and dinner served, sea views
Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View map
161 Banks Road, Poole, England, BH13 7QL
  • Place, Sandbanks Beach
    ‪3 min walk‬
  • Place, Poole Harbour
    ‪12 min drive‬
  • Place, Brownsea Castle
    ‪60 min drive‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony or patio
Fridge
LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 23 sq m
  • Harbour view
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony, Sea View

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Sea View

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Balcony or patio
LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

8.2 out of 10
Very good
(10 reviews)

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.4 out of 10
Good
(9 reviews)

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Poole

Haven Hotel places you steps from Sandbanks Ferry Terminal and within a short 5-minute stroll of Sandbanks Beach. Highlights at this beachfront hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The fine-dining restaurant, The Point Restaurant, is open for lunch and dinner. Pavilion Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site sauna, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Free full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 4-property class Poole hotel include Poole Harbour and Bournemouth International Centre.

What's nearby

  • Sandbanks Beach - 3 min walk - 0.3 km
  • Sandbanks Ferry Terminal - 3 min walk - 0.3 km
  • Poole Harbour - 12 min drive - 8.4 km
  • Poole Quay - 12 min drive - 8.7 km
  • Brownsea Castle - 60 min drive - 12.7 km

Getting around

  • Branksome Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 26 min drive

Restaurants

  • ‪South Deep - ‬7 min drive
  • ‪Coast Cafe- Surf Ride Skate. - ‬7 min drive
  • ‪Rick Stein Sandbanks - ‬9 min walk
  • ‪Rockwater - ‬6 min drive
  • ‪The Cliff - ‬5 min drive

About this property

Haven Hotel

Beachfront hotel with free breakfast and sauna
Haven Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Haven Hotel also features a terrace and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Poole hotel is smoke free.

  • 84 guestrooms or units
  • Full breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Front desk (24 hours)
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Haven Hotel offers 84 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Similar properties

Terrace/patio
Sandbanks Hotel
  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, 861 reviews
Sandbanks Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pavilion Bar
  • The Point Restaurant

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:30 AM to 5:30 PM

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Frequently asked questions

What is the cancellation policy at Haven Hotel?

Haven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Haven Hotel?

Yep, Haven Hotel has a self car park for GBP 10.00 per night. Onsite parking is limited.

Are there any beaches close to Haven Hotel?

Yep, Haven Hotel is a short 4-minute walk from Sandbanks Beach. Fun beach activities include waterskiing, windsurfing and kayaking. You can also find boat tours.

Does Haven Hotel have a pool?

Haven Hotel has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:30 AM to 5:30 PM (Seasonal outdoor pool open from May to September).

Does Haven Hotel serve breakfast?

Yeah, complimentary full brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Haven Hotel?

No, Haven Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Haven Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Haven Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Haven Hotel?

No, only service animals are allowed.

Haven Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 357 out of 1008 reviews
Rating 8 - Good. 393 out of 1008 reviews
Rating 6 - Okay. 151 out of 1008 reviews
Rating 4 - Poor. 68 out of 1008 reviews
Rating 2 - Terrible. 39 out of 1008 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

GARY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel nice but very tired, not good value for money in the condition it is in On our first day of arrival, we had an issue with safe not working and the telephone lead was broken, after several times of reporting this, no repairs were carried out
Stayed 2 nights in Jul 2025

2/10 Terrible

Arunee

Liked: Staff & service, room comfort

Bad service from reception and room not ready!

We booked room a year in advance for Sandpolo. We get there hour early(about 2 pm ish), so get told room not ready yet, said to us have to wait for room to be ready at 3 pm. (My mum and my sister already got their room and they get there about 1 pm!) So it’s fine, we went to bar to have drink waiting for room at 3 pm. Went to check at 3 pm and get told room still not ready! Will be another half hour! And we not happy about it as already told them we need to go to Sandpolo by 4 pm! We need to shower and get change etc. reception told us that we can go to get ready at Spa changing room and nothing she can do about it!!! Seriously we paid nearly £300 per room and she want y us to go shower and get ready for Sandpolo in changing room!! We are really disappointed so much. As hotel us not cheap hotel, but service is very low level! By 3.15 pm, reception still said nothing else she can do! She will asked if cleaner can get room done in 5 min!! ( which is should be like that before 3 pm check in!) So we get room about 3.20 pm! Oh she did offer refund 20% to us but we not ok with that. We need our room to be ready by time!Walked in to room 113, all we smell is worse cleaner armpits!! I know they rushing to clean room but those smell should never let customers experience when stay!! It was really bad and both feel sick in toilet !! Our room had only 2 small top window that can open! So have to hurry get change and leave room! End up with we got no time to shower and get ready proper
Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely views across the bay, quiet part of the beach. Breakfast at the Hotel was excellent
Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant; Location is Excellent

We had a pleasant stay at the Haven; the room was quiet and all the staff were friendly and helpful. The location is great for the ferry and a short drive to Poole and Bournemouth.
Stayed 5 nights in Jun 2025

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot breakfast needs heat

It was 5 star apart from the breakfast hot food bar does not keep food hot enough. Cold eggs are not nice , apart from the temperature of hot food I cannot fault the breakfast. Fabulous array of hot (tepid) and cold food.
Stayed 2 nights in Jun 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well presented and great location Nice room very comfortable But reception staff a little off hand and worse was a bar food order did not come after 50 mins so got a refund
Stayed 3 nights in Jun 2025

2/10 Terrible

Martin

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed 1 night, but a beautiful hotel, good comfortable clean room
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Value for money isn’t great. The rooms were tired and outdated. No view from our room window and no air conditioning so the room becomes an expensive sweat box. They could well do with putting some money back into this hotel as overall it looks tired. The breakfast was okish. Nothing special that you wouldn’t get from a Premier Inn. The views once in the lounge are lovely so I guess this is what you’re paying for. Overall I give it an average score because there was nothing special which for the price was disappointing. Spend some of the profits on the building and it may improve the score.
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Travelled with partner
Lovely hotel right next to the chain ferry Will definatly stay again
Stayed 1 night in Jun 2025

8/10 Good

Robert

Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, lovely room and balcony.
Stayed 1 night in Jun 2025

8/10 Good

Tracey

The staff were friendly and were very helpful with any given situation
Stayed 3 nights in Jun 2025

10/10 Excellent

Tahir

Business traveller

Excellent hotel

Lovely location with a very good spa and fantastic and friendly spa.
Stayed 1 night in Jun 2025

10/10 Excellent

Diana

Stayed 4 nights in Jun 2025

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stunning views of Studland Beach and great spa facilities
Stayed 3 nights in Jun 2025

8/10 Good

Avril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely art deco style hotel in a great location. Lovely and light and airy with high ceilings and wide stairways and corridors. Access to a sandy beach and views to Knoll beach and Shell Bay on Purbeck. Right next to the chain ferry which is brilliant and gives you quick easy access to the above and Studland. We had a lovely room but it was on the third floor with no lift access to the third floor and a really long walk to get to it. It was also very hot with no air con. I had to ask for a fan and lighter bedding, which was delivered to the room. The staff were lovely and really helpful. Would recommend a stay here.
Stayed 2 nights in Jun 2025

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities
Like the veiw from our balcony. When we arrived we found that we had a cracked basin in the bathroom.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
3rd floor room had a stunning view !
Stayed 2 nights in Jun 2025

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good times

Lovely stay , staff very friendly. No problems at all. Apart from the weather!
Stayed 4 nights in Jun 2025

10/10 Excellent

Fiona

Stayed 1 night in May 2025

10/10 Excellent

Barry

Stayed 3 nights in May 2025

8/10 Good

Peter

Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
It aaa over priced. The room was tiny, nes waa reasonably comfortable but the pillows were so flat and pointless. They needed changing. They were old. There was a constant smell of food/ cooking in the morning. The breakfast was basic. The bathroom was very basic. The shower was dribbling out water. It was generally a very uncomfortable stay
Stayed 2 nights in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025